managed solutions desktop infrastructure managed services presentation

1Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035

Mobile: 925-808-1907 – Website: www.managedsolutionsit.com

Desktop Infrastructure Managed Services

Managed Solutions, Inc.

Global Solutions



Desktop Infrastructure Services



New Hire Deployments

Looking for a better way to Deploy Desktops & Laptops to new Employees and Contractors more efficiently and cost effectively, Managed Solutions has the vision, experience and resources to improve these services to the business.

Dedicated Uniformed Project TeamEvaluation of Current Deployment Processes Make Adjustments to Improve the Deployment Process

–Imaging Process–Application Installations & Packaging

Documentation of all New Hire Processes Validate Asset Inventory ProcessEnsure Desktop IT Security Policies Followed Implement New Hire Checklist & Flowchart Verification of Service Provided Implement SLA Based Service



Terminations & Exits

Every company has employees who leave for one reason or another, ensuring you recover and secure company assets once someone has departed is essential to business continuity, data protection and information security.

Dedicated Uniformed Project TeamEvaluation of Current Termination Processes Make Adjustments to Improve the Termination Process

–Data Recovery & Storage–Hard Drive Reformatting

Documentation of all Termination Processes Validate Asset Inventory ProcessEnsure Desktop IT Security Policies Followed Implement Termination Checklist & Flowchart Verification of Service Provided Implement SLA Based Service



Hardware Refresh & Lifecycle Planning



• Identify and Place Service Desk Manager

• Introduction of Managed Solutions to the Business

• Define Roles & Responsibilities

• Conduct Staff Evaluations

• Evaluate Current Processes & Procedures

• Review Facilities Layout• Understand Knowledge

Base• Evaluate Incident

Management Application & Metrics Reporting

• Understand the Business’ Expectations of the Service Desk

• Document Processes and Procedures – Run Book

• Validate IT Security Compliancy & Controls

• Change Control Process• Asset Management• ITIL & Best Practices

Standards• Staffing Solutions• Develop SLA Delivery

Assurance Program• Metrics Reporting• Update Knowledge Base • New Hire & Term Process• Flowchart Ticketing • Remote Service Model

• Desktop Support as a Service• Create a Unified Department • Communicate with the

Business• Rotating Cross Trained

Services Team• Customer Sat Surveys• Implement Tech Stop• Implement an Organized

Service Delivery Model• Provide SLA Driven Services• Solve Recurring Break / Fixes• Mobile Device Support• Dedication to Continuous

Process Improvement

Service Desk Methodology



Microsoft Office & OS Migrations



Next Steps



Questions & Answers

managed solutions desktop infrastructure managed services presentation

Documents

new hire processes

implement sla

asset inventory process

new employees

new hire deployments

security policies

sla driven services

global solutions