Making a complaint about PPI

If you have had a loan, credit card, overdraft or mortgage you may have paid for PPI. PPI means Payment Protection Insurance.

If you are not happy about being sold PPI you can make a complaint.

You have to do this by

29th August 2019.

I’m not happy

about PPI

Bank Loan£----- PPI£-----

2

Financial Conduct Authority

The Financial Conduct Authority make sure that banks follow the rules. They make sure that banks treat customers in the right way.

Financial Conduct Authority You can find out all about PPI from

the Financial Conduct Authority’s website. Go to: www.fca.org.uk/ppi

or chat to them on:0800 101 8800

Financial Conduct Authority

You can also find out more about PPI or making a PPI complaint on our website:www.co-operativebank.co.uk/loans/payment-protection

3

If you think you have bought PPI with The Co-operative Bank, smile or Britannia you can complain to us.

I’m not happy

about PPI

If you complain to us directly and you get money back you will not have to pay for this.

If you use a claims management company you will have to pay them some of the money.

ClaimsCompany

You can write to us about your complaint: The Co-operative BankPPI Operations1 Balloon StreetManchesterM60 4EP

4

We also have an online PPI form.You can use our form to:

• Check if you have had PPI.

• Make a new PPI complaint.

• Make a complaint about PPI commission or Plevin. PPI commission or Plevin means money that the Bank may have got from selling you PPI.

To find the form go to:https://complaint.ppi.co-operativebank.co.uk/ppi

I’m not happy

about Plevin

I’m not happy

about PPI

Have I had

PPI?

PPI£----- for Bank£-----

5

It is your right to make a complaint. We will still treat you in the same way.

We will look at your complaint carefully and fairly.

Or, you can ask us about your PPI or complaint. Please call:

for Loan or Overdraft PPI 0800 389 51158am - 8pm, 7 days a week

for Credit Card PPI0800 298 33238am - 8pm, 7 days a week

for Mortgage PPI0800 028 82888am - 8pm, Monday-Friday9am - 1pm on Saturdays

Have I had PPI?

6

Financial OmbudsmanService

you can tell the Financial Ombudsman Service. Go to:www.financial-ombudsman.org.uk

If you are unhappy with what we say,

or if you have not heard from us within 8 weeks,x 8

Financial OmbudsmanService

or call them on:0800 023 4567

7

Citizens Advice

Financial ServicesCompensationScheme

www.citizensadvice.org.uk/consumer/insurance/insurance/payment-protection-insurance

You can get more useful information and help from:www.fscs.org.uk/can-we-help

www.moneyadviceservice.org.uk/en/articles/reclaiming-payment-protection-insurance

If you need this information in a different format such as large print, audio or Braille, please call: 0800 389 5115

The Money AdviceService