managed backup cloud services

© 2010 IBM Corporation

Business Continuity and Resiliency Services

Managed Backup Cloud Services

September 2010



Pay-as-you-use pricing model

No long-term architectural investments

Scalability and automation to handle growth

Flexibility to meet changing requirements

High levels of performance and reliability

Reduced costs for deploying new services

Comprehensive reporting capabilities

IBM’s Managed Backup Cloud Services

Cloud Computing:

A style of computing where scalable and elastic IT-enabled capabilities are provided "as a service" to external customers using Internet technologies*



Addressing the Challenge of Backup…via the Cloud

Reduce and Manage Data Protection CostsAs data footprints grow, companies need to control costsManaged Backup Cloud can reduce the total cost of ownership by up to 40% and avoid capital investmentsManaged Backup Cloud is highly scalable to meet growing needs without additional capital investments

Improve Quality of ServiceIndustry backup and restore success rates range from 60 – 85%*

Managed Backup Cloud consistently delivers 99% success rates with 24x7 access to IBM experts

* Source: Gartner. ESG 2008

IBM Managed Backup Cloud can reduce TCO by up to 40% and improve service levels by up to 30% without requiring the client to increase staffing or capital expense

Businesses are increasingly vulnerable to data loss with shrinking budgets and the need for increased service levels

3



In house solutions may not yield expected success rates

Hardware and Software drive the major areas for annual backup TCO and also account for the majority of causes of backup failures.

Annual TCO of Backup Solutions

Managed Backup Cloud can near-eliminate the ‘Causes’ and reduce the Costs



Managed Backup Cloud delivers significant ROI for clients over a three-year period

ROI vs. DIY realized via Savings from:

No Upfront Investment

• Large initial hardware capital expenditure avoided

• No Software licensing/upgrades

Infrastructure utilization more efficient within the cloud

Resources for backup operations/ support can be re-purposed

Additional ROI value of enhanced data availability due to higher backup success rate

5

Source: IBM Analysis & Software company questionnaireNote: Recurring costs vary by region and customer election.



• Supervises and directs all activities regarding maintenance and support of services and infrastructure

• Proactively monitors• Health of infrastructure devices• Overall system activity• Events and tasks

• Handles system-generated alerts and requests from Clients

• Follows carefully documented procedures covering all aspects of service operations, including

• SLA tracking• Escalation methods• Communication paths• Change management

24X7 Global Operations Center



Slide 7

Comprehensive Portal and Reporting Capabilities

• Web-based, multi-lingual reporting• Aggregate monthly and daily totals

• Search by date range

• View information in Volume or Event Count

• View information from Backup or Restore events

• View specific information such as: computer name, IP address, number GB transferred, elapsed time for the transfer, and success factor.

• View status of specific devices by active, suspended, and stopped.

• Provisioning and Support• Graphical or tabular reports• Alert notifications• Monthly SLA Reporting

managed backup cloud services

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