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Making Better Mistakes Tomorrow Danielle Jabin Slides available at www.daniellejabin.com

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Page 1: Making Better Mistakes Tomorrow

Making Better Mistakes Tomorrow Danielle Jabin Slides available at www.daniellejabin.com

Page 2: Making Better Mistakes Tomorrow

Spotify: Fast Facts

•  Subscribers: Over 40 million (as of September 2016) •  Active users: Over 100 million (as of June 2016) •  Revenue paid to rightsholders: $5bn (as of September 2016) •  Number of songs: Over 30 million •  Number of playlists created: Over 2 billion •  Available in 60 markets

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We’ve all witnessed the downfall of companies that once were great.

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Common theme: failure to innovate.

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We need to leave enough wiggle room.

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“When I woke up just after dawn on September 28, 1928, I certainly didn’t plan to revolutionize

all medicine by discovering the world’s first antibiotic, or bacteria killer. But I guess that was

exactly what I did.” – Dr. Alexander Fleming

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How can we make this mindset core to the

fabric of our working culture?

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Learning Culture

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"Of organizations that have a high-impact learning culture, 46% more

likely to be first to market, 34% better response to customer needs, 37%

greater employee productivity.” - "High-Impact Learning Culture: The 40 Best Practices for Creating an Empowered Enterprise", Bersin

& Associates, 2010

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How can we avoid making mistakes?

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How can we avoid making make better

mistakes?

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“Think it. Build it. Ship it. Tweak it.” Mindset

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Discover Weekly

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Where did it begin?

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And a little something extra!

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“Play It Forward” + Discover = <3

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“Think it. Build it. Ship it. Tweak it.” Mindset

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For the full Discover Weekly story…

•  https://labs.spotify.com/2015/11/18/what-made-discover-weekly-one-of-our-most-successful-feature-launches-to-date/

•  (Go to labs.spotify.com)

•  http://www.slideshare.net/MrChrisJohnson/from-idea-to-execution-spotifys-discover-weekly

•  (Search slideshare.net for “MrChrisJohnson” or “Discover Weekly”)

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Bonus: check out your “Release Radar”

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Learning Culture: Tactics

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Retrospectives

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Post-mortems

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The goals of a post-mortem are:

•  To figure out what happened •  To identify how we can learn from it •  To identify remediations we can implement to improve things going forward •  To communicate this to stakeholders

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Many ways to learn from failure after the fact, but

how do we get to that point?

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Build a Learning Culture in 3 Easy Steps: 1. Filter 2. Reinforce & Adjust 3. Reiterate

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1. Culture Interview

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Getting the right people in the building

•  “What you can become matters more than what you are”

•  "Whoever learns the fastest will win”

•  "Resilient organizations require people who can recover & learn from failure."

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2. Feedback

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“Have you given them that feedback?”

Spotify Bingo

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Loops: more formal feedback given every 6-12 months

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Mastery, Achievements, Behavior

•  “Overall do you see evidence that they have ambition to continuously grow and develop both as a person and a professional?”

•  “Do they actively seek opportunities to grow?”

•  "Do they undertake challenges they have never taken before?”

•  "What evidence do you see that they are continuously improving

and innovating in their area of responsibility or outside of that?”

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3. Modeling Behavior

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“Most human behavior is learned observationally

through modeling” – Albert Bandura

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Bobo doll experiment

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Fail Wall

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Reinforcement and repetition

That’s this guy (CTO)

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Imagine this: it’s your first month on the job,

and you’ve just very publicly broken some firewall settings.

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What happens next?

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Others chime in…

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And more…

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And more…

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And even more!

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Build a Learning Culture in 3 Easy Steps: 1. Filter 2. Reinforce & Adjust 3. Reiterate

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Questions? Slides available at www.daniellejabin.com

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Thank you! Slides available at www.daniellejabin.com