ManageEngine® Applications ManagerManage Application Performance in Physical, Virtual

and Cloud Environments

Introduction

Technical Overview

Key Differentiators

Customers

Summary

Agenda

ManageEngine & the 90:10 Promise

ManageEngine Software is used by over 50,000 customers including 3 out of every 5 Fortune 500 companies

•Acquired Products•Complex Integrations•Expensive Business Model

Big 4

•Lower Price points•No integration•Vendor viabilityIndependent

Point Products

•Single Vendor•Integrated Value•Affordable Price PointManageEngine

Vendor Landscape

ManageEngine Applications Manager

• Application Performance Management– Application Servers– Databases– Servers– Middleware/Portal Monitoring– Custom Apps & Web Apps– Virtual & Cloud Resources

• Fault Management• Reporting• SLA Management

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Business Centric View to Monitoring IT Resources

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Business Services Management

Value:

• Prioritize application Issues• Know which business process

is affected

Single console for App servers, databases, servers, webservices, web transactions & virtual/cloud resources

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Value:• Lesser Point Tools to Manage• Troubleshoot Performance Issues faster and Effectively

Monitor Physical, Virtual & Cloud Apps

07/22/08

Performance Management: Single Dashboard

• WebLogic Server, WebSphere, Oracle AS, JBoss, Microsoft .NET, Tomcat, SilverStream, GlassFish, vFabric tc Server

Application Servers

• SAP, Oracle E-Business SuiteERP

• Oracle, Sybase, MS SQL, DB2, MySQL, PostgreSQL, Memcached

Databases

• Windows, Linux, AIX, AS/400, iSeries, HP UX, Mac, Solaris, Novell, VMware, Hyper-V

Servers

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• HTTP(s) Synthetic Transactions, Real Browser MonitorWeb Applications

• URL to SQL Response Time Breakup, transaction tracing, Apdex scores

Transactions(Java, .Net, Ruby on Rails)

• Monitor Performance & Availability of SOAP Web ServicesSOA Web Services

• JMX, SNMP, WMI, Scripts, Java RuntimesCustom Applications

Performance Management (contd.)

• Microsoft MQ, MS Office SharePoint, RabbitMQ, IBM WebSphere MQ, WebLogic Integration

Middleware/ Portal

• VMware ESX/ESXi• Hyper-VVirtualization

• Amazon AWS(EC2,RDS, EBS, S3)• Windows AzureCloud Apps

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Performance Management (contd.)

Trigger Network

Discovery via Web Client

Specify Credentials of

Resources

Configure Thresholds,

Alerts

Monitoring Collects

Performance Metrics

View Reports, Graphs,Alerts

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How does Applications Manager Work?

Monitoring Starts

Agentless Monitoring of Heterogeneous Infrastructure

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• CPU, memory, disk• Process monitoring• Network interface stats• Disk I/O • Services on the server• AS400 server status,

number of jobs and admin console

• Hardware metrics

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Performance Metrics – Servers

• Sessions, Hits Per Second

• JVM Memory, Thread Pools

• Transaction Stats• JMS, Queues • Traffic Metrics • Usage Patterns

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Performance Metrics – Application Servers

• Connection times, log files

• Tablespace, database size

• Buffer hit ratios• Reads, writes, I/O• SQL statistics, locks,

etc.14

Performance Metrics - Databases

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Web Transactions

Support for Java, .Net, and Ruby on Rails transactions

Apdex scores, transaction traces, metrics from url to sql

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MonitorJMX(Java

Management Extensions)

SNMP, Trap Listeners

Windows WMI

Custom Monitoring (Java,

Perl, .NET)

Web Apps (URL Sequences)

Monitor Custom Applications

Measure What Your End Users

Experience

Simulate Web Application

Browsing Behavior

Monitor Response Times

Define Acceptable Response Time

(say, 2 secs)

Set SLAs(Gold SLA)

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End User Experience Measurement

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Real Browser MonitorRecord & playback web transactions from enterprise branch offices

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End User Experience MonitoringMeasure end user experience of business-critical network services & apps from branch offices

Accurate response time from all critical locations

Categorize performance problems as local or global issues

Troubleshooting Capacity Planning Meet SLAs Improve quality of services to

end users

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Virtualization Monitoring

Out-of-the-box support for VMware ESX/ESXi & Microsoft Hyper-V Servers

• Monitor VMware ESX/ESXi and Microsoft Hyper-V servers and their guest VMs

• Performance Management for Heterogeneous IT• End User Monitoring helps manage the user experience prior

and post virtualization• Manage performance of both physical and virtual

infrastructure• Automate Virtual Machine Management

Virtualization Monitoring

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• Monitor VMware ESX/ESXi & Microsoft Hyper-V host servers

• Guest VMs• In-depth performance

metrics• Gain insight into ESX &

Hyper-V server performance

• Capacity planning and resource allocation

• Integrated SAN Monitoring• NetApp, EMC, Brocade

using SNIA

Discovery & Mapping of Virtual Resources

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Discover and map dependencies automatically with VMware virtual infrastructure groups

Value:Effective configuration management

Data Centers Clusters ESX/ESXi hosts Virtual Machines

Monitor Amazon EC2, RDS instances, EBS volumes & S3 buckets

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Cloud Monitoring: Amazon AWS

CPU Utilization Network Traffic Disk I/O Volume Traffic, Latency Bandwidth Throughput

Value:

Gain insight into the performance of Amazon AWS

Performance insight into VM, Web and Worker roles.

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Cloud Monitoring: Windows Azure

Request execution time Requests rejected Diagnostic Infrastructure logs Event & trace logs Network traffic TCP connections VMs in Azure roles

Value:Maximize the value of your Windows Azure investment.

• Define service Level objectives• Escalate SLA violation via email• View SLA metrics

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SLA Management

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Scalable Monitoring Architecture

Applications Manager Enterprise Edition

Accessing from Mobile Devices

Optimized for the mobile experience Simple, clear navigation Rich and relevant content from the

beginning Search options List views Native app for iPhone Browser-based client for other

smartphones

Alarm View

Root Cause Analysis

Fault Management

• Over 100 users for contact details• Monitors servers, databases, log files and application

servers• Uses APM for troubleshooting and availability

monitoring• IT operators use APM for availability monitoring• Admin: Identify bottlenecks in infrastructure, plan

capacity• Line of business managers: SLA reports on a quarterly

basis 29

Customer Usage Scenario

CRM Application

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In-depth Application Performance Management

Agentless Monitoring (Ensures Low Cost of Maintenance)

Single Tool for Multiple Technology Components

Setup in Hours not Weeks or Months(No Professional Services & Consultants)

Key Differentiators

• Makes your IT team more productive• Brings a business centric view to IT resources• Support for heterogeneous applications and servers • Helps you troubleshoot faster• Generate reports and empower decision making• Support for industry best practices • Complement existing investments in 3rd party NSM• Low TCO & high ROI

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Benefits

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AC Nielsen

American Honda

Continental Airlines

Cummins

Dupont

Deutsche Bank

EDS

GoDaddy

GE Finance

Vodafone

MetLife

Pfizer

Seagate

SDAC Harvard

Walgreens

Yamaha Motor Corporation

Customers

"We managed to save tens of thousands of dollars by switching from CA's Wily Introscope“ - Bill Bohlen, Hallmark Channel.

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Customer Quote

Summary

Monitor Physical, Virtual & Cloud Infrastructure

Monitoring all Tiers of the Application Stack makes Troubleshooting easier

The ManageEngine 90:10 promise

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Live Demo: http://demo.appmanager.com

Cloud Starter Edition: For SaaS startups and businesses looking to offer cloud services Professional Edition: All features of Cloud Starter plus support for packaged applications. Enterprise Edition: Distributed set up for high scalability. Free Edition: Monitor up to 5 apps or servers

Website: http://www.manageengine.com/apm

Product Editions:

Contact: appmanager-support@manageengine.com

Blogs: http://blogs.manageengine.com/appmanager

More Info

Forums: http://forums.manageengine.com/appmanager

KBase: http://apm.manageengine.com

Pricing: http://www.manageengine.com/apm/pricing.html