managing food allergens at food service

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ABRAPA 2006. Managing Food Allergens at Food Service. Walt Disney World ~ Food Allergy Fast Facts. Dining Out with Food Allergies is Magical… But it Doesn’t Magically Happen. The Guest’s Role When Dining Out with Food Allergies . World. Food Allergy Fast Facts. - PowerPoint PPT Presentation

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No Slide TitleWalt Disney World ~ Food Allergy Fast Facts
Dining Out with Food Allergies is Magical… But it Doesn’t Magically Happen
The Guest’s Role When Dining Out with Food Allergies
ABRAPA 2006
ABRAPA 2006
in the time it takes our Chefs to accommodate special dietary requests, you could ride Space Mountain 3, 865 times
Currently the ride is 165 seconds. The avg. time a Chef takes is 30 minutes for each allergy request.
Total Requests per Feb. 05 was 9, 918. This is 354.2 requests per day x 1800 sec (sec/min for 30 min.) = 3,865
ABRAPA 2006
ABRAPA 2006
ABRAPA 2006
In an average year, WDW accommodates enough Special Dietary Requests is greater than the population of Central Florida.
Based on the 2004 US Census: Central Florida to include the following cities: Altamonte Springs, Orlando, Clermont, Winter Garden, Ocoee, Winter Park, Kissimmee, Maitland, Windermere and St. Cloud = 429,080.
WDW locations (including TPFC which do receive requests) = 346 x 4.4 per day average = 1,522.40 per day. 555,676 per yr.
ABRAPA 2006
Dining Out with Food Allergies is Magical… But it Doesn’t Magically Happen
ABRAPA 2006
Science and Education Instead of Magic to Manage Food Allergy Requests
Systems Approach to Managing Food Allergy Requests
ABRAPA 2006
ABRAPA 2006
“You can dream, create, design, and build the most wonderful place in the world…but it requires people to make the dream a reality.”
ABRAPA 2006
FoodTools (Portal)
ABRAPA 2006
ABRAPA 2006
Information & Communication
FoodTools (Portal)
ABRAPA 2006
ABRAPA 2006
Information & Communication
FoodTools (Portal)
FoodTools (Portal)
What Our Guests Say
“At each Disney restaurant we visited, we were greeted and taken care of personally by a member of a most wonderful group of people – Disney Chefs. While most kids look for characters to sign their autograph books, our son saw the chefs as celebrities. For the First time Reed ate breakfast in a restaurant. Furthermore, he had pancakes (that tasted and looked like real pancakes) – which he had never had before! We want to thank the chefs who took care of us and thank Disney for your obvious commitment to keeping those with food allergies safe and happy.”
-S. Lee, Wendy, Reed, and Graham, Mooresville, NC
ABRAPA 2006
What Our Guests Say
“Our family went to Disney World a couple of weeks ago and had a fabulous time! At each restaurant, we told the staff about our daughter’s allergies and the chef came out to talk to us and take Caroline’s order. The chef prepared and served the meal to limit cross contamination. Everyone was kind and creative and questions were answered graciously throughout the park.”
-FAAN Member
ABRAPA 2006
What Our Guests Say
“We had a wonderful experience at Walt Disney World. We made reservations at four restaurants before arriving; the people on the phone were all helpful and pleasant. My Son Kevin is allergic to milk, eggs, and peanuts. At each restaurant the chef came out and talked to us and made sure all of Kevin’s foods were safe. It was an incredible treat to go on vacation, not cook all of the meals ourselves and know that Kevin could enjoy himself and be safe. We can’t wait to go again!”
-Karen, Ashburn, VA
The Guest’s Role when Dining Out with Food Allergies
ABRAPA 2006
Be educated, informed, and prepared
2. Contact the restaurant in advance
3. Tell your server upon arrival
4. Ask questions (ingredients, cross contact, etc.)
5. Avoid buffets, certain foods, and restaurants
6. Order simple dishes
8. Don’t take any chances
ABRAPA 2006
Shared Responsibility