major computer systems & upgrades -...

DWP-NC MOU Committee Meeting

August 4, 2018

Major Computer Systems & Upgrades

ladwp.com

Today’s Speakers • Donna Stevener Donna Stevener is LADWP’s Chief Administrative Officer (CAO). Stevener oversees the Joint System, Human Resources, Information Technology, Supply Chain Services, Metering, Billing, Equal Employment Office, and Program Management. Stevener’s nearly 25 years of experience in the utility industry includes work in finance and accounting, treasury, budget, debt management, power generation, power resources, risk management, information technology, customer service, meter reading, field services, customer billing, power supply settlements, rates and facilities management.

• Ann Santilli Ann Santilli is LADWP’s Interim Chief Financial Officer. Santilli oversees the Financial Services Organization (FSO) which includes the Accounting, Finance & Risk Control, Budget Office, Corporate Performance, Financial Planning, Rates, and Internal Audit divisions. Prior to this appointment, Santilli was the Assistant Chief Financial Officer and Controller for the Department since 2008. Her department career in finance also included the role of Interim Chief Financial Officer from October 2010 through January 2012. Santilli has over 30 years of experience at LADWP.

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Today’s Presentation

• Information Technology Services (ITS)

• Customer Information System (CIS)

• Enterprise Resource Planning (ERP)

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Information Technology Services (ITS)

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ITS Supports a Variety Critical Needs

Communications

LADWP Telephone Network – 14,000 phones, 1700 video cameras;

3000 badge access points.

Fiber Optic Enterprise – 112,000 fiber miles

Call Center Infrastructure with Interactive Voice Response System,

Voice Recognition and Call Recording handles average daily call

volume of 12,000

Infrastructure

Workstations and Laptops - 9,000

Servers - 1,947 servers, 2 mainframes, 53 file storage arrays

Storage - 4515 Terabytes of data (equivalent to the storage capacity of

about 300,000 iPhones)

Print Center - 50,000 - 100,000 bills and letters printed each day

Main Data Center and Disaster Recovery Data Center

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Core Systems

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Asset

Mgmt

Human Resources Timekeeping

Customer Information

System

Workers Comp

Work

Mgmt Payroll

Budget Receivables

&

Payables Procurement

Capital

Project

Mgmt

General

Ledger

Financial, Work Order and Asset Management

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Asset Mgmt



System

Workers Comp

Work Mgmt Payroll

Budget

Additional Business Systems

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IT Service

Requests

Intranet

Document

Management E-Mail Geographic

Information

Systems

Physical

Access

Control

Systems

Video

Surveillance

Corporate

Safety Retirement

Customer

Relationship

Mgmt

Internet Receivables

&


Capital

Project

Mgmt

General

Ledger

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Cyber Security & Data Governance encompasses and is a consideration for all systems

Asset

Mgmt



System

Workers Comp

Work

Mgmt Payroll

Budget Receivables

&


Capital

Project

Mgmt

General

Ledger

IT Service

Requests

Intranet

Document

Management E-Mail Geographic

Information

Systems

Physical

Access

Control

Systems

Video

Surveillance

Corporate

Safety Retirement

Customer

Relationship

Mgmt

Internet

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Customer Information System (CIS)

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LADWP Customer Base

Customer Information System (CIS) in production since September 2013

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~1.5M active electric service agreements

~680K active water service agreements

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Customer Information System (CIS) Applications

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System

Customer Billing

Mobile Workforce

Mgmt

Meter Reading

Work Mgmt

Outage Mgmt

Automated Self-

Service

Bill Print

Payment Processing

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CIS Upgrade

Upgrade to Customer Care & Billing v2.6.0 and Mobile Workforce Management v2.3

– Technical upgrade

– Move to supported application version and framework

– Setup the base for Smart Meter implementation

– Leveraging latest security enhancements

– Leverage ability to deploy Mobile Communication

Platform (MCP) to support a variety of new supported

mobile devices

– ETA 4th Quarter 2019

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CIS Upgrade

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Enterprise Resource Planning (ERP)

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What systems will be replaced by ERP?

Asset Management



System

Workers Comp

Work Management Payroll

Budget

IT Service Requests

Intranet

Document Management E-Mail

Geographic Information

Systems

Physical Access Control System

Video

Surveillance

Corporate Safety Retirement

Customer Relationship

Mgmt

Internet Receivables

& Payables

Procurement Capital Project Mgmt

General Ledger

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• Mainframe applications are obsolete and require intensive IT support

• HRMS PeopleSoft is outdated and no longer supported by Oracle

• Years of experience required to gain proficiency with existing

applications

• Attrition of Business and ITS personnel increases vulnerability

• Difficulty recruiting and retaining ITS personnel in current

environment

• Application silos do not provide a “single source of truth”, resulting in

numerous workaround spreadsheets and databases

• Reporting data is often manually intensive

• Difficulty responding to internal and external inquiries

• Inefficiencies due to manual workflows and processes

Business Case: Today’s Challenges

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ERP: Mission and Goals

Mission

To modernize technology and business processes according to

leading practices in support of managers and staff delivering

Water and Electric Services to LADWP customers.

Goals

One System – One Source of Information

Seamless End-to-End Integration

Improve Operational Effectiveness and Efficiency

Increase Responsiveness and Transparency

Provide Greater Systems Security by Limiting Customizations

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ERP Solutions: One System – One Source

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ERP SYSTEM

Financial

Payroll

Human Resources

Operations

& Project Mgmt

Supply Chain

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ERP System: Financial Management

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General Ledger

Acct’g

Cost Acct’g

Financial

Management

• Financial Statements & Reporting

• Fiscal Controls

• Budget (IBIS)

• Fixed Assets Depreciations (Power Plant)

• Accounts Payable

• Accounts Receivable (MICS)

• Travel & Expenses (Extensity & Concur)

• Cash Management

• Operations & Project Cost Accounting

• Cost Allocations

• FEMA & Grant Programs

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ERP System: Payroll Management

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Employee Info

System

Time Capture

Admin

Payroll

• Compensation Rules

• Validation

• Payroll Calculation

• Labor Relations

• MOU negotiations

• Compensation Rule updates

• Time & Attendance

• Payroll Corrections

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ERP System: Human Resource

Management

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HRMS

ADMIN

RETIRE

Human

Resources

• Employee Data

• DWP Position Control & Hiring Authority

• Personnel Transactions (PAN)

• Training Records

• Employment & Personnel Services

• Training & Development

• Employment Health & Benefits

• Workers Compensation

• Occupational Health Services

• Labor Relations

• PENFAX Retirement System

• Disability Administration

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ERP System: Procurement

Management

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Electronic Procurement

Vendors

Supply

Chain

• Vendor Portal for self-service

• Invoice Tracking & Payment

• Supplier Diversity Goals

• Contractor Performance Evaluations

• Sourcing & Contracts

• Requisitions

• Online Bidding

• Reporting & Analytics

• Standardize Enrollments

• Automate Reconciliations

• Integrate A/P

Purchase

Card

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Expected ERP Benefits

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Human

Resources

• Better employee access to personal data and benefits

• Increase visibility of position status and hiring authority

• Streamline personnel transactions

• Faster hiring and on-boarding of new employees

• Enhance tracking of employee training & certifications

• Quickly deliver training opportunities

Procurement

X

• Better support our Vendor community

• Vendor control over company data

• Enhance invoice tracking and processing

• Increase visibility of Supplier Diversity goals & metrics

• Automate Contractor Performance Evaluation and

Purchase Card programs

• Better reporting capabilities

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• Strengthen DWP’s fiscal controls

• Shorten fiscal period closing cycles

• Streamline and automate recurring journal entries

• Modernize tools for managing Projects and Operations

• Automate our Grants management process

• Improve our management of FEMA reimbursable costs

• Ensure long-term viability of DWP payroll system

• Integrate payroll and personnel transactions

• Modernize compensation rule updates

• Reduce the occurrence of payroll corrections & errors

Financial Mgmt

Payroll Mgmt

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• Replace mainframe to mitigate risk of system outages

• Provide secure, reliable and auditable environment

• Integrate business processes & workflows

• Improve data integrity, accuracy, access and reliability

• Improve our reporting and analytics capabilities

IT Services

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Increase transparency and responsiveness

to our customers

Better support for our vendor community

Improve visibility of Equity and Diversity

goals

Greater business efficiency and delivery of

strategic goals & objectives

Benefits to our

Customers

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ERP Program Management

Executive

Committee

Steering

Committee

Project

Management Team

QA / Independent

Review

LADWP Program

Advisory Team

Program

Mgr

Systems

Integrator

LADWP

QA Team

LADWP Subject Matter Experts

Human Resources | Financial Services | Supply Chain Services | Information Technology

Services

OCM*

Consultant

Tech

Advisory

Consultant

Implementation Team

*OCM = Organizational Change Management

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Getting Ready for ERP

Prioritize

Issues

Define Tasks &

Deliverables

Form

Working

Groups

Develop

Solutions & Recommendations

Deliver

Results

Obtain

Buy-In &

Approvals

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ERP Program Schedule

2016

2017 2018 2019 2020 2021 2022 2023 2024

Business Requirements

Procurement

ERP Implementation Phase 1

Configure / Prototype Test,

Train, Deploy Plan & Design

ERP

Phase 2 & 3

Org Readiness

You Are Here

BSR Contract BSR Support &

Integration Budget System

Replacement (BRS)

BSR Go Live Fall 2019

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Questions

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