managing workplace diversity

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How to manage diversity in teams.,creating inclusive & harmonious environment at workplace & maintaining it

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Page 1: Managing Workplace Diversity
Page 2: Managing Workplace Diversity

Managing Workplace Diversity

Page 3: Managing Workplace Diversity

PRESENTED BY:Sikander

Sulman ZahidSidra Manan

Sardar

Zarqa AhmedSafia Batool

Page 4: Managing Workplace Diversity

CONTENTS• Introduction• Parameters of diversity • Attitudes Toward Diversity• Importance of managing diversity• Challenges of managing diversity• Strategies for managing diversity• Ways to be inclusive• Benefits of managing diversity• Managers & diversity• Team member & diversity

Page 5: Managing Workplace Diversity

What Is Diversity? Diversity is defined as a difference or variety. Without

differences or variety among people in the world, the ability to grow and learn would be limited.

Page 6: Managing Workplace Diversity

Diversity at WorkplaceDiversity in the workplace refers to differences we recognize in

ourselves and others, such as: Gender, Culture, Race, Ethnicity, Age, Religion, Sexual Orientation, Family Structures, Physical and Mental

Disabilities or Challenges.

Page 7: Managing Workplace Diversity

Parameters of Diversity

Primary Dimensions• Race• Ethnicity• Gender• Age• Disability

Tertiary Dimensions• Beliefs• Assumptions• Perceptions• Attitudes• Feelings• Values• Group norms

Secondary Dimensions• Religion • Lifestyle• Economic status • Culture• Sexual orientation • Family status• Thinking style • Geographic origin• Political orientation •Nationality• Work experience • Language• Education

Page 8: Managing Workplace Diversity

Global DiversityGender Diversity• Iceland, Denmark & Norway• Pakistan, Turkey, Chile & UAE

Age Diversity• Indonesia & Philippines, Iceland• Hungary, Belgium, Slovakia, France

and Luxembourg

Educational Diversity• New Zealand, the U.S. and Japan• Argentina, China and the Czech

Republic

Migrant Diversity• UAE, Luxemburg, Singapore

Diverse Labour Forces• Norway, New Zealand, Iceland,

Australia, Switzerland• Czech republic, Turkey, Hungary

and Pakistan

Sectorial Diversity• Australia, Canada, Ireland, New

Zealand and Russia• Philippines, Indonesia, China,

Thailand and Pakistan

Income Diversity• Brazil, Chile, Mexico and Argentina

Page 9: Managing Workplace Diversity

Attitudes Toward Diversity• Ethnocentrism = belief that one’s own group or

subculture is inherently superior to other groups or cultures

• Enthnorelativism = belief that groups and subcultures are inherently equal

• Pluralism = an organization accommodates several subcultures

Page 10: Managing Workplace Diversity

Importance of Managing Diversity

• Well managed diverse teams out perform homogeneous teams & vice versa

• Reputation in the market & attract best employees• Employees who feel valued & rewarded are more engaged

& motivated• Greater employee engagement lead to lower turnover rate

Page 11: Managing Workplace Diversity

Challenges of Managing Diversity

• Discrimination• Stereotypes and preconceptions• High turnover rate• Absenteeism• Conflicts in team members• Increase tension• Productivity decrease

Page 12: Managing Workplace Diversity

Strategies for Managing Diversity

1. Management commitment 2. Reinforce employee competencies3. Actively facilitate inclusiveness4. Communicate effectively5. Evaluate effectiveness

Page 13: Managing Workplace Diversity

Management Commitment• Demonstrate commitment and accountability• Communicate• Be a role model

“Our management is pretty transparent and forthcoming. We are better able to understand the reasons behind management’s actions.” (Qian Hu)

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Build a Team of Champions• Develop, implement and monitor initiatives• Create awareness• Understand the needs of employees

Page 15: Managing Workplace Diversity

Reinforce Employee Competencies

• Recruitment1. Identify diversity management values2. Build effective recruitment process3. Train your interviewers

Page 16: Managing Workplace Diversity

• Learning and Development 1. Introducing new employees2. Orientating foreign employees3. Training for employees & managers“I feel a great sense of satisfaction when the workers were able to demonstrate the ability to speak functional English at the end of the Programme.” SupervisorHSL Constructor Pte Ltd (“HSL”)

• Performance management

Reinforce Employee Competencies

Page 17: Managing Workplace Diversity

Actively Facilitate Inclusiveness• Workplace activities• Workplace design• Buddy system• Employee networks• Awards and recognition• Manage employee grievances

Page 18: Managing Workplace Diversity

Workplace Activities• Most effective practice in promoting an inclusive and

harmonious workplace culture.• Themes on common interest to create bond• Encourage participation at all levels• Organise events to facilitate greater understanding

Page 19: Managing Workplace Diversity

Workplace Design• Creating spaces for employees to interact and meet

informally• Creating an open office environment• Designing the workplace keeping in mind different

employee population

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Buddy System• To help new employees settle into the organisation• Invite the new employees to an introduction meal• introduce them to colleagues• Be a point of contact for questions, feedback or to provide

guidance• Check in with the new employees regularly

“Muvee Technologies”

Page 21: Managing Workplace Diversity

Employee NetworksEmployee resource groups for employees

• share personal experience and obtain advice

• Provide a support system• Highlight important issues

Mentorship Programmes

• Establish clear goals• Provide training and

support for mentors• Provide guidelines to

mentors• Reverse mentoring

Page 22: Managing Workplace Diversity

Awards & Recognition• Be clear about the context and expectations• Team-based recognition or rewards• Recognition should properly demonstrate the specific

action or behavior

Page 23: Managing Workplace Diversity

Manage GrievancesDisputes or discrimination/bullying at work can have significant negative impact on employees• Equality & mutual respect should be stated clearly• Place channels for employee help or guidance• Assure employee of confidentiality

“The Marriott “

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Communicate Effectively

• Telling the importance of inclusive environment• Tips to enhance relationships with employees• Benefits of inclusive environment

“Ernst & Young”

Page 25: Managing Workplace Diversity

Evaluate Effectiveness• Recruitment• Employee engagement• Promotion rate• Retention rate

Page 26: Managing Workplace Diversity

Encouraging HarmonyDON’T

• Emotions effect on behavior

• Underestimation of others ideas

• Give up when there is a conflict

DO• Focus on Common interest• Create friendly

environment• Have an open mind• Open communication

Page 27: Managing Workplace Diversity

Benefits of Managing Diversity

• Increased Productivity• Increased creativity and Problem solving• Attract and Retain talent• Help to build synergy in teams and enhances communication

skills• New attitudes•  Language skills

Page 28: Managing Workplace Diversity

Managers &

Diversity

Page 29: Managing Workplace Diversity

Different Backgrounds• Preferences & decisions

o In recruitmento In team arrangements and

work assignmentso In providing feedback and

evaluating performanceo In your day-to-day interactions

• Tips to be more inclusiveo Respect differenceso Keep an open mindo Build self-awarenesso Get to know your team

members on an individual levelo Acknowledge differences in

communication styles and languages

Page 30: Managing Workplace Diversity
Page 31: Managing Workplace Diversity

Generations & Nationalities

MANAGING ACROSS GENERATIONS

o Gen Y(Born after 1980)o Gen x Born between1965

and1980o Baby boomers Born between

1946 and 1964o Traditionalists Born before

1946

MANAGING ACROSS NATIONALITIESAND CULTURES• Language

o Direct vs. indirecto Perception of timeo Perception of hierarchyo Perception of individual vs.

collective

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Page 33: Managing Workplace Diversity

Ways Managers Deal with Workplace

Diversity

Page 34: Managing Workplace Diversity

Team Members & Diversity

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Team Member & Harmonious Culture

Team Work Togethero Level of communication and

interactiono Level of collaborationo Mutual care and supporto Team morale

Maintaining Team Culture

o Focus on common goalso Communicate the

importance of inclusive environment

o Address and resolve conflicts promptly

o Interact & understand each other

Page 36: Managing Workplace Diversity

Ways Members Deal with Workplace

Diversity

Page 37: Managing Workplace Diversity

THANK YOU

"God's Love is all-inclusive, and we should be as well."