Making sensorinformation and big datauseful for customersNottingham – September 24th

Dr. ing. Bendert de Graaf,Manager Operations Office Laboratory

IntroductionVitens in numbers:• Customers: 5,4 million• Connections: 2,4 million• Production locations: 97• Production: 330.000.000 m3• Distribution network: 48.000 km• Employees: 1400

Drinking water | Laboratory

Laboratory• Automated• 350.000 samples per year• 675.000 analyses per year

Black box?

• Water quality: too late• Leakage: reactive• Energy: suboptimal• Customer comm.: reactive

• Water quality: real-time• Leakage: real-time• Energy: optimal• Customer comm.: Proactief

The need for

intelligent water supply

Vitens Innovation Playground

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Energyreduction

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Real-Time Water Quality

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Energyreduction

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Leak detection and localization

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ICTData

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CWV dashboardPhonecalls

Easter Monday 10:45 AM

Time Lapse - Leak

All incoming calls

AnsweredBounced

Real-time social media

Special and Vulnerable customers

Real-time dashboard

Water distribution control roomCustomer service

Service Engineers

Phone call

Tweet

WQ sensor

DBM leakage monitor

Serious Gaming

Customer focussed processEvents like pipe burst or WQ issue

Immediate data dumpof customer mail/cellphone numbers in thisspecific area code

Inform customer by mail,sms and social mediaabout the event beforehe is trying to contact thecall centre

90% reductioncapacity call centreand increase ofcustomer satisfaction

In conclusion

More Informationhttp://sw4eu.com/

Vitens Innovation Playground

• 100.000 households• 2270 km network (5%)• 750 km2• 6 DMA’s• 106 Sensors added:

• 23 Flow• 23 Pressure• 15 Conductivity• 45 Eventlab

Vitens Strategy 2015-2017Two Strategic company goals:

1. Customer Excellence2. Sustainable use of sources and assets

Nine strategic programs:Customer Excellence1. Proactive customer communication2. Genuine customer focus3. Our company DNA (craftsmanship , groundbreaking, customer focus)4. Increase attractiveness VitensSustainable use of sources and assets5. Continuity in process automation6. Effective asset management7. Future infrastructure: from labour to data driven8. Increase water authority position9. Control our natural sources

Energy Reduction

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Pressure management

Current situation (nul):- Pressure measurement

directly after pump

Experimental setup:- Pressure measurement

at customer

Dynamic pressure management

Druk sturing Serie 1 Serie 2 Serie 3 Gemiddeld Percentage

energie

Munnekeburen kWh/m3 kWh/m3 kWh/m3 kWh/m3 verlaging

0-meting 0,324 0,320 0,321 0,322

Proef 0,298 0,294 0,294 0,295 8,3 %

1% = ~ €170.000

Explanation:

18:4420:3320:1718:49

1:20

16 November

20:2122:41

12:30

15:08Power Outage‘Colored water’:problems starting updecoloration

‘Uncolored water’:decoloration started‘Uncolored water’:decoloration started‘Colored water’:problems starting updecoloration

‘Uncolored water’:decoloration started‘Colored water’ hasarrived‘Colored water’ hasarrived‘Uncolored water’ hasarrived15:44‘Uncolored water’ hasarrived2:05‘Uncolored water’ hasarrived

6:37

3:00

‘Uncolored water’ hasarrived‘Uncolored water’ hasarrived

17 November18 November

Hours faster1. Gorredijk: 4,5 hours faster2. Oosterwolde-Drachten: 2 hours faster3. Drachten: 3 hours faster4. Oosterwolde-Drachten: 8 hours faster5. Gorredijk: 4 hours faster

11 22 33

5544

MicrobiologyTraditional culturing method (1-5 days)

• Total plate count• E. coli• Enterococcus• Aeromonas• Legionella

Confirmation with PCR/MaldiTOF (few hours)

Drinking water | Strategy

Strategy

Number of tests performed at theLaboratory

• Inorganic : 77 tests• Organic : > 500 target components

: LC and GC screening methods• Microbiology : 17 tests (microbiology, confirmed

with QPCR and MALDI-TOF)

What’s next with WQ in SW4EU?

• Install ~40 more Eventlab sensors• Install ~10-15 S::Can I::Scan sensors• Install ~10-15 Intellitect sensors• Test, validate and use in the VIP the Bactiline sensor• Change the WQ in the VIP• Perform PCA analyses