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  • Managed Security Service Providers

    dUmmieS

    Rackspace and Alert Logic Special Edition

    A Wiley Brand

    Sharpen your cloud security posture

    Navigate your security journey: DIV to MSSP

    Manage regulated environ men ts

    David Neuman

    Daniel Clayton

  • About Rackspace At Rackspace, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. As a leading managed security services provider (MSSP), Rackspace not only offers threat monitoring and data protection services, but also around-the-clock rapid response and remediation services. The Rackspace 24x7x365 Customer Security Operations Center (CSOC) is staffed by experienced GCIA- and GCIH-certified security analysts. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.

    Learn more at www.rackspace.com or call 1-800-961-2888.

    About Alert Logic Alert Logic is a leading provider of Security-as-a-Service solutions for cloud, hybrid, and on-premises data center infrastructure. Fully managed by a team of experts, the Alert Logic Cloud Defender suite delivers the deep security insight and continuous protection needed to protect company's most sensitive data. Alert Logic provides 24x7 network, system and application protection for more than 3,800 organizations worldwide. Built for cloud scale, the Alert Logic Active Analytics platform manages more than 5 petabytes of data, analyzes more than 400 million events, and identifies more than 50,000 security incidents monthly.

    For more information, visit www.alertlogic.com

    These materials are © 2017 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.

    https://www.rackspace.com/ https://www.alertlogic.com/

  • Managed Security Service Providers

    Rackspace and Alert Logic Special Edition

    by David Neuman and Daniel Clayton

    These materials are © 2017 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.

  • These materials are © 2017 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.

    Managed Security Service Providers For Dummies®, Rackspace and Alert Logic Special Edition

    Published by John Wiley & Sons, Inc. 111 River St. Hoboken, NJ 07030-5774 www.wiley.com

    Copyright © 2017 by John Wiley & Sons, Inc., Hoboken, New Jersey

    No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions.

    Trademarks: Wiley, For Dummies, the Dummies Man logo, Dummies.com, and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates in the United States and other countries, and may not be used without written permission. Rackspace and the Rackspace logo are trademarks or registered trademarks of Rackspace, US Inc. Alert Logic is a trademark or registered trademark of Alert Logic, Inc. All other trademarks are the property of their respective owners. John Wiley & Sons, Inc., is not associated with any product or vendor mentioned in this book.

    LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY MAY BE CREATED OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES CONTAINED HEREIN MAY NOT BE SUITABLE FOR EVERY SITUATION. THIS WORK IS SOLD WITH THE UNDERSTANDING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR OTHER PROFESSIONAL SERVICES. IF PROFESSIONAL ASSISTANCE IS REQUIRED, THE SERVICES OF A COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT. NEITHER THE PUBLISHER NOR THE AUTHOR SHALL BE LIABLE FOR DAMAGES ARISING HEREFROM. THE FACT THAT AN ORGANIZATION OR WEBSITE IS REFERRED TO IN THIS WORK AS A CITATION AND/OR A POTENTIAL SOURCE OF FURTHER INFORMATION DOES NOT MEAN THAT THE AUTHOR OR THE PUBLISHER ENDORSES THE INFORMATION THE ORGANIZATION OR WEBSITE MAY PROVIDE OR RECOMMENDATIONS IT MAY MAKE. FURTHER, READERS SHOULD BE AWARE THAT INTERNET WEBSITES LISTED IN THIS WORK MAY HAVE CHANGED OR DISAPPEARED BETWEEN WHEN THIS WORK WAS WRITTEN AND WHEN IT IS READ.

    For general information on our other products and services, or how to create a custom For Dummies book for your business or organization, please contact our Business Development Department in the U.S. at 877-409-4177, contact [email protected], or visit www.wiley.com/go/ custompub. For information about licensing the For Dummies brand for products or services, contact BrandedRights&[email protected]

    ISBN 978-1-119-45836-4 (pbk), ISBN 978-1-119-45830-2 (ebk)

    Manufactured in the United States of America

    10 9 8 7 6 5 4 3 2 1

    Publisher’s Acknowledgments

    We’re proud of this book and of the people who worked on it. Some of the people who helped bring this book to market include the following:

    Development Editor: Lawrence C. Miller

    Project Editor: Martin V. Minner

    Editorial Manager: Rev Mengle

    Senior Acquisitions Editor: Amy Fandrei

    Business Development Representative: Kimberley Schumacker

    Production Editor: Siddique Shaik

    http://www.wiley.com http://www.wiley.com/go/permissions mailto:[email protected] http://www.wiley.com/go/custompub http://www.wiley.com/go/custompub mailto:BrandedRights&[email protected]

  • These materials are © 2017 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.

    Table of Contents FOREWORD ..........................................................................................................v

    INTRODUCTION ............................................................................................... 1 About This Book ................................................................................... 2 Icons Used in This Book ....................................................................... 2

    CHAPTER 1: Understanding Security Challenges in the Modern IT Landscape ............................................... 3 Ongoing Cloud Adoption ..................................................................... 3 The Burden of Responsibility is Shifting ............................................ 5 Traditional Approaches to Security are Failing ................................. 5 Winning on the New Battleground ..................................................... 7

    CHAPTER 2: Recognizing the Need for a New Strategy ............... 9 IT Transformation and Security Go Hand in Hand ........................... 9 Security Should Be Integral to Your Cloud Journey ........................ 10

    CHAPTER 3: Creating a New Normal in Cybersecurity .............. 15 People: Modern Defense Requires Deep Expertise ....................... 15 Process: Deter, Detect, Respond, Report ........................................ 18 Technology: Underpin Operations with Best-of-Breed Tools ....... 20

    CHAPTER 4: Making the Journey from DIY to MSSP ..................... 25 Starting the Security Journey ............................................................ 25 Considering Operational Imperatives .............................................. 26

    CHAPTER 5: Exploring Use Cases and Success Stories ............... 31 Retail .................................................................................................... 31 Healthcare ........................................................................................... 34 Banking and Financial Services ......................................................... 35 Digital Media ....................................................................................... 37

    Table of Contents iii

  • These materials are © 2017 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited.

    CHAPTER 6: Ten Reasons Your Cybersecurity Strategy Needs a Regular Checkup ............................. 39 Attacks are Increasing ........................................................................ 39 Bad Guys Are More Devious Than Ever ........................................... 40 The Value of Data is Growing ............................................................ 40 Attacks Take Months to Discover ..................................................... 40 Your People Are Your Top Security Risk .......................................... 41 Fir