management and moral conflicts

Management Roles and Moral Conflicts Mohammad Tawfik

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Conflict Management

● Based on the lectures on “The art of Conflict Management” by Michael Dues, the teaching Company

Roles of Management in Conflict Reduction

AND

Managing Moral Conflicts



Managers and Conflict Management



All organizations are like living organisms, constantly moving, changing, and interacting, and

a change in any one element affects the organization as a whole



Some parts of the system operate informally and unofficially



Managers and supervisors must improve conflict management within the organization in order to

minimize costs.



Seven key principles that can guide top supervisors and managers ...



1- Prevent unnecessary conflict ...



Caused by creating competitive situations



Caused by failing to clearly define roles and responsibilities



Caused by failing to establish areas and lines of authority



Caused by making decisions without consulting the stakeholders



2- Be courageous in the face of conflict



3- Focus on the general pattern of conflict management in the organization



4- Promote informal resolution of conflict



by creating policies that state a preference for resolution by discussion, although with authority

still specified for making final decisions



5- Formal processes need to be in place for conflict management



6- Assess and improve on the organizational culture



7- Model the behaviors they desire in conflict management



Moral and Cultural Conflicts



Moral conflicts are those in which the issues are framed as matters of what is morally right and

morally wrong



Note from the outset that this absolute framing is a dysfunctional conflict strategy



Moral values are inherently subjective, yet they are usually held as nonnegotiable absolutes



In a dispute about a moral question, it’s difficult to reach a win-win resolution



Among the specific tactics that may be helpful in dealing with moral conflicts is reframing, that is, finding a constructive new way to view a conflict

through a different lens or frame.



Other useful tactics include fractionating



Developing empathy



Attempting to build mutual trust



References

1. The art of Conflict Management, Michael Dues, the teaching Company

2. Negotiation and the Anatomy of Conflict, Victoria Pynchon, J.D., LL.M ADR Services, Inc. Century City, California

3. Negotiation Skills & Conflict Handling, Ziaur Rahman, CEO, IITM

4. Organizational Behavior, Robbins, Judge, and Vohra, © 2011 Pearson Education, Inc. publishing as Prentice Hall

5. NEGOTIATION: The Art of Getting What You Want, MICHAEL SCHATZKI,

management and moral conflicts

Education

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organization management

stakeholders management

art of conflict management

conflict reduction

unnecessary conflict

michael dues

key principles