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Managing the Flexible Workforce of the Future

- Arun Srinivasan, Vice President Strategy & Marketing, Fieldglass

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Fundamental Shift in Composition of Workforce

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

30-50% of total workforce is

comprised of non-employees

Temporary/Agency

Workers

SOW

Consultants

Independent

Contractors

3

External Workers Are Known By Many Names

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

CONTINGENT

INDEPENDENT CONTRACTOR

OUTSOURCED

EXTERNAL NON-FULL TIME

OFFSHORE

FLEXIBLE

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External Workers Can Have Many Different Roles

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

JAVA PROGRAMMER

WEB DEVELOPER

ELECTRICAL TECHNICIAN

ACCOUNTANT

ADMINISTRATIVE ASSISTANT

BUDGET ANALYST

DATABASE ADMINISTRATOR

IT PROJECT MANAGER CIVIL ENGINEER

PHARMACIST

REGISTERED NURSE

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External Labor as a Strategic Initiative

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Global Firms in 2020: The next decade of

change for organisations and workers

Take on more contingent workers. The proportion

of contingent to permanent workers will shift in

favour of the former.

Dispelling a myth that all temps are in low-

paid roles

Last year saw the number of people in permanent

jobs stay roughly static and the number of people

in temporary work rise month on month.

The surge in temp hiring is not a sign of a

malfunctioning economy. It is the face of the future.

Temporary Workers and the 21st Century

Economy

Your Workforce Isn’t Who you Think

They Are

Redefine your workforce. Most companies depend on non-

employees to do many things. And more companies –

especially big ones – expect to increase their contingent

workforce during the next decade.

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What’s the Problem?

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

NO VISIBILITY

QUALITY ISSUES

HIGH RATES

HIGH COSTS

INEFFICIENCIES

COMPLIANCE

ISSUES

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How the Problem is Simplified and Solved

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

2-click request

––

Benchmarking

––

Mobile

Bidding

––

Approval

––

Reporting & analytics

On/offboarding

––

T&E capture

––

Auto-invoicing

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CUSTOMER SUCCESSES A company in the

FINANCIAL

SERVICES sector

with TARP process & the Fieldglass

platform is fully certified as secure &

compliant

in cost savings, attributable to visibility,

competitive bidding & rate card creation

$100M+ FULL

COMPLIANCE

provided by integration with ecommerce

transaction system

SINGLE SOURCE OF ENTRY

of the company’s workers and a

consolidated view of the entire population

for upper management

CONTROLLED MANAGEMENT

gain visibility and governance

improvements

I.T. OFFSHORE INITIATIVES

in various markets by monitoring key

metrics throughout workflows

ASSESS TURNOVER & TRENDS

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Opportunity Analysis for a Generic Scenario

The SOW Opportunity

Sourcing Contract Decision Support

Engagement Delivery Invoicing & Payment

Opportunity

Focus

• Traditional focus has been on eSourcing, Contract Mgmt & eInvoicing

• New opportunities • Improve visibility into post-contract process

• Provide procurement guidance upfront © 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

10

Examples of operational challenges

- ‘PO shifting’

- ‘Timeless’ T&M

- Invoice-deliverable time gap

- Weak contract-consultant link

- Suppliers are the ‘source of truth’

Some Challenges of SOW Management

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

11

Recognize Common Engagement Patterns

Project-based Services

- Characterized by well-defined projects

or functional areas

Outsourced/Offshore

- Any combination of off-site, near-shore,

or off-shore services

Business Consulting

- High-value consulting; engaged

typically at corporate level

BPO

- Complete outsouring of a category from

planning to delivery

Re-billable Services

- Engaging vendors to deliver services to

end-clients

Independents

- Engaging independent consultants or a

community of smaller suppliers

12 © 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

CUSTOMER SUCCESSES

in cost savings, due to competitively

bidding SOWs and identifying

commoditized SOWs

$33M+ achieved by tracking SOW

revisions, enforcing approvals and

limits, and avoidance savings

SOFT SAVINGS

of Fieldglass data to Cisco’s

business intelligence tool for

reporting

SECURE TRANSFER

Rate reporting for all managers to

better manage costs

REPORTING

13 © 2014 Fieldglass, Inc. All rights reserved. Proprietary and

Confidential.

14 © 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

15 © 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

16 © 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

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Fieldglass Complements SAP’s Cloud and On-

Premise Solutions

CL

OU

D

ON

-PR

EM

HCM PROCUREMENT

SuccessFactors Ariba P2P,

Business Networks

SAP HCM

Ariba Buyer, ECC, SRM,

MM,

Plant Maintenance,

Asset Management

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Fieldglass Benefits

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

V I S I B I L I T Y E F F I C I E N C Y Q U A L I T Y

C O S T C O M P L I A N C E

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Thank you!