managers are from mars and employees are from venus-conflict management
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Question ManagersClaim
EmployeesAccept
Diff.
Deliver promise 84% 28% 56
Advocate for staff 81% 28% 53
Give a clear direction 79% 29% 50
Assign the right people 63% 17% 46
Evaluate fairly 73% 30% 43(Rowlands, 2006)
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(Hecht et. al. , 1999)
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(Hecht et. al. , 1999)
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7(Amason and Sapienza, 1997)
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(Peterson and Behfar, 2003)
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(Thomas, 2008)
(Tubbs, 2010)
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11(KilmannandThomas,1975)
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(North, 2003)
SPEED
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(B) TOYOTA and GE
Enabling BureaucracyEmpowered employees
Rules as enabling toolsHierarchy supports learning
(A)
Coercive BureaucracyExtensive written rules
Rigid rule enforcementHighlight poor performance
(D)
OrganicEmpowered employees
Minimum Rules
(C)
AutocraticMinimum written rules
Hierarchy controls
(Adler, 1999 as cited by Liker, 2004)
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16(Williams, 2004)
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17(Ford, 2001)
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18(Williams, 2004)
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