Management of oral and written communication

Oral communication

Face to face conversation Meetings Interviews Seminars Conferences Group discussions Telephonic conversations Teleconferencing Video conferencing Voice-mails

Oral communication is more often used ---

1.Quicker

2.More effective to reach out to masses

3.Modulation conveys moods,facial expressions speak more than language.

4.It is personal

5.Less expensive in case of face to face.

Disadvantages

If unplanned ,chances of mistakes Retention of lengthy messages is difficult

and important parts may be missed out.No accountability as no recordRepetition required if not heard Poor communicators may not convey

message effectivelyNot confidential

Written skills

Planned and organized, takes more time Documented thus official communication Writer responsible for content Dissemination of information is easier Documents carry important information such as

facts and statistics. Includes

letters,memos,reports,proposals,notices,minutes,circulars,manuals,newsletters,journals.

Disadvantages

Time consumingFace to face missing, no personal touchExpressions, feelings not conveyedGood written skills essential for impactEffect of communication happens only

when receiver receives the communication

Effective oral communication

The most important component is voice. Modulation, stress convey moods Pronunciation Avoid colloquial/slang usage Eye contact Body language must convey the right meaning Message needs to vary as per the audience

Effective written communication

Usage of forceful and appropriate words Precise, complete and correct informatioCommunication can be presented

diplomaticallyAvoid exaggerationGood communication creates an

impressionAvoid negative words

Non verbal communication

1.Body language-Facial expressionsGesturesPostureAppearance2.Space3.Time4.Signs and symbols5.charts,maps,graphs6.Posters7.Colour and layout8.Sound

Assignment-marks 5

Q1 effective communication is called the life line of an organization. (mention the factors). Discuss

Q 2 Upward communication is dependent on downward communication. Explain