How  is  your  business  running?  

Do  you  have  to  look  at  your  balance  sheet  to  answer  this  question,  or  do  you  have  the  answer  at  your  fingertips?  When  this  question  isn't  related  to  your  financial  results  but  refers  to  your  processes  and  performance,  bookkeeping  can't  help  you;  only  a  process  analysis  can.  The  classic  form  of  process  analysis  –  through  observation  and  having  people  survey  other  people  –    is  expensive  in  time  and  money,  causes  disruption  and  unrest  within  the  business  and  produces  results  which  are  only  a  subjectively  slanted  section  of  reality,  since  processes  are  digitally  based  and  supported  using  tools  such  as  ERP,  CRM,  BPM  and  other  transaction  systems.    

Our  innovative  and  IT-­‐supported  form  of  process  analysis  produces  results  which  are  100%  accurate  compared  to  classic  process  analyses  yet  brings  time  and  cost  savings  of  up  to  70%.  These  process  analyses  can  be  easily  repeated  as  often  as  desired  without  much  effort  and  are  the  prerequisite  for  a  continuous  improvement  process  in  your  business.  

The  technology  used  by  ProcessGold  is  called  "process  mining".  In  order  to  analyse  processes,  we  require  only  the  standard  log  files  of  the  IT  systems  in  use,  which  contain  information  about  who  (users)  did  what  (process  stamp)  when  (timestamp)  during  which  business  transaction  (case  ID,  assignment  or  order  number,  for  example).  These  data  enable  a  reconstruction  of  the  processes  and  provide  a  wealth  of  information  about  each  individual  business  transaction  (procedure,  persons  involved,  running  and  processing  times  and  so  on).  An  animation  of  all  business  transactions  provides  a  hitherto  unknown  visual  representation  of  the  manner  in  which  your  business  is  really  running  and  reveals  immediate  optimisation  potential.  The  technology  is  so  capable  that  the  process  does  not  have  to  be  described  ahead  of  time;  it  is  automatically  generated  by  the  system,  using  mathematical  algorithms.  The  rapid  and  precise  analysis  enables  the  detection  of  problems  and  a  rapid  and  precise  intervention  at  the  correct  juncture  within  the  process.  

Once  the  data  and  log  files  have  been  prepared  and  analysed,  a  repetition  is  possible  at  any  time  using  current  data,  with  little  effort.  You  may  then  monitor  and  analyse  particularly    important  processes  on  an  ongoing  basis,  using  the  so-­‐called  process  portal.  For  this,  the  data  are  exported  from  the  transaction  systems  at  pre-­‐defined  intervals  and  analysed,  and  the  results  are  provided.  Such  a  process  portal,  based  on  process  mining,  is  the  ideal  basis  for  a  continuous  improvement  process  in  your  business.  

Through  its  high  degree  of  flexibility,  process  mining  is  suitable  for  the  analysis  of  any  process  and  for  all  industries.  The  work  of  process  owners,  as  well  as  your  colleagues  from  IT,  audit,  operational  excellence,  Six  Sigma  and  quality  management,  can  be  particularly  well  supported  using  process  mining.  If  you  would  like  to  learn  how  to  make  use  of  process  mining  for  the  analysis  and  optimisation  of  your  business,  we  are  available  for  a  discussion  and  a  presentation  at  any  time:  

ProcessGold  AG         Rudolf  Kuhn  Robert-­‐Koch-­‐Strasse  116d       CEO    65779  Kelkheim  (Taunus)       Tel  +49-­‐178-­‐8855-­‐528  Germany           rudolf.kuhn@processgold.de  www.processgold.de