MANAGING BEHAVIOUR IN NETWORKED LEARNING ENVIRONMENTSLessons from the Classroom 2.0 project

Jonathan Bishop

Centre for Research into

Online Communities and E-

Learning Systems

CLASSROOM 2.0 AIMS

DCOT Project (Wales)

• Persuasive

• Encourage the development of bilingual education and training materials relevant to Wales.

• Adaptive

• Develop flexible modes of provision tailored to the needs of the individual learner.

• Sociable

• Strengthen distance learning and use ICT to move away from rigid timetables and classroom-based teaching.

• Sustainable

• Encourage the development of essential ICT skills through local communities.

Classi 2.0 (Italy)

• Persuasive

• To implement innovative teaching and learning methods.

• Adaptive

• Support personalisation of the learning process.

• Sociable

• To re-organise school space and time-management.

• Sustainable

• Develop close relationships with the local environment (schools, companies, associations, parents and families, and so on).

CONCEPTUAL FRAMEWORKS

• The PASS Approach (Persuasive, Adaptive, Sociable, Sustainable)

• The MAPEL Approach (Mediating Artefacts for Persuasive E-Learning)

• The Star Lifecycle (Consulting, Content, Technology, Services, Support)

• The OCD5 Approach (Technology, Policy, Stratum, Purpose, Subject)

THE OCD5 APPROACH

• Five Factor Online Community Development Model

• Know Your Policies

• Know Your Purpose

• Know Your Subject Matter

• Know Your Stratum

• Know Your Technology

BEHAVIOURAL PROBLEMS IN NETWORKED LEARNING

ENVIRONMENTS

Lurking

Peripheral Participation?

Voyeurism?

Free riders? "Lurking is the looking at or reading of online messages without responding and followed quickly by vanishing."

Flaming

Posting offensive messages?

Heated debate?

Strong arguments? "Flaming is the posting of abusive, rude, angry or derogatory messages online."

Defriending

Defriending in the Removing, blocking or deleting of someone from one's buddy list, list of followers or likes, etc.

THE 4 TYPES OF POSTER

• Haters

• Snerts, E-Vengers, Iconoclasts

• Lolcows

• Chatroom Bobs, Big Men, Rippers

• Bzzzters

• Flirts, MHBFY Jennies, Wizards

• Eyeballs

• Lurkers, Elders, Trolls

CARDIFF MET'S EXEMPLARY POLICY FRAMEWORK

Behavioural

Harassment and Bullying Policy

Student Disciplinary Policy

Communications Policy

Supportive

Guidance for Part-time students

Fitness to Study Policy

Support Worker Guidance

Admissions Policy

Equality

Disability Disclosure Policy

Protection of Vulnerable Adults

Equal Opportunities Policy

Strategic Equality Plan

MANAGING HATERS

Behavioural

"Wherever possible, every effort will be made to resolve the situation on an informal basis, in the first instance, within 10 working days.

Any member of staff or student who believes that they have been subjected to harassment and/or bullying should if they feel able to do so make it clear to the perpetrator that they object to the behaviour, that the behaviour is unwanted and is offensive to them."

- Harassment and Bullying Policy

Supportive

"Cardiff Metropolitan University's admissions policy, seeks to accept all people who would benefit from higher education. Applications are considered on their individual merits, and will take into account a wide range of formal qualifications as well as any relevant work experience. Cardiff Metropolitan University values diversity and encourages a wider student population by welcomingapplications from all those interested in higher education. We welcome applications from all racial and social groups and those that have special needs or disabilities. "

- Admissions Policy

Equality

"Cardiff Metropolitan University will develop and endeavour to maintain structures, practices and procedures that have the effect of treating people on the basis of their ability and potential."

- Equal Opportunities Policy

MANAGING BZZZTERS

Behavioural

"Gaining or attempting to gain unauthorised access, misuse ofconfidential information, corrupting or destroying data, violating privacy,disrupting the work of others or carrying out activities which deliberately denies, restricts or reduces service. This includes IT systems and resources that are internal to Cardiff Metropolitan University and also external systems on Internet. "

- Electronic Communications Policy

Supportive

"Support workers provide one-to-one assistance to ensure you are not placed at a disadvantage as a result of your disability. They can fulfil a number of roles which include: Note Taker – takes notes for you in lectures; Personal Assistant – assists you in the library, scans your work etc; Befriender – provides support around campus, social support; Technical Support Worker – assists with lab, art or practical work; Scribe or Reader –support during exams and assessments"

- Using a Support Worker Guidance

Equality

"The university will… recognise that different people have different needs, multiple identities and multiple needs and make reasonable adjustments for them in the organisation and provision of services"

- Strategic Equality Plan

MANAGING LOLCOWS

Behavioural

"Every effort should be made to resolve the issues at a local level as quickly as possible when acts of student misconduct are of a minor nature, for example: a lecturer speaking to the student(s) about disruptive behaviour in a lecture; or a letter advising of the possible consequences of continued misbehaviour; or a meeting between interested parties. "

- Student Disciplinary Policy

Supportive

"Wherever possible, such concerns about their physical or mental well being should primarily be considered from a supportive perspective, rather than a disciplinary one. The Procedure should be used sensitively to minimise the risk of causing additional stress to the student. "

- Student Fitness to Practice Procedure

Equality

"In the case of a vulnerable adult reporting apparent abuse, listen carefully to him/her, using the adjacent guidelines:

i) Take accurate notes of:

- dates

- times

- facts

- observations

- Date and names of those present at the meeting must also be recorded."

-Protection of Vulnerable Adults Policy

MANAGING EYEBALLS

Behavioural

"A member of staff or student who considers that they have been harassed and/or bullied, received a complaint of alleged harassment or bullying or witnessed harassment and/or bullying may wish to seek counselling, support and/or advice before deciding how to proceed. In such circumstances, members of staff should contact either Human Resources and/or their trade union representative and students should contact, Student Services and/or their student union representative."

- Harassment and Bullying Policy

Supportive

"Suspension can only be granted in exceptional circumstances and some form of evidence would be required to substantiate the application. For example, the problem may be caused by health or family circumstances. You normally need to be able to show that the problem is likely to be resolved within the period of suspension (maximum period 1 year), and normal part-time study will resume."

- Part-time student guidance

Equality

"You will have had the opportunity to disclose your disability on the UCAS form. If for whatever reason

you chose not to - maybe because you felt you would be discriminated against, that is your right.

However, you may find that upon commencing your studies, it is in your interests to disclose.

Hopefully UWIC has a culture that makes you feel comfortable about disclosing. "

- Disability Disclosure Policy

FURTHER READING

Websites

• Digital Classroom of Tomorrow Project - http://www.dcot.org.uk

• The Emotivate Project - http://www.emotivate.org.uk

• The Free Digital Project - http://www.dcot.org.uk

• The Trolling Academy - http://www.trollingacademy.org

Books

• Didactic Strategies and Technologies for Education: Incorporating Advancements, IG Global.

• Gamification for Human Factors Integration: Social, Educational and Psychological Issues, IGI Global.

• Examining the Concepts, Issues and Implications of Internet Trolling, IGI Global