management systems and standards
DESCRIPTION
Overview of Management Systems and StandardsTRANSCRIPT
Bagain, Cigaral, Domingo, Magbuhos, Sarmiento, UyQUALMAN K36
Management Systems and Standards
Introduction
● Standards are crucial part of trade● ISA - International Federation of the National
Standardizing Associations (1926)● disbanded during World War II● Re-organized as (ISO) International
Organization for Standardization (1946)
Introduction
● ISO is an independent, non-governmental organization
● Today, ISO operates in 164 countries (as of 2013)
● ISO headquarters in Geneva, Switzerland
Introduction
- “achieve maximum customer satisfaction at the lowest overall cost to organization.”
- “To direct and control an organization with regard to quality.” (BS EN ISO 9000)
Quality Management System
Purpose of QMS
- Establish a framework of reference points to ensure the consistency of the processes employed.
FOCUS OF QMS
Produc
t Con
formity
and
Variati
on
Defects, waste, reworkand human error Productivity, Efficiency
and Effectivity
Innovation Defines clear requirements
Teamwork
Communicates policies and procedures
Monitors how work
is performed
Quality Management System1. Establish a quality policy2. Organizational Structure3. Identify and provide resources4. Create a quality manual5. System update
Quality Management System- It should be comprehensive and effective.- QMS Standard is a reference base where
the improvements must be tested against.- Documentary evidence about QMS is
fundamental. Examples include Quality Manual, Procedures Manual, and Work Instructions.
Management Responsibility
Management commitment
Customer Focus
Quality Policy
Planning
Authority and Communication
Management Responsibility1. Management commitment
Involvement, responsibilities and commitment of top management
Management Responsibility2. Customer focus
Improve customer satisfaction
Management Responsibility3. Quality policy
Identifies main goals of QMS
Management Responsibility4. Planning
Establish quality objectives
Management Responsibility5. Authority and Communication
Establishes responsibility and authority
Management Responsibility6. Review
Review and assessment of QMS, its policy and objectives
ISO 9000
● First published in 1987● To promote standards that will improve operating
efficiency, improve productivity, and reduce costs
● "document what you do and then do as you documented."
ISO 9001:2015
● by the end of September 2015● every five years to be current and relevant● compatible with other management systems
like ISO 14001● with increased importance to risk● three-year transition period after publication
to migrate QMS to the latest edition
Leadership
Continual improvement
Process Approach
Mutually beneficial supplier relationships
Quality Management
Principles
Customer Focus
Involvement of People
Factual approach to decision making
System approach to management
The ISO 9000 Process Approach
ISO 14000
● Environmental Standards to help reduce negative impacts on land, air and water
● 1992 World Summit in Rio, Brazil● response to GATT negotiations (Uruguay)
and growing global concern for environment● based on British Standard BS 7750● released in 1996 and updated in 2004
ISO 14000
●
ISO 14000 series
● ISO 14001 - Specification of Environmental Management Systems
● ISO 14004 - Guideline Standard● ISO 14010 - Environmental Auditing and
Related Activities● ISO 14020 - Environmental Labeling
ISO 14000 series
● ISO 14031 - Environmental Performance Evaluation
● ISO 14040 - Life Cycle Assessment● ISO 14050 - Terms and Definitions
The standards for certification bear upon three major areas:
Management systems
Operations
Environmental systems
Benefits of ISO Certification for businesses
C___ S_____
cseacs ot wne
rakstemEnhanced c_______
s________
Increased m_____
s_______
E___________ benefits
Issues and Concerns
● Transition from ISO:2008 to ISO:2015 -guaranteed three year transition
● Costs incurred in compliance with the new standard
“The first job we have is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently and economically, we will earn a profit, in which you will share.”
- William Cooper Procter