manager’s meeting november 16, 2008 agenda –clover hill presentation –supervalu loyalty...
TRANSCRIPT
Manager’s Meeting November 16, 2008
• Agenda– Clover Hill presentation– Supervalu
• Loyalty Marketing• CMAP• Scandown• Slotting
– Your Turn to Brag– Operations – Store Tour – Middletown Shop ‘n Save
Combined Shop 'n Save and Save-a-Lot Sales
-
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
3,500,000
4,000,000
4/5/
2008
4/19
/200
8
5/3/
2008
5/17
/200
8
5/31
/200
8
6/14
/200
8
6/28
/200
8
7/12
/200
8
7/26
/200
8
8/9/
2008
8/23
/200
8
9/6/
2008
9/20
/200
8
10/4
/200
8
10/1
8/20
08
11/1
/200
8
11/1
5/20
08
11/2
9/20
08
12/1
3/20
08
12/2
7/20
08
Weeks
Sal
es
2008 2007
+3.49% YTD
Shop 'n Save Like Store Sales
-
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
4/5
/20
08
4/1
9/2
00
8
5/3
/20
08
5/1
7/2
00
8
5/3
1/2
00
8
6/1
4/2
00
8
6/2
8/2
00
8
7/1
2/2
00
8
7/2
6/2
00
8
8/9
/20
08
8/2
3/2
00
8
9/6
/20
08
9/2
0/2
00
8
10
/4/2
00
8
10
/18
/20
08
11
/1/2
00
8
11
/15
/20
08
11
/29
/20
08
12
/13
/20
08
12
/27
/20
08
Weeks
2008 2007
+ 2.97% YTD
Save-A-Lot Sales
-
200,000
400,000
600,000
800,000
1,000,000
1,200,000
4/5
/2008
4/1
9/2
008
5/3
/2008
5/1
7/2
008
5/3
1/2
008
6/1
4/2
008
6/2
8/2
008
7/1
2/2
008
7/2
6/2
008
8/9
/2008
8/2
3/2
008
9/6
/2008
9/2
0/2
008
10/4
/2008
10/1
8/2
008
11/1
/2008
11/1
5/2
008
11/2
9/2
008
12/1
3/2
008
12/2
7/2
008
Weeks
Sale
s
2008 2007
+ 5.02% YTD
Sales Per Customer
$-$5.00
$10.00$15.00$20.00$25.00$30.00
4/5
/20
08
4/1
9/2
00
8
5/3
/20
08
5/1
7/2
00
8
5/3
1/2
00
8
6/1
4/2
00
8
6/2
8/2
00
8
7/1
2/2
00
8
7/2
6/2
00
8
8/9
/20
08
8/2
3/2
00
8
9/6
/20
08
9/2
0/2
00
8
10
/4/2
00
8
10
/18
/20
08
11
/1/2
00
8
11
/15
/20
08
11
/29
/20
08
12
/13
/20
08
12
/27
/20
08
Sales Per Customer
$-$5.00
$10.00$15.00$20.00$25.00$30.00$35.00
4/5
/20
08
4/1
9/2
00
8
5/3
/20
08
5/1
7/2
00
8
5/3
1/2
00
8
6/1
4/2
00
8
6/2
8/2
00
8
7/1
2/2
00
8
7/2
6/2
00
8
8/9
/20
08
8/2
3/2
00
8
9/6
/20
08
9/2
0/2
00
8
10
/4/2
00
8
10
/18
/20
08
11
/1/2
00
8
11
/15
/20
08
11
/29
/20
08
12
/13
/20
08
12
/27
/20
08
Shop ‘n Save
Save-A-Lot
YTD $24.85
YTD $24.59
Store Store # 6/1-6/22 6/29-7/20 7/27-8/17 8/24-9/14 9/21-10/12
Fairchance 1229 773.73 902.95 1,055.97 3,053.90 2,066.95
Fairmont 1233 2,244.16 669.96 1,076.11 2,289.34 1,974.48
Middletown 1234 2,564.71 2,058.32 3,185.22 5,123.24 4,516.79
Mannington 1362 141.63 659.57 1,491.98 3,635.66 1,111.40
Waynesburg 1408 1,199.81 1,665.21 333.82 3,159.52 1,286.60
Cheat Lake 1433 2,049.13 1,441.97 1,277.92 3,185.18 3,115.84
Shinnston 1575 314.47 757.00 1,213.20 2,941.35 2,404.40
Walnut Hill 1612 2,459.56 2,238.40 6,655.43 10,476.03 12,665.28
South Fairmont 2201 1,118.51 1,457.42 1,125.36 3,909.29 2,189.55
Lawrenceville 2406 456.44 952.66 1,461.51 793.76 3,896.17
Buchannon 5117 417.12 213.96 255.28 877.24 530.19
Total credits received 13,739.27 13,017.42 19,131.80 39,444.51 35,757.65
Scan Down Credits
Period Scandown Credits
-
5,000.00
10,000.00
15,000.00
20,000.00
25,000.00
30,000.00
35,000.00
40,000.00
45,000.00
6/1-6/22 6/29-7/20 7/27-8/17 8/24-9/14 9/21-10/12
Period Scandown Credits
Waynesburg, Lawrenceville, Walnut Hill, Fairchance & Cheat Lake
Sales Fees Commissions % to sales
YTD Totals $ 59,318.09 $ 309.75 $ 3,407.01 5.71%
9/13-9/20 $ 50.00 $ 7.90 $ 2.80 4.84%
9/20-9/27 $ 50.00 $ 7.90 $ 2.80 4.84%
9/27-10/4 $ 69.98 $ 6.62 9.46%
10/4-10/11 $ 4,778.89 $ 25.75 $ 285.15 5.93%
10/11-10/18 $ 17,808.81 $ 112.80 $ 980.40 5.47%
10/18-10/25 $ 12,124.87 $ 41.60 $ 711.10 5.84%
10/25-11/01 $ 12,683.82 $ 52.45 $ 719.94 5.65%
11/01-11/08 $ 11,751.72 $ 61.35 $ 698.20 5.91%
Blackhawk Mall Gift Cards
Shop ‘n Save 2nd Trimester results (57 stores reporting)
Dept Gross Fees Supplies Net GP SPEH
Grocery 27.86% 4.00% .71% 23.55% 222.85Produce 28.88% 1.95% .61% 26.40% 155.33Meat 26.35% .80% 1.53% 24.02% 166.56FF 36.28% 6.07% .09% 30.21% 496.93Dairy 26.29% 3.83% .36% 22.35% 418.30Bakery 44.24% 2.39% 5.49% 36.36% 46.64Deli 41.51% .51% 3.16% 37.85% 46.64 GM/HBC29.07% 9.09% .09% 19.98% 254.94Total 29.23% 3.12% 1.24% 24.88% 104.07
Jamieson Family Markets
Total Groc Meat Prod FF Dy Deli Bky HBC
• Walnut Hill 28.90 32.70 25.21 32.87 34.53 29.72 45.77 51.51 18.68
• Fairchance 26.08 29.41 27.78 30.52 39.21 27.81 41.85 49.32 26.84
• Waynesburg 23.95 28.00 23.36 23.45 33.82 21.20 39.96 46.81 40.72
• Cheat Lake 25.45 27.14 22.29 31.93 41.35 28.14 46.34 50.85 19.93
• Middletown 24.07 26.79 24.13 30.05 34.31 26.91 40.82 52.87 18.47
• So. Fairmont 24.53 27.64 28.97 29.77 26.10 26.56 45.52 47.52 22.74
• Fairmont 21.32 23.57 19.96 29.38 35.68 18.13 46.20 48.70 24.09
• Mannington 23.78 25.87 29.47 27.51 36.50 24.73 41.58 52.04 29.65
• Shinnston 24.86 26.02 23.73 35.10 36.21 27.76 40.59 54.11 34.27
• Combined 25.28 27.97 24.97 30.36 34.89 26.26 43.69 50.53 25.33
• 57 stores 23.55 27.86 26.35 28.88 36.28 26.29 41.51 44.24 29.07
Recap of Expense Controls
• Turning off ovens and other equipment when not in use• Case cleaning on a monthly schedule• Floor crews – time, equipment, materials• Eliminating trash liners in offices• Bag controls – save one bag per customer results in
$80,000 a year in savings• Turn down thermostat 2 degrees = 20% savings• Keep doors closed• Vendor invoices• Repairs and maintenance – consolidate repair trips –
make sure only authorized and approved vendors are used
• Reducing turnover• Using old supplies
Recap of Expense Controls
• Uniform use • Proper training on new hires – re-train others• Box cutters• Reduce the number of trucks on slow weeks• Watch over grinding in the mornings• Code the items in the cooler to make it easier and faster
to order• Think 6 – items per bag• Think potential fraud on mall cards / gift cards / fuel
perks etc…• Reduce fax machine use• Reduce the number of copies of information you receive
Recap of Expense Controls
• Employee awareness of equipment, cleanliness, general maintenance, costs etc…
• Trash pick up schedules – automatic or when needed?
• Winter preparedness - Snow removal, salt, shovels etc…
• Scratch paper, office supplies
Company News• Newest Party Store underway in Altoona PA – to
join stores in Morgantown and Johnston• Halloween store in Uniontown Mall - in & out• Buchannon Shop ‘n Save will close officially
December 1• South Fairmont remodel set for January 2009• Fresh Fest – Nov 20 and 21.• Save-A-Lots at Walnut Hill and Rosebud set
record sales week ending Nov 8• I finally have a home!!!!
Operations - Topics for Discussion• Cashier Training – Orientation Process
– Key initiative– Follow up on your stores training practives
• Cleaning Supplies– Watch off the shelf uses
• Inventory Control– Products– Supplies
• Orientation Process– Hire hard / Manage Easy– Lisa’s first day
Lisa’s First Day
What New Employees need to Know Immediately....
• Employee parking area
• Rest room location
• Breakroom location
• Who is who
• First-aid area.
Rules and Special Policies• Hours of work, time sheets and schedules
• Punctuality and attendance
• Safety rules
• Lunch period and breaks
• Paydays
• Absences.
• Probationary training periods
• Vacations, insurance, and other benefits
• Special customs and rules
• Procedures unique to your department.
How can I Help New Employees fit in With Co-Workers
• Introduce them to a few of their co-workers
• Start them out with people you believe are good role models
• “Buddy” them up with longtime employees, this can effect the way newcomers feel about their jobs.
What Task can I Teach or Assign That They can do Well?
• They need a “Win” early!• Focus them on one task at a time and give
them feedback• Find a job based on their past experiences• Show them how to do it to your standards
• Once confidence and success is accomplished on a task move on to more complex tasks.
What can I do to Provide them with Something Positive to Talk About
That Evening?
• Make it a point to see them at the end of their
first day
• Remember their name!
• Tell them what they did well
• Discuss how the first day is rough.
Environment for Retention Performance
• Feedback– Provide both positive and negative
• Measurement– 30 - 60 - 90 day reviews– Document how they are doing
• Recognition– If they meet the standards and maintain them give them
recognition...pay...pat on the back....
• Starting an employee out right saves you time, money and improves morale. It’s a WIN / WIN for everyone.
Operations - Topics for Discussion• Final Approach – addressing the customer should be
standard in all stores – 100% of the time– Hello, did you find everything you needed– Do you have your Pump Perks Card AND– Can I interest you in our featured item of the week
That’s the process, no exceptions
• Scan / Pricing Accuracy– Files up to date
• Backdoor Receiving– Discrepencies – patterns - vendors
• Halloween Sales Recap– Keep your records up to date and ready for next year
Operations - Topics for Discussion• TPR tags – DSD
– Vendors are charged for these – please hang them up
• Substitutions– Customers expect to get what they came for not a substitute– We could lose the trust of our customers and our suppliers
• Outside Purchases– Limit the number of times we open the door– Reduce the chances of loss– Authorized vendors only– Can you justify the outside purchase
• New focus on customer care– “Customer First” our new campaign– Replace PAID stickers– On the name badge– In the breakroom– By the time clocks– Top of Mind 24/7 - 365 days a year– Point person to ensure we stay focused
Operations - Topics for Discussion
Operations - Topics for Discussion
• Department Meetings - schedule
• Deli Operations – Approved Vendors– Inventory Control– Inventories– Shrink– Pricing
Next Meeting
• December 9
• Christmas Luncheon
• Save-A-Lot store manager’s will join us
• Slide show of Fresh Fest
• Goals and Objectives for 2009 for your store– Provide 8 major objectives you will focus on
for the new year.