Are You Ready to Become A Leader?

Facilitator information

haled Bekhet-DBA, M.Phil., MBA-Instructor & Trainer at the American University in Cairo (AUC) & Misr International University (MIU). -Management Consultant for local and foreign organizations

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Copyright ©2011 Pearson Education

IX

Who is the leader?

•A leader is the one who can motivate and influence others in a positive and constructive way. The one who can lead a group of people effectively and efficiently to achieve objectives.

As for the best leaders,People do not notice

Their existence

The next best, the people honorAnd praise

The next, the people fearAnd the next, the people hate

When the best leader’s work is doneThe people say, “we did it ourselves”

LAO-TSU

The six most important words:

"I admit I made a

mistake"

The five most important words:

"You did a good job"

The four most important words:

"What is your opinion"

The three most important words:

"If you please."

The two most important words:

"Thank you"

Prepared by. Virna Medina

The one most important word:

"We"

Prepared by. Virna Medina

The least most important word:

"I"

What is in a Good Leader?

Prepared by. Virna Medina

OF LEADERSHIP

VISIONVISION

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VisionA vision is a picture of future success.

A vision is a very short sentence that reflects your big dream. That comes when we think far

enough ahead to realize there will be important challenges that we can prepare for now.

Answers the question of:– what do we want to become (our Big Dream)?

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Vision

Criteria for a Meaningful Vision

A vision engages the heart and the spirit. ... leads toward a worthwhile goal. ... gives meaning to an effort. ... is simple. ... is attainable. ... Short and brief.

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Mission

A mission is a bit detailed statement that reflects one’s core values toward achieving a certain objective.

A mission communicates one’s long-term objectivesAnswers the question of:

– what are we doing now and how are going to achieve our objectives (our practical steps)?

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Criteria of a good Mission Statement

A Mission Statement … Serves as a communication tool for any one. Aligns you with a purpose; it fosters commitment

and unity. Defines directions for change and growth Acts as an evaluation tool to help measure personal

activities and programs.

The Young Man & the Star The Young Man & the Star Fish StoryFish Story

• A wise man was taking a sunrise walk along the beach. In the distance he caught sight of a young man who seemed to be dancing along the waves. As he got closer, the wise man saw the young man was picking starfish from the sand and tossing them back into the ocean.

• “What are you doing?” the wise man asked. • “The sun is coming up and the tide is going out. If I don’t throw

them in, they will all die,” replied the young man. • “But young man, there are miles and miles of beach with starfish all

along it. You can’t possibly make a difference,” argued the wise man.

• The young man bent down, picked up another starfish, and threw it lovingly back into the ocean, past the breaking waves.

• “It made a difference for that one,” he replied. • 1. What is the vision for the young man in this story?• 2. What is the mission for the young man in this story?

Answer Could be•Vision: A world in which no starfish dies on the beach.

•Mission: To reduce the number of starfish dying on the beach by throwing them back into the water.

VISION & MISSION LEVEL OF PEOPLE

Some people never see itWANDERERS

Some people see it but never pursue it on their ownFOLLOWERS

Some people see it and pursue itACHIEVERS

Some people see it, pursue it, and help others seeLEADERS

Until you have a clear target of what you and

your team want to achieve, you can’t

build the momentum you need to build a

winning team

GOAL SETTINGGOAL SETTING

SSMMAARRTT

Specific

Measurable

Attainable

Reality based

Time Framed

OPTIMIZINGOPTIMIZING

“The only way that I can keep leading is to keep growing. The day I stop growing, somebody

else takes the leadership baton. That’s the way it always is.”

JOHN MAXWELL 1947

The Fundamental Law of

• Define your goals• Endure the hardships• Action – Do it Now• Build Habits by Repetition

B Blue PrintA ActionL LearningE ExerciseR RelaxingT Thinking

Prepared by. Virna Medina

Prepared by. Virna Medina

FORMAL• Skill & Abilities

• Appearance• Formal Title or Rank

• Personality

THE HIDDEN DEPTHS

THE VISIBLE SURFACE

INFORMAL(covert n private)

• Personal character• Individual Vision, needs, passions, feelings

• Feelings of Trust & Confidence• Individual Values

• Inner Peace• Adversity Quotient & Spiritual Intelligence

“There will be no friendship without

TRUST and there is no trust without

INTEGRITY”

SAMUEL JOHNSON 1709-1784

• Keep promises• Consistency• Commitment & Responsibility• Words = Action• Honesty & Openness• Value Time• Keep principles & values

But, this what happens when But, this what happens when everybody wants to be the everybody wants to be the leader!!!!!!!!!leader!!!!!!!!!

COMMUNICATIONCOMMUNICATION

Now……. Let’s work individually

Close your eyes

“The excellent organizations are a vast network of informal

& open communications”

Tom Peters & Robert Waterman

In Search of Excellence

COMMUNICATION PROCESSCOMMUNICATION PROCESS

SENDER RECEIVER

1. Intent 2. Message

4. Understanding

3. Decode

5. Feedback

THE LAW OF COMMUNICATION

Respect

Empathy

Audible

Clarity

Humble

“Seek first to understand then be understood to build

the skills of empathetic listening that inspires openness and trust”

STEVEN COVEY

The Power of Effective Communication

Team Building

“No matter how intelligent & talented

you are. You can not do it by yourself alone”

Harvey MacKay1932

“The man who lives for himself is a failure; The man who lives for others

has achieved true success”

NORMAN VINCENT PEALE1898-1933

“The best technique in developing others is by nurturing people around

you. Nurturing has the ability to transform people’s lives”

JOHN MAXWELL

Good Teams & Bad Teams

Copyright ©2011 Pearson Education

BELIEVE IN THEM

ENCOURAGE THEM

SHARE WITH THEM

TRUST THEM

• Grow trust• Give vision & hope• Value achievements• Trust other’s potential• Encourage them• Show consistency• Show openness• Give our time• Train & develop their potential

Conflict Management

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What is conflict?

• A state of incompatibility of ideas between two or more parties or individuals

What is conflict Management?

Conflict management is the practice of identifying and handling conflict in a sensible,

fair and efficient manner

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Types of conflict

• Inter-personal and intra-personal

• Inter-group and intra-group

• Good Conflict Vs. Bad Conflict

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General causes of conflicts• Poorly defined goals• Divergent personal values• Lack of cooperation/trust• Competition of scarce resources• Unclear roles/lack of job description• Lack of good leadership

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Effects of conflict in any organizations

•Stress•Absenteeism•De-motivation•Non-productivity

Example of Conflict

Conflict Table

Win-Win Lose-Win

Win-Lose Lose-Lose

I win I lose

You win

You lose

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Styles to deal with conflicts•Competition (win-lose situation)•Avoidance (lose-lose situation)•Compromise (lose-win situation)•Collaboration (win-win situation)

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Steps to resolve conflicts• Assure privacy

• Empathize than sympathize• Listen actively• Maintain equity• Focus on issue, not on personality• Avoid blame• Identify key theme• Re-state key theme frequently• Encourage feedback• Identify alternate solutions• Give your positive feedback

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Conclusion

Conflict is unavoidable

•Complexity of people’s relationships•Interaction among people•Dependence of everyone on one another, as we supposed to be CRLP team not CRLP group.

Last Activity•Be Creative?

Lateral Thinking Questions. Let us know how creative you are….

Question One

1- What common word has 4 vowels, one after the other?

Question Two

•2-What has roads but no cars, rivers & oceans but no water and hills but no trees?

Question Three

•3-In Pennsylvania, you cannot take a picture of a man with a wooden leg. Why not?

Question Four

•2-What does this represent:

mce,mce,mce?