maintenance schedule
TRANSCRIPT
Weekly
Page 1
1WK SERVER01
Wee
k 1
Wee
k 2
Wee
k 3
Wee
k 4
Wee
k 5
Tasks
2WK SERVER02
Wee
k 1
Wee
k 2
Wee
k 3
Wee
k 4
Wee
k 5
Tasks
3WK VIDEO
Wee
k 1
Wee
k 2
Wee
k 3
Wee
k 4
Wee
k 5
Tasks
4WK SERVER03
Wee
k 1
Wee
k 2
Wee
k 3
Wee
k 4
Wee
k 5
Tasks
5WK SERVER04
Wee
k 1
Wee
k 2
Wee
k 3
Wee
k 4
Wee
k 5
Tasks
Weekly Maintenance Jan Feb Mar Apr May Jul Aug Sep Oct Nov YEAR_____
✔ for pass/complete X for fail
1. Verify virus software is up to date
2. Check event log for errors
3. Check Hard Drive free space (Should be more than 100gb)
4. Make sure system backups are running
5. Review Task Manager
6. Check Hard drive health (NO RED MARKS IN STATUS)
✔ for pass/complete X for fail
1. Verify virus software is up to date
2. Check event log for errors
3. Check Hard Drive free space
4. Make sure system backups are running
5. Review Task Manager
6. Check Hard drive health (NO RED MARKS)
✔ for pass/complete X for fail
1. Verify virus software is up to date
2. Check event log for errors
3. Check Hard Drive free space
4. Make sure monitoring is turned on
5. Make sure all camera's are working properly
6. Review Task Manager
✔ for pass/complete X for fail
1. Verify virus software is up to date
2. Check event log for errors
3. Check Hard Drive free space
4. Reset any hanging RDP sessions
5. Review Task Manager
6. Make sure Posting and Collection are working
✔ for pass/complete X for fail
1. Verify virus software is up to date
2. Check event log for errors
3. Check Hard Drive free space
4. Make sure system backups are running
5. Clean up Temp directory
6. Review Task Manager
7. Check Hard drive health (NO RED MARKS)
Weekly
Page 2
Jan Feb Mar Apr May Jul Aug Sep Oct Nov YEAR_____
Bi-Annual
Page 3
1BI SERVER01
Com
plet
e
Tasks
2BI SERVER02
Com
plet
e
Tasks
3BI SERVER03
Com
plet
e
Tasks
4BI SERVER04
Com
plet
e
Tasks
5BI VIDEO
Com
plet
e
Tasks
June Maintenance YEAR_______ ✔ for pass/complete X for fail
1. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up
2. Defrag(Should be less than 14 %)
3. Run a registry repair tool for broken links
4. Check for unwanted startup programs
5. Verify only the services that need to be running are running
6. Check the computer for Network connectivity, no dropped pings
7. Remove any unwanted user accounts
8. Verify user mailboxes are not to big (Try to keep them under 1 Gb)
9. Verify screen savers are on
1. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up
2. Defrag
3. Run a registry repair tool for broken links
4. Check for unwanted startup programs
5. Verify only the services that need to be running are running
6. Check the computer for Network connectivity, no dropped pings
7. Verify screen savers are on
1. Defrag
2. Check for unwanted startup programs
3. Verify only the services that need to be running are running
4. Clean up Temp directory
5. Check the computer for Network connectivity, no dropped pings
1. Make sure the users profile is not too big
2. Check with users about any problems they may be having
3. Check for unwanted startup programs
4. Verify only the services that need to be running are running
5. Check the computer for Network connectivity, no dropped pings
6. Verify screen savers are on
7. Defrag
8. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up
9. Make Image of the server and apply it to the old Barcode server
1. Defrag
2. Check for unwanted startup programs
3. Verify only the services that need to be running are running
4. Check the computer for Network connectivity, no dropped pings
Annual
Page 4
1AN SERVER01
Com
plet
e 4AN SERVER03
Com
plet
e
Tasks Tasks
2AN SERVER02
Com
plet
e 3AN SERVER04
Com
plet
e
Tasks Tasks
5AN VIDEO
Com
plet
e
Tasks
December Maintenance YEAR_______ ✔ for pass/complete X for fail
1. Verify virus software is up to date 1. Verify virus software is up to date
2. Check event log for errors 2. Check event log for errors
3. Check Hard Drive free space(Should be more than 100gb) 3. Check Hard Drive free space
4. Make sure system backups are running (Check Mozy for errors) 4. Reset any hanging RDP sessions
5. Review Task Manager 5. Review Task Manager
6. Check Hard drive health(No red marks in status) 6. Make sure Posting and Collection are working
7. Memory Usage (Try to stay less than the halfway mark) 7. Memory Usage
8. Uninstall any unused software 8. Uninstall any unused software
9. Processor Usage (Processor should not be averaging more than 10% usage) 9. Processor Usage
10. Verify the asset tag is still readable 10. Verify the asset tag is still readable
11. Check for license compliance 11. Check for license compliance
12. Run Hardware diagnostics 12. Run Hardware diagnostics
13. Run Performance monitor to check for potential bottlenecks 13. Run Performance monitor to check for potential bottlenecks
14. Make sure server rack is wired and labeled properly 14. Make sure the users profile is not too big
15. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up 15. Check with users about any problems they may be having
16. Defrag (Should be less than 14%) 16. Check for unwanted startup programs
17. Run a registry repair tool for broken links 17. Verify only the services that need to be running are running
18. Check for unwanted startup programs 18. Check the computer for Network connectivity, no dropped pings
19. Verify only the services that need to be running are running 19. Verify screen savers are on
20. Check the computer for Network connectivity, no dropped pings 20. Defrag
21. Remove any unwanted user accounts 21. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up
22. Verify user mailboxes are not to big (Should be less than 1gb) 22. Make Image of the server and apply it to the old Barcode server
23. Verify screen savers are on
1. Verify virus software is up to date 1. Verify virus software is up to date
2. Check event log for errors 2. Check event log for errors
3. Check Hard Drive free space 3. Check Hard Drive free space
4. Make sure system backups are running 4. Make sure system backups are running
5. Review Task Manager 5. Review Task Manager
6. Check Hard drive health 6. Check Hard drive health
7. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up 7. Memory Usage
8. Defrag 8. Processor Usage
9. Run a registry repair tool for broken links 9. Verify the asset tag is still readable
10. Check for unwanted startup programs 10. Run Hardware diagnostics
11. Verify only the services that need to be running are running 11. Run Performance monitor to check for potential bottlenecks
12. Check the computer for Network connectivity, no dropped pings 12. Check for license compliance
13. Verify screen savers are on 13. Uninstall any unused software
14. Memory Usage 14. Defrag
15. Uninstall any unused software 15. Check for unwanted startup programs
16. Processor Usage 16. Verify only the services that need to be running are running
17. Verify the asset tag is still readable 17. Check the computer for Network connectivity, no dropped pings
18. Check for license compliance 18. Clean up Temp directory
19. Run Hardware diagnostics
20. Run Performance monitor to check for potential bottlenecks
1. Verify virus software is up to date
2. Check event log for errors
3. Check Hard Drive free space
4. Make sure monitoring is turned on
5. Make sure all camera's are working properly
6. Review Task Manager
7. Memory Usage
8. Processor Usage
9. Verify the asset tag is still readable
10. Run Hardware diagnostics
11. Defrag
12. Check for unwanted startup programs
13. Verify only the services that need to be running are running
14. Check the computer for Network connectivity, no dropped pings
Maint Failures
Page 5
Items that failed during maintenanceDate Problem/Error
1WK, 6 11/04/10 The raid array shows the battery failing
Task Description Example: If you found a problem with the hard drives on SERVER01 during weekly maintence in the first week of Nov, 2010 it would look like the following...
Maint Failures
Page 6
Maint Failures
Page 7
Items that failed during maintenance
Replaced the battery
Resolution X for no resolution yet If you found a problem with the hard drives on SERVER01 during weekly maintence in the first week of Nov, 2010 it would look like the following...
Maint Failures
Page 8
Maint How To's
Page 9
How to perform server maintenanceWeeklyTasks
123456
Tasks1234567
Tasks123456
Tasks12345
Tasks1234567
Bi-AnnualTasks
1234
Maint How To's
Page 10
56789
Tasks1234567
Tasks12345
Tasks123456789
Tasks1234
AnnualTasks
123456789
10
Maint How To's
Page 11
11121314151617181920212223
Tasks123456789
1011121314151617181920
Tasks123456789
10111213
Maint How To's
Page 12
1415161718
Tasks123456789
10111213141516171819202122
Tasks123456789
1011121314
Maint How To's
Page 13
How to perform server maintenanceWeekly
1WK SERVER01
2WK SERVER02
3WK VIDEO
4WK SERVER03
5WK SERVER04
Bi-Annual1BI SERVER01
Maint How To's
Page 14
2BI SERVER02
3BI SERVER04
4BI SERVER03
5BI VIDEO
Annual1AN SERVER01
Maint How To's
Page 15
2AN SERVER02
3AN SERVER04
Maint How To's
Page 16
4AN SERVER03
5AN VIDEO
Problem-Resolution
Page 17
ProblemResolutions
Date Situation
8/27/2010 SERVER03
8/7/2007 SERVER01 N/A
2/26/2007 SERVER01 N/A
11/17/10 SERVER01 N/A
12/8/2010 SERVER02 N/A
User/ Station
Error Message
Time out…Address
After a power failure, the time clocks kept showing time out address in Barcode collection. Rebooting the server multiple times did not help. All the lights in the
Tim1b were on. Wires were tight.
Unable to connect VPN Client, client received a bad IP Address from the server.
Lost INTERNET connection due to Bell issues.Connection was restored over the weekend.
On Monday morning we could not connect to the internet from workstation or Server.
Sysvol & netlogon not shared. You could see this by running the “netdiag” cmd. Client computers could not connect to the network. They could connect to the shares based on IPADDRESS.
Mozy is not backing up. Everytime it starts, it kills the Volume Shadow copy and Software shadow copy
services
Problem-Resolution
Page 18
12/13/2010 SERVER01Could not open Domain Group policy. Had event ID's
1030 and 1058
Problem-Resolution
Page 19
Problem-Resolution
Page 20
Problem-Resolution
Page 21
Problem-Resolution
Page 22
Problem-Resolution
Page 23
Problem-Resolution
Page 24
Problem-Resolution
Page 25
Problem-Resolution
Page 26
ProblemResolutions
Resolution
Installed the next version of Mozy
This may have been a time issue. Maybe we didn't wait long enough. It started working after we moved one
clock in the server room. The clock we moved was in gunarm. It was address 71. It seemed like when we Unplugged it, turn collection on, then plugged it in, collection off then on... The clocks started working.
Go into routing and remote access, right click on SERVER01, select IP, input IP Addresses to assign from
X.X.X.X-X.X.X.X. Also Change the DHCP Scope from X.X.X.X-X.X.X.X so there is no IP Conflict.
Turned off Windows firewall via services and the internet worked if you
set IE to go through SERVER01 proxy.Could not connect to external Pop3 servers (Korea,
Japan)Could not ping internet from workstations (could ping
from SERVER01)Windows firewall back on (service) and life is good!
Since there was only 1 DC, we disabled the ntfrs service, Made the following changes on the registry :HKLM\SYSTEM\CCS\Services\NtFrs\Parameters\Backup/restore\Process at startup. (Burflag) ....Changed the value to D4
Restarted Ntfrs service, Restarted the netlogon service
Problem-Resolution
Page 27
Ran the command dfsutil /PurgeMupCache
2) Restarted the netlogon service.
3) Client machines were able to join to the domain.
Problem-Resolution
Page 28
Problem-Resolution
Page 29
Problem-Resolution
Page 30
Problem-Resolution
Page 31
Problem-Resolution
Page 32
Problem-Resolution
Page 33
Problem-Resolution
Page 34
Important Numbers/InformationCategory Contact Phone Email
Blackberry Marcie CliffordRyan
Security Confidence Matt CorneyMade2ManageMozy backups
Microsoft Support (Critical)Trend Micro
HP
Important Numbers/InformationWebsite Notes
How to perform server maintenanceSERVER IMAGE CREATION DATE IMAGE LOCATION SOFTWARESERVER01 11/6/2010 USB (Images) Apricorn
SERVER02 11/13/2010 USB (Images) Apricorn
SERVER03 11/6/2010 USB (Images) DriveImageXML
How to perform server maintenanceCHANGES MADE AFTER IMAGE
Upgraded Trend Micro to version 7.0Changed registry value “Blurflags” to “D4”
Updated Mozy pro client to next versionInstall various critical updates from Trend Micro
Reinstalled Trend Micro client
Reinstalled Trend Micro client