managing technology change in small charities
TRANSCRIPT
Managing TechnologyChange
We will start the webinar in a just a moment……..
Webinar Presenters
Miles Maier @LasaICT
Dr Simon Davey @drsimondavey
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Supported by:
• London For All – partnership of LVSC, Lasa,
ROTA, WRC and HEAR
• Only pan-London charity tech advice service
• www.lvsc.org/londonforall/
About Lasa
• 30 years in the sector
• Technology leadership, publications, events and consultancywww.lasa.org.uk and www.connectingcare.org.uk
• Welfare Rightswww.rightsnet.org.uk
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Dr Simon Davey
• Author, trainer, catalyst• Specialist in managing change and
organisational development• Works with young people, technology and
people who care enough to make a difference• Twitter @drsimondavey
Managing Technology Change for smaller charities
Dr Simon DaveyOmega Alpha Limited
www.drsimondavey.comMay 2015
Format of todayA few thoughts about changeChange that works (and change that doesn’t)Change for freeA checklist and some rules
The five P’sThe purposeThe planThe pathThe peopleThe painkiller
Why?Three key questions:
Why does your organisation exist? (Purpose - Why)
Why does your job/role/action need to exist? (Outcome and Activity – How and What)
Is technology an asset or a foe? (Mindset and Environment)
Remember this?“Here is Edward Bear, coming downstairs
now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it. And then he feels that perhaps there isn't.” © A A Milne
Which way?“Would you tell me, please, which way I
ought to go from here?""That depends a good deal on where you
want to get to.""I don't much care where –""Then it doesn't matter which way you go.”
Choice – Top Down or Bottom Up – Why?
Can you manage change?You can’t make change happen.
You can enable the conditions for change to happen.
The five secrets1. Decide what's the point of ICT - vision and
values 2. Map your jigsaw pieces and remember the
‘I’ and ‘C’ elements 3. Change is head, heart and path (Heath
Brothers ‘Switch’ method)4. Plan, plan, do, review 5. Keep training and supporting and measure
progress (‘Change Anything’)
“If your only tool is a hammer… then every problem looks like a nail.”
A database is not a solution to a problem. A database is a tool which might be part of a solution to a problem.
What doesn’t work – five key errors and obstacles to changeIssue Error Solution
Don't know why we are doing this
Spend money randomly
Be clear why, what and how much
Can't prioritise what to do next
Never do anything Explicit priorities and choices in a written and budgeted (resource) plan
Too easy to avoid progress
If don't know what to do next or why - status quo always very comfortable
Know what comes next
Projects fail Lack of planning and expensive to fix
Fail to plan or plan to fail
Training and support
One off, wing and prayer, lowest cost
Ongoing - right people in right place do the right things right (well) and measure progress
Choose the right perspectiveIndependent advice helps - been there
before, see mistakes coming Investing not spending Decide on your level - the four levels (from
‘keeping the lights on’ to ‘differentiation’)ICT permeates everything – NEVER EVER
dump responsibility - think finance or safeguarding
A quick tour through Switch - 1Direct the Rider
Follow the bright spots Script the critical movesPoint to the destination
A quick tour through Switch - 2Motivate the Elephant
Find the feeling Shrink the change Grow your people
A quick tour through Switch - 3Shape the Path
Tweak the Environment Build habits Rally the herd
RememberComputers are STUPID.Software is NAÏVE.They only do what you tell them to do (or
what someone else has trained them to do e.g. spellchecker)
What can you do for free?Information management - filing and data
management Train/learn to use systems better Invest upfront MindsetMake it a habit Measure unit cost of what you do - spend
on tech OR staff time
So nine steps checklist…1. Why and why now?2. What’s already working well?3. What group will drive and why?4. What are our critical moves?5. How do we motivate and support each
other?6. What, environmentally, will make this stick?7. Get the short term win, build habits, report
benefits8. Follow the approach – no exceptions9. Anchor approach and keep learning
Closing thoughtsICT is your secret most geeky automated
member of staff (and you don’t need to buy it lunch)
ICT only ever has two purposes – ‘doing things better’ or ‘doing better things’
Plan or fail – simple choicePrioritise, not too much at onceChange requires ‘head’, ‘heart’ and ‘path’
Change rulesIf people don't know how, they can't (path) If people don't know why, they won't (head
and heart)
Thank youDr Simon Daveywww.drsimondavey.com@drsimondaveyLinkedIn: search ‘Dr Simon Davey’
Resources 1• Dr Simon Davey
– http://www.drsimondavey.com/publications-and-resources/
• Lasa articles:
– http://
connectingcare.org.uk/articles/detail/we-need-a-technology-plan
– http://connectingcare.org.uk/articles/detail/budgeting-for-technology
• Donated software and hardware:
– Microsoft, Adobe, Symantec, Cisco, Citrix, etc
– Technology Trust Exchange (www.tt-exchange.org/)
Resources 2• Refurbished hardware:
– Happus.eu (www.happus.eu)
– £100 for desktop computer with Windows 7 + Office 2010
• Small Charities Coalition:
– £20 per person IBM Skills workshops (
www.smallcharities.org.uk/ibm-skills-workshops)
– £25 off IT4Communities membership (members only)
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