making a legacy… documenting quality improvement

Making a Legacy…Documenting Quality Improvement

IDOL METRICS Q2 2012INDIANA DEPARTMENT OF LABOR

DIVISION OF QUALITY, METRICS AND STATISTICS

Three Tiers of Measures• “KPI’s” or Key Performance Indicators are

reported on the Governor’s Dashboard from every agency in the government.

KPI’s

• Program Funding Measures are reported every quarter to the Office of Government Efficiency and Financial Planning to show performance by funding source, whether by federal grants or by state appropriations.

Program Funding

Measures•Other statistics in this report are management statistics for use in managing departmental processes. Some of them look directly at the outputs of work done here at IDOL (like number of inspections), some measure outcomes, and others are items of interest, not entirely under the purview of IDOL, but are effected by our actions and of interest to our staff, like amount of monies collected.

Management Statistics

2

KEY PERFORMANCE INDICATORS AND PROGRAM FUNDING MEASURES

The following ten slides are the metrics we report to the Governor and the Office of Management and Budget.

These numbers tell the overall story of the Department of Labor (Key Performance Indicators) And

They also demonstrate how our Department is managing the different fund sources for our work (Program Funding Measures).

3

KPI #1:Non Fatal Occupational Injury and Illness Rate for Indiana

This measures the injury and illness rate per 100 employees in the state of Indiana, as released annually by the federal Bureau of Labor Statistics.The lower the number, the safer Hoosier Workplaces have become.The goal for 2010 was a rate of 4.0.The 2010 rate was released on October 20, 2011. The overall rate was 4.3 per 100 FTE’s.

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

TCIR

9.5 9 8.2 8 7.6 7.4 6.8 6.2 6.2 5.8 5.5 5.2 4.9 4.3 4.3

0.5

1.5

2.5

3.5

4.5

5.5

6.5

7.5

8.5

9.5

4.3

TCIR

Inju

ries a

nd Il

lnes

ses p

er 1

00 w

orke

rs

4

KPI #2:Percentage of Meritorious Wage Claims and Common Construction Wage Audits which Result in Monetary Recovery

67.6%

89.4%92.4%

69.3%

84.4%

76.7%

86.2%

79.6%

85.2%82.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q1

10

Q2

10

Q3

10

Q4

10

Q1

11

Q2

11

Q3

11

Q4

11

Q1

12

Q2

12

Percent of Meritorious Wages Recovered Yearly Average Target

This metric looks at whether those people who have legitimate claims ever got any of their money as a result of enlisting the help of IDOL’s Wage and Hour Division. It tracks the effectiveness of DOL’s efforts at compliance.

5

KPI #3:Number of Indiana Occupational Health and Safety (IOSHA) Inspections

394

307

0

100

200

300

400

500

600

700

800

Q1 '07

Q2 '07

Q3 '07

Q4 '07

Q1 '08

Q2 '08

Q3 '08

Q4 '08

Q1 '09

Q2 '09

Q3 '09

Q4 '09

Q1 '10

Q2 '10

Q3 '10

Q4 '10

Q1 '11

Q2 '11

Q3 '11

Q4 '11

Q1 '12

Q2 '12

Quarterly Stat (to GEFP) Yearly Average by Quarter

Target per Quarter

We measure how productive our safety and health inspectors and supervisors are in part by how many Hoosier businesses they are able to inspect each quarter.

Inspections are counted as “done” when the compliance officer completes his or her on-site inspection and closing conference at the Hoosier employer being inspected.

The target of 166 each month translates in to an annual total of 2,000 inspections. This also reflects the targets set forth in the federal grant.

Q1-2012 figures revised upward from 335 to 394.

6

Program Funding MetricsKPI’s can double as Program Funding Metrics.

Fund Center Name Program Objective Program IndicatorIOSHA Reduce occupational injuries and

illnesses Non-Fatal occupational injury and Illness rate – Outcome oriented

IOSHA Improve safety through efficient customer service and compliance review

Average lapsed time for inspections with citations – Outcome oriented

Operations, Wage & Hour and Bureau of Child Labor

Enforce employee’s right to lawful wages

Percent of meritorious wage claims and CCW audits resulting in recovery of wages owed – Outcome oriented

Operations, Wage & Hour and Bureau of Child Labor

Enforce Indiana child labor laws through regulation

Number of child labor inspections – Output oriented

Employment of Youth- Bureau of Child Labor

Enforce Indiana child labor laws through education

Number of child labor law training classes conducted – Output oriented

INSafe Improve safety and health through outreach, education and training

Number of safety and health consultations – Output oriented

Bureau of Mines Enhance underground mine safety Number of mine inspections – Output oriented

Research and Statistics (Quality Metrics and Statistics)

Produce reliable and clean data to measure IOSHA and INSafe safety and health outcomes

Bureau of Labor Statistics survey return rate – Outcome oriented

OSHA Survey (Quality Metrics and Statistics)

Produce reliable and clean data to measure IOSHA and INSafe safety and health outcomes

OSHA Data Initiative return rate – Outcome oriented

7

Lapsed Time for Inspections with Citations

The time it takes to perform an inspection is the “Lapsed Time”.This metric measures the days it takes, on average, for all IOSHA inspections from which Citations are issued.We count the time from the “Opening Conference” through the “Citation Issued” date.Beginning Q2 2011, we began measuring only those inspections with citations. This results in an increase of average lapsed time.

The method of calculating this was changed in Q2-2011. We now track only inspections from which a citations was issued.

GEFP

Oct-09

Nov-09Dec-09Jan-10Feb-10M

ar-10Apr-10M

ay-10Jun-10Jul-10Aug-10Sep-10O

ct-10Nov-10Dec-10Jan-11Feb-11M

ar-11Apr-11M

ay-11Jun-11Jul-11Aug-11Sep-11O

ct-11Nov-11Dec-11Jan-12Feb-12M

ar-12Apr-12M

ay-12Jun-12

-

10.00

20.00

30.00

40.00

50.00

60.00

70.00

80.00

62

8

Child Labor inspections completed

The Bureau of Child Labor exists to ensure that Hoosier minors are working in safe occupations and that their work hours and practices do not interfere with their education.

The laws enforced by the Bureau are related solely to employees under 18 years of age.

This metric counts the number of Child Labor Inspections done monthly and then sums them for the quarter.

GEFP

Q1 '06

Q2 '06

Q3 '06

Q4 '06

Q1 '07

Q2 '07

Q3 '07

Q4 '07

Q1 '08

Q2 '08

Q3 '08

Q4 '08

Q1 '09

Q2 '09

Q3 '09

Q4 '09

Q1 '10

Q2 '10

Q3 '10

Q4 '10

Q1 '11

Q2 '11

Q3 '11

Q4 '11

Q1'12

Q2'12

0

100

200

300

400

500

600

299

Child Labor Inspections AverageTarget

9

Child Labor Free Trainings

The Bureau of Child Labor offers free training to employers, educators, parents and teens that provides an overview of Indiana’s Child Labor laws. These trainings are offered both live and via teleconference. Enrolling and attending these trainings is entirely voluntary.Four teleconference trainings are scheduled per month.Information about upcoming trainings accompanies each piece of outgoing mail, fax or e-mail that is generated by the Bureau of Child Labor. Inspectors also provide training schedules to employers at the time of inspection.

GEFP

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

0

2

4

6

8

10

12

14

16

18

8

Child Labor Training Annual AverageTarget

10

QuarterlyNumber of INSafe Consultations

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

50

100

150

200

250

160

INSafe Consulations Annual Quarterly AverageTarget

This metric measures the effectiveness of money spent in INSafe by counting how many on site consultations and interventions are conducted in a quarter.A consultation is a formal safety education experience, tailored to the company who has requested it.

GEFP

11

Number of Coal Mine Inspections

This metric measures the effectiveness of money spent in the Bureau of Mines by counting how many inspections of underground coal mines (surface and underground portions) are conducted in a quarter.

Note: The 2010 target for mine inspections was reduced to ten with the elimination of a mine inspector position.

With a new dedicated mine inspector, the frequency of inspection has recently increased.

GEFP

Q1 06

Q2 06

Q3 06

Q4 06

Q1 07

Q2 07

Q3 07

Q4 07

Q1 08

Q2 08

Q3 08

Q4 08

Q1 09

Q2 09

Q3 09

Q4 09

Q1 10

Q2 10

Q3 10

Q4 10

Q1 11

Q2 11

Q3 11

Q4 11

Q1 12

Q2 12

0

10

20

30

40

50

60

46

12

Response Rate for the Survey of Occupational Injuries and Illnesses

This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey.

This survey counts how many workers get hurt on-the-job every year.

It is conducted from mid-January to mid-July each year.

We report the number to the GEFP on a yearly basis, when the survey is finished.

In 2012, the percentage of responses was 92.68% at the end of the second quarter.

At IDOL, the response rate is tracked in process every two weeks, as it is recorded here.

GEFP

Jan

31, 2

012

Feb

06, 2

012

Feb

12, 2

012

Feb

18, 2

012

Feb

24, 2

012

Mar

01,

201

2M

ar 0

7, 2

012

Mar

13,

201

2M

ar 1

9, 2

012

Mar

25,

201

2M

ar 3

1, 2

012

Apr

06, 2

012

Apr

12, 2

012

Apr

18, 2

012

Apr

24, 2

012

Apr

30, 2

012

May

06,

201

2M

ay 1

2, 2

012

May

18,

201

2M

ay 2

4, 2

012

May

30,

201

2Ju

n 05

, 201

2Ju

n 11

, 201

2Ju

n 17

, 201

2Ju

n 23

, 201

20%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

54%

72%

79%

87%

92.68%92%

Response Rate (SOII) Target13

Response Rate and Clean Rate for Indiana and Ohio:OSHA Data Initiative survey (ODI), Final Annual Data

This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey in all of Indiana and parts of Ohio.

“Response rates” are the percent of the sample that returns our survey.“Clean rates” are the returned surveys with all questions on the survey answered.

This survey counts how many workers get hurt on-the-job every year. It is used by federal OSHA to set emphasis programs and targets for “General Inspections”.

The ODI starts in mid-June, when the companies surveyed are sent forms, through October, when all error and collection of data are to be finished.

We report the yearly finished rate to the GEFP for four quarters.

GEFP

2009 2010 201195.5%

96.0%

96.5%

97.0%

97.5%

98.0%

98.5%

99.0%

99.5%

100.0%

100%

99%

100%

99%

ODI Response-Indiana ODI Clean-IndianaODI Response -Ohio ODI Clean -Ohio

14

Management Statistics

Each Division reports metrics used to manage and measure their effectiveness

CUSTOMER SERVICE SURVEYS

The following graphs show the responses we get from our customer surveys for ALL IDOL and also for each Division that uses the standard form.The forms have five categories scored from a low (“poor”) of zero to a high (“excellent”) of 4. A 20 is a perfect score.

16

All IDOL Customer Survey Responses

Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr22010 2011 2012

17.0

17.5

18.0

18.5

19.0

19.5

20.0

19.22

18.79

17.86

18.58

19.2019.32

18.97 18.94

19.25 19.20

Average Total Score: All IDOL

17


0

50

100

150

200

250

300

204

170

268

91

10

81

119

47

94

20

Total Surveys by Quarter

Divisional Scores, by year• Our Divisions with

external contacts use Customer Surveys to monitor how the public is reacting to our services

• The Bureau of Child Labor, and INSafe do not use the standard form, preferring a more detailed form for their employees– Some forms from Child

labor are used when inspectors are out in the fieldBu

reau

of M

ines

Child

labo

r

IOSH

A

QM

S

Wag

e an

d Ho

ur

Bure

au o

f Min

es

IOSH

A

QM

S

Wag

e an

d Ho

ur

Bure

au o

f Min

es

Child

labo

r

IOSH

A

QM

S

Wag

e an

d Ho

ur

2010 2011 2012

16.00

16.50

17.00

17.50

18.00

18.50

19.00

19.50

20.00

17.6

3

20.0

0

19.1

4

17.5

2

19.2

6

18.7

3 18.9

7

19.0

6 19.5

0

19.2

3

18.0

0

19.3

9

19.6

2

18.8

1

Average Total Score by Year and Di-vision

18

Total Customer Surveys, by quarter and division

Bure

au o

f Min

esCh

ild la

bor

IOSH

AQ

MS

Wag

e an

d Ho

urBu

reau

of M

ines

Child

labo

rIO

SHA

QM

SW

age

and

Hour

Bure

au o

f Min

esCh

ild la

bor

IOSH

AQ

MS

Wag

e an

d Ho

urBu

reau

of M

ines

IOSH

AQ

MS

Wag

e an

d Ho

urIO

SHA

QM

SW

age

and

Hour

IOSH

AQ

MS

Wag

e an

d Ho

urBu

reau

of M

ines

IOSH

AQ

MS

Wag

e an

d Ho

urBu

reau

of M

ines

IOSH

AQ

MS

Wag

e an

d Ho

urBu

reau

of M

ines

Child

labo

rIO

SHA

QM

SW

age

and

Hour

Bure

au o

f Min

esIO

SHA

QM

SW

age

and

Hour


0

20

40

60

80

100

120

140

160

Total Surveys, by Quarter, by Division

19

INDIANA OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION

20

Compare Monthly Divisional Inspection Totals in IOSHA

Jan-

06

Apr-

06

Jul-0

6

Oct

-06

Jan-

07

Apr-

07

Jul-0

7

Oct

-07

Jan-

08

Apr-

08

Jul-0

8

Oct

-08

Jan-

09

Apr-

09

Jul-0

9

Oct

-09

Jan-

10

Apr-

10

Jul-1

0

Oct

-10

Jan-

11

Apr-

11

Jul-1

1

Oct

-11

Jan-

12

Apr-

12

0

50

100

150

200

250

56

16

24

Construction General Industry Industrial Hygiene

This chart compares the number of inspections performed by each IOSHA Division by month.The first month of each Quarter is marked.

21

IOSHA Quarterly Divisional Inspection Totals: Construction

Q1 2006

Q3 2006

Q1 2007

Q3 2007

Q1 2008

Q3 2008

Q1 2009

Q3 2009

Q1 2010

Q3 2010

Q1 2011

Q3 2011

Q1 20120

100

200

300

400

500

600

266

190

TTL Inspections Annual Quarterly Average

Q1-2012 number revised upwardLast reported as 219

22

IOSHA Quarterly Divisional Inspection Totals: General Industry

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

20

40

60

80

100

120

140

160

4842



23

IOSHA Quarterly Divisional Inspection Totals: Industrial Hygiene

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

10

20

30

40

50

60

70

80

90

100

8075



24

Workplace Deaths Inspected by IOSHA (Quarterly)

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

2

4

6

8

10

12

14

16

18

20

15

7

5

12

Inspected Fatalities Linear TrendlineAnnual Quarterly Average

Fatalities in the workplace are often inspected for possible violations of safety and health standards.Often, IOSHA inspectors are among the first to know and some of the first to respond when a fatal accident occurs.Tracking those inspections gives us insight into the overall safety of Hoosier workplaces.

25

This Year’s Fatality Inspections by Cause of Death

We sort and classify the causes of deaths in the workplace.This information helps us educate Hoosier employers so that they can correct life threatening situations in their places of business.

The Total IOSHA Inspected Fatalities for 2011 was 47.

26

Drown

Fall

Struck: Vehicle

Crushed: Object

Struck: Object

0 1 2 3 4 5 6

1

3

4

4

5

IOSHA Inspected Fatal Events

IOSHA Inspection MonthlyLapsed Time, by Division (Average in Days)

Q2-2012:

38 ALL IOSHA45 Construction21 Industrial Safety43 Industrial Hygiene

Jan-08

May-08

Sep-08

Jan-09

May-09

Sep-09

Jan-10

May-10

Sep-10

Jan-11

May-11

Sep-11

Jan-12

May-12

0

10

20

30

40

50

60

70

80

90

10081.62Construction

Jan-08

May-08

Sep-08

Jan-09

May-09

Sep-09

Jan-10

May-10

Sep-10

Jan-11

May-11

Sep-11

Jan-12

May-12

0

10

20

30

40

50

60

70

80

90

100

20.60

Industry- Safety

Jan-08

May-08

Sep-08

Jan-09

May-09

Sep-09

Jan-10

May-10

Sep-10

Jan-11

May-11

Sep-11

Jan-12

May-12

0

10

20

30

40

50

60

70

80

90

100

44.80

Industry- Hygiene

Jan-08

May-08

Sep-08

Jan-09

May-09

Sep-09

Jan-10

May-10

Sep-10

Jan-11

May-11

Sep-11

Jan-12

May-12

0

10

20

30

40

50

60

70

80

90

100

62.24

ALL IOSHA

Lapsed Time forALL IOSHA Inspections with Citations

The time it takes to perform an inspection is the “Lapsed Time”.This metric measures the time it takes, on average, for all IOSHA inspections from which Citations are issued to be completed.As of Q2 2011, we count the time from the “Opening Conference” through the “Citation Issued” date.

GEFP

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

-

10

20

30

40

50

60

70

38

All IOSHA Lapsed Time

28

ConstructionInspection Lapsed Time (Quarterly)

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

10

20

30

40

50

60

70

80

90

45

Average Lapsed Time Annual Quarterly Average

Construction projects are the focus of the Construction Division.Officers here look at scaffolds and trenches, general safety procedures, and other standards that apply to construction sites throughout Indiana.

29

General IndustryInspection Lapsed Time (Quarterly)

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

10

20

30

40

50

60

70

21


General Industry inspections look into safety standards as they apply to manufacturing processes, as well as other industries, like healthcare, professional services, etc. Only Industrial hygiene and construction are excluded.Guardrails and machinery safety devices, the width of aisles for in-house transport and loading dock procedures are typical of the concerns here.

30

Industrial HygieneInspection Lapsed Time (Quarterly)

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

10

20

30

40

50

60

70

80

90

43


Industrial Hygiene inspects general environmental standards such as chemical levels, noise levels and air quality.Carbon monoxide, dangerous chemicals used in processes, and combustible dust are some of the hazards that are abated to make Hoosier workers safer in the workplace.

31

Percentage of Inspections with Violations – ALL IOSHA

Jan-08

Mar-0

8

May-0

8Jul-0

8

Sep-08

Nov-08Jan-09

Mar-0

9

May-0

9Jul-0

9

Sep-09

Nov-09Jan-10

Mar-1

0

May-1

0Jul-1

0

Sep-10

Nov-10Jan-11

Mar-1

1

May-1

1Jul-1

1

Sep-11

Nov-11Jan-12

Mar-1

2

May-1

20%

10%

20%

30%

40%

50%

60%

70%

26%

ALL IOSHA Annual Average

32

Construction Inspections Percentage with Violations

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

13%

Construction % w/Violations Annual Quarterly Average National Average

33

General Industry Inspections Percentage with Violations (Quarterly)

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0%

10%

20%

30%

40%

50%

60%

70%

53%

General Industry % with Violations Annual AverageSafety National Average

34

Industrial Hygiene InspectionsPercentage with Violations

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0%

10%

20%

30%

40%

50%

60%

70%

53%

Hygiene % w/Violations Annual Quarterly Average Series3

35

IOSHA Penalties Paid within 30 Days of Safety OrderQUARTERLY Measures

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

IOSHA % w/Violations Annual Quarterly Average

51%

Started “Offset Quarter” by which we look at only months that have past 30 days (no in-process monthly figures that need to get revised by design).

36

Board of Safety Review Statistics

Cases Closed

Q1 2005

Q3 2005

Q1 2006

Q3 2006

Q1 2007

Q3 2007

Q1 2008

Q3 2008

Q1 2009

Q3 2009

Q1 2010

Q3 2010

Q1 2011

Q3 2011

Q1 20120

10

20

30

40

50

60

70

80

9

BSR Cases Closed Annual Quarterly Average

Number of Pending Cases

Q1

06

Q3

06

Q1

07

Q3

07

Q1

08

Q3

08

Q1

09

Q3

09

Q1

10

Q3

10

Q1

11

Q3

11

Q1

12

0

20

40

60

80

100

120

140

160

18

Quarterly Cases Yearly AverageTarget: 40

37

Whistleblower Cases

Cases Closed

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

5

10

15

20

25

30

15

Whistleblower Cases ClosedAnnual Quarterly Average

Lapsed Time

Q1

2006

Q3

2006

Q1

2007

Q3

2007

Q1

2008

Q3

2008

Q1

2009

Q3

2009

Q1

2010

Q3

2010

Q1

2011

Q3

2011

Q1

2012

0102030405060708090

100

55

Whistleblower Lapsed TimeTarget

38

WAGE AND HOUR DIVISION

39

BUREAU OF CHILD LABOR

40

Child Labor inspections completed

The Bureau of Child Labor exists to ensure that Hoosier minors are working in safe occupations and that their work hours and practices do not interfere with their education.

The laws enforced by the Bureau are related solely to employees under 18 years of age.

This metric counts the number of Child Labor Inspections done monthly.

Our new 2012 Target is 255 inspections per quarter

GEFP

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

100

200

300

400

500

600

299

TTL Inspections Annual Quarterly AverageTarget

41

Percentage of Child Labor Inspection with ViolationsBy Quarter

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

54% 54% 52% 50%54%

58%53%

49%43% 43%

55%48% 45% 46%

Percent Child Labor Inspections with Violations Annual Quarterly Average42

Quarterly Percentage of Child Labor Penalties Paid in 60 Days or less

The Bureau of Child Labor assesses civil monetary penalties for violations of the child labor laws. An employer may request a “Petition for Review” within 30 days of receiving the notice of penalties. If a petition is not filed, the penalty becomes immediately due and payable.

Penalties not paid within 45 days are submitted to the Indiana Office of the Attorney General for collection.

43

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

100%

Penalty Paid In 60 Days Linear (Penalty Paid In 60 Days)Target

Wage Claims and Common Construction Wage

Number of Wage ClaimsReceived each Month

A Wage Claim occurs when an employee believes they have not been duly compensated for the time they have worked, or for vacation and other compensation for which they are due.

Wage claims come into the IDOL’s Wage and Hour Division over the internet, by telephone and through walk-ins.

45

Jan-

10Fe

b-10

Mar

-10

Apr-

10M

ay-1

0Ju

n-10

Jul-1

0Au

g-10

Sep-

10O

ct-1

0No

v-10

Dec-

10Ja

n-11

Feb-

11M

ar-1

1Ap

r-11

May

-11

Jun-

11Ju

l-11

Aug-

11Se

p-11

Oct

-11

Nov-

11De

c-11

Jan-

12Fe

b-12

Mar

-12

Apr-

12M

ay-1

2Ju

n-12

0

50

100

150

200

250

300

122

Wage Claims Received Annual Average

BY QUARTERNumber of Wage ClaimsReceived

A Wage Claim occurs when an employee believes they have not been duly compensated for the time they have worked, or for vacation and other compensation for which they are due.

Wage claims come into the IDOL’s Wage and Hour Division over the internet, by telephone and through walk-ins.

46

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

100

200

300

400

500

600

700

348

Wage Claims Received Annual Average (by Quarters)

Wage ClaimsLapsed TimeBY QUARTER

This measures the days it takes for a Wage Claim to be processed and resolved.

48

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

50

100

150

200

250

300

35.0

Lapse Time Linear (Lapse Time)Annual Quarterly Average Target

Meritorious Wage ClaimsPaid to Workers

A claim where an Indiana Department of Labor Wage Claim Specialist is able to determine that wages are indeed owed to the claimant is considered “meritorious.”This measures the rate of collection for meritorious claims.

The measure is combined with the percentage of meritorious CCW audits to become the Wage and Hour Division KPI (Key Performance Indicator).

GEFP

49

Jan-

09

Mar

-09

May

-09

Jul-0

9

Sep-

09

Nov

-09

Jan-

10

Mar

-10

May

-10

Jul-1

0

Sep-

10

Nov

-10

Jan-

11

Mar

-11

May

-11

Jul-1

1

Sep-

11

Nov

-11

Jan-

12

Mar

-12

May

-12

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

87.5%

Merit paid Linear (Merit paid)Annual Average Target

Common Construction Wage Hearings(Quarterly)The Governor’s Representative, traditionally an employee of the Indiana Department of Labor, assists with the Common Construction Wage process by facilitating, scheduling, attending and chairing many of the hearings held around the state.

Beginning July 1, 2011, the Governor’s Representative has been replaced by a representative of the Associated Builders and Contractors.

This metric gives us the number of actual hearings for CCW projects held throughout the state.

50

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

50

100

150

200

250

300

350

153

CCW Hearings Held Annual Quarterly Average

CCW Wage Scale Audits Closed

If a person who is working on a project covered by the Indiana Common Construction Wage Act feels that he/she has not been paid in accordance with the wage scale adopted for that project, the individual may file a complaint with the Indiana Department of Labor. A Common Construction Wage Field Auditor will then request records from the employer and determine whether the employee was paid in accordance with the Act.

This measures the number of audits closed each quarter for whatever reason.

51

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

10

20

30

40

50

60

70

80

6 5

27

9

4 4 5

0

3532

2

12

78

17

CCW Audits Closed Annual Average Target

CCWPercentage of Meritorious Audits with Wages PaidIf it is found that an employee was not paid in accordance with the scale adopted under the Common Construction Wage Act, the audit is determined to be “meritorious.”

If the employee receives any restitution, wages are considered “paid.”We then count those audits against those that are not paid.

This metric and the metric “Meritorious Wage Claims Paid” are combined as one of our KPI’s, or Key Performance Indicators.

Labels on data are here to indicate the existence of months with no incoming meritorious audits, or no payment on those that are meritorious.

52

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

16%

57%

33%

80%

75%

44%

0% 0%

50%

0%

67%

0% 0% 0%

50%

67%

CCW: Merit Audits with Wages Paid Annual averageTarget

INSafe Division

INSafe Consultations BY QUARTER

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

50

100

150

200

250

160

INSafe Consulations Annual Quarterly AverageTarget

INSafe is the “education” arm of IOSHA compliance. Consultations involve assisting Hoosier companies with compliance in meeting OSHA standards through cooperative agreements, education and training.

GEFP

54

INSafe Lapsed Time for Consultations (Quarterly)lower is better

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

50

100

150

200

250

300

350

92

120

Average Lapsed Time Annual Quarterly Average Target 55

INSafe Consultations and Interventions (Quarterly)

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0

50

100

150

200

250 243

TTL Consultation and Interventions Annual Quarterly Average

Interventions are recorded interactions with Hoosier employers, employees, professional groups, trade associations and union organizations.

Interventions differ from an onsite consultation because they do not include a comprehensive look inside a plant or construction site.

These include outreach, certain trainings and public speeches.

GEFP

56

BUREAU OF MINES (BOM)ANDDIVISION OF QUALITY, METRICS AND STATISTICS (QMS)

57

Bureau of MinesInspections Done

Q1 2006

Q3 2006

Q1 2007

Q3 2007

Q1 2008

Q3 2008

Q1 2009

Q3 2009

Q1 2010

Q3 2010

Q1 2011

Q3 2011

Q1 20120

10

20

30

40

5046

Number of Mines Inspected Annual AverageTarget

The Bureau of Mines is required by law to inspect every underground mine in Indiana at least once a quarter.

The pattern exhibited here is due to the Bureau of Mines having or not having a dedicated Chief Inspector, or operating with a combination Inspector and Trainer for Mine Rescue.

GEFP

58

Bureau of Mines Percent of Inspections with Violations

This metric tracks the percentage of mine inspections with recorded violations upon inspection.

59

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

85%

Percent Inspections with Violations Annual Average

BOM: Certifications IssuedQ

4 08

Q1

09Q

2 09

Q3

09Q

4 09

Q1

10Q

2 10

Q3

10Q

4 10

Q1

11Q

2 11

Q3

11Q

4 11

Q1

12Q

2 12

0

10

20

30

40

50

60

70Per Quarter Certifications

Shot Firer

Belt Examiner

Hoisting Engineer

Mine Examiner

Mine Foreman

Took Test Passed0

5

10

15

20

25

30

35

40

45

50

19 16

1613

8

7

5

1

April 14, 2012 test date: by skill

Shot FirerBelt ExaminerHoisting En-gineerMine ExaminerMine Foreman

60

Response Rate for the Survey of Occupational injuries and Illnesses

This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey.

This survey counts how many workers get hurt on-the-job every year.

It is conducted from mid-January to mid-July each year.

We report the yearly rate at the end of the cycle to the GEFP. Our goal is set for that entire process.

The response rate is tracked in process every two weeks.

We track our team in comparison to the national average as we complete the surveys.

GEFP

61

31-Jan-125-Feb-1210-Feb-1215-Feb-1220-Feb-1225-Feb-121-M

ar-126-M

ar-1211-M

ar-1216-M

ar-1221-M

ar-1226-M

ar-1231-M

ar-125-Apr-1210-Apr-1215-Apr-1220-Apr-1225-Apr-1230-Apr-125-M

ay-1210-M

ay-1215-M

ay-1220-M

ay-1225-M

ay-1230-M

ay-124-Jun-129-Jun-1214-Jun-1219-Jun-1224-Jun-12

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% 92.7%

87.4%

92.0%

2011 Indiana Response Rates 2011 National Response RatesIDOL Target

Response Rate and Clean Rate for Indiana and Ohio:OSHA Data Initiative survey (ODI), Final Annual Data

This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey in all of Indiana and parts of Ohio.

“Response rates” are the percent of the sample that returns our survey.“Clean rates” are the returned surveys with all questions on the survey answered.

This survey counts how many workers get hurt on-the-job every year. It is used by federal OSHA to set emphasis programs and targets for “General Inspections”.

The ODI starts in mid-June, when the companies surveyed are sent forms, through October, when all error and collection of data are to be finished.

GEFP

62

2009 2010 201195.5%

96.0%

96.5%

97.0%

97.5%

98.0%

98.5%

99.0%

99.5%

100.0%

100%

99%

100%

99%

ODI Response-Indiana ODI Clean-IndianaODI Response -Ohio ODI Clean -Ohio

OPERATIONS

63

Operations : Total Mileage By Month

This graph shows our total mileage from fleet, personal and rental cars used during the time period.The first month of every quarter is labeled.You can easily see the trend for our total mileage, as we conserve tax dollars.

Jan-

06

Apr-

06

Jul-0

6

Oct

-06

Jan-

07

Apr-

07

Jul-0

7

Oct

-07

Jan-

08

Apr-

08

Jul-0

8

Oct

-08

Jan-

09

Apr-

09

Jul-0

9

Oct

-09

Jan-

10

Apr-

10

Jul-1

0

Oct

-10

Jan-

11

Apr-

11

Jul-1

1

Oct

-11

Jan-

12

Apr-

12

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

17,933

TOTAL Mileage Annual TOTAL Average

64

Operations Total MileageStacked by Category

This counts the miles driven by fleet cars and adds the number of reimbursed miles from employee owned cars.Fleet travel is cheaper, so both the total miles and the “personal” or “reimbursed miles” should be going down.

This graph shows our “fleet” mileage, stacked on “personal” mileage, and those on “rental mileage”.

The first month of every quarter is labeled

You can easily see the trend for our total mileage, as we conserve tax dollars.

65

Jan-06 Jul-06 Jan-07 Jul-07 Jan-08 Jul-08 Jan-09 Jul-09 Jan-10 Jul-10 Jan-11 Jul-11 Jan-120

10000

20000

30000

40000

50000

60000

70000

80000

Rental Mileage 1656

Reimbursed Mileage, 7,310

Fleet Mileage, 8,966

Rental Mileage Reimbursed Mileage Fleet Mileage

Reimbursed Miles and Fleet Miles

Here we can see the trend that much of our “personal” or reimbursed miles have accounted for the overall trend of lower total mileage for IDOL.

The trend for fleet mileage to increase at a rate slower than our personal mileage indicates cheaper costs to the Department of Labor overall (fleet usage is cheaper than reimbursement costs).

The first month of every quarter is labeled.

66

0

10,000

20,000

30,000

40,000

50,000

60,000

7,3108,966

Reimbursed Mileage Linear (Reimbursed Mileage)Fleet Mileage Linear (Fleet Mileage)

Percentage of Total Miles that are Reimbursed

This measures the percentage of total miles for which we reimburse.

As we cut travel to the essentials for IDOL, we see that the different rates of change affect this percentage.


67

Jan-06

May-06

Sep-06

Jan-07

May-07

Sep-07

Jan-08

May-08

Sep-08

Jan-09

May-09

Sep-09

Jan-10

May-10

Sep-10

Jan-11

May-11

Sep-11

Jan-12

May-120%

10%

20%

30%

40%

50%

60%

70%

80%

90%

41%

Using Benchmark Jan-06, Total Mileage

This graph shows the overall decline in mileage compared to Jan 2006.We can easily see the decline over time of the total and of reimbursed mileage.


68

Jan-

06Ap

r-06

Jul-0

6O

ct-0

6Ja

n-07

Apr-

07Ju

l-07

Oct

-07

Jan-

08Ap

r-08

Jul-0

8O

ct-0

8Ja

n-09

Apr-

09Ju

l-09

Oct

-09

Jan-

10Ap

r-10

Jul-1

0O

ct-1

0Ja

n-11

Apr-

11Ju

l-11

Oct

-11

Jan-

12Ap

r-12

0%

20%

40%

60%

80%

100%

120%

Percent TOTAL to Benchmark (Jan 2006)Polynomial (Percent TOTAL to Benchmark (Jan 2006))Percent Personal to Benchmark (Jan 2006)

making a legacy… documenting quality improvement

Documents

safety number

training number of safety

safety iosha inspections

statistics quality metrics

wage hour

oriented bureau of mines

output oriented insafe

overall rate