making your documentation more social
TRANSCRIPT
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Making your documentation more social
Using TCS 2.5 to connect and engage with your audience
Matt Sullivandirector of trainingroundpeg [email protected] 960-6840
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User Assistance takes many forms
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Traditional
• User manual (Print, PDF)• Help system/Knowledge base• Interactive sim’s and models
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Community forum
• Adobe Community Help• LinkedIn Groups• Yahoo Groups
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Social User Assistance
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• (Duh)
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• Common Adobe searches (case-sensitive)– #TechComm– #FrameMaker– #RoboHelp
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Adobe Integrated Community Support
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Blending these options with TCS 2.5
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Interactivity: 3d Models
• Create 3d PDF• Place in FrameMaker• Use conditional text to:– Produce 3d PDF– Produce Print
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Interactivity: Simulations
• Create Sim with Captivate• Place in FrameMaker• Link into RoboHelp• Publish to –Webhelp–AIR
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Interactivity: Quizzing
• Quiz Questions– Presenter– Captivate
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Interactivity: Social Media
• Embed Twitter functionality– Commonly set up using WAMP or MAMP
• AIR Commenting
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Update content
• Launch Captivate from FrameMaker• Fix Captivate error• Update FrameMaker• Update RoboHelp – Generate Single Source Layouts• Update AIR
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Collaboration
• Acrobat.com PDF Review– Captivate – FrameMaker– RoboHelp
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Input from end users
• Printed Contact info• Help links to email• AIR comments• Twitter feeds– http://help.adobe.com/en_US/captivate/cp/
using/WSedb8e841cbc0b796-1c6e5ece129f9bd28c5-8000.html
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