making connections: united and latin america · november 7, 2012 . today ... source: oag, full year...
TRANSCRIPT
Making
Connections:
United and
Latin America
ASTA Webinar
November 7, 2012
Today’s presenters
2
Part of United’s 10-member
bilingual/bicultural on-shore sales team that
develops business opportunities between
the Americas
Began airline industry career in 1989;
joined Continental Airlines’ new Latin
America Sales Department in 1998
(merged with United in 2010)
Native of Mexico; 40-year resident of
California
Member, Board of Directors, U.S.-Mexico
Chamber of Commerce in Chicago,
Chamber of the Americas in Denver
Bilingual English/Spanish
Francisco Figueroa,
Account Manager,
Latin Sales,
United Airlines
Meet United
Overview
Global route network
Hubs
Latin America/Caribbean
Latinization
Product and Services
Our fleet
Our new look
Frequent flyer program
On board our aircraft
Business products
Alliances
Monterrey, Mexico
Flight Details
O'Hare Information
Monterrey facts
Questions?
3
Overview
Global route network
32 Destinations
14 Countries
84 Daily Departures
Trans-Pacific Service
66 Destinations
25 Countries
174 Daily Departures
Latin American & Caribbean Service
36 Destinations
22 Countries
82 Daily Departures
Trans-Atlantic Service
Future Service
6 Continents
10 Hubs
378 Airports
5,557 Daily Departures
Los Angeles
San Francisco
Denver
Chicago Cleveland
New York
Washington D.C.
Houston
Source: OAG, Full Year 2010
Tokyo
Guam
10 Hubs
Latin America and the
Caribbean
Service to Latin America and the Caribbean
Over 1,200 flights weekly to 66 destinations in 25
countries in Latin America and the Caribbean
CUN
CZM MID
VSA
AGU
MLM
CME
OAX
SLP
TAM PVR
HUX
MEX
TGZ
IAH
CLE
EWR
GDL
TRC MZT
CUU
ZLO
ZIH
ACA
VER
BJX
SLW
PBC
DGO
QRO
MTY
LAX
AUS
SJD
SFO DEN
ORD
IAD
United Mexico
Destinations (29)
United Central America Destinations (10)
BZE
GUA SAP
SAL
MGA
SJO PTY
TGU
LIR
RTB
IAH EWR
7 Destinations in South
America
EZE
LIM
UIO
BOG
CCS
GRU
GIG
EWR
IAH
IAD ORD
CLE EWR IAH
PAP
POS
BDA
GCM
MBJ BQN
POP
PUJ SDQ SJU
STT SXM ANU
CUR AUA
NAS
BON
PLS
ORD
IAD
18 Destinations in the Caribbean
U.S. hubs with service
to Latin America
■ Los Angeles International Airport
■ San Francisco International Airport
■ Chicago O’Hare International Airport
■ Denver International Airport
■ Cleveland Hopkins International Airport
■ Houston/George Bush Intercontinental
Airport
■ New York/Newark Liberty International
Airport
■ Washington, D.C./Dulles International
Airport
13
Latinization
14
Website in English/Spanish/Portuguese
Bilingual flight attendants on many flights to Latin America
Latin menus on select flights to Latin America
Spanish-language signage at many U.S. airports, bilingual
gate announcements, interpreter program, cultural-
sensitivity training for front-line staff
Reservaciones en español: 1 800 426 5561
(24 hours /7 days/week)
Automated flight-information line in Spanish:
1 800 579 3938
Products and services
Fleet
■ Mainline: Nearly 700 aircraft
■ Regional: More than 550
aircraft
16
On board
Boeing Sky Interior
Overhead storage space nearly
doubled on more than 150 aircraft
Economy Plus®
18
MileagePlus became the single loyalty
program on March 3, 2012.
Frequent-flyer program
20
■ More than 50 United Club locations in 39 airports
worldwide
■ Amenities: Complimentary bar, snacks, Wi-Fi,
workstations; passenger assistance (reservations, seat
selection, upgrades, boarding passes)
■ Access: United Club members, Star Alliance® Gold
members and other eligible customers
■ Latin America and Caribbean
■ Buenos Aires
■ Guatemala City (Copa Club in partnership with United)
■ Mexico City
■ Panama City, Panama (with Copa Club)
■ Sao Paulo
■ Santo Domingo (with Copa Club)
Meals
21
International premium cabin dining
■ New menus on long-haul international United Global
FirstSM & United BusinessFirst® flights
■ Beef, chicken, fish, vegetarian-style pastas
■ Entrée selections to Latin America incorporate local
ingredients
United Economy® meal or snack selection purchase ■ Most flights > 2 hours within North America, Caribbean + Latin America
leisure destinations
Complimentary meal service ■ Caribbean & Latin America: Meals or snacks to/from Bogota, Caracas,
Lima, Panama City, Port of Spain, Port-Au-Prince, Quito & San José
(Costa Rica)*
■ South America: Complimentary meals served on all flights
*except select flights departing after midnight
Business products
Corporate programs for small-mid-sized enterprises
23
MileagePlus Explorer Business Card and
MileagePlus Business Club Card
24
United PassPlus® programs
25
A suite of pre-paid plans with a one-year
term that fit the needs of many small to
medium-sized businesses – helps you
manage costs
26
A complimentary corporate program designed to reward small- and
mid-sized enterprises for business travel on United, United Express®
and Lufthansa
Alliances Star Alliance
Copa Airlines
Joint Venture: Lufthansa Group & Air Canada
Chicago O'Hare
to
Monterrey, Mexico
ORD-MTY Non-Stop
Flights UA 6276 / 6277
Effective December 19, 2012
Southbound
8:50A 12:20P
Northbound
12:55P 4:25P
Equipment
CRJ700 OP by SKYWEST
Capacity
6/60
Frequency
Daily
Available for Sale:
22SEP12
29
United’s Chicago Hub
United is the largest carrier at Chicago
O’Hare (ORD)
ORD is United’s 2nd largest hub
Over 590 departures per day
Non-stop service to over 150 domestic and
international destinations, including:
Mexico City, Puerto Vallarta, Cancun, San
Jose del Cabo and Monterrey (12/19/12)
Sao Paulo
Beijing, Hong Kong, and Tokyo (Narita)
Amsterdam, Brussels, Frankfurt, London
(Heathrow), Munich, and Paris (Charles de
Gaulle)
Demographics*
Capital of Nuevo León: Monterrey
Population: 4.7 Million
GDP: $ 90.1 billion USD
GDP per Capita: $ 19,023 USD
GDP growth 2011: 6.2 %
Industry
Industrial Parks: Over 100
Sectors: Construction, Steel, Consumer, Automotive, Manufacturing
Other
Over 60 bilingual schools; 102 colleges and universities
“City of Mountains”
Department of Foreign investment Mission: “Contribute to the state’s
development through the attraction of Foreign Direct Investment”
*Source:SEDEC
Monterrey
¡Gracias!
Thank you!