managing and motivating volunteers

Volunteer Management

www.childreach.org.uk Jezebel Horsell

Managing and Motivating Volunteers


Overview•Introduction•Motivating•Managing•Monitoring•The Bad•Retention and Recognition•Questions



Who am I?•University•RAG and SU Involvement•Volunteer experience•Childreach International•The good and bad experiences•What you should expect in this session


www.childreach.org.uk

Task: Motivation


•Think of an event where you will be managing volunteers in this year

•Tell me the reasons you think people will sign up for this•2 minutes

OwnJezebel Horsell


Motivation


Public recognition

Feel good factor

New friends

Passion for the cause

Personal gain

FUN Feeling of involvement

Status

Praise and acknowledgment

CV

Competition

Fear (3rd years)


Bad Motivation



Demotivation

•Disengagement•Frustration•Expectations not met•Overselling of the experience•Cost of the event•Lack of guidance



Volunteer Management•Why do volunteers sign up for events?•What do volunteers need from you?•Knowing what to expect and what is expected of them•Who are your volunteers?•Reasons behind them getting involved•Why are they important to you?•What has attracted them to volunteer for you?


www.childreach.org.uk July 2014Jezebel Horsell

Your Volunteers•Trust and Leadership•Training•Skill and personal development•Make it clear what is expected of them•Make it clear how they are benefitting themselves as well•Address fears early



Day to Day Managing•Maintaining motivation is key•Making them stay loyal•Tailoring to individual needs•Appreciate them (even when they are being difficult)•Sense of belonging•Keep in mind what is in it for them•Appreciation and thanks



Task: Managing


•What do you think are the key areas for good volunteer management?•What tools are you going to use?

•5 minutes

Discuss


Key Steps to Good Management

•Communication•Value adding events•Fun•The cause•Your leadership style•Monitoring



Good Communication•Regular contact and communication•Varying modes of communication – face-to-face, email, Facebook, phone etc•Knowledgeable and ready with tips when needed•Not full of false promises•Transparent and honest with information given•Prompt at responding to enquiries



Task: Communication


•Going back to the first exercise•Plan the communication you will give

from sign up to the volunteering opportunity•2 minutes

Own


Good Value Adds•Specialist Training•Getting experts in•Work Placement Programmes or internships•Leadership skills•Direct work with the cause•Recognised qualifications



Fun!

•Socials•Group fundraisers•Monthly Competitions•An amazing event at the end•Encourage learning in a fun environment (i.e. Question pool)•Get to know supporters and staff



Task: Fun


•Going back to the first exercise•Plan the fun events you will give from sign up to the volunteering opportunity

for them to have fun•2 minutes

Own


The Cause

•Regular updates on the charities work•In-person meetings with staff•Varied modes of communicating the work•Tangible info i.e. £5 = ...•Make them feel part of the work



Your Leadership Style

•Be energetic, enthusiastic and understanding•Staff on board that care about and engage with students•Train your RAG committee/Challenge Leaders•Be knowledgeable•Have a hierarchy•Have your own style/play to your strengths



Monitoring

•Face to Face•Excel•Social media•Work plans•Fundraising Plans•Volunteer Diaries•Online and Simple



Task: Monitoring


•Going back to the first exercise•Plan the ways in which you are planning

to monitor your volunteers this year•2 minutes

Own


What not to do•What NOT to do!•Try and lead in a way that you think you should be doing, everyone’s natural leadership style is different•Think motivation is easy, it takes lots of invested time•Forget to listen to your team without judgement, don’t approach a situation with a preconception•Set unrealistic targets – if necessary it may be prudent to realign •Make big decisions without the buy in of your team•Make false promises to try and motivate if you can’t keep them



Task 3: Your Experience

•What is your experience of volunteers?•How many volunteers have you managed before?•What have you found worked/doesn’t work?

•What have you found good about managers in the past?•What have you found bad about managers in the past?•What sort of volunteer manager do you want to be?

•5 minutes


Discuss


Uh Oh, Your Bad•Everybody makes mistakes•Fess up•Open and honest communication•Clear discussion with volunteer•New action points agreed•Escalate if needed•Drop outs do happen sadly


https://www.youtube.com/watch?v=DEtP9zQAOI4


#Awkward

•Complaints about your volunteers•Clear communication about the concern•Motivation to change•Agreed measurable change targets•Ensure training is given if needed•Recognise and praise change in behaviour



Task 4: Your Reward

•How are you going to celebrate all the hard work of your volunteers?

•Come up with 3 ideas how you could do this

•5 minutes


Discuss


Recognition and Rewards


•Certificates•Awards•Parties•Seeing the charity work•Qualifications•Invite to specialist events•References and LinkedIn


Top Tips•Enthusiasm•Patience•Understanding•Motivation•Define responsibilities•Provide training•Get the right people on the bus•Reward hard work!



Any Questions?


[email protected]@JezHorsell

@ChildreachEvent@ChildreachInt02031375500

mailto:[email protected]

managing and motivating volunteers

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