making the most of teachable moments: livening and enhancing the virtual reference experience
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Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience. LOEX Annual Conference 2011 Fort Worth, Texas. Heidi Steiner Distance Learning Librarian Norwich University @ heidisteiner. Concept of reference as instruction - PowerPoint PPT PresentationTRANSCRIPT
Making the Most of Teachable Moments:
Livening and Enhancing the Virtual Reference
Experience
Heidi SteinerDistance Learning Librarian
Norwich University@heidisteiner
LOEX Annual
Conference 2011
Fort W
orth, Te
xas
• Concept of reference as instruction
• Role of learning styles in providing instruction in virtual reference
• Barriers to providing instruction in virtual reference
• Technology to make the most of teachable moments
Teachable Moment
Reference is instruction and virtual
reference is no exception
Virtual reference does not address any of these.
Learning StylesVisual Auditory Kinesthetic
Communication
Labor Intensive
Technical Problems
Endeavor
Lack of Personal Connection
Barriers
Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.
Instructional Strategies
“Let Users Drive”
“Show, Don’t Tell”
Flexible and free technologies
• Screencasting
• Screen sharing
• Web conferencing
On-the-fly Screencasting
Other Screencasting Options
Jingwww.techsmith.com/jing/
GoViewwww.goview.com
ScreenCastlewww.screencastle.com
Screen sharing
Presenter
Viewer
ShowMyPCPresenter
Viewer
MikogoPresenter
Viewer
Robust Options
Online and Distance Students
Research Consultations
Big Marker
Big Marker
Adobe ConnectNow
References
Burkhardt, A. (2011). Don’t Make It Easy For Them. ACRLog. Retrieved from: http://acrlog.org/2011/01/04/dont-make-it-easy-for-them/
Desai, C.M. & Graves, S.J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3): 242-254.
Elmborg, J.K. (2002). Teaching at the desk: Toward a reference pedagogy. portal, 2(3): 455-464.
Jacobsen, M. (January 11, 2011). Screencasting for an audience of one. Library Journal . Retrieved from: http://www.libraryjournal.com/lj/reviewsreference/888274-283/reference_backtalk_screencasting_for_an.html.csp
Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.
Image Credits- Sunshine Skyway Bridge Tampa Bay Florida by Dhaval Jani http://www.flickr.com/photos/dhavaljani/1307550077/- At the Reference Desk by Seattle University Law Library http://www.flickr.com/photos/sulawlib/2701685288/ - Goal setting by Justin See http://www.flickr.com/photos/koalazymonkey/4223761895/- learn by Mark Brannan http://www.flickr.com/photos/heycoach/1197947341/- Questions by Oberazzi http://www.flickr.com/photos/oberazzi/318947873/- Keyboard in action by lapideo http://www.flickr.com/photos/lapideo/198046070/- eyeball by Jeff Cheng http://www.flickr.com/photos/jeffcheng/63765715/- Hear beyond by against perfection http://www.flickr.com/photos/raynne/1075592952/- hand touch a ray of light by riccardoce http://www.flickr.com/photos/riccardoce/2710316218/- Union Station Security Barriers by Mr. T in DC http://www.flickr.com/photos/mr_t_in_dc/2920835932/- Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/- Hand by Blair http://www.flickr.com/photos/mysteriousphotographer/114914023/- Steering Wheel by Kenya Allmond http://www.flickr.com/photos/kenya/152198603/- Flexible Water Tap by Simon Bierwald http://www.flickr.com/photos/indeed/2422651765/ - flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/- Mirrors by urimal http://www.flickr.com/photos/malurisho/2924173228/- Distance by Nik http://www.flickr.com/photos/insaneninja/119367739/- Doing research by Viewoftheworld http://www.flickr.com/photos/view/142745616/- Santo 17 camp where Plan is actively involved with the community by PlanUK http://www.flickr.com/photos/planuk/4776751323/- Write Your Story Blank Lined Notebook Paper by D . Sharon Pruitt http://www.flickr.com/photos/pinksherbet/4812267249/- 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/- thank you by jen collins http://www.flickr.com/photos/jenosaur/4051305996/
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Questions?
Heidi SteinerDistance Learning Librarian
Norwich University802.485.2171
[email protected]@heidisteiner