IT Services – Transformed to-be organisation

Leadership

Business Solutions& Horizon Planning

SustainService Delivery

Business Consulting

Lead

OpsLead

Help DeskIncident

Management

Fix on Fail

PortfolioManagement

DevelopmentManagement

Gateway Services

LeadPM

LeadPM

PM

PM

…PM

ProblemManagement

Test

DeployConfig

ReleaseInfrastrEnviron

Training

Dev

elop

men

tLe

ads

Technology,Applications

and Development

Teams

Business& Clients

Business & UsersDesign

ApplicationOwners

Projects and ProgrammesDelivery

DesignAuthority

BusinessSolutions

Team

BSO

Sustain Service Operations

ServiceReporting

Service Improvements

ServiceGateway

PMO

Ability to Scale up or down rapidly

© Xansa plc 20042

Qual

ity a

nd

Qual

ity a

nd

Mea

sure

men

ts

Mea

sure

men

ts

Enhanced-Efficiency-Capability-Quality

•Define Strategy to manage Automated Build, conduct a pilot to prove the concept

•Assess in-house and Industry standard Estimating methods for suitability at LSC Account

•Decide on an Estimating Method and prepare Account specific estimating guidelines, associated tools and techniques

•Define Process and method to capture actual effort for each product delivered

•Agree Targets

•Create framework for Individual and Team Skills Matrix

•Stabilise new Organisation

•Report KPI Data

•Assess and agree initial Productivity data

Organisation

Organisation

And People

And People

Tech

nolo

gy

Tech

nolo

gy

And T

ools

And T

ools

EstimatingEstimating

•Define Capability based Development Organisation

•Prepare Problem Statement re Automated build, current issues and agreed option

•Prepare Problem Statement re Automated Deployment, current issues and agreed option

•Agree KPI definitions

•Agree Review points and methods

•Agree KPI Data Definitions and capture points

SituationDefinition

Solution Shaping and Design

Solution Delivery and Transformation

•Roll out Estimating Method, guidelines, tools and techniques

•Create Succession Plans•Undertake Final alignment of resources to Organisation, nominate Application Owners

•Capture Project KPI Data

•Analyse Trends

•Undertake Causal Analysis

•Revise Targets

•Implement and roll out Automated Build Process, tools and techniques

Organisation Transformation – Vision pathway

•Establish Quality Log •Establish Reviews

•Create Improvement Plans

•Define Strategy to manage Automated Deployment, conduct a pilot to prove the concept

•Implement and roll out Automated Deployment Process, tools and techniques

Timely and Effe

ctive Communicatio

n

Timely and Effe

ctive Communicatio

n•Implement process to capture actual effort data as part of the projects

•Implement process to obtain feedback and refine Estimating Method

•Define Process to obtain feedback and refine Estimating Method

•Undertake initial informal assessment of skills and capabilities and undertake initial placement of people in the organisation•Define Statement of Intent in terms of a Team Charter

•Define initial Terms of Reference and success criteria

•Transition to new organisation with short term, specific tactical objectives

•Refine Team and Assignment Objectives

•Establish Team and Individual’s Skill Matrix

A Combination of T

eam Briefin

gs and Walk-in

Sessions

Dec-04

Jan-05

Feb-05

Jan-05

Feb-05

Mar-05

Dec-04

Jan-05

Feb-05

Jan-05

Feb-05

Apr-05

Mar-05