manpower optimization of ministerial staff working...

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Page 1 of 18 MANPOWER OPTIMIZATION OF MINISTERIAL STAFF WORKING IN COMMERCIAL DEPARTMENT HQ OFFICE, JAIPUR (G/HQ/WS/463/8/Comml./HQ/2017-18) GUIDED BY STUDIED BY PRADEEP KUMAR MALIK 1 D K SHARMA, CWSI/JP Sr. ADGM & AWSO/NWR/JP 2 R R K SINGH, CWSI/JP 3 AJIT KUMAR, WSI/JP Work Study Organization North Western Railway Jaipur

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Page 1 of 18

MANPOWER

OPTIMIZATION

OF

MINISTERIAL STAFF

WORKING IN

COMMERCIAL DEPARTMENT

HQ OFFICE, JAIPUR

(G/HQ/WS/463/8/Comml./HQ/2017-18)

GUIDED BY STUDIED BY

PRADEEP KUMAR MALIK 1 D K SHARMA, CWSI/JP

Sr. ADGM & AWSO/NWR/JP 2 R R K SINGH, CWSI/JP

3 AJIT KUMAR, WSI/JP

Work Study Organization

North Western Railway

Jaipur

Page 2 of 18

EXECUTIVE SUMMARY

Sr. No. 08

Study No. G/HQ/WS/463/8/Comml./HQ/2017-18

Subject

Manpower Optimization of ministerial staff working in Commercial Department, Headquarters Office, Jaipur.

Area North Western Railway, Jaipur.

Department Commercial.

Terms of Reference Assessment of Man Power requirement

Present Cadre

(Revenue Posts)

Sanctioned Cadre =103

On Roll Staff = 97

Excess to cadre = 02

Vacancies = 08

Proposed Cadre

(Revenue Posts) 89

Projected Surplus Man Power

(Revenue Posts)

14

Total No. of Recommendations

02

Financial Implication Rs. 100.40 Lac per annum

Month of Circulation May 2017

Page 3 of 18

INDEX

Sr. No.

Contents Reference Page No.

From-To

1 Chapter no.-1:- Introduction 4

2 Chapter no.-2:- Acknowledgement 5

3 Chapter no.-3:- Synopsis 6

4 Chapter no.-4:- Cadre position 7

5 Chapter no.-5:- Deployment, duties and assessment of staff

8 17

6 Chapter no.-6:- Discussion at officer’s level

18

7 Chapter no.-7:-Financial Savings 18

Page 4 of 18

CHAPTER-1

INTRODUCTION

Indian Railway is the biggest transport organization in India and playing an important role in the development and economy of the country. Along with the Commercial activities, the Railways have to fulfill the social obligations also, especially in the time of natural calamity and towards the weaker sections of the society. For the healthy existence of such an important organization it is necessary to be financially viable, which can be achieved by ensuring optimum utilization of the resources i.e. Man, Material and Machinery.

With the implementation of 6th pay commission, the establishment charges have gone up drastically and hence manpower has become an important factor in bringing economy in the system. In order to check the cost of manpower, the Railway administration has issued guidelines time to time, in the form of yardsticks, circulars etc. Now a days, benchmarking is being utilized to ensure best use of manpower. Benchmarking is a continuous process of comparing different units and identifying which one is the best in the business, followed by learning how this excellence was achieved and then setting out to improve the efficiency of those units, which were left behind. The optimum utilization of manpower may further be ensured by multi skill use of man power. With the introduction of computer in the offices, many paper activities has been reduced resulting in further possibilities of diminution in manpower has become mandatory due to lesser manual exercise in all the offices over entire railways.

Productivity has acquired a new and broader meaning in the light of highly competitive economic environment, increasing educational levels, degradation of physical environment and increasing population, creating pressure on the limited available resources. To be relevant, the output dimension of the productivity equation needs to be stressed more than before, because improvement in the use of resources alone may not give the desired competitive advantage.

To find out the possibilities to achieve the goal as discussed above, this work-study was approved by SDGM.

Page 5 of 18

CHAPTER-2

ACKNOWLEDGEMENT

2.0 Coordinating Officials of the deptt. :-

The work-study team is grateful to Batti Lal Meena, Ch.OS/Gen. for his kind co-operation, for

collection of data, conducting observations and his valuable suggestions for completion of study.

2.1 Terms of Reference:-

This study has been conducted under the following terms of reference:-

i) Review of staff vis-à-vis workload on existing working condition.

ii) Suggesting the ways and means for improving the system economically and efficiently.

2.2 Methodology Adopted:-

The following techniques of method study as well as work measurement have been applied to conduct the study:-

i) Data collection and its critical analysis to arrive on factual status of present working.

ii) Work sampling techniques for certain activities.

iii) Holding discussions at various levels with a view to produce fruitful results.

iv) Sample checks and spot observations.

2.3 Field units visited:-

All the workplaces of Commercial department of HQ Office, Jaipur were visited by the Work Study Team during the course of work study.

Page 6 of 18

CHAPTER-3

SYNOPSIS

Commercial department, headed by CCM, is basically meant for providing their services to the public as well as to its different departments. To cater their services, satisfactorily, to its consumers, earlier, a huge number of staff was engaged at the time when all of the activities related to commercial department had to be handled manually. But, presently, the scenario has been changed after introduction of computers at various levels. CRIS has developed various computer program like PRS, UTS & FOIS to ease the work of Reservation offices, Booking offices and Goods offices respectively. This has also removed lengthy and mistake prone manual calculation to receive various statistical figures and one can get these statistical figures with just few commands on the computer system. CRIS has also introduced an on line claim disposal program for coaching refund. In this, by just feeding the details of the desired coaching refund, system by own decides to approve or reject the refund and after due calculation of the refund amount necessary correspondence is also generated by the system. This has lead to error free and transparent working with very less manual efforts. Introduction of, E-dak & E- Tendering has also reduced the manual efforts remarkably while dealing with official correspondence. Installation of modular furniture in the office has also smoothen the office work remarkably. Thus, work load of the staff of commercial department has drastically reduces and this process is still going on. The Railways, is facing tough time in respect to its financial crunch due to a hard competition with other sources of transportations viz. Roadways and Airways. Besides this, engagement of vast quantity of Railway staff is also a major cause of concern. Hence, it is need of hour to reduce wastages from all the sphere of the Railways.

Keeping all the above mentioned factors in view, a review on the present requirement of staff has become essential.

To achieve the goal, a work study was conducted by the work study team with close coordination of nominated coordinators and other staff of the department. As no yardsticks for assessing the requirement of staff for existing workload were made available by the department, hence, the need based concept for analyzing the requirement of staff was taken into consideration which is mentioned in ensuing paras :-

Page 7 of 18

CHAPTER-4

CADRE POSITION

4.0.0 Cadre position of staff working in commercial deptt. of HQ Office/JP as on 31.03.2017:-

SN Designation Level GP SS OR

Excess/

Vacancy Clerical staff

1 Ch.OS 44900-142400 4600 19 18 1

2 OS 35400-112400 4200 54 53 1

3 Sr.Clerk 29200-92300 2800 15 10 5

4 Clerk 19900-63200 1900 12 12 0

5 Typist 44900-142400 4600 0 2 +2

6 Typist 35400-112400 4200 3 2 1

Total 103 97 6

SS-Sactioned Strength, OR- On roll, GP- Grade pay.

Page 8 of 18

CHAPTER-5

DEPLOYMENT, DUTIES AND ASSESSMENT OF STAFF

5.0.0 Deployment, duties and assessment of staff: -

To ease the working, the commercial branch is divided into different sections. Hence, the deployment, section-wise duties and assessment of these staff is as under:-

SN Section SS OR Prop

osed

Revenue

Surplus

Posts

Brief of duties, workload and analysis

1 General - 10 10 0 1-Ch.OS is working as over all in-charge, is justified.

1-Ch.OS for dealing with Man Power Planning, officer & Staff training, divisional D&AR cases (avg.3 a month), Confidential Report, FTP loading etc. is justified.

1- Ch.OS is dealing with Statistical of commercial department, is Justified.

1-Ch.OS for dealing with preparation/ amendment of SOP (Part A & F) items, provision of budget, awards of staff, Provision of telephones, Rly. & BSNL, CUG scheme, collection & distribution of stationery and stock items, maintenance of office equipments, catering arrangements of meetings, maintenance of cash imprest, sanction of expenditure is justified.

1-OS for dealing with MCDO, audit cases, service tax matters, preparation of ‘9-B’ statement (classification of stations over NWR), chasing regarding timely submission of station returns to TA office is justified.

1-OS for dealing with inspection notes of officers and inspectors justified.

1-OS for dealing with staff and officer related matters, misc. correspondences about Rajbhasha is justified.

1-OS for dealing with preparation of remarks on items of agenda as well as minutes of all type of meetings, works related matters & representation from union delegates is justified.

1-Jr. Clerk for dealing with receipt & dispatch of e-dak, monitoring of MP/MLA/CA-iii/State Govt./DPG/MORLY/GM/Railway Board is justified.

1-Jr.clerk:- dealing with monitoring of audit cases, service tax matters, safety corporate plan, work related to safety/disaster management, press

Page 9 of 18

clippings, parliamentary question, gazette notification of lost money value document i.e all type of press, EFT, military warrants, action taken on MCDO of ZRTI if required. Post is justified.

Present deployment of 10 nos. of staff is justified.

2 R&D - 4 4 0 1-OS & 1 Jr.Clerk for dealing with registration of dak and all type of dak including e-dak & dispatch of e-dak. Post is justified.

1-Sr.Clerk for dealing with dispatch of dak received from all sections. Disposal of files received from sections & officers & registration thereof. Post is justified.

1-Jr.Clerk for dealing with dak related to Rly.Board, HQ, RTI and challans for dispatching dak for JP division. Post is justified.

Average, 100 nos. of entries of received /dispatched files per day are made by R&D staff for which 4 nos. of staff are engaged.

Remarks: - Present deployment of 4 staff is justified.

3 Passenger Amenities

- 6 5 1 1-Ch.OS is working as over all in-charge, is justified.

1-OS for dealing with passenger amenities (10 cases per day) Justified.

1-OS for dealing with cleanliness & sanitation, sustainable image make-over of railways, sundry earning, maintaining the data related to passenger amenities and imposition of penalties for littering the station premises, audit reports, statistical data, parliamentary questions and computerized work is justified.

1-OS for dealing with matters pertaining to commercial publicity, allotment of book stalls and coin operated weighing machines along with their earning, data related to tele-conference, court cases pertaining to PA section (avg.2 cases per month) is having less workload.

1-OS for dealing with works Programme (91 cases in progress) related to passenger amenities is justified.

1-OS for dealing with matters pertaining to licensed porters, parking contracts, and meeting remarks on agenda items, cases of MP/MLA, Railway Board, GM and RTI is having less workload.

Remarks:- After thorough analysis of the workload

Page 10 of 18

of the staff of passenger amenities section, the work study team is of the opinion that the workload of 2 OS who are having less workload, as mentioned above, may be merged. Thus, 1 post of OS is surplus.

4 Passenger Marketing

- 12 12 0 1-Ch.OS is working over all in-charge, is justified.

1-OS for dealing with the matters of reservation quota, firing of train in system is justified.

2-OS engaged for PRS and UTS procurement and installation over NWR is justified.

1-OS for dealing with the presentation of daily position, collecting waiting list from Data base and to forward demand for attachment of additional coaches, 10 days position (for attachment of coaches is forwarded to Railway board thrice a month) and MCDO is justified.

1-Sr.Clerk for dealing with the proposal for introduction of new trains/special trains, preparing all position in which earning, attachment of coaches demanded and supplied by CPTM and other information of passenger amenities section, FM section, claim section is justified.

1-OS for dealing with the matter of fare, heritage trains, ATMs, JTBS, ATVM, payment of bedrolls, matter of FTR special trains, Thar express train and other misc. Film shootings, opening and closing of station, Halt station, cash deposited in the Bank. works is justified.

1-OS for dealing with the matter of stoppage of trains, Time table of N.W. Railway as well as Train at a glance, Railway concessions is justified.

1-Jr. Clerk for dealing with the firing (feeding requisite details) of new trains in the system, temporary & permanent augmentation of trains, RTI cases, complaints related to PRS systems and quota review of trains is justified.

2-OS and 1 Jr.Clerk for dealing with the matters of E.Q. are justified.

Remarks: - Present deployment of 12 staff is justified.

5 Parcel - 4 4 0 1-Ch.OS is working as over all in-charge, is justified.

1-OS for dealing with the matters related to Parcel porters, meeting of lease holders (yearly), RTI and parliamentary question is having less workload.

Page 11 of 18

1-OS for dealing with the matters related to policy, circulars & guidelines from Railway Board, processing cases for VP leasing at HQ level, rationalization of parcel rates, notification of NWR’s rates as well as circulating notification of other zones, Taxation cases, performance of lease holders, extension of lease etc, SOP related matters, and NOC/ Operational feasibility (5 per month), Postal Van (1 per month), Thar Express related work is justified.

1-OS for dealing with statistics related to luggage & parcels, PCDO, Board’s position, budget, earning related matters, record of tenders, overloading of SLRs/VPs, surprise Checks of SLRs/VPs and other data related to parcel traffic is justified.

Remarks: - Present deployment of 4 staff is justified.

6 Freight Marketing

- 5 5 0 1-Ch.OS is working as over all in-charge, is justified.

1-OS for dealing with Parcel porter related correspondence, Meeting of lease holders, , RTI matter. & Parliamentary Question (Concerned subject) and PMS related matters is justified.

1-OS for dealing with policy, circulars & guidelines from Rly board, processing cases for VP leasing at HQ level, rationalization of parcel rates, notification of NWR’s rates as well as circulating notification of other zones, matters related to Taxation department, performance of lease holders, extension of lease etc, SOP related matters, and NOC/ Operational feasibility, Postal Van, Thar Express related work is justified.

1-OS for dealing with all statistics related to luggage & parcel traffic, PCDO & Board’s Position/ Statistics & Budget ,Earning related matters, Record of NIT issued by the division/HQ, Overloading of SLR, AGC,VP/Surprise Check/Inspection of SLR,AGC,VP and retraction on parcel traffic is justified.

1-OS for dealing with complaints related to parcels and leasing, opening & closing of Station, correspondence regarding over is justified.

Present deployment of 5 staff is justified.

7 Rates - 7 7 0 1-Ch.OS is working as over all in-charge, is justified.

1-Ch.OS for dealing with opening & closing of

Page 12 of 18

stations for goods traffic, alphabetical numerical coding of new stations, full/half rake handling points and rate quotations (10 nos. per month) is justified.

1-OS for dealing with policy matters related to classification of goods, Train Loading conditions, additional free time, two point combinations for booking jumbo rakes (other than steel traffic), tentative calibration for BTPN/Wagons, clubbed consignment, misc. charges, Dump charges, Rationalization schemes, CC routes, rebate in freight for transportation of various commodities in privately/jointly owned tank wagons, live stock, haulage charges, notified stations, transportation of fodder and water to notified drought affected areas is justified.

1-OS for dealing with TMS/Goods (44 nos. over NWR), indent for calling computerized RR stationery (yearly), development of freight terminals and inflation in distance for goods traffic is justified..

1-OS for dealing with all siding matters (existing 15 nos. of sidings + work on15 nos. of new sidings under progress), introduction of round the clock working i.e. performance related to goods development feedback to Rly. Board, Commercial Committee related items, indenting/collection & distribution of IRCA, development of Agricultural retail hubs, multi model logistic parks and Kisan vision project is Justified.

1-Sr.Clerk for dealing with staff cost charges of those staff who are deployed in private sidings, and pending cases of MP, MLA, Rly. Board & divisions is having less workload.

1-Jr.Clerk who assists to OS/TMS working and also deals with dak, issuance of rate quotations and service tax certificate for goods traffic is justified.

Remarks: - Present deployment of 7 staff is justified.

8 Catering - 9 8 1 1-Ch.OS is working overall in-charge, is justified.

1-OS for dealing with all type of statistics related with catering business, correspondence with IRCTC, court cases (30 nos. per month) and MCDO is justified.

1-OS for dealing with Tenders for mobile catering units (at present 8 nos. of tenders completed and 3 nos. of tenders in progress) is justified.

Page 13 of 18

1-OS for dealing with catering complaints received from Rly. Board and passengers. Post is justified.

1-OS for dealing with statistics regarding Automatic Vending Machines, stalls, Mobile catering services, and all other work viz. implementation of policy, related correspondence with divisions and Rly. Board is justified.

1-OS for dealing with work of Train siding vending services (at present 2 in progress) is having less workload.

1-OS for dealing with inspections of Inspectors and Officers is having less workload.

1-Sr. Clerk for dealing with the work of on board catering services is having less workload.

1-Jr.Clerk for dealing with bills of Shatabdi & Duranto, general correspondence of Catering Department and audit cases is justified.

Remarks:- After thorough analysis of the workload of the staff of Catering section, the work study team is of the opinion that the workload of 3 staff who are having less workload, as mentioned above, may be merged. Thus, 1 post of Jr. Clerk is surplus.

9 Ticket Checking

- 3 3 0 1-OS for dealing with CCM/Sqd, earnings, EDR, and RTI, Matter related to D&AR cases, meeting, Award, Cash incentives scheme of ticket checking staff is justified.

1-OS for dealing with policy, manning of trains, rest room, Union items, MP MLA & VIP ref. all type of Rly. Bd's Ref., monthly earnings to Rly. Bd's, stationery staff earning, ticket checking cadre is justified.

1-Jr.Clerk for dealing with maintain of SL staff earning, RPF ref., TTES complaints, CTC Squad, report, SPL checks/drive & result, ICP weekly position maintain of ticket checking earning by name and Gazette notification is justified.

Present deployment of 3 staff is justified.

10 Complaint Cell

- 4 4 0 1-Ch.OS is working as over all in-charge, is justified.

1-OS for dealing with registration of complaint cases, maintenance of their status of and compiling MCDO is justified.

for dealing

1-OS & 1-Jr.Clerk- for dealing with maintenance of the matters related to SMS & E-Mail complaints &

Page 14 of 18

ensure its timely submission& disposal of the cases is justified.

Remarks: - Present deployment of 4 staff is justified.

11 Court Cell - 4 3 1 2-OS for dealing with all work pertain to OA-I & OA-III and Consumer cases. All fatal accident cases along with Coal reconciliation & TC etc. is having less workload.

1-OS for dealing with all work pertains OA-II cases. Advocate fee bills and other Misc.work is justified

1-OS- Dak receipt and case registration in computer and make the file and put up 1st time is having less work.

Remarks:- During the course of work study, it was observed by the work study team that average 16 nos. of cases per month are received and 15 nos. of cases per month are disposed off by Court staff. After thorough analysis of the workload of 4 ministerial staff, the work study team is of the opinion that total 3 staff are quite sufficient to cope up with the existing workload. Thus, 4 - 3 = 1 ministerial staff i.e OS is surplus.

12 Claims Section:-

- 4 3 1 1-Ch.OS - is over all in-charge of claim section. He also deals with audit, parliamentary questions, budget provisions, cash imprest, T&P, staff matters and stationery is justified.

1-OS- for dealing with typing work of the claim section is justified.

1-Sr. clerk- He assists to Chos/Claims. is having

less workload.

1-Jr. Clerk- for dealing with receipt and dispatch of Dak is having less workload.

Remarks:- After thorough analysis of the workload of the staff of Claims section, the work study team is of the opinion that the workload of 2 staff (Sr. Clerk & Jr. Clerk) can be handled by the one person as both are having less workload, as mentioned above. Thus, 1 post of Jr. Clerk is surplus.

a)Goods Claim Compensation Section

- 2 2 0 1-OS- for dealing with claim compensation matters related to Parcel/goods, Station Pay order of all divisions over NWR is justified.

1-OS-for dealing with indexing work of claim compensation section, receiving MGR and preparing claim files, maintaining inward and outward TC, preparing LRA and TRC, issuing

Page 15 of 18

gazette notification is justified.

Remarks: - Present deployment of 2 staff is justified.

b)TDR Coaching Refund

Section

- 3 6 1 1- Ch.OS - is over all in-charge of TDR Coaching Refund Section and E/I Ticket Refund Section.

1-OS-for dealing with coaching refund cases and

maintain related statistic is justified.

1-OS-for dealing with Dak related to military warrants, doing necessary correspondences with concern departments for disposal thereof is justified.

1-OS-for dealing with e-ticket refund and do necessary correspondence of IRCTC in this regards.

1-Sr. Clerk-for dealing with correspondence related to e-ticket refund, prepares and produces working report of section to GM and CCM, preparing monthly statistical report of the section, disposal of security deposits of special trains and special coaches and correspondence with Railway Board is justified.

1-Sr. Clerk-for dealing with complete disposal of matter pertaining to IRCTC is having less workload

1- Jr. Clerk- for dealing with complete disposal of matter pertaining to IRCTC is having less workload.

Remarks: - During the course of work study, it was observed by the work study team that avg. 2603 nos. of cases per month i.e. 2603/22x7 = 2603/154 = 17 nos. of cases per staff per day were disposed off. The ministerial staff is responsible for putting up the case on file in initial stage and issuing letters after disposal of the same case. Remaining exercise has to made by 4 Commercial Inspectors deployed for disposal of refund cases in this section.

After thorough analysis of the workload of 7 ministerial staff, total 5 staff are quite sufficient to cope up with the existing workload. However, keeping a lenient view, the work study team is of the opinion that 6 staff may be kept. Thus, 7 - 6 = 1 post of ministerial staff i.e. 1 Jr. Clerk is surplus.

c) E/I Ticket Refund

Section

- 4

d)Goods Refund Section

- 2 2 0 1-Ch.OS- is over all in-charge of Goods refund section. Along with he deals with Goods refund cases pertaining to Jodhpur and Jaipur division. Present work load assigned to him is justified.

1-OS- for dealing with Goods refund cases

Page 16 of 18

pertaining to Bikaner and Ajmer division is justified.

Remarks:- During the course of work study, it was observed by the work study team that average 71 nos. of cases per month are received and 69 nos. of cases per month are disposed off by Goods Refund staff. After thorough analysis of the workload of 2 ministerial staff, the work study team is of the opinion that these 2 staff are justified.

Railway Claims Tribunal

8 7 1 1-Ch.OS- is working as over all in-charge, is justified.

1-Ch.OS- for dealing with registration of notice, appointing advocates, sending copy of the notices to concerned Railways and to DSC/RPF to receive remarks of DRM on the inquiry report is justified.

4-OS & 2 Sr. Clerk- do correspondences with the concern officers to receive inquire report and other requisite documents related to cases.

Remarks:- Present deployment of 7 staff (2 Ch.OS + 4 OS + 1 Sr. Clerk) are justified. However, 2 Sr. Clerk is having less workload (avg. 20 letters per day) the work study team is of the opinion that the workload of 2 staff who are having less workload, as mentioned above, may be merged. Thus, 1 post of Sr. Clerk is surplus.

13 RTI Cell 2 2 0 1-Ch.OS- for dealing with RTI Cases of Commercial department. He is working under PIO/NWR. Post is Justified.

1-Sr. Clerk for dealing with RTI cases (avg. 27 no. of cases per month) is justified.

14 Typist 3 4 2 1 02- Typists of GP-4600 are working excess to cadre. 02 - Typists of GP-4200 are working in claim and RCT are justified and 01 vacant post of typist GP-4200 may be considered surplus.

Total (a) 103 97 89

14 (6 live Post + 8 Vacant Post)

SS=103, OR=97 (2 excess to cadre), Vac.= 6, Proposed=89 and Surplus=14 (including 14 posts of clerical staff in which 1 vacant post of Ch. OS, 3 posts of OS(1 Vacant), 6 posts of Sr. Clerk (5Vacant), 3 posts of Jr. Clerk and 1 Vacant post of Typist) .

During critical analysis of the duties, it was found that 89 clerical staff is sufficient to perform

existing workload of Commercial department. Thus out of sanctioned cadre of 103 clerical staff, 14 clerical

staff (01 Ch.OS + 3 OS + 06 Sr. Clerk + 3 Jr. Clerk + 1 Typist) identified as surplus. But, with view that

promotion aspect of the staff should not be affected with these surrenders, it is advised to surrender

initial/lower grades posts in lieu of higher grade posts.

Page 17 of 18

5.1.0 Description:-

It is a fact that in the era of computer a huge no. staff is still on higher side despite of turnaround change has been occurred in the system. As far as the staff matter of commercial department is concerned, total 97 nos. of staff are on roll (2 excess to cadre) against a sanctioned cadre of 103 and 06 posts are lying vacant. The Work Study Team has gone through the work-load of these staff section-wise and collected the data through coordinator which are tackled by the concerned staff and work-load was discussed with the coordinator & other officials to work out the actual requirement of the working staff. However, yardstick to analyze the requirement of ministerial staff is neither available nor provided by coordinator. Therefore, the need basis requirement factor has been taken into consideration by the Work Study Team in pursuance of Railway Board’s concept of getting maximum utilization with reasonable man power as the introduction of CRIS & computerization has brought considerable changes in the system. Keeping these aspects in view, the work study team is of the opinion that total 89 nos. of staff of clerical staff as mentioned in Para no. 5.1.2 are quite sufficient to cope up with the existing workload of commercial department. Thus, 103 - 89 = 14 revenue posts are surplus.

5.2.1 Recommendation No.-1:

After thorough analysis of the workload of Clerical staff working in commercial department as

discussed in para no. 5.1.0, the work study team is of the opinion that the scenario has been changed

after introduction of computers at various levels like PRS, UTS, FOIS, on line claim disposal program for

coaching refund, E-dak & E- Tendering and provision of modular furniture in the office have improved

the efficiency in office work remarkably. Thus, work load of the staff has been reduced considerably.

Therefore, total 89 nos. of clerical staff are quite sufficient to cope up with the existing workload.

Thus, 103 - 89 = 14 posts (including 1 vacant post of Ch.OS of GP-4600 + 3 posts of OS of GP 4200 + 06

posts of Sr.Clerk of GP-2800 + 03 posts of Jr. Clerk of GP-1900 + 1 post of typist of GP 4200 ) are surplus

which may be surrendered forthwith.

.

5.2.2 Recommendation No.-2:

Out of sanctioned cadre of 103 clerical staff, 14 clerical staff (01 Ch.OS + 3 OS + 06 Sr. Clerk + 3

Jr. Clerk + 1 Typist) identified as surplus. But, with view that promotion aspect of the staff should not

be affected with these surrenders, it is advised to surrender initial/lower grades posts in lieu of higher

grade posts.

Page 18 of 18

CHAPTER-6

DISCUSSIONS AT OFFICER’S LEVEL

6.0.0 Discussion at officer’s level:-

A meeting was held in the chamber of CCM/PS NWR. All issues were discussed in details

and he was agree to surrender 10 posts of Sr. Clerk, Jr. Clerk and Typist.

CHAPTER-7

FINANCIAL SAVINGS

Financial Savingss:- With the proposal of surrender of 14 posts of Group ‘C’ staff the recurring savings per annum in department wise money value amount is given below:-

S. No.

Design. GP Level Mean pay

DA @ 4%

Total Money value

No. of posts

Total saving/ month

Total saving/

year

1 Ch.OS 4600 44900-142400 93650 3746 97396 1 97396 1168752

2 OS 4200 35400-112400 73900 2956 76856 3 230568 2766816

3 Sr. Clerk 2800 29200-92300 60750 2430 63180 6 379080 4548960

4 Jr. Clerk 1900 19900-63200 41550 1662 43212 3 129636 1555632

5 Typist 4200 35400-112400 73900 2956 76856 1 76856 922272

Total 14 836680 10040160

Total recurring savings per annum comes to approx. Rs. 100.40 Lac.