Manage Your EMC® Captiva® 7.1 Upgrade

Are you Ready?

Who’s Upgrading?

2

InputAccel 6.5 SP2

InputAccel 6.5 SP1

InputAccel 6.5

InputAccel 5.3 SP4

Captiva Capture

7.0

InputAccel 6.0 SP3

First thing first,

Get Prepared

Clean Up Existing Captiva System

• Check for old batches, which can cause problems when updating

• Zero priority batches

• Task with error status

• Locked batches

• Old incomplete batches

• 7.1 Update process will update the Captiva Database

4

1 Reminder:

Reveille’s out-

of-box tests

identify old

batches

New Hardware/Operating Systems

• Take advantage of 64 bit OS for memory

• Update IA server to 64 Bit Windows

• Strongly recommended to enhance performance

• Enables access to full 32-bit memory space (4 GB)

• Update at least some of your module servers to 64 bit Windows OS

• Some new IA modules will be strongly recommended to run on 64 bit Windows

5

DO!

DO!

2

Remember:

64-bit Windows

offers increased

performance and

security

Establish Performance Baseline

• Captiva Server Metrics for existing system

• DAL average execution time

• DAL average number of data requests

• DAL error count

• Processing message count

• VBA message thread queue length

• Database event queue length

• WMI Classes for this data

• Win32_PerfFormattedData_IA6Dal_IA6Dal

• Win32_PerfFormattedData_InputAccel_IA6Server_InputAccel

6

3 Did you know?

Reveille’s built-

in KPIs provide

these Captiva

Server Metrics

Test/ Prepare for Update

• Captiva Database Updates

• Create backup copy of current Captiva Database

• Run 7.1 database update program against this back up copy and check for any errors

• Scripts or Batch files to cleanly shutdown and restart on Captiva modules on all servers

• Shutdown Module services first

• Shutdown Captiva Server

• Apply updates

• Start Captiva Servers

• Start all module services

• Check all modules are connected

7

4 Don’t forget!

Reveille tests

can be used to

verify all

modules are

connected

Next step,

Successfully QA

Your Upgrade

Check update process

• Check update logs

• Database update logs

• Windows Event Logs on Captiva Module servers

• Start of Captiva Module servers

• Confirm all modules are connected to new Captiva IA servers

• Compare batch numbers in converted system to those prior to conversion of database

• Check Server Side performance against baseline data

• Process known set of batches and check for expected results.

• Check documents were created as expected

9

Note:

Use Reveille to verify

pre- and post-

upgrade performance

statistics & Reveille’s

out-of-box tests can

verify a test batch

runs successfully

5

Last, find out how

Reveille Can Help

Captiva metrics

At-a-glance

trending

Pre- / Post-

upgrade values

Thresholds

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