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Page 1: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud
Page 2: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Prasad Ravuri Director, Software Development Harish Niddagatta Senior Principal Product Manager Systems Management Products October 27, 2015

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Managed through Single Pane of Glass CON9733

Page 3: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Page 4: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Program Agenda

Enterprise Manager Single Pane of Glass Management

Use Case 1: Diagnose Database Performance Issue

Use Case 2: Diagnose Database Failure Issue

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Page 5: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Program Agenda

Enterprise Manager Single Pane of Glass Management

Use Case 1: Diagnose Database Performance Issue

Use Case 2: Diagnose Database Failure Issue

1

2

3

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Page 6: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Total Cloud Control

Optimized, Efficient | |

Integrated Cloud Stack Management

Agile, Automated

Complete Cloud Lifecycle Management

Scalable, Secure

Superior Enterprise-Grade Management

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Next Release Builds on a Solid Foundation

Optimized, Efficient | |

Integrated Cloud Stack Management

Agile, Automated

Complete Cloud Lifecycle Management

Scalable, Secure

Superior Enterprise-Grade Management

NEW: Continuous Monitoring

NEW: Infrastructure Management

NEW: Improved

Hybrid Cloud Management

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 8

Unification of Hardware and Software Management

EM C

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d C

on

tro

l EM

Op

s C

ente

r

• Single pane of glass for hardware and software management

• Ease of diagnostics with drill down from application

• Unified

• Agent and Management Server

• Security Framework

• Software Library

• Incident Management

• Job System

• Extensibility

Page 9: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Single Pane of Glass for Complete Stack Management

Incident & Problem Management

Configuration Management

Lifecycle and Cloud Management

Storage

VMs/Servers

Databases

Middleware

Applications

Network Designed in EM 13c

Performance Management

• Enable cross-tier management, examples:

• Top-down diagnostics: drill down into storage issues in context of database

• Bottom-up impact analysis: what applications will be impacted if the storage is patched

• Support for Exa, Supercluster, T5-8, M5-6, ZFS Storage Appliance, LDOMs, Zones, etc

• Engineered Systems Patching

• Infrastructure Management to benefit from unified security, software library, job system

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 10

New Infrastructure Targets Managed

Engineered Systems:

Super Cluster

SPARC T-Series :

T4-1, T4-2, T4-4, T5-2,

T5-4, T5-8

SPARC M-Series :

M5, M6, M7-8

x86 X-Series :

X2-2, X3-2, X3-2L,

X4-2, X4-2L, X4-4,

X4-8, X5-2, X5-2L

ZFS Appliance:

7110, 7120, 7320, 7420,

ZS3-ES, ZS3-1, ZS3-2,

ZS3-4, ZS4-4

Ethernet & InfiniBand

Rack & PDU

Solaris 10, 11.x

Oracle Linux

Solaris Zones

SPARC LDOM

Page 11: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Program Agenda

Enterprise Manager Single Pane of Glass Management

Use Case 1: Diagnose Database Performance Issue

Use Case 2: Diagnose Database Failure Issue

1

2

3

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Page 12: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Use Case Scenario

Zpool Database ZFS Storage Appliance

Disk Shelf

LUN

Page 13: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Database CPU utilization suddenly goes up

Problem Description

Use Case 1: Diagnose Database Performance Issue

Page 14: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Database Home Page

CPU Utilization (disk fault)

CPU Utilization (No Fault)

CPU Utilization (disk fault)

CPU Utilization (No Fault)

Page 15: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Database Incidents

Page 16: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Disk Fault Incident Details

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

ZFS SA/Disk Shelf Target Home Page

Faulted Disk

Page 18: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Use Case 1: Diagnosis Summary

1. Admin notified of CPU utilization spike on the DB home page

2. Incident is generated around the same time, click on the incidents link on the DB home page

3. On the incidents list page, click on the disk fault incident to go to the incident details page

4. Look at the incident description, time of the incident and the target

5. Click on the target link of the incident details page to drop down to the home page of the target

6. On the home page of the target, the photo realistic view will have the faulted component/disk highlighted in red. Note the location of the disk, serial number, part number and vendor for service

Page 19: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Program Agenda

Enterprise Manager Single Pane of Glass Management

Use Case 1: Diagnose Database Performance Issue

Use Case 2: Diagnose Database Failure Issue

1

2

3

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Page 20: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Database goes down

Problem Description

Use Case 2: Diagnose Database Failure Issue

Page 21: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Database Home Page

Page 22: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Database Incidents and Problems List

Page 23: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

LUN Failure: Incident Details

Page 24: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

ZFS Storage Appliance Home Page

Page 25: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

ZFS SA/Disk Shelf Home Page - Incident List

Page 26: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Use Case 2: Diagnosis Summary

1. Admin notified of database going down and the incidents

2. Go to the incidents list form the database page

3. On the incidents page, notice LUN going offline, failure to connect to database and the database going into UNKNOWN status in this order

4. Click on the LUN offline incident to see the details of the incident and the target this LUN is being exported from

5. Click on the target link of the incident details page to drop down to the home page of the target

6. Service/Fix by logging into the appropriate target

Page 27: Managed through Single Pane of Glass - Oracle Cloud · Single Pane of Glass for Complete Stack Management Incident & Problem Management Configuration Management Lifecycle and Cloud

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Single Pane of Glass Management Tool

Single pane of glass for managing

• Across the stack – Provide unified solution for hardware and software

management

– Complete solution for performance management, lifecycle management and cloud management

• Across on-premise and Oracle PaaS – Provide comprehensive hybrid cloud management at-

par with on-premise capabilities

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 28

Enterprise Manager Sessions

What When Topic Location

Session CON9728

Wednesday 4.15-5

Best Practices for Engineered Systems Management Using Oracle Enterprise Manager

Intercontinental—Grand Ballroom C

Demogrounds Monday: 10:15am – 6pm Tuesday: 10:15am – 6pm Wednesday: 10:15am – 4:00pm

Oracle SPARC/x86 Systems and Virtualization Management with Oracle Enterprise Manager

Moscone South, Center, Engineered Systems, Servers and Storage Workstation ID: SC-034

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 29

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