managing conflict in organization;a case study on maruti suzuki ltd

Managing Conflicts in Organization: A

Case Study on Maruti Suzuki Ltd

Presented by: Chaitrali Gijare , Namita Raul

1

Content

• Introduction

• Stages of Conflict Management

• A case study on Maruti Suzuki Ltd

• Conclusion

2

Introduction

Conflict management is the process in

which the negative aspect needs to be

limited and on other side positive aspects

needs to be increased.

3

Aim of conflict management

To enhance the group outcomes and their

learning together with effectiveness in

performance of organization.

4

Why Conflict Management ?

Strengthens the bond among the employees

Plays an important role in our personal lives.

Finds an alternative to any problem and successful implementation of the idea

It is always wise to prevent a fight at the first place rather than facing its negative consequences

5

Stages of Conflict Management

5 stages of conflict management are:

Potential Opposition or Incompatibility.

Cognition and Personalization

Intention

Behavior

Outcomes

6


Stage 1:Potential Opposition or Incompatibility

1. Communication

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2. Structure

8



3. Size and specialization of occupations

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4. Dependence or interdependence of groups

10



5. Personal variable

Vertical conflict Horizontal conflict

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Stage 2: Cognition and Personalization

Perceived conflict

Felt conflict

12


Stage 3: Intention

1. Competition

2. Collaboration

3. Compromise

4. Accommodate

5. Avoiding

13


Stage 3:Intention

1. Competition

“Might Makes Right” 14


Stage 3:Intention

2. Collaboration

“Split the difference”15


Stage 3:Intention

3. Avoiding

“Leave Well Enough Alone” 16


Stage 3: Intention

4. Compromise

“Two Heads Are Better Than One”” 17


Stage 3: Intention

5. Accommodate

“Kill Your Enemies With Kindness” 18

Stage 3: Intention

Smoothing or

Accommodation

The goal is to “yield”

Collaboration and problem

solving

The goal is to find “Win-Win

solution”

Avoidance

The goal is to “Delay”

Competition and Authoritative

command

The goal is to “Win”

Compromise

The goal is to find a “middle

ground”

Un

ass

ert

ive

Ass

ert

ive

CooperativeUncooperative19


Stage 4: Behavior

Overt conflict

• Party’s behavior

• Other’s reaction

This is a phase where conflict gets to be

distinctly obvious. The behavior stage

incorporates the announcements, activities, and

responses made by the conflict parties. These

conflict practices are typically obvious endeavor

to execute every party’s goal. 20


Stage 5: Outcomes

Decreased group

performance

Increased group

performance performance

21

Case Study on

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Objective

To give business, social and historicalperspective of the reasons behind theseries of incidents that took place due to theconflict at the Manesar plant of MarutiUdyog Limited in 2012 which lead to themurder of a senior HR executive andextensive damage to property.

23

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Possible Causes of Labour Unrest

at Maruti Udyog Manesar Plant

Wage disparities between the regular and contracted workers.

Lack of trust between the HR staff and the workers

Lack of connectivity and active communication between the management and workers

Lack of intelligence and information

Possible collusion of local police, retrenched workers and politicians

Both permanent and contracted workers were unsatisfied

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Conclusion

• The entire case study presents a strong

case for HR executives to increase their

involvement at the floor level with

the workers.

• The conflict occurred due to lack of

communication between the HR and the

ground level workers.

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THANK YOU

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managing conflict in organization;a case study on maruti suzuki ltd

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