managers guide to virtual teams
TRANSCRIPT
-Kimball Fisher & Mareen Fisher
Managers Guide To Virtual Teams
What is a Virtual Team?
• Team:A group of people who share a common purpose and who must collaborate to get their work donea
• Virtual Team:People who must work together, but who can’t frequently meet face-to-face because they:– Work in different locations– Work in different time schedules
Leadership
Result Catalyst
Facilitator
Barrier Buster
Business Analyzer
Coach
Living example
7 competencies of effective VT Leaders
Independent
Team Player
Self Starter
Self-Discipline
Good Results
Competent
Good Judgment
Interpersonal Skills
Forming a Virtual Team
Starting up a functional Virtual Team
Creating a Team
Charter
Role Clarification
Setting technology Protocols
Be honest
Give trust ,Get trust
Consistent & predictable interactions
Do what you say
Be Social with the team
Developing Trust in Virtual Team
Telephonic Collaboration
• Be certain that teleconference is well organized
• Assign meeting roles• Use people’s names• Remember that silence is not consent• Demonstrate good manners• Watch out for background sounds
Video conferencing
Whiteboards
Social Networking
Web conferencing
Improving communication & feedback
Effective communication process
Empathic listening
Giving Feedback
Receiving Feedback
6-step problem solving process
Define the problem
Define success criteria
Determine root causes
Explore possible solutions
Select a solution
Implement the selected solution
Problem Solving ToolsForce Field Analysis
Weighted Criteria Analysis
Stop, Start, Continue Analysis
Creative Brainstorming
Reverse Brainstorming
Decision Making Methods
Autocratic Decision Making
Democratic Decision Making
Consensus Decision Making
Unanimous Decision Making
The Consensus ProcessClearly define the issue
Agree on a back-up process
Gather information
Listen to the views of others
Share your thoughts
Make a decision as a team
Implement and support the decision as a team
2 Types of Team Building
Relationship
• Focused on fostering trust and cooperation
• Helps people build social or interpersonal skills
Task-Effectiveness
• Focused on identifying and eliminating barriers to performance
• Helps people build technical or business skills
Team-Building ExamplesMy Favorite Job (Relationship)
Special Joint Activity (Relationship)
Two Truths and a Lie (Relationship)
Sociogram (Relationship)
Chartering (Task-Effectiveness)
Voice of the Customer (Task-Effectiveness)
Personal and Work Life Balance
Reserve a regular time each week for family and friends
Discuss times for special events with team members
Find a way to stay in touch when traveling
Involve friends/family in work related activities
Exercise regularly
Thank You !!!