manpower group solutions tbo capability v1 6 pr

8
2012 ManpowerGroup Solutions TBO Overview Presentation

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Page 1: Manpower Group Solutions Tbo Capability V1 6 Pr

2012

ManpowerGroup Solutions TBOOverview Presentation

Page 2: Manpower Group Solutions Tbo Capability V1 6 Pr

ManpowerGroup 2012 2

ManpowerGroup Solutions

ManpowerGroup http://www.manpowergroup.com/about/

4,000ManpowerGroup

offices in

82countries

$21bnRevenue 60+

years’ experience

Page 3: Manpower Group Solutions Tbo Capability V1 6 Pr

ManpowerGroup 2012 3

ManpowerGroup Solutions

What can ManpowerGroup Solutions bring to you?• ManpowerGroup Solutions enables you to insource &

outsource workforce management, allowing you to focus on achieving your strategic goals. We deliver workforce flexibility, quality improvement, innovation and cost reduction with upfront commitments on results delivery. We provide global best practice delivered locally. We call this TBO.

• We specialise in providing increased flexibility to workforces engaged in high volume, repetitive tasks

Insourcing or outsourcing of workforce management

Workforce flexibility, quality improvements, innovation

and cost reduction

Global best practice delivered locally

Offshore / Nearshore / Onshore

Manpower study: “What Eastern Europe has to offer to Manpower’s global clients” is available on request

Manpower study: “What Eastern Europe has to offer to Manpower’s global clients” is available on request

Page 4: Manpower Group Solutions Tbo Capability V1 6 Pr

ManpowerGroup 2012 4

ManpowerGroup Solutions

•By managing our workforces intelligently we provide our clients with flexibility improvements, productivity increases and cost reductions

People focus

•We aim to provide 20-35% improvements

In/outsourcing

•All our services are delivered against clearly defined objectives and quantifiable targets

Business case driven

•Benefit tracking, SLA-based contracting, KPI-based reporting. Process improvements through sharing best practice.

Measurable results

•A joint approach is key to achieving sustainable results

Collaborative approach

•Our innovative delivery models are based around providing the end-client with value and quality

Customer focus

The key principles we work by

Page 5: Manpower Group Solutions Tbo Capability V1 6 Pr

ManpowerGroup 2012 5

ManpowerGroup Solutions

5

No out tasking No hires Local delivery

Home sourcing Master Vendor

Hires (Time & Material)

Multi/Single Vendor

Co-Sourcing

Collaboration Shared Services

Outsourcing

Out tasking Managed Services Distributed delivery

Make Resource Orientation Fragmented

responsibility

Buy Service Orientation End to End

responsibility

Client ManpowerGroup

Shift in Tasks and Responsibilities

• We work in different sourcing models, adapting to our clients requests and preferences

Flexibility of solutions

Page 6: Manpower Group Solutions Tbo Capability V1 6 Pr

ManpowerGroup 2012 6

ManpowerGroup Solutions

Solution Category DescriptionField Engineering Providing mobile workforce of engineers engaged in the service and repair of

clients’ hardware and software’

Back Office Shared Services

Administrative support, recruitment centre, accounting services, mail room, clean room services, HR services (payroll, personnel record management), expense management; purchase order management, inventory control, etc.

Manufacturing Production line management, logistics / warehouse / order distribution management

CRM Contact centre, telesales, sales , promotion and trade marketing solutions

Translation Localization services over 100 languages covering technical writing, market communication, software and website localization, document translation, etc.

Technical Services Providing mobile or site based engineers for IMAC (install, move, add and changes of PC and server equipment) services; service admin, application support or testing services

Service Desk First & second line support.

Areas of proven success

Page 7: Manpower Group Solutions Tbo Capability V1 6 Pr

ManpowerGroup 2012 7

ManpowerGroup Solutions

ManpowerGroup Solutions has many satisfied clients. Our success is based on:

• Flexibility

• Utilising our global footprint

• Excellent talent development

• Collaborative delivery model, combining the best of our

clients’ & ManpowerGroup’s capabilities

• Offshore, nearshore and onshore delivery capabilities

• Commitment to results delivery and continuous improvement

• Our culture that we bring to the table:

– Commitment, Transparency & Innovation

Sample of existing clients

We are the ‘can do’ company. We will deliver!

Why ManpowerGroup Solutions?

Page 8: Manpower Group Solutions Tbo Capability V1 6 Pr

Together

Alone