major loss claim management assessing over- 05022018

Major Loss Claim Management & Assessing over -05022018 Friday, 25 May 2018 8:35 AM

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Major Loss Clalm Management & Assessing Process (repairs > m;jl

O.scnpuon

Thi$ proce$$ is lo be referred lo when ma08ljlng Ma)Of Loss cla,ms w1\ll con1Umer repairs eshmaled ove1lflilili

WMl\/Why 1ouse

Tt.s proceduie os specd1cally for Consumer MaJOC Loss claims Due to the umquo noture or Ulese da1m1 ~·r~ requlfemenl•. hmehnes orQ proc;edure$ need to be ~efecl to

Proeiadurt

._, Acuon -Lexlgomtnl CS Co<>su .. nl

cs Co<>suhenl

..... ..,. LoQ{je <11"1 ond -Ill)' IS""¥" k>S$

Aloe.ate rilke ute job to JLG

JLG 10 •ub<M m111 rtp0<1 on<1 p/lot0$

ContO<t CU$lomer 10 conlim oa,.. enc1 toy dolalls (rtfer to Woe IOSS dtlms in~t. NONC 'teo) E•lobishownerlhfpol ll>t clen onddiKU5 .. S llfOO'"

delal$inc~ ·-& ·~ ContJrm 111 1J.$1$$mtnl requal. i$ active Cl'I U. c.iam AIOC:ete fepe#" fob to JLG MeJOr Losa (rekf to do &

Chor{jeOlloabOnp!O< ... ) Send JLO as much hkmNitiott obbMMd tK l)M'ibte

oncludong ""'I pllOIO$, ,_, sore repons, et: Special lnstruedons AdvtMt JLG {HI tlSSaSOt wll bt

in Contacl to confirm appor!O'Ml·l bmt

.;1.0.,_.,oe...,,....~"°-tO"~ "'~"'fllO"' in.,.'*' ... ~•lafoeLouCLawn Management f>rowss rid t1omt C4ams Ouil Assessmem vault page to~ • r..o ~· proc-... ....., _ _.._.... ·..--,..w.-.e~~ Mor-e~nf'AQ·•

.... nge

HMSSl'Nt'll

lnl5el

assessmef'll

s.--SCO!lt. quote &

......... 'r 8SSISSmetlt I

scope

contrmollOn

...... ...,,

Aa-MUOf

Cllen1 Monager

Aneuor

ASsessor to cCJ'Jlac:l cus:tomet to estacrilSh 1lme end <Sate

fOfcnMt•aueca~L

comec1..lG10-1>m1anoc1a1eto<d<lal aasusmen1 io occur MHHOf b atttnd 91 .. aal ,~

earlltr to orMt cU1tomer

Atttnd Ult er 4 ~• • dUi9 HSt~t.mtnt wl1I: JlG - MMUClt' 10 lfffl• .. t.Mt 15ml"ls. p!'ICM' fO U'lie ,..,..,tf IO Qteel C US!OtTWf _ .. " ... _,..,. ___ Jl0.upe<VWIOOl'.end ___ •_..i

cot'tlURll'Jtl IO 11~"9Xt ilel)6

R~ and ,,,,,,,,..,, scopt. quClll Md aswnat• t-otn

JLGwl\llln~

Client Manager IO l8ISoe 'Assessor to revif!Nf eetMty

AUW!O 'Hit tO tl"llM'I CUI~ •l'<J JLG tu~

..-.. .. ttwouoh prope«y ·u• 'OOlll by room dh .s<ope COl"!flr'mln9 al tequnmtnbo

HNCVl!OfN-fpt'9~10~e.ac:llSl'l~"opposed",...... pot.JIMl"t,_.90Ml'P1 ol1N \Jmt'J..o:sS Cla•m Milnagtmt!\I Procey

JlC co con"lll'Ml"lC• rtfNh and p«Mde confwmnon to CloeM MM-ol rtpllr S<hedlie and key dales CM 10 bad. dates and c:onmue to momor PfOOl'elS ltwoughOUI repair as per sctledufe W-ll>t 100 Issued to JLG upjale r. '°"""19 clalollS bntd on JLG I sche!Me

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Major Loss Claim Management Assessing over-

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Major Loss Claim Management & Assessing Process (repairs > lmili

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FAQ'S

COnfirmetion repairs

commenced

FOMIQ~lly

updole

Cons1ru<b0n

phase I

COMtruttlon

ConstructiOn

pha .. 3

ConS'trueoon

pnaso•

Rt pair

11nan.0on

Client Manager

Clie<ll Manager

AIHHO<

(opllonal)

(opllonal)

Assessor

Cltef'll Manager

Estmated start date E•IJmai.d completion dale

JLG to advis.e by caa~s Hub nole conflrmetion of date repairs comrnene.d Update the actuet start date• fietd lnlhejOI)

JLG to ••bmll oogolng lonnigl>ltf Updates llvooghcut the repe11· process Client Manager 10 contact cuslomet end provide upda1es as per 1nslghl wom JLG l!Voughcut ,..,,_, ol repair.

Refer to JLO fepatt schedule to CCMifWm date ttame stage comptetion date (CM 10 activate OMlte ass.s.sment request)

NTange on.ite eue..,,,..I wltn JLG SIJ90MSO' and otltf customer option 10 attend

Attend 5'te and meel JLG SupeMSO< (& (U$10mef d Opled)

~rteJce asseument of the completed f'tame staoe inc:I compleoon ol hmes. lrusse• and lie downs

R*'-"IW qua11ty a.nd Mt• pt*Mnlltion

Reier lo JLG repair schedule to conllrm lock up 5laSlf comptebOn date (CM to actrvata OM11e assessment request)

Arrange onslte a ... wnenl Wllll JLG Supermo< end one1 customer optiOO so anend

Att""d •4• and meel JLG SopeMM>< (& cuslOme< d opted)

Undonakt essewnent or tne compjeled treme ·~ !incl. comp&ellOn of trame1. truue1 aod tie downs

RevW quality and 11te presentation

Refer 10 JLG repair schedule to confirm flt CM.It 1tage c~k)n date (CM to acdva1e ons1t1 as-wssmet1t requtsl)

ANange ons.11e assessment WW'! JLG SupotMsor Ind ottef customer option to attend

An- .... ond "'"' JLG SuptMso< (& CUSIOme< d Opled)

~k• HMHm.nt of the compaet~ t'1out1t.11ge lnc:I compleoon ol 6'1 corpenby II on

RevMW quality aoo ~e preseotltion

Reier 10 JLG repeir Khe<Ni. to date of defects welk through (CM to ectivete OMtte asseument request)

Arrange on$1te .......... , Wllh JlG Sopermo< Ond oner wstomef option to •Rend

Attend s.11e end mee1 JLG SupeMI« (& customet rt opled)

undertake assessment of Che compfeted re-paw

ReVMW qtJal1ty and pces.entatl:ln of home

One. repairs: are compi.te, arrange to vtsrt the customers property whefe po$Sible to wppoct JLG with a final handover lncklding manuats. remoce5 and lifetime guarantee cerutkate CM to than~ tu5tomer. review repairs on5ite and

undeftake a debnef Update die job to confirm 'actual com~tion date'

Contae:t customer and respectf\My Ck>!te out c:talm.

wtw.1 if JLG a.t• unable ro compl••• m. reparl tn ~!MW tfW moMhA Ol '*""P'IO ~n.·ioM! C.,.Clf'y. JlG ~be Ul'lllbie IO~ tO mtjOt' ~"' Cfl'Ulll"I titg•ont &ti en. IMttnce A.G will CMICef

""'JQb 'Wtf'w\ .. ,,.,, d 1tc••....no l'IC •Roui!IOl'I #Id ...,.,1, ~1 \he hi~ Lou tt:am to Ptt~ Al • HC-Ond•"Y P'««• plletse rfitt JO i"C ld!aJ..2U C!glro Maooaement Process .nc1 Home Clams Qual Assessment yautt page to •"at'IO* •two quou p!'Oees.t ""'",,,. cUff'eM ,_. .. ~ JlGMve~•l'Nl!~u'ndbe~IO~~·

What are the Servke Lovet Agreements The l<laowlng SL.A's a<e to be estabhhed (calendar days)

Fnsc~wdllnl~-m•~N~ Fhl COtUCt M ll'MNI nMUOt YIM 6Qf non,... safe fnt aite YIM tmel'gency \JI'~ 24 l990MI houn - fT\M.e Mfe PtowM ,,...,. tc.ope wdlW\ 20d.y. PtcMde ~~~by 20 da)"l Otptnd.,,;onCM •nc:I ~::amt( r~ to~ ~c.anbe "-1ib6t~ on c~~ noted ftepw COtl'WNl'Cem.nl wr:hin & blaneH days ~-contact~1cily kMxtno- JLG wi IJW. monWy nvoc"

Whe1 W N cWm is ul'lderin•urH?

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Major Loss Claim Management & Assessing Process (repairs > Bil)

lftl'llteWn~ .,bt dearly undWw'lwrtd from~~ a nor~ DC> a rocate to JLG Aloca!mf'I and a high t.vel tc.<ipe to be pr~ bylft9A.,..,.1'0f'w«bt ,u'fic..ntto•e:>e~elaM

Whflt If IM custom.t" requ,ns .. mpor-.y accommodflUon?

Refer to the 'Book1no Tem!)O!llrv & Emeroen<:y Accommodat!On' process

Esaifation Process

NavlgatJon

P~~"fCt.,..

USIModlrted

.5m2/2018 1S 04

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Major Loss Claim Management Assessing over -

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..... ....... ... - ..... -.. . DAVID. Ruuell

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Tbt Wt!somt Pnt < tl!t Y..Hllmy

Major Loss Claim Management & Assessing Process (repairs >mil

O.scrlption

When/Why to use

Thrl P'O'fdU'• IS~ for~ ... aplOS-1 Ci91'nl

0-Wtl'l•\lroq ....... -.w.orin.Hc~ ~~""""'r"~"- ~•a"'4P"K-4Vtn,....-to-...c1.,......,.

Procedure

.... CSCMwltant

CS Consuflant

Ntwcialm

JOI> Setup

Lodge clam and idtnllfy 1$ map< 1o$$

JLG to $Ubmlt mis rte>M 9nd l)botM

Contact cuslomttf to conftrm da'nag• ano key dttallS (ref« to urge aoss claims management - NONC step), E•toblloh owntMIP ol lt>t clelll end dlOCus••• proct$$ aetan 10CIU<Jing rotes a u1s.ponS1t1'IM!s

Confirm an essesstr"ent request Is acl:fYe cn the c:lalm Altoeate repait ;ob to JLG M&JOI Loss. (reffr tom &

charge elxetion proceH) Se<d JLG as much nto<mation 0011111td as pos•lble

Including eny phol05, moke Hfe reporl:$, •'= Sp.ct.I in1truttion•· Acl'ltse JLG en aSMSSOr Wll bt

1n contact to confirm apPofltmeill timt

Jl.G fn11be \!Nbie '°""pend to NJOI' ~ "'c:~ ng.ons In N ptetH feftt to Laroe Loss Cl.arm ~M~twit_er_QOM~ rid ~IHO''K_Q!'al...A .. ~~~ua~ to -no- • .....,~.,.._.. \lr'l;l'loi.w~oepw,....in a steondltymodel ~ detM., FAQ's

Nlange

asMtSsmen1

...... assessment

Sul>mitiRMew 5Copt. quote &

estma•

2"'a~ment/ ··-cot*maiion

Asleuor

As$t$sor

Client Maneger

AS$0$SO<

Asses50f to contact custcme-1 to es.tabllSh lime and date

for OMite essessmen1 Contad JLG IO - t.mt and dtte 10< dlJal assessment to occur AHtsSOf t> atttnd al •Hs:t 15mM

eidll to 9rett cus'°8ler .

Alt end 6de encl ut'MSMeke a du.I asa.eMll'lent wVi Jt.C - a$$tS.W to emvo 11 leau 1 ~ priof to lhoe repe.irer '01i1fHl(il$~

MaMge "' CIAlomtf re5eboM.-'\lp ort.~ JlO •uptMCOI' loo IC'.•nd with ~le 5ls I 1~

consunants lO unde<Uand next steps

Rectlve and revMrw scope, Qu<* and Hbmate tom JLGwilllln~yo.

Cllen1 Menage< 10 raise "A$se»01 10 revw actMty

Attend a.rte IO ,.,,.., customer ard JLG IUpeMSOf

Wat: ltltough property/Sile room tty room Wflt'I scope conftrmiog alt requlrenenh

HIM evtlof!W.f ,... • ..,. IO--•• ~•:WI----~ H oppo..M 9D , • .,....,., S>i•H• , • ._, tost.p H °' ltte ~

Claim Manag&ment P!Ocess

9 Repol<1 con:mence &

S<hedtAI ClieiltManeger

JLG to comrnenee repa.ks and provkle conftrma!llOn to Client Manager of repair schedlJe and key dates CM lo tracl dates end conmue to montor progron ttwoughout repair es per sch6dl"9. wn1un 111• too 1JS.Ue4 to JLG update ht k>tOWSl9 oec111s

bastd on JLG's schedule. E:.t.nete4 :.tart dote Es11n1te<1 cooiplellon dtlt

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Major Loss Claim Management & Assessing Process (repairs > 1111 10

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FAQ's

Con&maloon ,.,,..,. Comme11Ced

FoMjghel'f

""""'• C<mtrueocn

phase 1

p .... 2

Clam --

C"'"11M-

ClenlMafllgOI

A>MHOf

(Oj)llonll)

Wtwn If JLG.,. unable to °°"",.._ d'W r9PH'1

JLG 10 - by Claims HUb n<lte c"""'""'llon Of dale r~n comtn«nced Upclalt lhe ec!UOI $1al1 date fteld ll'llhOjOI>

JLG 10 •ubmil oogoO>g fOOnlgllltf updala lhrougl>oul lhe tepeir pmcess C"'"11 Menagor to conllCt ..,.,_and prOYicle

upclal .. as POf ll'l<lghl lfom J LG lhroughoul •of repew

Reter IO JLG repoor $Ct>tdule locootm dale nme IUlgl c~oon data (CM lo acovm ona.1a 8$SeUl'Mt'lt~t)

Anango.,,..,. ._.....,,, WlthJlG s_.._ encl on. customtr option to attend

"""1d ..,, and.-JLG s.._ c& c...- d optedJ

Undertake assasment ct tn.e cott1~ed tr.me t:tage IOCl comi>1eoon of hmn • .,._end,,._ Revww qua11ty and 1~ prtsettt1s.on

Re.., to JlO ,..PN' Khec;tlJat to conf'ml IOck U9119 compltbon datt (CM to ectivale o."114• •"4Umtf'l1 ,_,, ArTange °""leeueument...tllJlG S-and

ofttf customtr opoon IO ea.nd

Attend t..10 and n>HI JlGS...,.._ c& c...-d oc>ted)

\Jndt>l1akt MMilmlnt or N compNlecl htM st.toe ll'ICI Compltllonofh""" lnM<>ondbe-

R.-~IOd ... a-llllon

Rt fer to JlG ,..,.. oc..-11 lo c001rrm Ill oul stage compltbon dell (CM lo 11C1Wo ons;1e • ..........,1 ·-t)

"'™'Gt °""le_,"""' JLG 5-and ollefCUS-.-IOlllOnd

Anand s<e 1nd .-JLG5-!& cuo-' ooted)

Unden&>e ..... .,.,..,, of.,,. cocnplt1ed fll OUI •tage IOCl ·~-ololcerpe<1ryftlofl R ____ pr_to_

Refet IO JlG repew stht<lull ioosteO( ~tsw11t ehroug" (CM co ecmte onsrte us.tument ~~

Mange °""le,._......,, - JlG SupoMSOr and offo< Customof O!>llOft lo eUend

All0'1d lde and,,_, JLG &.poMI« (& c...-d -· u-........,,,..., Ol lhe comple~ ,._

R--otyend_te_ol,_

Once ropelrs ere oompiele err~ lo - lltt customer& prope<ty where poss~ to support JLG 'Mtn •final handover lncWll'lg manuals. rtmOCH and Id...,,. guatl!f'llH Cet'bfk.111 CM to thank cusklmef. re+MNI rep.an onsile and ,,_,,.k••-f Upda!e .,,. JOO IO COOllrm 'IClual e~ date

Contact c:ustomer end respecd\My Ck>Se OUI dam

Ht~~ ,.._.motllll'ltcf ""'IP'l'IO up~ ~"Y JlG fNIJ be \'Nllblie • tHPOf"d to~ f't1»ft 11\e.rD.n ttglCIM tl'l tf'lit N~• JLQ 'fll1ll cancel ttw 100 ~ 4"" Of~ N •llOCatclin #Id W9 OCWOCt N MfltO( LO. WM'l IO .ch!M At • MCOndaty ~est. piMM ,.._. liO N 1d!!sl!.L.2ll ~~a~J.fn>!;ID.,.l:l!!!!!IJd•-.DJil!IMw~~"'""-· '"°-,...._._.,,.,..,.,,.._...,.. JlGl\llollC~el f'l'llllke~"' bt.,,._rldeol0~~"'9otfdta•

Wh<lt 1re tho S.rvlc:e 1.evtl Agreements The followV>g SlA's are to be 85labloohed (calendar days)

FntCOf'Uc.t""""""'2 "°'"-"""•t.-'9 Fw coruct•.,.... 1...uot"""" b no1t~ W• , ........... ~,.........,24~1*n-~• ... f• Proo.'lde..., KGP9 ....,... 20.,., Prow»ll'I t..i: ~e by 20ct.)'I. ~Cll'\CMMldwtillWl"lef'~ ~~C-"beflobie~Ol'taaonttM9d Repa.1CommttteerN":ns.-..6~1d.t)'t

~lif'ltt • CO"ltKtwi!IWl1cs.y-k'tvOC.lf'lt-Jl.Gwtl1 ... 1,1!9~ifWIOl(:ff

Whlit if lh9 ~ .. 1.1"°"1nt.Uffd? ltNdalrftapptlfltobrtC!rilarly~from~dW-.•ror.....,,..IO•lOc:WIO..tlO Aloc.r.tOn.w:sa~.....i~tobe~red by W'9 At.M1t0f ... be w'k•nl IO M'!Da er.: Cllllfft

Whlit II tM CUttomet ,......,. lltmpOfWy ..ccommocMuon?

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Major Loss Claim Management Assessing over ll'illili

Major Loss Claim Management & Assessing over -05022018 - 3 Friday, 25 May 2018 8:36 AM

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Major Loss Clalm Management & Assessing Process (repairs >Bil

O.scnpuon

Tfott; P"OC••• G 10 be tt.,.9dl0 W~ fNl"li!il"'O,..,.... LoMc;l9'"' lllCI\ ~ ....... ••f#nll.edO't'1'1al

Wlltl\/Wll~ lo use

'Tl'ott ptOCedll'• IS tpeclaf't b' ~M¥)fL.0.1 ~ Ol.o.1e ..... ""'>q_ ........ o1._...~c..m. 9'9".f.c·~ ~·.-'4~~ .... .-.. ........

Proc&dure

.... ••• , !Jfoat.• ,.O:nl ... ,....-

JobS.ll,lf

.uo.tal• l'l'Mll•...,. job .. JL.0 JLGlo_..,,._ond_

Cotuc-t Cuat.:litMf IO t:oMl'm~ and key ..... (fefW IO l#Ot io.. claimt ~ • NOt.:: *Cl~ !.mbb;h ~of lie dlim enddMUUHptOCeftdetat!J incll.ldlflOtol• &~

Cont'lril'l a" •MMl'Mf'll~. aarv. Ofl .. ...,, AJlocae ~)Ob-. JLO M• lOSt. Ct'f!f« to do & ctwge llocaton Pf«ffa) s.nct A.G tt~~oOtlilMd -~~ --; ,..,...., ..-. ~~.etc

SPK"l lnurucdons ~JLG ~ n.MStor.,.. tie"' ~ttocon"irm~llmlt

J\,G mey t..,,....... 'o rHponcl to m.tp ••pM$ In «•1'm t9gmt5 Ill thi• pleeat r..t.f lo Leas Ug C:!mm M:lolummter.tcul #lid ~ 0Mil 4uulmul.V.IMl...RHI 10 artanot e two QU04I PfOC'eH with OW cuntftt f'41plllf p.n.I as.~ MOIML Mo«• dtUUh 11'1 FAQ'•

......... ••MHm ... 1

lnlbal

----

S.UbmAtR.V.w C6tflt ~ w:ope.~ & H~fA'

~ HMU mtftC I AicMUOI'

"'-con:!Tmation

Al.ffMOf IOCOntaci C:Us;oMef IO ~lme and da:e tot onMt MMtwntf'tl Conl«I A.O '° ~ ...._ eno oai. '°' o..i aHnwn.il to O«Uf AlM'MOf IO~~ ..... 1$tllns a.W IOtrM! --.\r:ef'!Cl.U nil~••~ aun.wM"ltw.,..l..G ~IOf IO_.,,#« .. M 1"-pr1Ql"t0h ~ IOQ'M1 --........ ~~,~ ..... Jl..0~10t1ilftd.,,t"i.,_.161"3 ~cOMUl'lll"llJ IO~l'l•'l1t~

R.c.eM and~ 'ICOPI'. qu«e and~ ffom JlG ---CMlft!M~to!9!M A.is.ntottore~.C."""Y

M'•"4ait• to ,,...(Ull~•"ld.1...0 ·~

V.a• ~~··•'°°"'DY room 'lltG'I titope _ .. _

ti tht cu.~,,.,.,. •o f..eifft• • "'*' ""*'°""'' ._. 4IPPOMd to~, ..... r9M fO ,_, 11 of It. ·i.,a. boa• Cltim Mtnt9'!Dt01 htt'J•'

Jl.Otoc~er.,.,..,~PftMde~teC-.,.,i

~ Of rtp.tit ~ n l eyO.C... CM 101*11. ~" lnCI <O"llin&Nto '"°"*" P'QgrflS ~ r.-HP"' .......... WllMI IM jClb &utd DO .11,.0 updr.e..,,, ~ detllft f>aMd on AO'••"'""" !.NimMd5""dn £Ai1Nted ~db .. JLG 1X1 MMM by CIMM Hfo.lb roM ccntmMoon of ...... ~ -.o """"_.,... ...... 94wtdete' Al'idll"llhl ...

" AGto~GnQOll'!Otonnigt'ey~ .. ~l!e l'tpoHptOCett C""14..._,...to,~'",,.1~.-......,w.~-. pw .,,.,,.frwnJLO~r~ fl,..,

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Major Loss Claim Management A~essing over&

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Major Loss Claim Management & Assessing Process (repairs > fail>

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15

••

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FAQ's

ConslrUellon phau1

Con•tJUdlon ..... ,

C&eim fineliution

--

..........

What d JLG •• t.IMble to c;omple•• the '9Pllf'7

R•f•r to JLC ,._.,.., aehMu.le to confirm dlte tr-am. •t• compkobOft d•1• (CM 10 ac::ovet.e on•tt• •a.Hnm•nt requHt)

•nano- ons.h• .. .......,,..nl With JLO SUJ*"Wisot •nd ort. CUs:tOtftiH opUon CO etitnd

UncMtub esut.t.m.m Of t.M compjolt.d tram. •ta~ jMI c:omptetion or tt.m.a. "'ut...., •M 1M down•

RHMw q-u•f"Y end sibt ~iion

F\eftr lO AG f9P9i' ~t.11• to confw'm toct: up ttaQot c~cMt.(CMtoec-..~e~essff~~IJ

~ Of'IJrlrtHS"Mnet'llwttt'IJl.G~af'ldo"9c' WA:m9r~to att..t

~G s.te ~ mtel JLG SupeMtor (& CUS:otnef ~opted)

~· Mtts.....-..ntol'tt'le~td ,,Wl'\t S.UIOe WI con•cNtion of#!'..,,....., tMMt and 14 downs

A••to.A..O~ .. r ~~ tc>corrMn fCM•~ comPeWn <Mi!» (CM 10 .cwr.e onsce use.smt!'!t reqwa1)

Arrange onMt •ssesllMfWl with JLG ~ afld ~ef' CutlC>l"Mr°'*"'tot"ltind

~ • .... ,..,,....,toltflecomp1"'9dkOUI ·~ .. .cl ~ot.a~ftlo•.

Rftiewquaillty aod .ce pt'He<'Ui!Don

Ref.r 10 Jt.G ~ ldMdl.llti to dlte o1 •t«tt wai_.., tfWOU9h ICM_, ecWa'1t OMii. MMI~ 1'9QUt.ll)

Arr9tlg. ons1- HM$$mtf\t wch JLG Super.ritot 9ftd oner CUSSOrMr ~ ID abnd

At:t'f'ld Me ~meet JLG Supefll'l.ar (& cut~ A opted)

U~• a.uesM'ltnt ot Che ~eo ttptit

Once tepan are eompfete, ~ 10 visit lhil custorntn pn:ICl+!ty wtleft posltie co •IJl'.IP(ltt Jl.0 with• tlnail l'latlcS<Ner 1nc.wn; '1\lf'll.lllt ttmO<fl end Mttimt ~.,,iee c~tlc•i. CM to lh.ri cuttOf'Mf, re..WW tepWI. OMl1• and unditrtMe • ...... \Jpda1• the job 10 confirm '.c:fU;lil ~dallt

CofUc.1 cvttorMr ~ ,.~-c:flAy cloff OVI ct.n

rn 1M 1n1W1 ,.._. morW ol ~up netonal upec:ity. JlG may ti. uneb1e to~ ID n'Qjof f't'Pillrl !l't uNin "9Q•OM M th•-~• JLG will urc: .. iM JOb WdfWt 4M of rec.Mng ..,. docdOn ~will cont9c:t ltw Mejof Lou tean to .ctY1se A•• MCOndary proceu, peue te'et 10 IM LMpt Lmt Ctt:m M"'°'"""" Preens and Hornt ClalfM Oyt! AfttH!T!fnl 'f'Llll paoe to aiTa"Q• • tNO quote proc..u "''°' &he cuntn' reoatt pal'let JLO M-... COl'lflrmed el m.ai,f ~ .,,.,..- be •~t"o.d 10 l\atOnlolly ttQ¥d••

What •re the S«viee Ltwl AOfMments Tht '°"OWV'O St.A• n to ti. et\abl4hed (c•lendll' d•)'I)

Firti COl"¢K1Wl!hin2 hOUrl-~ N"e Fn! COl"lblc1 M ftlbr. UHM« v....i fof l'ICWl. INke W. Flfltsltevisi etn~ywtl'wn24 reQ'IOl\llhOl.n-ma\e Mte Pro...toe nboail Kope ~ 20d8)'9 Pf'OYlde inlblllinlimet. btJ'lOda-p ~- on CM and CU~tmnet ~ tottnfgt'ltty ~can be ftUtie beMd on Wlklf'nef Med RfiP" ~nt>MbnSl:MA.<l'leUdl;t ComP'#ntl •contKtw~.n t d;ay ~-JLG- 1swtmonN)'ll'IVOICn

Whait lf lhe~ts t.1~1u:r~? Ii 1t1e IC*'" ~an toM c~wty ~wr9d trom ~~•no~ to a>!Oc•te to JLG Alocat.on ltlCS a hqt ~.cope to bti pre~ by IN Asses.sot Wit bt wt'lc.oeont to tetlSe Che clil,,...

Wh•1 "m. CUStOnNf r-.qulH! •mpor.y ~1ton? Ae• ... io h 8P*Q! Tt!!)pgpN & EmtmtQFy&spmrrpta1gn' proce-n

Esulation Proce-ss

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Major Loss Claim Management Assessing over 'a.

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Major Loss Claim Management Assessing over llilllli

Major Loss Claim Management & Assessing over$ 05022018 - 4 Friday, 25 May 2018 8:37 AM

Major Loss Claim Management Assessing over li!lrage 13

SUN .0792.0401.1000

Major Loss Claim Management & Assessing Process (repairs - )

SUNCCH>

- ........ - ..... ............

Major Loss Clalm Management & Assessing Process (repairs >li!lilil

O.scnpuon

TI-ti P"OC••• G 10 be tt.,.9dl0 W~ fNl"li!il"'O,..,.... LoMc;l9'"' lllCI\ ~ ....... ••f#nllotdf¥'itt-

Wlltl\/Wll~ lo use

'Tl'ott ptOCedll'• IS tpeclaf't b' ~M¥)fL.0.1 ~ Ol.o.1e ..... ""'>q_ ........ o1._...~c..m. 9'9".f.c·~ ~·.-'4~~ .... .-.. ........

Proc&dure

..... ....OCM• PO<fl' """°'" .. .._, csc-

......... csc ...........

.._w c &.1111 .,......._ --'"" JobS.1-. .,.........._

.uoc.t: mile Mft JOb •.l.G JLG to t.l.lbmot m.IS~ el'ld cnoco.

Ccwuc.t C:U."°"'* 10 e:°'*"' d#NIOe and lt9)' ~ (rdw 10 lwge IOHC\wM~·H0HC.lott$l). ~l'l~olNcl.tlm enclMe:1.1...., P'OCHt~4 l!'IC.iuOfl'lgrolft .\ ~~llt:t

Contlnn .. awurnent t9'QUlhl a .actwe on lhe Ciil.m Aloca rep.w JClblO JLG M• lost ( ffllr IO do & en.,. lllocaton process) kncl A.0 .,'"""'~ot;lltlMtld '""°"sa.~ Int ptlOlol NiM ~• reports. tk ·~ .. ~ .....,....Jl.O~ M ... 90t~Mtll cont.kl.to cetdtm ~ _,,.

AC '".Y .. urubfa 1or-pM\d ••-to'~ lft~lrlo f'eO'Oft• ._ tiw. ...... _.... •• L«M LMt <; ......

~l.b'~t •nd ~leimi..tkN'IA•U!l),..111..Y.t~ COflrfMlgt a tw9 ... P'"otfl• Wld\ 0.CurrtM ,.,.Ir,.,.... .. a MConcMlry ~, Mote chll ... lf'I ,AQ·a

1!4 H~l I AsMUOf ..... conftnMtion

MH»Of to tontacl CIA10tnef ti> ntltlhh ttne ..S cil!e b ................... ecw-•t .A.Oto~ Wit: and~ lor dUllo "'""""IO eww ....__tofltteMM.i..t1'""-e.,..,•.,..._ .,._ M:e'tdt<1•.,,.,~•..,nsnlll'lf!'lt ~Jl.Gn'"'°' .,..,,..... iatil t5mi-4tnll' IOb ,....,_,Vff1 -W~hc;Yltoit'lllt~°'911111 .11.G~llOIC»nd «h1PK14~ ~~ to~l'ld~·~

If lN c.,.tomH ,.-.,... 10 rec<MY9 • utn .. ~, •• Gfl'P09'9d to ,.~ plM- , ..... 10 •..-P 11 of ,.,. ~Lo11 Cltim Mtntqtmtns rrocm·

lttPWs c-- JLG '° COMMnee rtt:ia-. and PftMClt coni'Tnal:IOn to CIMflll ............. M.aNQtf ol ftPW ltMdUl9 Md '=•Y dM.H CM IO 1radc daeK schtcfuh Ind C~tO n'IOMCN' pt'Ogl't1S ~ t9J* .. pet ......... -WIWl'IS\e jOl>~IOA.O \IPClat•N ~oet*o.MG

on.JLG'tte.~ ~...,. ... EAmr.lld ~ da:• .. Confr'YNuon

..__ JLO•mMM,,,~t1ubn*1C~OI--~ ...... ~.cl Upd.uthti .c:...-..imtt-. Wd#'lht;ol>

eolf'l'lllft~ .. . ......... c-- JLG • •ubmeonooinct~~·· ~,_ ....... ---Ch•~ to contact cuac;inw Md pr...w. ~- tt P9f-vhf:ftcwn.ilG~r~tA~

ti .........

SUN.0792.0401.1001

Page I of 3

DAVID.Ruud

"

Ilw YM lMp N

http://info.int.corp.sun/pi/claims/procedures/Pagcs/Major-Loss-Claim-Managemenl-· ... 25/0512018

Major Loss Claim Management A~essing over lllillli

SUN .0792.0401.1002

Major Loss Claim Management & Assessing Process (repairs > 111111)

..

15

••

17

FAQ's

ConslrUellon phau1

Con•tJUdlon ..... ,

C&eim fineliution

What d JLG •• t.IMble to c;omple•• the '9Pllf'7

R•f•r to JLC ,._.,.., aehMu.le to confirm dlte tr-am. •t• compkobOft d•1• (CM 10 ac::ovet.e on•tt• •a.Hnm•nt requHt)

•nano- ons.h• .. .......,,..nl With JLO SUJ*"Wisot •nd ort. CUs:tOtftiH opUon CO etitnd

UncMtub esut.t.m.m Of t.M compjolt.d tram. •ta~ jMI c:omptetion or tt.m.a. "'ut...., •M 1M down•

RHMw q-u•f"Y end sibt ~iion

F\eftr lO AG f9P9i' ~t.11• to confw'm toct: up ttaQot c~cMt.(CMtoec-..~e~essff~~IJ

~ Of'IJrlrtHS"Mnet'llwttt'IJl.G~af'ldo"9c' WA:m9r~to att..t

~G s.te ~ mtel JLG SupeMtor (& CUS:otnef ~opted)

~· Mtts.....-..ntol'tt'le~td ,,Wl'\t S.UIOe WI con•cNtion of#!'..,,....., tMMt and 14 downs

A••to.A..O~ .. r ~~ tc>corrMn fCM•~ comPeWn <Mi!» (CM 10 .cwr.e onsce use.smt!'!t reqwa1)

Arrange onMt •ssesllMfWl with JLG ~ afld ~ef' CutlC>l"Mr°'*"'tot"ltind

~ • .... ,..,,....,toltflecomp1"'9dkOUI ·~ .. .cl ~ot.a~ftlo•.

Rftiewquaillty aod .ce pt'He<'Ui!Don

Ref.r 10 Jt.G ~ ldMdl.llti to dlte o1 •t«tt wai_.., tfWOU9h ICM_, ecWa'1t OMii. MMI~ 1'9QUt.ll)

Arr9tlg. ons1- HM$$mtf\t wch JLG Super.ritot 9ftd oner CUSSOrMr ~ ID abnd

At:t'f'ld Me ~meet JLG Supefll'l.ar (& cut~ A opted)

U~• a.uesM'ltnt ot Che ~eo ttptit

Once tepan are eompfete, ~ 10 visit lhil custorntn pn:ICl+!ty wtleft posltie co •IJl'.IP(ltt Jl.0 with• tlnail l'latlcS<Ner 1nc.wn; '1\lf'll.lllt ttmO<fl end Mttimt ~.,,iee c~tlc•i. CM to lh.ri cuttOf'Mf, re..WW tepWI. OMl1• and undiertMe • ...... \Jpda1• the job 10 confirm '.c:fU;lil ~datlt

~1 cvttorMr ~ ,.~-c:flAy cloff OVI ct.n

rn 1M 1n1W1 ,.._. morW ol ~up netonal upec:ity. JlG may be uneb1e to~ ID n'Qjof f't'Pillrl !l't uNin "9Q•OM M th•-~• JLG will urc: .. iM JOb WdfWt 4M of rec.Mng ..,. docdOn ~will cont9c:t ltw Mejof Lou tean to .ctY1se A•• MCOndary proceu, peue te'et 10 IM LMpt Lmt Ctt:m M"'°'"""" Preens and Hornt ClalfM Oyt! AfttH!T!fnl 'f'Llll paoe to aiTa"Q• • tNO quote proc..u "''°' &he cuntn' reoatt pal'let JLO M-... COl'lflrmed el m.ai,f ~ .,,.,..- be •~t"o.d 10 l\atOnlolly ttQ¥d••

What •re the S«viee Ltwl AOfMments Tht '°"OWV'O St.A• n to be et\abl4hed (c•lendll' d•)'I)

Firti c.Ol"ltK1Wllhin2 hOUrl-~ N"e Fn! COl'Uc1 M ftlbr. UHM« v....i fof l'ICWl. INke W. Flfltsltevisi etn~ywtl'wn24 reQ'IOl\llhOl.n-ma\e Mte Pro...toe nboail Kope ~ 20d8)'1 Pf'OYlde inlblllinlimet. btJ'lOda-p ~- on CM and SU~tmnet ~ tottnfgt'ltty ~can be ftUtie beMd on Wlklf'nef Med RfiP" ~nt>MbnSl:MA.<l'leUdl;t ComP'#ntl •contKtw~.n t d;ay ~-JLG- 1swtmonN)'ll'IVOICn

Whait lflhe~ts t.1~1u:r~? Ii 1t1e IC*'" ~an to be c~wty ~wr9d trom ~~•no~ to a>!Oc•te to JLG Alocat.on ltlCS a hqt ~.cope to bti pre~ by IN Anes.sot Wit bt wt'lc.oeont to tetlSe Che clil,,...

Wh•1 "m. CUStOnNf r-.qulH! •mpor.y ~tton? Ae• ... io h 8P*Q! Tt!!)pgpN & EmtmtQFy&spmrrpta1gn' proce-n

Esulation Proce-ss

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Major Loss Claim Management Assessing over&

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Major Loss Claim Management Assessing over lillll


Major Loss Claim Management Assessing overlililillilil

SUN .0792.0401.1004

SUN.0792.0401.1005

Major Loss Claim Management & Assessing Process (repairs > lil'l2i'miJ) Page I of 3

..... ....... ... - ..... -.. . DAVID. Ruuell

SUNCo:lP

II

Tbt Wt !somt Pnt < tl!t Y..Hllmy

Major Loss Claim Management & Assessing Process (repairs >flllitill

O.scrlption

ftu P"O"M ti to be r...-«100 whtn ~l"Q Map lone la oms with COfll.\INt ~,_ ..:rN!edowrm When/Why to use


0-Wtl'l•\lroq ....... -.w.orin.Hc~ ~~""""''"~"- ~•a"'4P"Ke-dv-n.....-to-...c1.,......,.

Procedure

to

Hew c .. lm (;.MN M~

no4ificltion c.11tl

LodgtcJ• m•nd ldtnl1fy n Miiiot" 1oss R.ef..- IO Wt.•we ~ ...... ~ Lodoemtnt. LatOt Lou Procfft

• All«•• m11l t wit. job eo Jl.G I ritqUnd • JlG to.......,.MJ.r~•nd~CM>

• Confa(;t cutbtMr b conitm darn'?t and w.y dttall (rtt.t to la~ bH c.flims f\WI.,._.. NONC "9p),

Estlllhh ~ ottht ct.m •ncl d!KUHff PfOCHI det.111l 1nCludlrV tQ(ff . ,.....,..,... .. • CoMt!n an t11ettMent fltqYe1t IS ~ o. t!'lt cl*n,. llnot •• •~ M.,or lot•

.SMHIMnt ftqUHI

• Alouilt ft f)H fob 00 JLG M.P lo» (refei to do & c~ aJoc:.Cio'I ptocttt) • Send AG M nwtk 1nrom.,1on Obtained a1poJ1illilie Including any ptdos, makt Wt _.. ...

apee&.I ift•1r1tuio.- AdoMt 40 Mt ..... fOl' willM ifteot"oUlcl toe~·~-

JLG may be UNbl• 10 rHpond lO .,,.;or ttp.alt• .,, CtfUh leQIOftJ. "' this P'-••• Nf9t to idlJltJ.tU.£1fit~1'1~J •lftd M!!!J:! C la!m• PeJ M g 11mrn1 y v!! ptpt •o _...,.,.. • ._ qvoW ,._.., witti <;Har co"'·•nt ,.f"'W .,..,.... •• ••"'~model ..._,.

dftA"9 in '"0'• "'"''II< •SMISnMflt

Cu~llJR...,;.w Cl"'"' M~ se~. quott&

Htlfniltt

2"' ........ _... , An• •SCM" ...,,. confifmllrion

"*'"'°'to ccwuct cu.~ ID n llblith tme ard dat4' tor Oflll~ •"""*'t 11 A.Gnot N"• fOfelocMd eoc.Jaim,please ttv.tw CJ..nt M~nolttf« lftlil'MtitallOn ••

toru sywhy If Cllfflt Ma~ Ms not tout'-<! dtm. M ar.ge fof a Oo and Char;e job to be afOca!ed to .A.0

Cont1e1 JlG IO acMse tame~ d.11• fof dual ••wstn'lttlt IO occur AsHUOr to an.no at ..... 1!lmfm...,_,10 9f"' c1n·klfl"lef

An..nd•<»a<'lodu~• •du.lllM.t••MNM'lt ..-itn JLG .. ne"tofto~ ai1e ... 1 t5m• p!'lllr't()thf tlfe*'« eooreetcustotnet

~t~ IW C:t.lflOtlW r.i•toNtkp ontitt

JI.~ ~-.CW10•~tf'ldwtf'l14*'1. !lttl rtQtJlfW'd COMuf'antf t~ ~l'Mf IM'X1 ·~

R.e:•lve •""' ,...,.'-' w:ope, q...ote-4 etMlwrltif "°"'JLG........, 10da)"'

Chant Man~ ta r•e AsleHO! to r..W ter.Mty

AntNS ace IO,..... <llltof'IW and A.G ~

Wa>- l\tOf.IOh P'ooettt~tt IOOfl'I w rooin v. tlitcoPt con~ a11 te~

tt tht cuslomerPf•len to reuw•• tuft seftlemtnt es q>posed to 1epelirJ. '""",....,to 1ttp 11 ot tM 1.rm Lon Clflm MtntA!mfnl Cl9s!ll'

.... ~ ... e.otnl'Hnc••

-.etwduk

"""' ... Jl.G to comm~• ~.-s and Pf0¥ld• <Otlflrma1ion to Cltenc M•>qigoei of 1ep.11 sc~ • nd

key<*ts ait IO net dales and concin11e to l"'Ot\llOt P'09'Ht t~ repM ",., -Wttw\ the job •s.uedto J LG updl!• IMfollcloNng de!Ails baud on Jt.G's si:l'leG*. EPn« .:t •ta'1 o.:e E«tmated cOf1"411~.I06 date

JLG to"'-'iM by Clams Hub nott c:onfmlall:nof cb1• re~,.. c:ommene.ed Updlllt lht 'actual stall date fletd" the l'b·


Major Loss Claim Management A~essing over -

25/05/2018

SUN.0792.0401.1006

Major Loss Claim Management & Assessing Process (repairs > Bilfl>

t1

"

"

"

11

"

FAQ's

fl.Cl•

Con•tlKtion ...... ,

Consr~ ...... ,

........

JLG 10 &iAlmM ~ fOnllq'lefy~ W~ 1t1it,..,.. ptOC•H

Clltnt MaNIQtf to COM»Ct cusbftf MO ptO'w'lde upir.ff H per ftsigtc. from JLG~ ~.,,.,..,.

Oitnl M~ to°"'"" Md ft'llMJ!ltCOl'ltl!U ,.._..,.,..,..

Cl9nC M~ to rnenag.e ongowig M.M»Ot l'tltftdlnc-e, llQc•i. a ~- ac.t,Mtyo to the Ane•MWll"l...,......,fle~con.trw~~·-.,,..~boe~OO'lit.. r~ ......... ~ _.,Jl..0 'tfMlr tcMclwle 10 «infwm 4lbt "*"" J.Wgtie c:Cltflplil-110n cki. (CM to «W•te ~ H.NUlftH1 'INlll"tt

Undww.U ••-.-.m of 1he c.omplnMI n--.p Ind ,.......~_..qi "-•• V"llS-s •NIU.doWM

ftt«r. to A.G rtpH "Pl«JIH &o~llOC.11, 14' .. ~ N111Ca.1 It KM19 Ol'M• ---141'1/N;/t OMM: .. ....,,,.,...,.'!f\ .LO~ n o~rclAllClnefOf;IOOn IO .U.'ld

Mind•:. ano,,.....Jl.0s~1&c"910Mt lop:td

~1 ........ .,....of .. CO"IO'e ... ...,.,.._inc.l 00tll04l0ftoffr..,...~ ... -....:1114 -Rftt IO JU) 'fPll" ~to C°'*'"frcOl.ltNIQot~dr .. tCt.1 eotcWn MMa .,.,...,.......requeM,

~t.llelncl,,,...JLOS~(l(~!f~

lJrl:NpW• M....,,..,....ot !Pie~ tit OU m;t- l'IC:li. ~of .. carpenty h °" R.....,..qw'*Ya"ldMI~

R_.toA.0 ~ IC ....... IOdtt•olCS.ttdl ...... ~!CM »r.tv80t'WMitat.....,.... -· Ar'Jlol'I09 OftMlt""'_.,,,.,.,""""' .l.0 S.MPt-'VW lf'lll o:~CIA_...,optlOl't IO d9'ld

AlltM * lt'tdn"lfftJLO ~ (&cViOOn"lll'ifopled

~.......mndlNc~\!M,.,._.

fttHtW~9"d~OI"'°""'

Ofit•~•n COl'flPlttt- ~to.,... crMcinllOrNQP"OPfd"1~•~to~ JLG 'W>th 1 ~Nndowf lrlWditlo ~. l'HftOtiel 9nd w.timt 9\*lt'Aff c.rotc-.

CM to iritnk aatomer. r-.wtWrtsi• n ~ 8'ld ~a~

l.JpHI» flll toblO ccdml 'tle•u.t c~ o.a' coic.c.acl.IS'llOfl*«'IClf~CIOMOl.4~

~I If JLG W9 uMelolt to «m.pltM lhe,..,....., 'ltnt•~fit-,.. "'°"""°'~J!PNtor'llilapec."'f JlGJNtyb.-~ llO~ IOll'lllfO'"~"'c.r\atn 1~ M .. im.WIC• J..Gwilcwctl

#M' jc:ib .-;n ~ fl6 ~YW'll 1he ~ 9tMI ..... ~IM Mlfot Lon ..__ 1o _,..._ M • •<KOrdary poc-• .--,...... 11> ... l.4rp Lop C...., !!!~ tftd ~ Ctt• 0ya1 Anturtm...,. ptgt to.,,..• tw0 ~ ~..,. v4h !ht c....,..f'ti)W~ JLG htw conrl'!Md II ma. ur....,.. t. a!!:...:led 1on.~ "'°.anr-• wt..1.,. me hM«i t..vtl Agr..-nu TNtlilkJwtlg~JPfto"99'~ tc:a .. llQMci.yt;J

""' coruct wtnft 2 ~ - ,,.. ,,.,. F,,..eotUct .. ....._._,..,..._.llOftlftllt• ... F•rtt aPCe..,.J.-t ~ 'W"Owt 24 ~ nourt-"'8t wt. PrOYldt ft&W ~ WCP'lln 20 d•)'I ~f'l ............... br..,_..,., Oe&Ml'ldlnlO"ICMWldc~·~~~c:.anbe~llnHonc:"*'""'nffd R...,C-_,.."""""'"......._. .. )"' eamp.<\b • COl'l'..adwl!w! 1 a., ~tf'lO-Jl..0 ... ••tw~invo-:: ..

wtM.t 11 lhe Clan ts M,...,Wllte4? ft~ .... ,,~10-dMtf)'~fforn~,,_....,.~-----A..0 ........_.,...•hoQll!tM,,...~IOIM.,...,.,.ct b'( .. AIMNCWw9M"-"'k ..... IDMOelr"t~

W'Nt If dw CUAbil'IWf 19qUft• •l'IPOfaty ~tOll? R.-'• 10 .... Mp f mwry f Emrptncy AuP"!'PWdm procut

HowotwinWl.M JLC ~IUMOl'lt? AG llM.IDMIC~....._ .. tcw~OQfnflleCledlOdlW!le

Whit• tht Nf'l.oOfl pWi wtdl L..w LMM? tl'IOl.ltnt..,.l'IO.....,.,._..._.. ,._.....,,~'°""...,_,,__."'On 1ltnF~ ~V\alrtm8ftkt>v9•1"1.enG ...... W tierequ.,.,toM ~-pitt~PU~~ftO~C~

Who do I CO~ f'90•dlng...,....-'"' COl'liCerm• .C J\.G? Jl.G~MllQl'Ml'«IC... ~IO"*llQt•l,.,.....u~tlt SU'lc:OtP~\.0$&~ "Thit,db9 -ht~Ofeonaac:tbCLtnt M~ ~dirlO ~ QIWU occ:onc«""'

APrt,Mt~ ...... ~ ..... ,.,_,.wn. ... ..... "'9""liM..,..,,..._...,..1"" tri.yd!M"-""'"ti"""°' ... "-' ~-~conuc:t.dt)'CliWll~~ W"f AG~"' .. 1#lllblt10t'ftC)Ol"IO

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Major Loss Claim Management Assessing overlillllill

Major Loss Claim Management & Assessing over'IP'l''il' 12022018 - 2 Friday, 25 May 2018 8:37 AM

Major Loss Claim Management Assessing overlimK

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SUN.0792.0401.1009

Major Loss Claim Management & Assessing Process (repairs > ~ Page I of 3

..... ....... ... - ..... -.. . DAVID. Ruuell

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II


Major Loss Claim Management & Assessing Process (repairs >B il

O.scrlption

ftu P"O"M ti to be r...-«100 whtn ~l"Q Map lone la oms with COfll.\INt ~,_ ..:rN!edOW't. When/Why to use



Procedure

to


no4ificltion c.11tl

Lodgtd• m•nd ldtnl1ty n Miiiot" 1ou R.ef..- lO tf'.I t )1t_NfP"' Qtm I OA'Mmtf!f · I « M l m Prttt•U



Estlllhh ~ ottht ct.m •ncl d!KUHff PfOCHI det.111l 1nCludlrV tQ(ff . ,.....,..,... .. • CoMt!n an t11ettMent fltqYe1t IS ~ o. t!'lt cl*n,. llnot •• •~ M.,or lot•

.SMHIMnt ftqUHI

• Alouilt ft f)H fob 00 JLG M.P lo» (refei to do & c~ aJoc:.Cio'I ptocttt) • Send AG M nwtk 1nrom.,1on Obtained a1poJ1illilie Including any ptdos, makt Wt _.. ...

apee&.I ift•1r1tuio.- AdoMt 40 Mt ..... fOl'willM ifteot"oUlcl toe~·~-

JLG may be UNbl• 10 rHpond lO .,,.;or ttp.alt• .,, CtfUh leQIOftJ. "' this P'-••• Nf9t to idlJltJ.tU.£1fit~1'1~J •lftd M!!!J:! C la!m• PeJ M g 11mrn1 y v!! ptpt •o _...,.,.. • ._ qvoW ,._.., witti <;Har co"'·•nt ,.f"'W .,..,.... •• ••"'~model ..._,.

dftA"9 in '"0'• "'"''II< •SMISnMflt

Cu~llJR...,;.w Cl"'"' M~ se~. quott&

Htlfniltt

2"' ........ _... , An• •SCM" ...,,. confifmllrion

"*'"'°'to ccwuct cu.~ ID n llblith tme ard dat4' tor Oflll~ •"""*'t 11 A.Gnot N"• fOfelocMd eoc.Jaim,please ttv.tw CJ..nt M~nolttf« lftlil'MtitallOn ••

toru sywhy If Cllfflt Ma~ Ms not tout'-<! dtm. M ar.ge fof a Oo and Char;e job to be afOca!ed to .A.0

Cont1e1 JlG IO acMse tame~ d.a1• fof dual ••wstn'lttlt IO occur AsHUOr to an.no at ..... 1!lmfm...,_,10 9f"' c1n·klfl"lef

An..nd•<»a<'lodu~• adu.ll!Kt••MNM'lt..-itn JLG .. ne"tofto~ ai1e ... 1 t5m• p!'lllr't()thf tlfe*'« eooreetcustotnet

~t~ IW Ct.lflOtlW r.i•toNtkp ontitt

JI.~ ~-.CW10 •~tf'ldwtf'l SC*'l llttl rtQtJlfW'd COMuf'antf t~ ~l'Mf IM'X1 ·~

R.e:•lve •""' ,...,.'-' w:ope, q...ote-4 etbfft.fltif "°"'JLG........, 10da)"'

Chant Man~ ta r•e AsleHO! to r..W ter.Mty

AntNS ace IO,..... <llltof'IW and A.G ~

Wa>- l\tOf.IOh P'ooettt~tt IOOfl'I w rooin v. tlitcoPt con~ a11 te~

tt tht cuslomerPf•len to reuw•• tuft seftlemtnt es q>posed to 1epelirJ. '""",....,to 1ttp 11 ot tM 1.rm Lon Clflm MtntA!mfnl Cl9s!ll'

.... ~ ... e.otnl'Hnc••

-.etwduk

"""' ... Jl.G to comm~• ~.-s and Pf0¥ld• <Otlflrma1ion to Cltenc M•>qigoei of 1ep.11 sc~ • nd

key<*ts ait IO net da!et and concin11e to l"'Ot\llOt P'09'Ht t~ repM ",., -Wttw\ the job •s.uedto J LG updl!• IMfollcloNng de!Aile baud on Jt.G's si:l'leG*. EPn« .:t •ta'1 o.:e E«tmated cOf1"411~.I06 date

JLG to"'-'iM by Clams Hub nott confmlall:nof 6'1• re~,.. commene.ed Updlllt lht 'actual lUll'l date fletd" the l'b·


Major Loss Claim Management A~essing over Dl!JK

25/05/2018

SUN.0792.0401.1010


t1

"

"

"

11

"

FAQ's

fl.Cl•

Con•tlKtion ...... ,

Consr~ ...... ,

........

JLG 10 &iAlmM ~ fOnllq'lefy~ W~ 1t1it,..,.. ptOC•H

Clltnt MaNIQtf to COM»Ct cusbftf MO ptO'w'lde upir.ff H per ftsigtc. from JLG~ ~.,,.,..,.

Oitnl M~ to°"'"" Md ft'llMJ!ltCOl'ltl!U ,.._..,.,..,..

Cl9nC M~ to rnenag.e ongowig M.M»Ot l'tltftdlnc-e, llQc•i. a ~- ac.t,Mtyo to the Ane•MWll"l...,......,fle~con.trw~~·-.,,..~boe~OO'lit.. r~ ......... ~ _.,Jl..0 'tfMlr tcMclwle 10 «infwm 4lbt "*"" J.Wgtie c:Cltflplil-110n cki. (CM to «W•te ~ H.NUlftH1 'INlll"tt

Undww.U ••-.-.m of 1he c.omplnMI n--.p Ind ,.......~_..qi "-•• V"llS-s •NIU.doWM

ftt«r. to A.G rtpH "Pl«JIH &o~llOC.11, 14' .. ~ N111Ca.1 It KM19 Ol'M• ---141'1/N;/t OMM: .. ....,,,.,...,.'!f\ .LO~ n o~rclAllClnefOf;IOOn IO .U.'ld

Mind•:. ano,,.....Jl.0s~1&c"910Mt lop:td

~1 ........ .,....of .. CO"IO'e ... ...,.,.._inc.l 00tll04l0ftoffr..,...~ ... -....:1114 -Rftt IO JU) 'fPll" ~to C°'*'"frcOl.ltNIQot~dr .. tCt.1 eotcWn MMa .,.,...,.......requeM,

~t.llelncl,,,...JLOS~(l(~!f~

lJrl:NpW• M....,,..,....ot !Pie~ tit OU m;t- l'IC:li. ~of .. carpenty h °" R.....,..qw'*Ya"ldMI~

R_.toA.0 ~ IC ....... IOdtt•olCS.ttdl ...... ~!CM »r.tv80t'WMitat.....,.... -· Ar'Jlol'I09 OftMlt""'_.,,,.,.,""""' .l.0 S.MPt-'VW lf'lll o:~CIA_...,optlOl't IO d9'ld

AlltM * lt'tdn"lfftJLO ~ (&cViOOn"lll'ifopled

~.......mndlNc~\!M,.,._.

fttHtW~9"d~OI"'°""'

Ofit•~•n COl'flPlttt- ~to.,... crMcinllOrNQP"OPfd"1~•~to~ JLG 'W>th 1 ~Nndowf lrlWditlo ~. l'HftOtiel 9nd w.timt 9\*lt'Aff c.rotc-.

CM to iritnk aatomer. r-.wtWrtsi• n ~ 8'ld ~a~

l.JpHI» flll toblO ccdml 'tle•u.t c~ o.a' coic.c.acl.IS'llOfl*«'IClf~CIOMOl.4~

~I If JLG W9 uMelolt to «m.pltM lhe,..,....., 'ltnt•~fit-,.. "'°"""°'~J!PNtor'llilapec."'f JlGJNtyb.-~ llO~ IOll'lllfO'"~"'c.r\atn 1~ M .. im.WIC• J..Gwilcwctl

#M' jc:ib .-;n ~ fl6 ~YW'll 1he ~ 9tMI ..... ~IM Mlfot Lon ..__ 1o _,..._ M • •<KOrdary poc-• .--,...... 11> ... l.4rp Lop C...., !!!~ tftd ~ Ctt• 0ya1 Anturtm...,. ptgt to.,,..• tw0 ~ ~..,. v4h !ht c....,..f'ti)W~ JLG htw conrl'!Md II ma. ur....,.. t. a!!:...:led 1on.~ "'°.anr-• wt..1.,. me hM«i t..vtl Agr..-nu TNtlilkJwtlg~JPfto"99'~ tc:a .. llQMci.yt;J

""' coruct wtnft 2 ~ - ,,.. ,,.,. F,,..eotUct .. ....._._,..,..._.llOftlftllt• ... F•rtt aPCe..,.J.-t ~ 'W"Owt 24 ~ nourt-"'8t wt. PrOYldt ft&W ~ WCP'lln 20 d•)'I ~f'l ............... br..,_..,., Oe&Ml'ldlnlO"ICMWldc~·~~~c:.anbe~llnHonc:"*'""'nffd R...,C-_,.."""""'"......._. .. )"' eamp.<\b • COl'l'..adwl!w! 1 a., ~tf'lO-Jl..0 ... ••tw~invo-:: ..

wtM.t 11 lhe Clan ts M,...,Wllte4? ft~ .... ,,~10-dMtf)'~fforn~,,_....,.~-----A..0 ........_.,...•hoQll!tM,,...~IOIM.,...,.,.ct b'( .. AIMNCWw9M"-"'k ..... IDMOelr"t~

W'Nt If dw CUAbil'IWf 19qUft• •l'IPOfaty ~tOll? R.-'• 10 .... Mp f mwry f Emrptncy AuP"!'PWdm procut

HowotwinWl.M JLC ~IUMOl'lt? AG llM.IDMIC~....._ .. tcw~OQfnflleCledlOdlW!le

Whit• tht Nf'l.oOfl pWi wtdl L..w LMM? tl'IOl.ltnt..,.l'IO.....,.,._..._.. ,._.....,,~'°""...,_,,__."'On 1ltnF~ ~V\alrtm8ftkt>v9•1"1.enG ...... W tierequ.,.,toM ~-pitt~PU~~ftO~C~

Who do I CO~ f'90•dlng...,....-'"' COl'liCerm• .C J\.G? Jl.G~MllQl'Ml'«IC... ~IO"*llQt•l,.,.....u~tlt SU'lc:OtP~\.0$&~ "Thit,db9 -ht~Ofeonaac:tbCLtnt M~ ~dirlO ~ QIWU occ:onc«""'

APrt,Mt~ ...... ~ ..... ,.,_,.wn. ... ..... "'9""liM..,..,,..._...,..1"" tri.yd!M"-""'"ti"""°' ... "-' ~-~conuc:t.dt)'CliWll~~ W"f AG~"' .. 1#lllblt10t'ftC)Ol"IO

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..... ....... ... - ..... -.. . DAVID. Ruuell

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Major Loss Claim Management & Assessing Process (repairs > !llilill

O.scrlption

ftu P"O"M ti to be r...-«l IO whtn ~l"Q Map lone la oms with COfll.\INt ~,_ ..:rN!edOW'I-When/Why to use



Procedure


no4ificltion c.11tl




Estlllhh ~ ottht ct.m encl d!KUHff PfOCHS det.111l 1nCludlrV tQfff 4 ,.....,..,... .. • CoMt!n an H•ettMent fltqYe1t IS ~ o. t!'lt cl*n,. llnot •• •~ M.,or lot•

_,MHl!Mnt rtQUnl

Aleen A.a1Hs/RfPCW1 job to .l.G 1-tlP' C..0.1 &o tnatM JlG kt~ 1itt With r.. .wtttot tocom~equ.,.l'IClyroig~\ols

S.nd JLG "' Mudl. in~on Obtai* ••~ incUdll'lg ariy ptwxo., tntJit w1-~· C!Cnotc~by JlG),ttie

~illl in11ruc;tions Ad'!ttt JlG f'fl • »HSOI' wlffbe ln«int:acl IO cgn"trm~nt111'M

JLC m•y .... •OMbl• I• rHpond to -Jar ropff-9 in ce,,,_ln r.9ilon•· '°' lN• p ..... r.f .. lo ~M Cltlm M•nas•m• n! "'"" ' et1d komt '-!ttm• pgat A11111rne91 ytuH: ptpt 10 1wn,. a two quo I• ~·• wnh our c:•Hnl,.pu ~Ml H • MCOIKIM'y mocMI Mof9 de~OlnFAQ'•

SutMM:Rw!.w Cllff'IC MM19tf

• M.MSM>t ao COMect CUIWl'ltf.,, ffim!ISh ltM: • rd d•~ tor Otl•I,. •stutnent II AG not •N11'1 •llocated toe.lasm, pltate t•Yi.w Clltl'IC M~ nocnfot ...,inlkaion as

IOttU.,why II CllMC Manag« f\H not touc:'led Clti'n,. MWIQ• !IX• 0o and Chaipe job to be d:>C~td to JLG

Conc_,1 AG'° .cMff ..,_ W'od U.1• ror du.l •.-..tmMt '° .ccur N~IOt 10 • t1oend • t Mnt tSm.m tariet 109rett CUS'°"'*.

An.M~ and u...ci..,.,.e • d...., __ IM'l'Mnl.,...JLO - a_._,.10 •m.,,.at._N t&on.ns P"Of to f\e ,.,_,.,IO 9rffl C\.11*'-M~ tl'l•~..a~~ip-t•

Jl.0 S~IJOt to tt.ndw«h ~ts I r.qylfed Contubnb ID undet'Jtand tWd ttep

sc~q"°*" f. it.c-.. '"°'dr-'-.e~. ~. -.l'd-t.m• ta "-JLG.........,, 20~ .stimat• lttue ) Oo and Cl'llrot fib to .1.0 Otee .00.,. tcope 4JGC•. and esomate Ns been

t«:eNH lfthtclaimis~l~tiont ~JlG lhty~nocifit.dbvCMnl Mlin,aoer once tM c-.m Is rtrease

Client Miftll>H tor.is~ AsSHSOt tote~ acDWty.

II thot CU•ltonMlt ,...,.,..to tt«W•. eesh HnlafMtll .. cppoiMd to Npaln. phtau r.tlt ICI u•p H Of ... "L•O! \.OH C&alftl MIMO!!!!fnl l!!<t<w'

JLG toe~• r..,.n and~ conlfl'Mt!OnlO CMnt Ma,.99rol ~It~ and U )' cta:H CM II> fr• Ck d -'.Cl • !'Id c.ontinuc to r !Omto progrn • th"ClugfWIA rir~11 H pet -


Major Loss Claim Management A~essing over m

25/05/2018

SUN .0792.0401.1014

Major Loss Claim Management & Assessing Process (repairs >Bil

......... provtoed

10 ConfJnN.tloft ........ ·-11 ._ .. .......

U: Construc.tlon

15

,.

11

FAQ'S

lA<tf

...... 1

Con•u-...aion ...... ,

Con•tr~ .......

Cben<M..._

Cl'9n!M~

.........

WNt ii JLG at• unlll* to com,.... tht r..,.....->

Wl!fW\ t"'- Job llw.d IO Jl.G upd8te tht- toioww'l9 ~ baNd on JlG t. te:hedu'lt &~u.ndr.e E.,.,_ed compfitbon dlitt:

JlG IO~ b¥ CIMM HUb .... c~ of NW,..,.. comnenc.O UpcSu ....... mttdilte' hfdlnN)ob.

Jl01D.utwnd:onooing ~14)dt-t" ~ lhe ,._ proceH

Clitol'IC~ COeoruc-1C~at!d~~MpitthMglhe ffomJlG~ ~°',.,.

Gaienc Mln.19tf IO ovetHe #.cl maftliOll; eoncttD ~

Chnt Man~ IO n'WINOf Of9*'l9 n.Mssor .tn.nd~•. llloc.et. • r~ton llCtNtty ID tM Al.MM« 11"1 tint '#W'I N ~ConNNCIOl'I pl\Hd, dl¢"9 c.an bl~ on tM ,.,._. ......... Re .... to .JLO ,..PA" .chHYl9 to confirm 0.. fnNM t.&1191 compMuon dlt• (CM to KtN&tltOft.Wa "~~·•)

Men~ onue. u~M wtth JLG•~"'°' end oft«~ option •o en.nd

Ar.end MUi aftCf """1 Jt.0 SuP9fV...ot C& c:u•tocMr Ir opie.d)

U"°"111 ....... •"*'-l °' thi9 C<Om9lteM rr.... •\.tiJlt lftc•. COl'9piMon of,,.,_.._ vus ... _. .. ........

--·~IOJlO~·~•IOC.(llrlillrmloct."Slatllg9~~1CMIOK""'*O'W• ....... tl'Nl'C ,..,....)

AITJl"IQ9_....~.uM""'91'1t~Jl.0~~-oflerci..'#'l'llf'oPtlor'llOaftetld

AMnd .. andrnHIJl..GS~(lc~ffOPCM1

~••llftM!it"'WOfd'lec~**""'~·rtd.comploMllottel...,_. ~ ... *""~ -...

fl•'«10AG ........ ~aoc~ltOl.ll~~dl~1CMIOKWMlt~ attiff.vrienl AlqUHtl

An-W99onto&t ,,,..,,~wimJLG~endol'tfc~ ~» •n~

~t.o»#'ICl~JLG~l&~ofopt«ll

U"'°"'11M aun~ot h ~Dtd At rN. -O- itd. ec>mp:4'!!0ft OC --4 ta•J**Y t4 oflf

~~wldlft~

R.-10 AG l'9PP K'Mdl.lie to o.r. cl o.1-ct\ Wlllk lhrowgll tCM ID ectV11!• Ot'ltit. .. ....,.,..... -· ~~·~~JLO~endol"~OA--CIPtlOl'llO~

Arrtiflda_a-.s,,,...JLO ~ 1a c~lfootfdl

~ ~ol lw Compllttifd "'Pl"

R...,. .. QoJ»;~ard~olhcltrlll

Upda:. fM jOb '° contwm ·ec1.,. complitton d*

c.orc.ccc~at'ldf~CIOMCKll~

It\~~ ,._fnOl'lll'lit OI ~ upn.DiONii ~ . .Jl.Gfnl')' be UNltN 10 r"90"d to rftllOI' f'9PM'l IPI <.,,.....reg OM .... .,._ m'K~e JU).,...~-h JOf;t wllWt '4fV1, vi t.eetYll'lg 1'19 •*tl!On 9"11 d COl"4«t h ..... lo.. liNlft 10 act.. M M • MCOnd.,y ptOCff;t ........ ,....,. to t. l«pt Lqu QHp M.,.....,..,a, P!osm lf'd ttqmt C!unt Oytl A»tpnwll ~""9 MOt ID Manci- •two qlldil: P'OCftl _..IN: cUl"IM ,..,.,, F*"tl JLG ....... c.°""""9cl .. mM• ...... •w«be~tDtt•~"f~

W'htit.,. u... ~"'" .. .a.....-..ntt Tllie~Sl.A•.,.IObtM~ 1ule"61!rda1"1

Fnt coruct ... l!twl 2 hO\n • ,,_,. ... -. F~c.on&ilC-t•.....,.aunsor~wror~,.......~ Fnt l>'t'• ~ """'Ootneywftt'llPI 24 ~ hl:l&n-,.... ...,_ ~iM:l.-IKop1~20dllfti Prcwde inltlll nt>ftW!lt b)' 20 cLl)'I ~#lll~CM..O~~ ~9"Jr~·t:M1MltcotitNMCIOttCUlllCln'l9f ..... Atp1f ~trMl'rt .ei.n $ M ~Hda)'t ~-COl"ltect.......,..14¥;

~-JLGd~.ue~~

Whit If ltM WO '9 u..nn•W9d? ~t\tCta:-Me~attk>btC'• .. 11'/~frotl'l~~-l'lrO~IDaCC ... IO.l.0 AaocahOn-""a~lirvelKQPt10bt~ t17'hNHHOtdbewet;...,.toHtk"'9d•M

Whet if en. custonwr r.qvn• ~ .c;cOfNftOdeibOn? fitt"ittlON 8gc!i!'!QTtmf19!"WY&EmtrptncyNgm!!pdttr proc:.u

.. owoltifn WlltJlO I~ knc«p? JLG .... M.bTl<t l"'ICll'lw.i l"¥0KH kit wot\.t compitllcf ID dt"•

wtM1 • tr..~" plan With &.And ...... ? \M'ld lMM Wiii Ml~~ N'* .... Lou COl\kllMr l9Po'lf1i !tom 1211'1 Fe~ CW....,. ll'lllt t9fftM'\ .c.:t>W Wlt"l l9nid LMM wll bti •l!qlllr.cf ID be ~ •IM'WWPMprouu~ no~c."*'On

¥/ho do I conac.t ~ding ~ •nd conceofn• .. JlO? .llGl'Wl .. ~CaN~,.'°1"1\111\191:al~u.c..~b5'n:.orpMlfOl'lOt•~ TMr•bt,,..fntpoitllolcoructfof~ M"""-oett~_,,.~OtCOl'C....,,.


Major Loss Claim Management Assessing over E

Page 2 of 3

25/05/2018


A Pfcftc1 ~~be llppOlnCed to ell rep.Mt to 1\11.,.. ~t oltepaitpt0gr9" Ol'IS441 they Wiil be tn. ma:ot1 n.MSIOI' COtl*1 ~ c•n be co.'Ytk!Atdby Ch.enc mMI~ .....,._.. N JlO l'Nna04" .. unolbt. tot~

EscaJaUon Process

Navigation

~ySpec.1a4)'CIWM

l.4$1 Mod11led

20I02/2018 12 24

SUN .0792.0401.1015

Page 3 of3


Major Loss Claim Management Assessing over liEll'lilili>age 28


Major Loss Claim Management Assessing over liltlillll

SUN .0792.0401.1016

SUN.0792.0401.1017

Major Loss Claim Management & Assessing Process (repairs >Ill> Page I of 3

..... ....... ... - ..... -.. . DAVID. Ruuell

SUNCo:lP

II


Major Loss Claim Management & Assessing Process (repairs > mllilll

O.scrlption

ftu P"O"M ti to be r...-«l IO whtn ~l"Q Map lone la oms with COfll.\INt ~,_ ..:rN!edowr-

When/Why to use



Procedure


no4ificltionc.11tl


• All«•• m11lt wit. job eo Jl.G I ritqUnd • JlG to.......,.MJ.r~•nd~CM>


Estlllhh ~ ottht ct.m encl d!KUHff PfOCHS det.111l 1nCludlrV tQfff 4 ,.....,..,... .. • CoMt!n an H•ettMent fltqYe1t IS ~ o. t!'lt cl*n,. llnot •• •~ M.,or lot•

_,MHl!Mnt rtQUnl

Aleen A.a1Hs/RfPCW1 job to .l.G 1-tlP' C..0.1 &o tnatM JlG kt~ 1itt With r.. .wtttot tocom~equ.,.l'IClyroig~\ols

S.nd JLG "' Mudl. in~on Obtai* ••~ incUdll'lg ariy ptwxo., tntJit w1-~· C!Cnotc~by JlG),ttie

~illl in11ruc;tions Ad'!ttt JlG f'fl •»HSOI' wlffbe ln«int:acl IO cgn"trm~nt111'M

JLC m•y .... •OMbl• I• rHpond to -Jar ropff-9 in ce,,,_ln r.9ilon•· '°' lN• p ..... r.f .. lo ~M Cltlm M•nas•m• n! "'"" ' et1d komt '-!ttm• pgat A11111rne91 ytuH: ptpt co 1wn,. a two quo I• ~·• wnh our c:•Hnl,.pu ~Ml H • MCOIKIM'y mocMI Mof9 de~OlnFAQ'•

SutMM:Rw!.w Cllff'IC MM19tf

• M.MSM>t ao COMect CUIWl'ltf.,, ffim!ISh ltM: •rd d•~ tor Otl•I,. •stutnent II AG not •N11'1 allocated k>e.lasm, pltate t•Yi.w Clltl'lt M~ nocnfQt en ....... as

tor._u.,vmy II Cl*U Manag« f\H not touc:'led Clti'n,. MWIG• !IX. I SMttf'Ml'd)IDb IO bt alocated '° Jt.O

Conc_,1 AG 110 .cMff ..,_ W'od U.1• ror du.l •.-..tmMt llO .ccur N~IOt 10 •t1oend • t Mnt tSm.m tariet 109rett CUS'°"'*.

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Jl.0 S~IJOt to at.ndw«h ~ts I r.qylfed Contubnb ID undet'Jtand tWd ttep

sc~q"°*" f. it.c-.. '"°'dr-'-.e~. ~. -.l'd-t.m•~ "-JLG.........,, 20~ .stimat• lt.tue a Oo and Cl'llrot fib to .1.0 Otee *.,. tcope 4JGC•. and esomate Ns been

t«:eNH lfthtclaimis~l~tiont ~JlG lhty~nocifit.dbvCMnl Man,aoer once 1M c-.m Is muse

Client Miftll>H tor.is~ As""50t tote~ acDWty.

II thot CU•llonMlt ,...,.,..to tt«W•. eesh HfWifMtll .. cppoiMd to Np•ln. pht•U r.tet ICI u•p H Of ... "L•O! \.OH C&alftl MIMO!!!!fnl l!!<t<w'

JLG toe~• r..,.n and~ conlfl'Mt!OnlO CMnt Ma,.99rol ~It~ and U)' cta:H CM II> fr•Ck d-'.Cl • !'Id c.ontinuc to r !Omto progrn• th"ClugfWIA rir~11 H ?Sf -


Major Loss Claim Management A~essing overml!il

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Clitol'IC~ COeoruc-1C~at!d~~MpitthMglhe ffomJlG~ ~°',.,.

Gaienc Mln.19tf IO ovetHe #.cl maftliOll; eoncttD ~

Chnt Man~ IO n'WINOf Of9*'l9 n.Mssor .tn.nd~•. llloc.et. • r~ton llCtNtty ID tM Al.MM« 11"1 tint '#W'I N ~ConNNCIOl'I pl\Hd, dl¢"9 c.an bl~ on tM ,.,._. ......... Re .... to .JLO ,..PA" .chHYl9 to confirm 0.. fnNM t.&1191 compMuon dlt• (CM to KtN&tltOft.Wa "~~·•)

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Whet if en. custonwr r.qvn• ~ .c;cOfNftOdeibOn? fitt"ittlON 8gc!i!'!QTtmf19!"WY&EmtrptncyNgm!!pdttr proc:.u

.. owoltifn WlltJlO I~ knc«p? JLG .... M.bTl<t l"'ICll'lw.i l"¥0KH kit wot\.t compitllcf ID dt"•

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¥/ho do I conac.t ~ding ~ •nd conceofn• .. JlO? .llGl'Wl .. ~CaN~,.'°1"1\111\191:al~u.c..~b5'n:.orpMlfOl'lOt•~ TMr•bt,,..fntpoitllolcoructfof~ M"""-oett~_,,.~OtCOl'C....,,.


Major Loss Claim Management Assessing over lilillli

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25/05/2018

Major Loss Claim Management & Assessing Process (repairs~)

A Pfcftc1 ~~be llppOlnCed to ell rep.Mt to 1\11.,.. ~t oltepaitpt0gr9" Ol'IS441 they Wiil be tn. ma:ot1 n.MSIOI' COtl*1 ~ c•n be co.'Ytk!Atdby Ch.enc mMI~ .....,._.. N JlO l'Nna04" .. unolbt. tot~

EscaJaUon Process

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22.IOSl20tl 22 31

SUN .0792.0401.1019

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Major Loss Claim Management Assessing over llililill

major loss claim management assessing over- 05022018

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