making better mistakes tomorrow
TRANSCRIPT
Making Better Mistakes Tomorrow Danielle Jabin Slides available at www.daniellejabin.com
Spotify: Fast Facts
• Subscribers: Over 40 million (as of September 2016) • Active users: Over 100 million (as of June 2016) • Revenue paid to rightsholders: $5bn (as of September 2016) • Number of songs: Over 30 million • Number of playlists created: Over 2 billion • Available in 60 markets
We’ve all witnessed the downfall of companies that once were great.
Common theme: failure to innovate.
We need to leave enough wiggle room.
“When I woke up just after dawn on September 28, 1928, I certainly didn’t plan to revolutionize
all medicine by discovering the world’s first antibiotic, or bacteria killer. But I guess that was
exactly what I did.” – Dr. Alexander Fleming
How can we make this mindset core to the
fabric of our working culture?
Learning Culture
"Of organizations that have a high-impact learning culture, 46% more
likely to be first to market, 34% better response to customer needs, 37%
greater employee productivity.” - "High-Impact Learning Culture: The 40 Best Practices for Creating an Empowered Enterprise", Bersin
& Associates, 2010
How can we avoid making mistakes?
How can we avoid making make better
mistakes?
“Think it. Build it. Ship it. Tweak it.” Mindset
Discover Weekly
Where did it begin?
And a little something extra!
“Play It Forward” + Discover = <3
“Think it. Build it. Ship it. Tweak it.” Mindset
For the full Discover Weekly story…
• https://labs.spotify.com/2015/11/18/what-made-discover-weekly-one-of-our-most-successful-feature-launches-to-date/
• (Go to labs.spotify.com)
• http://www.slideshare.net/MrChrisJohnson/from-idea-to-execution-spotifys-discover-weekly
• (Search slideshare.net for “MrChrisJohnson” or “Discover Weekly”)
Bonus: check out your “Release Radar”
Learning Culture: Tactics
Retrospectives
Post-mortems
The goals of a post-mortem are:
• To figure out what happened • To identify how we can learn from it • To identify remediations we can implement to improve things going forward • To communicate this to stakeholders
Many ways to learn from failure after the fact, but
how do we get to that point?
Build a Learning Culture in 3 Easy Steps: 1. Filter 2. Reinforce & Adjust 3. Reiterate
1. Culture Interview
Getting the right people in the building
• “What you can become matters more than what you are”
• "Whoever learns the fastest will win”
• "Resilient organizations require people who can recover & learn from failure."
2. Feedback
“Have you given them that feedback?”
Spotify Bingo
Loops: more formal feedback given every 6-12 months
Mastery, Achievements, Behavior
• “Overall do you see evidence that they have ambition to continuously grow and develop both as a person and a professional?”
• “Do they actively seek opportunities to grow?”
• "Do they undertake challenges they have never taken before?”
• "What evidence do you see that they are continuously improving
and innovating in their area of responsibility or outside of that?”
3. Modeling Behavior
“Most human behavior is learned observationally
through modeling” – Albert Bandura
Bobo doll experiment
Fail Wall
Reinforcement and repetition
That’s this guy (CTO)
Imagine this: it’s your first month on the job,
and you’ve just very publicly broken some firewall settings.
What happens next?
Others chime in…
And more…
And more…
And even more!
Build a Learning Culture in 3 Easy Steps: 1. Filter 2. Reinforce & Adjust 3. Reiterate
Questions? Slides available at www.daniellejabin.com
Thank you! Slides available at www.daniellejabin.com