Managed Serv ices Port fo l io

360° Service SolutionsWe understand that managing and maintaining diverse audiovisual and unified communications

solutions can be a complex task. Avidex combines the best manufacturer-trained and certified

industry professionals with a comprehensive managed services portfolio to fully support our client’s

complete audiovisual needs. The goal of our 360° Service team is to understand and deliver your

requirements for success.

The Right FitAvidex offers flexible support and managed services options to suit your organization’s needs, budget, and AV roadmap.

Service AssuranceRemote monitoring, diagnostic, and management capabilities ensure service uptime and performance, especially for critical rooms.

Return On InvestmentWe’ll proactively manage your AV systems and provideinsights on utilization, so you can focus on reaching your business objectives.

Avidex is helping our clients

make connections, better

leverage their technology

investments, and achieve

superior business outcomes.

Advance Your Business with AV Managed Services

• Reduce time spent on system updates, repairs,and logistics

• Enhance system ROI and user engagement

• Gain business intelligence with system reportsand analytics

• Increase technology up-time

• Ensure reliability of mission critical assets

• Improve system performance and lifespan

• Experience worry-free preventive maintenance

• Utilize system-certified professionals as anextension of your team

• Management of the technology life cycle

* Standard Business Hours in Pacific Time

Essential Advanced EliteHelp Desk Support Availability 8 x 5 * 24 x 7 24 x 7

Priority Call Response Time SLA 4 hrs 2 hrs 1 hr

Priority On-Site Response Time SLA 2 business days 1 business day 4 business hours *

RMA Management of OEM Hardware

Annual Preventive Maintenance & Reporting

Remote Monitoring with Fault Detect & Reporting

Remote Monitoring with Fault Diagnoses & Troubleshooting

AV Solution Analytics & Reporting

Assigned Service Management withEscalation Access

Remote Management of Device Firmware, Configurations & Changes

On-Site AV Service Assurance Technician Optional Optional Optional

Emergency Loaners for Business Critical Devices

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360° Coverage

©Avidex 2019.

Avidex delivers innovative AV solutions that enable organizations and enterprises to collaborate, create, and share ideas through state-of-the-art audiovisual and unified communication technologies. Avidex is a PSNI Global Alliance affiliate and member of the Technology Services Industry Association (TSIA). We are the 9th largest AV integrator in the U.S. and a subsidiary of ITOCHU International, Inc., a Fortune Global 500 corporation.

Connecting People Through Innovation

avsupport@avidex.com | 800.497.7104 | avidex.com