mana 3319 a pandey managing social responsibility and ethics september 12, 2007
TRANSCRIPT
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MANA 3319A PANDEY
Managing Social Responsibility and Ethics
September 12, 2007
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Ethical Issues in BusinessEmployee-Employer Relations Petty theft of office supplies
Employer-Employee Relations Sexual harassment
Company-Customer Relations Deceptive marketing or advertising
Company-Shareholder Relations Excessive pay for top executives
Company-Community/Public Interest Sponsoring activities that harm the environment
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Value Systems:
People utilize different ethical value systems based on: Personal experiences Religious background Education Family training
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Managing Ethics
Ethics Training Ethical Structures Whistleblower Policies
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Ethics Training
Messages from top executives emphasizing ethical business practices
Discussion of Code of EthicsProcedures for discussing or reporting
unethical behavior
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Ethical Structures
Procedures and divisions or departments within a company that promote and advocate ethical behavior.
Two types of ethical structures:Ethics OfficerEthics Committee
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Whistleblower PoliciesReporting unethical conduct.Procedures to deal fairly with reported
violations.Protection from retaliation.Alternative reporting procedures.Anonymous reporting to an ethics
officer/committee.Feedback to employees on ethics violations.Top management support and involvement.
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How Mangers Can Influence the Ethical Behavior of Associates
Actions to develop trust.
Act consistently.
Be truthful and avoid white lies and manipulative actions.
Demonstrate integrity.
Meet with employees to discuss and define what is expected of them.
Ensure employees are treated equitably.
Adhere to clear standards that are seen as just and reasonable.
Respect employees.
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Ethical Dilemmas at the workplace
Performance appraisal
Employee discipline
Office romance
Giving gifts in the workplace
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Performance Appraisals
Formal evaluations of an employee’s performance provided on a recurring basis
To perform effective evaluations, the supervisor should devote substantial time to collecting accurate performance information
Rating are used for: Letting employees know which skills they
have mastered and which require improvement
A basis for pay increases, future work assignments, promotions, and sometimes layoffs
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Employee Discipline
Guidelines for giving employee discipline in a fair and impartial way:
Notify employees in advance of a company’s work rules and the consequences for violating them
Investigate the facts of an employee’s misconduct before applying discipline
Be consistent in the response to rule violations
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Office Romances
Suggestions for ethical employee conduct in a romantic relationship in the workplace:
Public displays of affection at work should be discouraged
Employees should be prohibited from dating people they directly supervise
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Giving Gifts
Ethical test of accepting gifts:
Think about how a manager or co-worker would perceive the gift and the person who gave it
If you feel uncomfortable explaining the gift, the discomfort probably means it would be ethically problematic
The laws and ethics related to giving gifts between parties as a business practice are highly diverse from culture to culture
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Strategies for Managing Stakeholders
Confrontation strategies use courts, public relations, and lobbying to fight a stakeholder group.
Damage control strategies admit mistakes and attempt to improve public image and their relationship with stakeholders.
Accommodation strategies accept social responsibility for business practices and make appropriate changes.
Proactive strategies signify a partnership with the stakeholder and go beyond the groups expectations.