managing business relationships

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Post on 15-Nov-2014

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  • 1. You, we, us.
    Tips to manage the boss, your peers, and other stakeholders

2. What well talk about
Handling your stakeholders
Remote interaction with your peers
Social capital
Managing the boss
1
3. Handling your stakeholders
2
At the beginning of a career we rely mostly on
Technical competencies
Individual expertise/actions
Short-term goals
As we progress we start relying more on
Human competencies
Interpersonal work
Relationships with key individuals
Long-term goals
4. Handling your stakeholders
3
Who might our stakeholders be?
Boss
Senior executives
Coworkers
Team
Customers
Suppliers
5. Handling your stakeholders
4
We tend to deal with our relationships by instinct
We should be more analytical about our work relationships
Who do I depend on?
Who is dependent on me?
What differences exist between us?
How is my relationship developing?
6. Handling your stakeholders
5
Identify
Prioritize
7. Handling your stakeholders
6
Understand key stakeholders
What are their motivations?
What information do they need from you?
What is the best way to communicate with them?
What interest might they have on your work?
What is their opinion on your work?
Can their opinions be influenced by someone else? Can they influence someone else?
If there are negative towards you, can you offer them something they want?
8. Handling your stakeholders, opinion
7
What about your case? Do you manage your stakeholders?
9. What well talk next
Handling your stakeholders
Remote interaction with your peers
Social capital
Managing the boss
8
10. Remote interaction with your peers
9
Nowadays, technology allows companies to take advantage of geographically dispersed teams
Cost reduction
Sharing technical skills
However, some issues are magnified
Conflicts
Misunderstandings
Erroneous assumptions
Lack of trust
11. Remote interaction with your peers
10
How to improve trust in non-collocated teams?
Create face time
Set clear goals and expectations
Make the work visible
Provide ongoing feedback
Showcase team members competence
Foster cultural understanding
12. What well talk next
Handling your stakeholders
Remote interaction with your peers
Social capital
Managing the boss
11
13. Social capital, promoting it
12
What is social capital?
Consists in strong relationships among the employees of an organization
Close ties and mutual trust lead to
Gains in productivity
Quicker learning speed
More creativity
Faster deals
14. Social capital, measures to promote it
13
Make connections
Enable trust
Foster cooperation
15. Social capital, make connections
14
Commitment to retention
Promoting from within
Give people time
Facilitate personal conversations
Foster durable networks
16. Social capital, enable trust
15
Give employees no reason to distrust
Show trust yourself
Promote trustworthy people
17. Social capital, foster cooperation
16
Common sense of purpose
Reward cooperation with cash
Establish rules for cooperation
Hire for social capital
18. Social capital, what wrecks it
17
Hoteling
Reengineering
The leader as superstar
Hypocrisy
19. Managing your boss why?
18
Get resources to do the best job
Maintain a healthy relationship based on mutual respect and understanding
Increase both yours and your boss productivity
20. Managing your boss the theory
19
Compatible work styles
Mutual expectations
Information flow
Dependability and honesty
Good use of time and resources
21. Managing your boss the movie
20
22. Managing your boss the movie
21
23. The end
22
Any thoughts or remarks?

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