making internet operations easier

How We Help Operations Teams

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MAKING INTERNET OPERATIONS EASIER

How ChinaNetCloud Helps Operations Teams



INTERNET OPERATIONS• Internet IT and Operations teams are always busy, often

working around the clock with never-ending to-do lists.

• There simply is never enough time or resources to get everything done.

• In the end it is up to IT and Operations teams to keep it all running, with good performance, high reliability, and great security, all at the lowest possible cost.



HOW WE WORK WITH IT AND OPERATIONS TEAMS

• ChinaNetCloud works with IT and Operations teams at all levels throughout the entire system lifecycle.

• We provide the tools and support you need to ensure your systems are monitored, secure, and safely backed up, 24x7.

• In addition, we provide tailored support systems, on-demand performance and security reports, plus post-mortem reports of any serious problems or downtime.



The Internet never stops.

It runs day and night removing geographical barriers and helping companies run their business around the globe.

Full, unwavering support is critical to an organization’s operational success, enabling problems to be handled at any time.

24/7 SUPPORT & TROUBLESHOOTING



24/7 SUPPORT & TROUBLESHOOTING

• Comprehensive 24x7 teams dedicated to support, monitoring, and troubleshooting systems.

• We catch problems before they occur, and before anyone is called.

• Professional escalation teams are able to handle any problem, at any level.

• Our experts are always on call for deeper problems such as networking, database, or security.



Proper Internet operations utilize 200-point deep monitoring of all the hardware, cloud, services, and applications in a system.

This allows proper alerting with prediction, graphing, history, and related analyses plus time, event, and syslog correlation.

DEEP SYSTEM MONITORING



DEEP SYSTEM MONITORING• ChinaNetCloud provides world-class deep monitoring

solutions to support troubleshooting, data gathering, graphing, and reporting functions.

• Plus global monitoring and alert systems which process hundreds of data points per server, including cross-server and system-level data.

• These custom solutions enable us to quickly find and fix problems proactively, sometimes before they even occur.



Everyone wants security, but it’s difficult to do on real systems that are constantly changing.

It takes dedicated expert teams with specialized tools and detailed knowledge to keep things secure.

WORLD-CLASS SECURITY



WORLD-CLASS SECURITY• ChinaNetCloud has dedicated security teams with

sophisticated monitoring, auditing, and scanning tools.

• We have strong security processes with dedicated access servers, per-user logins, and multi-factor authentication.

• All Engineer access is logged and periodically audited.

• State-of-the-art IDS/IPS and application level security along with stringent key and password management protocols help keep your system secure.



Good reliable backups are critical to long-term system reliability and data resiliency.

Backups are the most important thing to get right in any system operation process since backups must always work, all the time.

RELIABLE BACKUPS



RELIABLE BACKUPS• ChinaNetCloud uses the best processes, tools, and

configurations ensure each backup is correct, secure, and trustworthy.

• We perform full, incremental, and continuous backups at all-levels covering real-world systems and complex services.

• Additional off-site backups are tailored for disaster recovery, tested and verified for seamless use during an emergency.



Supporting diverse large-scale Internet systems around the world takes specialized support systems for managing all the alerts, requests, and projects along with their status, assignments, work logs, access, plans, and approvals.

TAILORED SUPPORT SYSTEMS



TAILORED SUPPORT SYSTEMSChinaNetCloud provides:

• Integrated Ticket Management Systems

• Dedicated Multi-Level Email Systems

• Specialized Technical Procedure Systems

• Multi-Channel Communications

• Formal ITIL Support Processes

• Emergency Response Procedures



Career Advancement

Training

Work With Advanced Technology

Cost Efficiency

From Cost Center to Strategic Asset

BENEFITS TO WORKING WITH CHINANETCLOUD



CAREER ADVANCEMENT• We help advance your career in many ways.

• Your systems will be up, fast, and secure, 24x7.

• We also help you better understand the underlying technologies, including best-practice architecture, configurations, and procedures.

• These all help prepare you for the future, especially working with clouds and state-of-the-art large-scale systems.



TRAINING• ChinaNetCloud isn’t a training company, but we are always

willing to explain how and why we do things.

• All our configurations and practices are open and well-documented.

• We provide training materials on all the latest technologies and best-practices across a wide range of systems and services.



WORK WITH ADVANCED TECHNOLOGY

• We suggest, support, and manage all of the most advanced technologies in use today within large-scale Internet applications.

• Docker, DevOps, Node.js, Redis, MongoDB, and many more are all commonly used in our world.

• And of course we have install, monitoring, alert, troubleshooting, backup, and tuning procedures for all the hottest modern technologies.



COST EFFICIENCY• Internet Operations must be done efficiently and

economically.

• We continuously evaluate systems to identify cost-saving opportunities from leveraging new technologies.

• Our deep system monitoring and capacity planning procedures can further optimize server usage.

• Plus, we identify efficient scaling opportunities via external services from the data center up through the CDN.



FROM COST CENTER TO STRATEGIC ASSET

• Managing overall cost is a key element of success for companies of any size, but especially for smaller ones.

• Outsourcing your day to day IT Operations ensures that your systems are up, fast, and secure, all the time.

• Free up your teams to focus on revenue generating activities such as core applications, development support, next generation systems, and coordination.



MAKING INTERNET OPERATIONS EASIER

How ChinaNetCloud Helps Operations Teams

For more information and to download our Making Internet Operations Easier white paper, please visit:

www.ChinaNetCloud.com

http://www.ChinaNetCloud.com



ABOUT CHINANETCLOUDFounded in Shanghai in 2008, ChinaNetCloud is one of the world's largest Internet Managed Services provider.

Our focus is on server operations, especially Reliability, Performance, Scale, Security, and Cost Savings.

www.ChinaNetCloud.com

http://www.ChinaNetCloud.com