managed wifi and security for the smart home 2020 - 2025 · managed wifi and security for the smart...

©2019 MARAVEDIS | Proprietary

Managed WiFi and Security for the Smart Home 2020 - 2025

A webinar in partnership with Minim, WISPA, Informa Tech, and Community Broadband Networks

DECEMBER 2019


Agenda

1. Key Report Findings - Maravedis

2. BBWF Highlights - Informa Tech

3. WISPA Perspective - WISPA

4. Case Study - CBN Geneva

5. Vendor Spotlight - Minim

INTRODUCTION

Webinar sponsor


Key Report Findings

Speaker:

Adlane FellahSenior AnalystMaravedis [email protected]


AgendaMARAVEDIS REPORT FINDINGS

§ Wi-Fi Enables The Connected Home§ Factors Affecting Home Wi-Fi Experience§ Security & IoT


The ReportMARAVEDIS REPORT FINDINGS

§ Report 65 pages, published in November 2019§ Survey Took Place During Sept-Oct 2019, 218

responses§ 42% from service providers, 25% from network

vendors§ 37% responses from Technical R&D, 39% form C-

Level and Sales and Marketing§ Case studies for Comcast, Liberty Global, Bell

Canada, Orange, Talk Talk, KPU and XL Broadband


MARAVEDIS REPORT FINDINGS

1-5 Devices 6-10 Devices 11-15 Devices + 15 Devices0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

Number of Connected Devices per Home by 2021

<10%

11-30%

31-50%

51-70%

over 70%

May not be reproduced without written permission of Maravedis LLC



Wi-Fi slow speed Wi-Fi cannot connect Wi-Fi disconnects/notstable

Wi-Fi extender issues Forgot password Forgot SSID0

1

2

3

4

5

6

Please rank the main reasons your customers are calling for support? 1 being the most common




• What is the average cost of a truck roll?

• What is the average cost of a service call?

• What percentage of inbound support calls result in a truck roll?

• What percentage of inbound support calls are related to Wi-Fi?

31% 17%

$US134.76$US49.63



Additional monthly servicefee (if so indicate how muchin your currency in the other

box)

No additional fee because itreduces churn

No additional fee because itimproves our Net Promoter

Score (NPS)

No additional fee because itreduces our OPEX

Other (please specify)0.00%5.00%

10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00%

How do you monetize your managed home Wi-Fi?




Answer Choices ResponsesProtect my network from New Threats 51.02%Protect my network from abuse and unnecessary traffic (D/DoS, Serving Malvertising, Serving Spam) 51.02%Protect my customers from New Threats 44.90%Give my customers tools for Parental Control 30.61%Protect my Customer’s Privacy 42.86%Protect my CPE from being compromised/hacked 38.78%Securing Consumer IoT devices 36.73%Other (please specify) 4.08%

Home Cyber Security



Home monitoring& security

Smart speakers Smart lighting Smartthermostats

Video &Entertainment

ConnectedAppliances

All the Above Don't Know0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

What future services do you envision for the connected smart home?

Now

by 2021



ConclusionsMARAVEDIS REPORT FINDINGS

§ Poor Wi-Fi Performance is Expensive§ Diverse Operator Strategies§ Operator still defining their Security and IoT Strategies


BBWF Highlights

Speaker:

Chris SilberbergConference DirectorInforma Tech

Trends in the Connected Home

3rd December 2019

Chris Silberberg, Producer BBWF, [email protected]

Broadband World Forum 2019: Trends in the Connected Home 14

Information Classification: General

Presentation title 15

www.informatech.com


Presentation title 16

“The best forum for meeting With and hearing from service Providers from around the world.”Julie Kunstler, Principal Analyst, Ovum

“BBWF is year-over-year consolidating its position as one of the major events in the broadband panorama. The participation of delegates is increasing, the quality of the speakers and sessions as well as the quality of the exhibition.”Luis Filipe Alveirinho, CTO, Altice Portugal

“There is no better way to gain an insight into the continued evolution of Broadband internet than BBWF.”Martin Wessel, Head of Technology Evolution, Telecom Argentina

www.informatech.com


The Home Network – More Management, Security & Devices


Remember!• The customer doesn’t care whether it’s

Wi-Fi 6 or 5G, FTTp or FTTc – It is all ‘Internet’

• Service Providers need to cater to a growing eco-system of devices with a lack of standards and security

• SPPEEEEEDD – No longer the only Network metric that matters

• Operators need to deliver better overall QoS – How?• Adopt Data Driven proactive CX• Look at Managed Residential Services• Buildout Security as a Service• Home security market expected to be a

big growth area in near term

www.informatech.com


Preparing for the next wave of OTT & Digital Lifestyle services

• Streaming Platforms – Aggregation & Partnership Key

• Gaming – need reduced latency & RT monitoring to provide QoS

• The age of digital ubiquity is here – so make your offering a change for good


www.informatech.com

Thank youInforma.com

19

13-15 October 2020, RAI, Amsterdam

Visit: www.tmt.knect365.com/bbwf

Follow: @BBWorldForum #BBWFJoin LinkedIn Group: Broadband World Forum

www.informatech.com

http://www.tmt.knect365.com/bbwf


WISPA Perspective

Speaker:

Mike WendyCommunications DirectorWISPA

2019

WISPs and Wi-Fi: A View from WISPA

Mike WendyDirector of Communications

2 0 1 9

WISPA Story• Voice of the US fixed wireless industry• 800 members from entire WISP ecosystem• Lobby for industry in DC, the states, media• Active in standards-setting bodies• Hosts 2 annual conferences – WISPAPALOOZA

and WISPAMERICA

2 0 1 9

Deployment Model• Each Access Point

Sector can support up to 238 Active Connections

• 30-50 Active Connections Typical

• Residential installation time ranges from 45-90 Minutes

2 0 1 9

What is Fixed Wireless?

2 0 1 9

WISP Story• 2000 WISPs in the US, Serving 6 million largely

rural customers• Less than 10 employees, serving 1,200 subs• Locally owned and operated• Self-financed, unsubsidized• Model built largely on unlicensed spectrum

2 0 1 9

WISP Story• Rural residential focus, but growing urban footprint • Competitive pricing, with packages as low as $40

per month• Packages run from 3/1 and up to gigabit• Most common packages are 10/1, 25/3• Focus on right-sizing service packages• Bandwidth constraints determinative• But WISP customer no different than others

2 0 1 9

WISP Story

2 0 1 9

Key Growth Drivers• Consumer demand for

broadband connectivity and associated applications, especially video / streaming services• Home / farm automation,

security, the Internet of Things (IoT) and gaming are emerging growth drivers

2 0 1 9

Thank you!

• Questions?• Reach me at: [email protected]


Case Study

Speaker:

Thomas MaggPresident Community Broadband Networks Geneva


Background

Key facts about Community Broadband Networks Geneva

● Founded: 2019● Type: WISP● Coverage: Upstate NY region● Subscribers: 200+● Services: Internet, phone, TV

CBN Geneva is part of Community Broadband Networks America

CASE STUDY: CBN GENEVA



Managed WiFi: Key Goals

No hardware vendor lock-in

Improved customer experience

Reduced support costs

CASE STUDY: CBN GENEVACASE STUDY: CBN GENEVA


Testing and Proof of Concept

1st solution deployed: Hardware manufacturer solution

● Locked-in to hardware vendor● 20-30% of deployments had to be supported with WiFi repeaters● Subscriber satisfaction decreased

2nd solution tested: Minim

● Ran with 5 customers ● No vendor lock-in● Easy to setup and smooth deployment overall● Subscriber satisfaction increased for 4 out of the 5 customers

CASE STUDY: CBN GENEVACASE STUDY: CBN GENEVA


Landing on a Solution: Minim


Key reasons for choosing Minim

✓ Router management: We can keep track of all routers in inventory & pinpoint when customer routers go offline.

✓ Bandwidth management: We can monitor bandwidth usage by customer & determine who might have issues.

✓ Network management: We can configure customer routers & change SSID/passwords.

✓ Hardware choice: We can mix and match hardware & not be locked-in to a single vendor.

✓ Cost reduction: We can identify & troubleshoot customer issues before they call for help, without deploying truck rolls.



Landing on a Solution: Minim


Key reasons for choosing Minim



Vendor Spotlight

Speaker:

Andy PiggottSVP, Customer SuccessMinim


VENDOR SPOTLIGHT: MINIM

ISPs are met with big obstacles

Home gateway variability ● ISPs typically have more than 4 generations of Customer Premise Equipment in homes ● Subscribers purchase their own routers, mesh nodes and extenders

Explosion of IoT devices ● ISPs don’t have the toolset to identify the IoT; can’t tell between smart TV vs. speaker● Thousands of devices & vendors + most lack built-in security, can’t be upgraded easily/ever

Finding the right solution● Existing security solutions are overly complex & daunting; no IT specialist at home● A successful solution must be simple & enjoyable; things must seem to “just work”● Devices that compete for bandwidth should work in harmony (e.g. IPTV)



Managed WiFi must evolve


PAST: Basic remote device + firmware management

● TR-69 technology● Basic network troubleshooting

FUTURE: Smart home IoT management and security

● IoT security services ● Smart home services● Network healing● Mix-match CPE ● WiFi 6+

PRESENT: Basic WiFi management capabilities

● See devices on network; no fingerprinting

● Remotely manage router in interface

● Bundled extenders




Minim, the curated WiFi and IoT security platform

Subscriber APIs Service Provider APIs

Minim Security

Minim IoT Fingerprinting

Unum SDK (agent)

Minim App

Minim Self Install

Minim Security Blanket

Minim Care Center

Minim Security Center

Minim Firmware Management

Minim Mesh

Minim Management

* Customizable and API-driven* Modular: choose what you need* Hardware agnostic* Best-in-class IoT fingerprinting




MinimⓇ Care Portal

Give support reps vital visibility to efficiently troubleshoot top call issues:

✓ Complete visual inventory of connected devices ✓ Bandwidth usage and signal strength by device✓ Upload/download speeds - network, per device✓ Router settings management + remote reboot✓ Network health score to quickly highlight issues✓ Audit trail of all events, issues, configuration changes✓ Text subscriber their router SSID and password✓ Comprehensive security analysis + playbooks✓ AI-powered network improvement recommendations✓ Build this functionality in your UI with Minim APIs✓ AI-driven, real-time threat detection, including:

Ransomware, Trojan, Botnet, Worm, Spyware, Known Exploits, Network intrusion




Minim IoT fingerprinting technologyProprietary technology uncovers friendly names, key attributes & behavior analysis for devices

Automatically populated attributes

Manufacturer Nest

Model Learning Thermostat

Generation 2nd

Friendly name Upstairs Thermostat

OS Linux

Category Thermostat




MinimⓇ AppAndroid and iOS app with AI-driven router setup, self care,

parental controls, and security guidance* Brandable; fast-time to-market* Usable security



“ I didn't have to go out and completely reinstall or build something… I could just simply add a router. And it's worked out very easily and simply.”

Bill Bauer, CEO & Founder, InterTECH


Customers and partners

“ Minim understands the unique challenges service providers face... Their tools are improving our interactions with customers and reducing truck rolls. ”

“ This cut down the number of customer support calls dramatically while also boosting my revenue.”

Tier 1-2 operators in associations NCTC, WISPA, and more

“ Trusted Home [allows] CSPs to provide seamless smart home security to customers along with easy automated assistance to solve connectivity problems.”

Tier 1 partner

Forbes Mercy, CEO, Washington Broadband

Stephen Barraclough, GM, Burlington Telecom

Andrew Bunten, SVP of Content Production at Irdeto



Thank You

Please visit https://shop.maravedis-bwa.com/ and use code WEBINAR10 at checkout for a 10% discount on the report.

SPECIAL OFFER

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managed wifi and security for the smart home 2020 - 2025 · managed wifi and security for the smart...

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