manpower group solutions tbo capability v1 6 pr
DESCRIPTION
TRANSCRIPT
2012
ManpowerGroup Solutions TBOOverview Presentation
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ManpowerGroup Solutions
ManpowerGroup http://www.manpowergroup.com/about/
4,000ManpowerGroup
offices in
82countries
$21bnRevenue 60+
years’ experience
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ManpowerGroup Solutions
What can ManpowerGroup Solutions bring to you?• ManpowerGroup Solutions enables you to insource &
outsource workforce management, allowing you to focus on achieving your strategic goals. We deliver workforce flexibility, quality improvement, innovation and cost reduction with upfront commitments on results delivery. We provide global best practice delivered locally. We call this TBO.
• We specialise in providing increased flexibility to workforces engaged in high volume, repetitive tasks
Insourcing or outsourcing of workforce management
Workforce flexibility, quality improvements, innovation
and cost reduction
Global best practice delivered locally
Offshore / Nearshore / Onshore
Manpower study: “What Eastern Europe has to offer to Manpower’s global clients” is available on request
Manpower study: “What Eastern Europe has to offer to Manpower’s global clients” is available on request
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ManpowerGroup Solutions
•By managing our workforces intelligently we provide our clients with flexibility improvements, productivity increases and cost reductions
People focus
•We aim to provide 20-35% improvements
In/outsourcing
•All our services are delivered against clearly defined objectives and quantifiable targets
Business case driven
•Benefit tracking, SLA-based contracting, KPI-based reporting. Process improvements through sharing best practice.
Measurable results
•A joint approach is key to achieving sustainable results
Collaborative approach
•Our innovative delivery models are based around providing the end-client with value and quality
Customer focus
The key principles we work by
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ManpowerGroup Solutions
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No out tasking No hires Local delivery
Home sourcing Master Vendor
Hires (Time & Material)
Multi/Single Vendor
Co-Sourcing
Collaboration Shared Services
Outsourcing
Out tasking Managed Services Distributed delivery
Make Resource Orientation Fragmented
responsibility
Buy Service Orientation End to End
responsibility
Client ManpowerGroup
Shift in Tasks and Responsibilities
• We work in different sourcing models, adapting to our clients requests and preferences
Flexibility of solutions
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ManpowerGroup Solutions
Solution Category DescriptionField Engineering Providing mobile workforce of engineers engaged in the service and repair of
clients’ hardware and software’
Back Office Shared Services
Administrative support, recruitment centre, accounting services, mail room, clean room services, HR services (payroll, personnel record management), expense management; purchase order management, inventory control, etc.
Manufacturing Production line management, logistics / warehouse / order distribution management
CRM Contact centre, telesales, sales , promotion and trade marketing solutions
Translation Localization services over 100 languages covering technical writing, market communication, software and website localization, document translation, etc.
Technical Services Providing mobile or site based engineers for IMAC (install, move, add and changes of PC and server equipment) services; service admin, application support or testing services
Service Desk First & second line support.
Areas of proven success
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ManpowerGroup Solutions
ManpowerGroup Solutions has many satisfied clients. Our success is based on:
• Flexibility
• Utilising our global footprint
• Excellent talent development
• Collaborative delivery model, combining the best of our
clients’ & ManpowerGroup’s capabilities
• Offshore, nearshore and onshore delivery capabilities
• Commitment to results delivery and continuous improvement
• Our culture that we bring to the table:
– Commitment, Transparency & Innovation
Sample of existing clients
We are the ‘can do’ company. We will deliver!
Why ManpowerGroup Solutions?
Together
Alone