DEALING WITH CONFRONTATION

DEALING WITH CONFRONTATION

DEALING WITH CONFRONTATION

Introduce Yourself To The CoachesBefore The Game Begins

Work On Creating A Rapport

DEALING WITH CONFRONTATION

When dealing with emotional

coaches remember to:

Be in control and speak

in a calm, easy voice

DEALING WITH CONFRONTATION

Maintain positive body language and keep space between you and

the Coach/Player

DEALING WITH CONFRONTATION

Make eye contact with the coach/player when the

situation allows

DEALING WITH CONFRONTATION

Answer questions not Statements3 Seconds

That is a Travel

That is a Hold

DEALING WITH CONFRONTATION

Be a responder

not an Initiator

DEALING WITH CONFRONTATION

Deal with the Behaviour

before answering any

Questions

DEALING WITH CONFRONTATION

Roadblocks to Communication

OrderingDirectingCommandingYelling

DEALING WITH CONFRONTATION

Roadblocks to Communication

Warning, Threatening“If you do that again

I’ll T YOU UP”

DEALING WITH CONFRONTATION

Tips to being a good listener

Keep good Eye Contact

Try to be Relaxed

Do not Interrupt

DEALING WITH CONFRONTATION

A coach knows the tone of the response even before you start speaking by observing your body language. Sometimes we lose

them before we even say a word.

DEALING WITH CONFRONTATION

If you make a face, raise your hands in defense or scowl, you’ve probably lost them already. Watch how you talk with your hands

and don’t let a coach use his hands to talk to you.

DEALING WITH CONFRONTATION

When a person talks with his hands it appears there is more going on than a simple discussion about a simple play. If you see a coach waving his hands, simply ask him to put his hands down before you are ready to listen to his

message.

DEALING WITH CONFRONTATION

Don’t be Defensive, or try to justify your Actions

Address the problem only (No emotions)

Avoid the conflict (Don’t create it)

Tips to being a Good Listener

DEALING WITH CONFRONTATION

Officiating is not about the referee being the only Winner……….

Nor is it about the referee being the only Loser,

A balance between the TWO Extremes

needs to be AchievedYou do not always have to get in the Last Word

DEALING WITH CONFRONTATION

Answers to Coaches“Okay Coach I hear you”

“From my angle that is how I saw it”

“I will watch for that”

It will not help matters if you tell the coach that it is not happening

DEALING WITH CONFRONTATION

Some Other Phrases That Can Be Used Are

“I see your point”

“You have a good point”

“I’ve heard you”

“That’s possible”

Answers to Coaches

By listening first and then responding to what they said, there may be some

closure after your words

DEALING WITH CONFRONTATION

Answers to Coaches

If a coach is yelling or shouting at you tell the coach you would be glad to talk to him but he has to lower his or her voice and then you can address the issue.

Remember, 90% of conflict occurs not with what was said

but by the TONE it was said in!

DEALING WITH CONFRONTATION

DEALING WITH CONFRONTATION

MAKE THIS THE SEASON WHERE YOU TAKE YOUR GAME

MANAGEMENT TO A NEW LEVEL

HAVE A GREAT SEASON!