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Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

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Page 1: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Managing for Safety Excellence

Communicating for Safety Excellence

Moving From Participation to Commitment

Page 2: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Problem to be Solved

Many of our safety messages are articulated through the verbal and written communication skills of our supervisors. Our line managers must have excellent industrial communication skills to ensure our messages are accurately transmitted to our employees.

Page 3: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Learning Objectives

Supervisors will…

• Recognize the various types of communications we use.

• Describe several ways to improve safety meetings.

• Demonstrate the ability to develop and deliver a short safety talk.

Page 4: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Interesting Thoughts

You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.

Lee Iacocca

“Meaningful participation leads to a sense of involvement which evokes a feeling of influence that generates psychological ownership that results in commitment.”

John Jones - President, Organizational Universe Systems

Page 5: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Actions Speak Louder than Words

I “hear what you say” but “I see what you mean.”

Page 6: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

In Your World, Who Needs Safety?

• Workers

• Supervisors

• Management

• Contractors

• Clients

• Regulatory Agencies

• You?

Page 7: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

What behaviors and activities have you seen that are custom made to DESTROY commitment to

any cause?

What activities and behaviors have you witnessed that BUILT commitment to a cause?

Ways to Kill Commitment to Safety Principles

Page 8: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Ways to Build Commitment

• Showing trust

• Believing that creativity and initiative are evenly distributed in your organization.

• Showing commitment

• Providing quality information - timely, wanted, accurate, useful, entertaining(?)

Page 9: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

How do we Communicate Safety at the Work Site?

1. New Employee Orientation

2. Training

3. Talks

4. Meetings

5. Posters

6. Memos

7. Email

Page 10: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

The Power of New Employee Orientation

• What is your most memorable moment from a first day on the job?

• You will never get a better chance to instill the professional attitudes you expect from a new employee than in the first few hours of employment.

• Workers have an overwhelming (even if unstated or unrecognized) desire to belong…

Page 11: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

The Three M’s of Training

Tell M

Show M

Watch M

Adults retain…• 10% of what is read• 20% of what is heard• 30% of what is seen• 40% of what is seen and heard• 70% of what is said by the adult learner, • 90% of what is both said and done

Connie Livingston BS, RN – CAPPA, 2002

Page 12: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Training Pitfalls

Most supervisors use some assumptions about their workers. Some supervisors find it

useful to find out if they are right.

My first assumption about you is that we all see colors the same way.

Name these colors.

Page 13: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Further Assumptions

Please read the following words out loud…

DOORLAMPDOG

CYCLE

Page 14: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Can Your Assumptions Let You Down?

• Your task - say the color, not the word!

• Do you completely, fully and totally understand or do you still have questions?

• You have been trained, tested and deemed competent to do it on your own.

Page 15: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Simple Practice Round

RedYellowGreenBlue

Page 16: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Let’s Begin the Task

FLOORHATFALLCOAT

Page 17: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Now up to Speed (Shout Them Out)

RedYellowGreenBlue

Page 18: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Effective Group Meetings…

• Are often the only way that we can be sure that everyone has received a critical message in a timely manner.

• Create a cooperative climate through participation and group interaction.

• Give everyone the same attention and exposure to information.

• Help build your image as a leader in the minds of the team members.

Frank E. Bird Jr., pp.197 PLCL

Page 19: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Other Communication Tools

• Visuals – minutes, notices, posters, signs – NOTE: Research shows they ‘disappear’ after 10 days.

• What makes a great video? – Always pre-screen your videos, choose the topic and

format carefully. Better no video than a bad one.• Demonstrations • You wearing the gear (hardhats and other PPE)• Shop Floor Corrections

– Never let an instance of non-compliance go unnoticed

Silence is Consent!

Page 20: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Do Signs Convey Enough Warning?

• What does this say?• Does it say this?

Page 21: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Consider Video Clipsto Make a Quick Point

• We use powerful tools - training is not an option.

• Watch out for “Line of fire” injuries when using power tools.

Nailgun.mpe

Page 22: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Managing for Safety Excellence

Safety Talks

Ya gotta just love them

Page 23: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Problem to be Solved

Everyone, at times, needs to develop and deliver short topic presentations and many supervisors do not know how to start or what makes a good presentation. You may need training and practice to develop your presentation skills.

Page 24: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Objectives

Supervisors will...– Describe where to start

– Recognize the importance of defining the topic and knowing their audience

– Describe some “do’s and don’ts” of talks

– Prepare a simple presentation

– Present a simple talk using an overhead projector.

Page 25: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Giving a Safety Talk

• This is an important skill for every supervisor.• It is a primary information sharing process• Your workers hate boring talks that waste their time

(even though they are getting paid to be there). • Can be formal or informal, prepared or ad hoc• Can be free or purchased (watch accuracy)

• Subscriptions (often through the Safety Department)

• Make it interesting or your message may get lost.

Page 26: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Getting Started

Page 27: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Preparation

Gathering Information• Define your talk (problem to be solved)• Define your audience• What resources are available?• Who has to do the set up? Set Up• What is the room like? Shop Floor? Tables and Chairs?

• Is it quiet enough? Everyone must be able to see and hear your message or you are wasting their time.

Page 28: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Preparation (continued)

• What presentation style is most appropriate?– Lecture, demonstration, practice sessions

• Prepare an Outline– Introduction: Tell them what you are going to tell them

– Body of talk: Tell them

– Conclusion: Tell them what you told them

• Organize your thoughts– Use a web

Page 29: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Preparation & Practice

Write Your Draft• There is an old saying: “Get it writ, then get it right”

Prepare Final Version• Write or print your overheads. Write legibly & large.• Handouts are very useful if you have a lot of information

Practice! Practice! Practice!

Prepare the Room• Get there EARLY and get set up• STOP - Take a brief break

– Collect your thoughts (you deserve it)

Page 30: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Today’s Talk is onWD-40

• Here is the MSDS and as you can plainly see, it contains life saving information on…– Hazardous Ingredients

– Physical Data

– Fire and Explosion

– Health Hazards

• Take a moment to read it and then sign the paper that you understand it.

• That’s all for today.

Page 31: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Making the Presentation

• Do not read a script• Stand up• Watch your speed• Make eye contact with your audience• Watch bridging words like “Um”• Take questions during your presentation or leave

lots of time at the end• What if I goof?

You are in control! Have Fun!

Page 32: Managing for Safety Excellence Communicating for Safety Excellence Moving From Participation to Commitment

Communicating for Safety Excellence

Let’s Practice

• Select one of the following topics:

• Using what you have learned today...– Prepare a 2 minute talk

– No more than 2 sheets

– Be ready to present in 20 minutes

– Have fun!

• LOTO • RSI’s

• MSDS • Slips, Trips & Falls

• Housekeeping • Emergency Response