managing workplace diversity


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Post on 23-Aug-2014



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How to manage diversity in teams.,creating inclusive & harmonious environment at workplace & maintaining it


Page 1: Managing Workplace Diversity
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Managing Workplace Diversity

Page 3: Managing Workplace Diversity


Sulman ZahidSidra Manan


Zarqa AhmedSafia Batool

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CONTENTS• Introduction• Parameters of diversity • Attitudes Toward Diversity• Importance of managing diversity• Challenges of managing diversity• Strategies for managing diversity• Ways to be inclusive• Benefits of managing diversity• Managers & diversity• Team member & diversity

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What Is Diversity? Diversity is defined as a difference or variety. Without

differences or variety among people in the world, the ability to grow and learn would be limited.

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Diversity at WorkplaceDiversity in the workplace refers to differences we recognize in

ourselves and others, such as: Gender, Culture, Race, Ethnicity, Age, Religion, Sexual Orientation, Family Structures, Physical and Mental

Disabilities or Challenges.

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Parameters of Diversity

Primary Dimensions• Race• Ethnicity• Gender• Age• Disability

Tertiary Dimensions• Beliefs• Assumptions• Perceptions• Attitudes• Feelings• Values• Group norms

Secondary Dimensions• Religion • Lifestyle• Economic status • Culture• Sexual orientation • Family status• Thinking style • Geographic origin• Political orientation •Nationality• Work experience • Language• Education

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Global DiversityGender Diversity• Iceland, Denmark & Norway• Pakistan, Turkey, Chile & UAE

Age Diversity• Indonesia & Philippines, Iceland• Hungary, Belgium, Slovakia, France

and Luxembourg

Educational Diversity• New Zealand, the U.S. and Japan• Argentina, China and the Czech


Migrant Diversity• UAE, Luxemburg, Singapore

Diverse Labour Forces• Norway, New Zealand, Iceland,

Australia, Switzerland• Czech republic, Turkey, Hungary

and Pakistan

Sectorial Diversity• Australia, Canada, Ireland, New

Zealand and Russia• Philippines, Indonesia, China,

Thailand and Pakistan

Income Diversity• Brazil, Chile, Mexico and Argentina

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Attitudes Toward Diversity• Ethnocentrism = belief that one’s own group or

subculture is inherently superior to other groups or cultures

• Enthnorelativism = belief that groups and subcultures are inherently equal

• Pluralism = an organization accommodates several subcultures

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Importance of Managing Diversity

• Well managed diverse teams out perform homogeneous teams & vice versa

• Reputation in the market & attract best employees• Employees who feel valued & rewarded are more engaged

& motivated• Greater employee engagement lead to lower turnover rate

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Challenges of Managing Diversity

• Discrimination• Stereotypes and preconceptions• High turnover rate• Absenteeism• Conflicts in team members• Increase tension• Productivity decrease

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Strategies for Managing Diversity

1. Management commitment 2. Reinforce employee competencies3. Actively facilitate inclusiveness4. Communicate effectively5. Evaluate effectiveness

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Management Commitment• Demonstrate commitment and accountability• Communicate• Be a role model

“Our management is pretty transparent and forthcoming. We are better able to understand the reasons behind management’s actions.” (Qian Hu)

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Build a Team of Champions• Develop, implement and monitor initiatives• Create awareness• Understand the needs of employees

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Reinforce Employee Competencies

• Recruitment1. Identify diversity management values2. Build effective recruitment process3. Train your interviewers

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• Learning and Development 1. Introducing new employees2. Orientating foreign employees3. Training for employees & managers“I feel a great sense of satisfaction when the workers were able to demonstrate the ability to speak functional English at the end of the Programme.” SupervisorHSL Constructor Pte Ltd (“HSL”)

• Performance management

Reinforce Employee Competencies

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Actively Facilitate Inclusiveness• Workplace activities• Workplace design• Buddy system• Employee networks• Awards and recognition• Manage employee grievances

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Workplace Activities• Most effective practice in promoting an inclusive and

harmonious workplace culture.• Themes on common interest to create bond• Encourage participation at all levels• Organise events to facilitate greater understanding

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Workplace Design• Creating spaces for employees to interact and meet

informally• Creating an open office environment• Designing the workplace keeping in mind different

employee population

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Buddy System• To help new employees settle into the organisation• Invite the new employees to an introduction meal• introduce them to colleagues• Be a point of contact for questions, feedback or to provide

guidance• Check in with the new employees regularly

“Muvee Technologies”

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Employee NetworksEmployee resource groups for employees

• share personal experience and obtain advice

• Provide a support system• Highlight important issues

Mentorship Programmes

• Establish clear goals• Provide training and

support for mentors• Provide guidelines to

mentors• Reverse mentoring

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Awards & Recognition• Be clear about the context and expectations• Team-based recognition or rewards• Recognition should properly demonstrate the specific

action or behavior

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Manage GrievancesDisputes or discrimination/bullying at work can have significant negative impact on employees• Equality & mutual respect should be stated clearly• Place channels for employee help or guidance• Assure employee of confidentiality

“The Marriott “

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Communicate Effectively

• Telling the importance of inclusive environment• Tips to enhance relationships with employees• Benefits of inclusive environment

“Ernst & Young”

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Evaluate Effectiveness• Recruitment• Employee engagement• Promotion rate• Retention rate

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Encouraging HarmonyDON’T

• Emotions effect on behavior

• Underestimation of others ideas

• Give up when there is a conflict

DO• Focus on Common interest• Create friendly

environment• Have an open mind• Open communication

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Benefits of Managing Diversity

• Increased Productivity• Increased creativity and Problem solving• Attract and Retain talent• Help to build synergy in teams and enhances communication

skills• New attitudes•  Language skills

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Managers &


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Different Backgrounds• Preferences & decisions

o In recruitmento In team arrangements and

work assignmentso In providing feedback and

evaluating performanceo In your day-to-day interactions

• Tips to be more inclusiveo Respect differenceso Keep an open mindo Build self-awarenesso Get to know your team

members on an individual levelo Acknowledge differences in

communication styles and languages

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Generations & Nationalities


o Gen Y(Born after 1980)o Gen x Born between1965

and1980o Baby boomers Born between

1946 and 1964o Traditionalists Born before



o Direct vs. indirecto Perception of timeo Perception of hierarchyo Perception of individual vs.


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Ways Managers Deal with Workplace


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Team Members & Diversity

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Team Member & Harmonious Culture

Team Work Togethero Level of communication and

interactiono Level of collaborationo Mutual care and supporto Team morale

Maintaining Team Culture

o Focus on common goalso Communicate the

importance of inclusive environment

o Address and resolve conflicts promptly

o Interact & understand each other

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Ways Members Deal with Workplace


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"God's Love is all-inclusive, and we should be as well."