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Indicators, Messages, and CodesDell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide

Indicators on the Optional Bezel

Front­Panel Indicators and Features

SCSI Hard­Drive Indicator Codes

Back­Panel Indicators and Features

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages

System Messages

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

The system, applications, and operating systems can identify problems and alert you to them. Any of thefollowing can indicate when the system is not operating properly:

System indicators

System messages

Beep codes

Warning messages

Diagnostics messages

Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve anyproblems indicated by a message. The system indicators and features are illustrated in this section.

Indicators on the Optional Bezel

The optional locking system bezel incorporates blue and amber system status indicators.

The blue indicator lights up when the system is operating correctly. The amber indicator lights up when thesystem needs attention due to a problem with power supplies, fans, system temperature, or hard drives. Theback­panel indicator connector allows an indicator to be attached that will also function the same as thebezel indicator. See Figure 2­3.

Table 2­1 lists the system's indicator patterns. Different patterns are displayed as events occur in the system.

Table 2­1. System Status Indicator Patterns

Blue indicator Amber indicator Description

Off Off Power is not available to the system

Off Blinking The system has detected an error.

On Off Power is on, and the system is operational.

Blinking Off The indicator has been activated to identify the system in a rack.

NOTE: While the system is being identified, the blue indicator blinks even though an error has beendetected. After the system is identified, the blue indicator stops blinking and the amber indicator resumesblinking.

Front­Panel Indicators and Features

Additional indicators are located behind the bezel. The front­panel status LCD provides information usingan alphanumeric character display. See "LCD Status Messages."

Figure 2­1 shows the front­panel indicators and features of the system. Table 2­2 describes the front­panelfeatures.

Figure 2­1. Front­Panel Features

NOTE: Hard drives bays are numbered 0 through 5 starting at the lower leftmost drive bay.

Table 2­2. Front­Panel LED Indicators, Buttons, and Connectors

Indicator,Button, orConnector

Icon Description

blue systemstatusindicator

Does not operate when the optional bezel is removed. The LCD displayindicates the status.

ambersystem statusindicator

Does not operate when the optional bezel is removed. The LCD displayindicates the status.

LCD display Provides system ID, status information, and system error messages.

The LCD display lights up during normal system operation. Both the systemsmanagement software and the identification buttons located on the front andback of the system can cause the LCD to flash blue to identify a particularsystem.

The LCD display flashes amber when the system needs attention due to aproblem with power supplies, fans, system temperature, or hard drives.

NOTE: If the system is connected to AC power and an error has been detected,the LCD display flashes amber regardless of whether the system has beenpowered on.

power­onindicator,powerbutton

The power­on indicator lights when the system power is on. The power­onindicator blinks when power is available to the system, but the system is notpowered on.

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the power button and the system isrunning an ACPI­compliant operating system, the system performs a gracefulshutdown before the power is turned off. If the system is not running an ACPI­compliant operating system, the power is turned off immediately after the powerbutton is pressed.

systemidentificationbutton

The identification buttons on the front and back panels can be used to locate aparticular system within a rack. When one of these buttons is pushed, the bluesystem status indicator on the front and back blinks until one of the buttons ispushed again.

USBconnectors

Connects USB 2.0­compliant devices to the system.

NMI button Used to troubleshoot software and device driver errors when using certainoperating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by theoperating system's documentation.

videoconnector

Connects a monitor to the system.

SCSI Hard­Drive Indicator Codes

If RAID is activated, two indicators on each of the hard­drive carriers provide information on the status ofthe SCSI hard drives. RAID can be enabled either by using ROMB on the optional riser card or by using aRAID card connected to the backplane. See Figure 2­2 and Table 2­3. The SCSI backplane firmwarecontrols the drive power­on/fault indicator.

Figure 2­2. SCSI Hard­Drive Indicators

Table 2­3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in thesystem. For example, if a hard­drive fails, the "drive failed" pattern appears. After the drive is selected forremoval, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertionor removal" pattern. After the replacement drive is installed, the "drive being prepared for operation"pattern appears, followed by the "drive online" pattern.

NOTE: If RAID is not activated, only the "drive online" indicator pattern appears. The drive­activityindicator also blinks when the drive is being accessed.

Table 2­3. Hard­Drive Indicator Patterns

Condition Indicator Pattern

Identify drive The green power­on/fault indicator blinks four times per second.

Drive being prepared for removal The green power­on/fault indicator blinks two times per second.

Drive ready for insertion or removal Both drive indicators are off.

Drive being prepared for operation The green power­on/fault indicator is on.

Drive predicted failure The power­on/fault indicator slowly blinks green, amber, and off.

Drive failed The amber power­on/fault indicator blinks four times per second.

Drive rebuilding The green power­on/fault indicator blinks slowly.

Drive online The green power­on/fault indicator is on.

Back­Panel Indicators and Features

Figure 2­3 shows the back­panel features of the system. Table 2­4 describes the back­panel features.

Figure 2­3. Back­Panel Features

Table 2­4. Back­Panel Features

Component Description

Power supplyindicators

Provides information on power status. See "Power Indicator Codes."

NIC indicators Provides information on NIC status. See "NIC Indicator Codes."

System statusindicatorconnector

Connects to an indicator that can signify when the system is operating correctly orwhen the system needs attention. See "Indicators on the Optional Bezel."

Systemidentificationindicator

Signifies when the system is operating correctly or when the system needs attention,and can identify a particular system.

Systemidentificationbutton

Can be used to identify a particular system.

Power Indicator Codes

The system has indicators on the front panel and the power supplies that signify system power status.

Power­Button Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The powerindicator can provide information on power status. See Figure 2­1. Table 2­5 lists the power buttonindicator codes.

Table 2­5. Power­Button Indicator Codes

Indicator Indicator Code

On Indicates that power is supplied to the system, and the system is operational.

Off Indicates that no power is supplied to the system.

Blinking Indicates that power is supplied to the system, but the system is in a standby state. For moreinformation on standby states, see your operating system documentation.

Redundant Power­Supply Indicator Codes

The indicators on the optional redundant power supplies show whether power is present or whether apower fault has occurred. See Figure 2­4. Table 2­6 lists the power­supply indicator codes.

Figure 2­4. Redundant Power­Supply Indicators

Table 2­6. Power­Supply Indicator Codes

Indicator Indicator Code

Power­on Green indicates that the power supply is operational.

Fault Red indicates a problem with the power supply (fan failure, voltage error, etc.).

Powerpresent

Green indicates that power is present at the power supply and that the system is connectedto a power source.

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status.See Figure 2­5. Table 2­7 lists the NIC indicator codes on the back panel.

Figure 2­5. NIC Indicators

Table 2­7. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.

Link indicator is green The NIC is connected to a valid link partner on the network.

Activity indicator is amber blinking Network data is being sent or received.

LCD Status Messages

The system's bezel indictor can signify when the system is operating correctly or when the system needsattention. When the bezel indicator signifies an error condition, remove the bezel to see further informationprovided by the status LCD.

The LCD can display two lines of alphanumeric characters. The display codes are presented in two colorcombinations:

White characters on a blue background — Information only; no action is required.

Amber characters on a black background — The system needs attention.

Table 2­8 lists the LCD status messages that can occur and the probable cause for each message. The LCDmessages refer to events recorded in the SEL. For information on the SEL and configuring systemmanagement settings, see the systems management software documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and

access any of the components inside the system. See your Product Information Guide forcomplete information about safety precautions, working inside the computer, and protectingagainst electrostatic discharge.

Table 2­8. LCD Status Messages

Line 1Message

Line 2Message

Causes Corrective Actions

SYSTEMID

SYSTEMNAME

SYSTEM ID is a uniquename, five characters orless, defined by the user.

SYSTEM NAME is a uniquename, 16 characters or less,defined by the user.

The system ID and namedisplay under the followingconditions:

The system ispowered on.The power is off andactive POST errorsare displayed.

This message is for information only.

You can change the system ID and name inthe System Setup program. See your system'sUser's Guide for instructions.

E0000 OVRFLWCHECK LOG

LCD overflow message.

A maximum of three errormessages can displaysequentially on the LCD.The fourth messagedisplays as the standardoverflow message.

Check the SEL for details on the events.

E0119 TEMPAMBIENT

Ambient systemtemperature is out ofacceptable range.

See "Troubleshooting System CoolingProblems" in "Troubleshooting YourSystem."

E0119 TEMP BP Backplane board is out ofacceptable temperaturerange.

E0119 TEMP CPU n Specified microprocessor isout of acceptabletemperature range.

See "Troubleshooting System CoolingProblems" in "Troubleshooting YourSystem." If the problem persists, ensure thatthe microprocessor heat sinks are properlyinstalled (see "Processors" in "InstallingSystem Options").

E0119 TEMPSYSTEM

System board is out ofacceptable temperaturerange.

See "Troubleshooting System CoolingProblems" in "Troubleshooting YourSystem."

E0212 VOLT 3.3 System power supply is outof acceptable voltage range;faulty or improperlyinstalled power supply.

See "Troubleshooting Power Supplies" in"Troubleshooting Your System."E0212 VOLT 5

E0212 VOLT 12

E0212 VOLT BATT Faulty battery; faultysystem board.

See "Troubleshooting the System Battery" in"Troubleshooting Your System."

E0212 VOLT BP 12 Backplane board is out ofacceptable voltage range.

Ensure that the power cables are securelyconnected to the backplane board (see"Installing Drives"). If the problem persists,see "Troubleshooting Power Supplies" in"Troubleshooting Your System."

E0212 VOLT BP 3.3

E0212 VOLT BP 5

E0212 VOLT CPUVRM

Microprocessor VRMvoltage is out of acceptablerange; faulty or improperlyinstalled microprocessorVRM; faulty system board.

This message is not applicable to this system.

E0212 VOLT NIC1.8V

Integrated NIC voltage isout of acceptable range;faulty or improperlyinstalled power supply;faulty system board.

See "Troubleshooting Power Supplies" in"Troubleshooting Your System."

E0212 VOLT NIC2.5V

E0212 VOLTPLANAR REG

System board is out ofacceptable voltage range;faulty or improperlyinstalled system board.

E0276 CPU VRM n Specified microprocessorVRM is faulty,unsupported, improperlyinstalled, or missing.

These messages are not applicable to thissystem.E0276 MISMATCH

VRM n

E0280 MISSING VRMn

E0319 PCI OVERCURRENT

Faulty or improperlyinstalled expansion card.

See "Troubleshooting Expansion Cards" in"Troubleshooting Your System."

E0412 RPM FAN n Specified cooling fan isfaulty, improperly installed,or missing.

See "Troubleshooting a Fan" in"Troubleshooting Your System."

E0780 MISSING CPU1

Microprocessor is notinstalled in socketPROC_1.

Install a microprocessor in socket PROC_1(see "Processors" in "Installing SystemOptions"). To identify microprocessor socketPROC_1, see Figure A­3.

E07F0 CPU IERR Faulty or improperlyinstalled microprocessor.

See "Troubleshooting the Microprocessors" in"Troubleshooting Your System."

E07F1 TEMP CPU nHOT

Specified microprocessor isout of acceptabletemperature range and hashalted operation.

See "Troubleshooting System CoolingProblems" in "Troubleshooting YourSystem." If the problem persists, ensure thatthe microprocessor heat sinks are properlyinstalled (see "Processors" in "InstallingSystem Options").

E07F4 POST CACHE Faulty or improperlyinstalled microprocessor.

See "Troubleshooting the Microprocessors" in"Troubleshooting Your System."E07F4 POST CPU

REG

E07F4 POST CPU SMI SMI handler failed toinitialize; faulty systemboard.

See "Getting Help."

E07FA TEMP CPU nTHERM

Specified microprocessor isout of acceptabletemperature range and isoperating at a reducedspeed, or frequency.

See "Troubleshooting System CoolingProblems" in "Troubleshooting YourSystem." If the problem persists, ensure thatthe microprocessor heat sinks are properlyinstalled (see "Processors" in "InstallingSystem Options").

E0876 POWER PS n No power available fromthe specified power supply;specified power supply isimproperly installed orfaulty.

See "Troubleshooting Power Supplies" in"Troubleshooting Your System."

E0880 INSUFFICIENTPS

Insufficient power is beingsupplied to the system;power supplies areimproperly installed, faulty,or missing.

See "Troubleshooting Power Supplies" in"Troubleshooting Your System."

E0CB2 MEM SPAREROW

Correctable errors thresholdwas met in a memory bank:errors were remapped to thespare row.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

E0CF1 MBE DIMMBank n

Memory modules installedin the specified bank are notthe same type and size;faulty memory module(s).

Ensure that all banks contain memorymodules of the same type and size and thatthey are properly installed. If the problempersists, see "Troubleshooting SystemMemory" in "Troubleshooting Your System."

E0CF1 POST MEM64K

Parity failure in the first64 KB of main memory.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

E0CF1 POST NO Main­memory refresh Ensure that all banks contain memory

MEMORY verification failure. modules of the same type and size and thatthey are properly installed. If the problempersists, see "Troubleshooting SystemMemory" in "Troubleshooting Your System."

E0CF5 LOG DISABLESBE

Multiple single­bit errors ona single memory module.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

E0D76 DRIVE FAIL Faulty or improperlyinstalled hard drive orRAID controller.

See "Troubleshooting SCSI Hard Drives" and"Troubleshooting a RAID Controller Card" in"Troubleshooting Your System."

E0F04 POST CMOS CMOS write/read failure;faulty system board.

See "Getting Help."

E0F04 POST CPUSPEED

Microprocessor speedcontrol sequence failure.

See "Getting Help."

E0F04 POST DMAINIT

DMA initialization failure;DMA page registerwrite/read failure.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

E0F04 POST DMAREG

Faulty system board. See "Getting Help."

E0F04 POST KYBCNTRL

Faulty keyboard controller;faulty system board.

See "Getting Help."

E0F04 POST MEMRFSH

Main­memory refreshverification failure.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

E0F04 POST PIC REG Master or slave PIC registertest failure.

See "Getting Help."

E0F04 POSTSHADOW

BIOS­shadowing failure. See "Troubleshooting System Memory" in"Troubleshooting Your System."

E0F04 POST SHDTEST

Shutdown test failure.

E0F04 POST SIO Super I/O chip failure;faulty system board.

See "Getting Help."

E0F04 POST TIMER Programmable intervaltimer test failure; faultysystem board.

See "Getting Help."

E0F0B POST ROMCHKSUM

Faulty or improperlyinstalled expansion card.

See "Troubleshooting Expansion Cards" in"Troubleshooting Your System."

E0F0C VID MATCHCPU n

Specified microprocessor isfaulty, unsupported,improperly installed, ormissing.

See "Troubleshooting the Microprocessors" in"Troubleshooting Your System."

E10F3 LOG DISABLEBIOS

BIOS disabled loggingerrors.

Check the SEL for details on the errors.

E13F2 IO CHANNELCHECK

Faulty or improperlyinstalled expansion card;faulty system board.

See "Troubleshooting Expansion Cards" in"Troubleshooting Your System."

E13F4 PCI PARITY

E13F5 PCI SYSTEM

E13F8 CPU BUS INIT Faulty or improperlyinstalled microprocessor orsystem board.

See "Troubleshooting the Microprocessors" in"Troubleshooting Your System." If theproblem persists, see "Getting Help."

E13F8 CPU BUSPARITY

Faulty system board. See "Getting Help."

E13F8 CPU MCKERR Machine check error; faultyor improperly installedmicroprocessor; faultysystem board.

See "Troubleshooting the Microprocessors" in"Troubleshooting Your System."

E13F8 HOST BUS Faulty system board. See "Getting Help."

E13F8 HOST TO PCIBUS

E13F8 MEMCONTROLLER

Faulty or improperlyinstalled memory module;faulty system board.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

E1580 POWERCONTROL

Faulty system board. See "Getting Help."

E20F1 OS HANG Operating system watchdogtimer timed out.

Restart your system. If the problem persists,see your operating system documentation.

EFFF0 RAC ERROR Remote access controllerfirmware failure; faultysystem board.

See "Getting Help."

EFFF1 POST ERROR BIOS error. Update the BIOS firmware (see "GettingHelp").

EFFF2 BP ERROR Faulty or improperlyinstalled backplane board.

Ensure that the interface cables are securelyconnected to the backplane board (see"Installing Drives"). If the problem persists,see "Getting Help."

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" in theUser's Guide.

Solving Problems Described by LCD Status Messages

When a single message appears on the status LCD, locate the code in Table 2­8 and perform the suggestedcorrective action. The code on the LCD can often specify a very precise fault condition that is easily

corrected. For example, if the code E0780 MISSING CPU 1 appears, you know that a microprocessor isnot installed in socket 1.

In contrast, you might be able to determine the problem if multiple related errors occur. For example, if youreceive a series of messages indicating multiple voltage faults, you might determine that the problem is afailing power supply.

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message isautomatically removed when that sensor returns to a normal state. For example, if temperature for acomponent goes out of range, the LCD displays the fault; when the temperature returns to the acceptablerange, the message is removed from the LCD. For other faults, you must take action to remove the messagefrom the display:

Clear the SEL — You can perform this task remotely, but you will lose the event history for thesystem.

Chassis intrusion — When you remove the cover, the system assumes that you are servicing the badcomponent; the LCD clears when you replace the cover.

Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximatelyten seconds, reconnect the power cable, and restart the system.

Any of these actions will remove fault messages, and return the status indicators and LCD colors to thenormal state. Messages will reappear under the following conditions:

The sensor returns to a normal state but fails again, resulting in a new SEL entry.

The system is reset and new error events are detected.

A failure is recorded from another source that maps to the same display entry.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 2­9 liststhe system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 2­9, check the documentation forthe application that is running when the message appears or the operating system's documentation foran explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover andaccess any of the components inside the system. See your Product Information Guide forcomplete information about safety precautions, working inside the computer, and protectingagainst electrostatic discharge.

Table 2­9. System Messages

Message Causes Corrective Actions

Address mark not found Faulty optical/diskettedrive subsystem or hard­drive subsystem; faultysystem board.

See "Troubleshooting a Diskette Drive,""Troubleshooting an Optical Drive," and"Troubleshooting SCSI Hard Drives" in"Troubleshooting Your System."

Alert! Current configurationdoes not support redundantmemory. Redundant memory isdisabled.

Memory modulesinstalled are not the sametype and size in allbanks; faulty memorymodule(s).

Ensure that all banks contain memorymodules of the same type and size and thatthey are properly installed. If the problempersists, see "Troubleshooting SystemMemory" in "Troubleshooting YourSystem."

Amount of available memorylimited to 256 MB!

OS Install Mode isenabled in the SystemSetup program.

Disable OS Install Mode in the SystemSetup program. See "Using the SystemSetup program" in the User's Guide.

Auxiliary device failure Loose or improperlyconnected mouse orkeyboard cable; faultymouse or keyboard.

See "Troubleshooting the Mouse" and"Troubleshooting the Keyboard" in"Troubleshooting Your System."

BIOS Update Attempt Failed! Remote BIOS updateattempt failed.

Retry the BIOS update. If problem persists,see "Getting Help."

CD­ROM drive not found IDE CD­ROMController option isenabled in the SystemSetup program, but theoptical drive is notdetected.

If the system does not have an optical drive,disable the IDE CD­ROM Controlleroption in the System Setup program. See"Using the System Setup program" in theUser's Guide.

If the system has an optical drive, ensurethat it is properly connected. See"Troubleshooting an Optical Drive" in"Troubleshooting Your System.

CPUs with different cache sizesdetected

Microprocessors withdifferent cache sizes areinstalled.

Ensure that all microprocessors have thesame cache size and that they are properlyinstalled. See "Processors" in "InstallingSystem Options."

Decreasing available memory Faulty or improperlyinstalled memorymodules.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

Diskette drive n seek failure Incorrect configurationsettings in the SystemSetup program.

Run the System Setup program to correctthe settings. See "Using the System SetupProgram" in the User's Guide.

Faulty or improperly See "Troubleshooting a Diskette Drive" in

installed diskette drive. "Troubleshooting Your System."

Diskette read failure Faulty or improperlyinserted diskette.

Replace the diskette.

Diskette subsystem reset failed Faulty or improperlyinstalled diskette drive.

See "Troubleshooting a Diskette Drive" in"Troubleshooting Your System."

ECC memory error Faulty or improperlyinstalled memorymodules.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

Embedded RAID error Embedded RAIDfirmware responds withan error.

See "Getting Help."

Embedded RAID Firmware isnot present

Embedded RAIDFirmware does notrespond.

See "Getting Help."

Error: Incorrect memoryconfiguration.

Ensure memory in slotsDIMM1_A and DIMM1_B,DIMM2_A and DIMM2_B,DIMM3_A and DIMM3_Bmatch identically in size, speed,and rank.

Unmatched DIMM pairsare detected.

Ensure that the memory modules areinstalled in matched pairs. See "GeneralMemory Module Installation Guidelines" in"Installing System Components."

Error: Incorrect memoryconfiguration.

Memory slots DIMM3_A andDIMM3_B only support singlerank DIMMs. Remove the dualrank DIMMs from slotsDIMM3_A and DIMM3_B.

Dual­rank memorymodules are installed inmemory slots DIMM3_Aand DIMM3_B. Thesememory slots do notsupport dual­rankmemory modules.

Remove the memory modules from slotsDIMM3_A and DIMM3_B. See "GeneralMemory Module Installation Guidelines" in"Installing System Components."

Error: Incorrect memoryconfiguration.

Memory slots DIMM3_A andDIMM3_B must be empty ifDual Rank memory DIMMs arein slots DIMM2_A andDIMM2_B.

Memory modules areinstalled in memory slotsDIMM3_A andDIMM3_B. Thesememory slots must beempty if dual rankDIMMs are installed inmemory slots DIMM2_Aand DIMM2_B.

Remove the memory modules from slotsDIMM3_A and DIMM3_B. See "GeneralMemory Module Installation Guidelines" in"Installing System Components."

Error: Incorrect memoryconfiguration.

Move DIMM3_A andDIMM3_B into DIMM2_A and

Memory modules are notpopulated from lowest­number bank to highest­number bank.

Move memory modules from memory slotsDIMM3_A and DIMM3_B into memoryslots DIMM2_A and DIMM2_B. See"General Memory Module InstallationGuidelines" in "Installing System

DIMM2_B. Components."

Error: Incorrect memoryconfiguration.

Swap the DIMMs in slotsDIMM1_A and DIMM1_Bwith DIMMs in slotsDIMM2_A and DIMM2_B.

Memory slotsDIMM1_A andDIMM1_B must bepopulated with dual­rankDIMMs if dual­rankDIMMs are populated inthe system.

Swap the memory modules in DIMM1_Aand DIMM1_B with the memory modulesin slots DIMM2_A and DIMM2_B. See"General Memory Module InstallationGuidelines" in "Installing SystemComponents."

Error: Maximum PCI optionROM count exceeded!

Too many expansioncards have ROM enabledin the System Setupprogram.

Disable ROM for some of the expansioncards. See "Using the System SetupProgram" in the User's Guide.

Gate A20 failure Faulty keyboardcontroller; faulty systemboard.

See "Getting Help."

Hard disk controller failure Incorrect configurationsettings in System Setupprogram; improperlyinstalled hard drive, orloose interface or powercable; faulty hard­drivecontroller subsystem.

Run the System Setup program to correctthe drive type. See "Using the SystemSetup Program" in the User's Guide. If theproblem persists, see "TroubleshootingSCSI Hard Drives" in "TroubleshootingYour System."

Hard disk read failure

I/O parity interrupt at address Faulty or improperlyinstalled expansion card.

See "Troubleshooting Expansion Cards" in"Troubleshooting Your System."

Invalid configurationinformation ­ please run SETUPprogram

Incorrect configurationsettings in System Setupprogram;NVRAM_CLR jumperis installed; faulty systembattery.

Check the System Setup configurationsettings. See "Using the System SetupProgram" in the User's Guide. Remove theNVRAM_CLR jumper. See Figure A­2 forjumper location. If the problem persists, see"Troubleshooting the System Battery" in"Troubleshooting Your System."

Invalid NVRAM configuration,resource re­allocated

System configurationdata has been ignored.

Check the System Setup configurationsettings. See "Using the System SetupProgram" in the User's Guide.

Invalid SCSI configuration

SCSI cable detected onconnector SCSIB of the SCSIbackplane, daughter card notpresent

A SCSI cable isconnected to the channelB connector on the SCSIbackplane board; SCSIbackplane daughter cardis not installed.

If a cable is connected to the SCSIBbackplane board connector, the SCSIbackplane daughter card must be installed.Install the backplane daughter card. See"Installing a SCSI Backplane DaughterCard" in "Installing Drives."

Keyboard controller failure Faulty keyboardcontroller; faulty systemboard.

See "Getting Help."

Keyboard clock line failure Loose or improperlyconnected keyboardcable; faulty keyboard;faulty keyboardcontroller.

See "Troubleshooting the Keyboard" in"Troubleshooting Your System."Keyboard data line failure

Keyboard failure

Keyboard stuck key failure

Memory address line failure ataddress, read value expectingvalue

Faulty or improperlyinstalled memorymodules.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

Memory double word logicfailure at address, read valueexpecting value

Memory high address linefailure at start address to endaddress

Memory high data line failure atstart address to end address

Memory odd/even logic failureat start address to end address

Memory write/read failure ataddress, read value expectingvalue

Memory parity failure at startaddress to end address

Faulty or improperlyinstalled memorymodules.

See "Troubleshooting System Memory" in"Troubleshooting Your System."

Memory parity error at address

No boot device available Faulty or missingoptical/diskette drivesubsystem, hard drive, orhard­drive subsystem.

Use a bootable diskette, CD, or hard drive.If the problem persists, see"Troubleshooting a Diskette Drive,""Troubleshooting an Optical Drive," and"Troubleshooting SCSI Hard Drives" in"Troubleshooting Your System."

No boot sector on hard­disk No operating system onhard drive.

Check the hard­drive configuration settingsin the System Setup program. See "Usingthe System Setup Program" in the User'sGuide.

No PXE­capable deviceavailable

<F12> pressed duringPOST and no PXEdevices are detected.

Check the configuration settings in theSystem Setup program for the NICs. See"Using the System Setup Program" in theUser's Guide. If the problem persists, see"Troubleshooting a NIC" in"Troubleshooting Your System."

No timer tick interrupt Faulty system board. See "Getting Help."

Not a boot diskette No operating system ondiskette.

Use a bootable diskette.

PCI BIOS failed to install Loose cables toexpansion card(s); faultyor improperly installedexpansion card.

Ensure that all appropriate cables aresecurely connected to the expansion cards.If the problem persists, see"Troubleshooting Expansion Cards" in"Troubleshooting Your System."

PCIe Degraded Link WidthError: EmbeddedBus#nn/Dev#nn/Funcn

Expected Link Width is n

Actual Link Width is n

Faulty or improperlyinstalled PCIe card orexpansion­card cage.

Reseat the PCIe cards and the expansion­card cage. See "Expansion­Card Cage" and"Expansion Cards." If the problem persists,see "Getting Help."

PCIe Degraded Link WidthError: Slot n

Expected Link Width is n

Actual Link Width is n

Faulty or improperlyinstalled PCIe card in thespecified slot number.

Reseat the PCIe card in the specified slotnumber. See "Expansion Cards." If theproblem persists, see "Getting Help."

PCIe Training Error: EmbeddedBus#nn/Dev#nn/Funcn

Faulty or improperlyinstalled PCIe card orexpansion­card cage.

Reseat the PCIe cards and the expansion­card cage. See "Expansion­Card Cage" and"Expansion Cards." If the problem persists,see "Getting Help."

PCIe Training Error: Slot n Faulty or improperlyinstalled PCIe card in thespecified slot number.

Reseat the PCIe card in the specified slotnumber. See "Expansion Cards." If theproblem persists, see "Getting Help."

Plug & Play Configuration ErrorEmbedded xxx

Error encountered ininitializing PCI device;faulty system board.

Install the NVRAM_CLR jumper andreboot the system. See Figure A­2 forjumper location. If the problem persists, see"Troubleshooting Expansion Cards" in"Troubleshooting Your System."Plug & Play Configuration Error

PCI_nError encountered ininitializing PCI adapter.

Primary backplane is not present Faulty or improperlyinstalled SCSI backplaneboard.

See "Getting Help."

Processor n internal error Faulty microprocessor;faulty system board.

See "Troubleshooting the Microprocessors"in "Troubleshooting Your System."Processor bus parity error

Processor in socket 1 notinstalled!

No microprocessorinstalled in primarymicroprocessor socket.

Install a microprocessor in the primarymicroprocessor socket. See "Processors" in"Installing System Options."

Remote access controller error Embedded remote accessmemory may be

To clear the embedded remote accessmemory, shut down the system, disconnect

temporarily corrupted. the power cords, wait approximately 30seconds, reconnect the power cords, andrestart the system. If the problem persists,see "Getting Help."

Remote access controller is notpresent

SCSI cable not present onconnector A or B of the primarybackplane

SCSI cable is loose,improperly connected, orfaulty.

Check the SCSI cable connection. Ifproblem persists, add or replace SCSIcable. See "Getting Help".

Shutdown failure Shutdown test failure. See "Troubleshooting System Memory" in"Troubleshooting Your System."

Spare bank enabled Memory spare bankenabled

You can enable memory spare bank usingthe System Setup program if the memory isconfigured to support this feature. For moreinformation, see "General Memory ModuleInstallation Guidelines" in "InstallingSystem Components," and Using theSystem Setup Program" in your User'sGuide.

System backplane error Faulty or improperlyinstalled SCSI backplaneboard.

See "Getting Help."

System halted! Must powerdown

Wrong password enteredtoo many times.

Information only.

The amount of system memoryhas changed

Memory has been addedor removed or a memorymodule may be faulty.

If memory has been added or removed, thismessage is informative and can be ignored.If memory has not been added or removed,check the SEL to determine if single­bit ormulti­bit errors were detected and replacethe faulty memory module. See"Troubleshooting System Memory" in"Troubleshooting Your System."

Time­of­day clock stopped Faulty battery. See "Troubleshooting the System Battery"in "Troubleshooting Your System."

Time­of­day not set ­ please runSETUP program

Incorrect Time or Datesettings; faulty systembattery.

Check the Time and Date settings. See"Using the System Setup Program" in theUser's Guide. If the problem persists,replace the system battery. See "Replacingthe System Battery" in "Installing SystemOptions."

Timer chip counter 2 failed Faulty system board. See "Getting Help."

Unsupported CPU combination Microprocessor(s) is notsupported by the system.

Install a supported microprocessorcombination. See "Processors" in"Installing System Options."Unsupported CPU stepping

detected

Unsupported DIMM detected in RAID memory module is Install a correct version of the RAID

the RAID DIMM slot! not supported by thesystem.

memory module. See "Activating theIntegrated RAID Controller" in "InstallingDrives."

Unsupported RAID keydetected!

RAID hardware key isnot supported by thesystem.

Install the RAID hardware key for yourspecific system. See "Activating theIntegrated RAID Controller" in "InstallingDrives."

Utility partition not available The <F10> key waspressed during POST,but no utility partitionexists on the boot harddrive.

Create a utility partition on the boot harddrive. See "Using the Dell OpenManageServer Assistant CD" in your User'sGuide."

The VRM for the processor insocket n is not installed.

Specified microprocessorVRM is faulty,unsupported, improperlyinstalled, or missing.

This message is not applicable to thissystem.

Warning: Detected mode changefrom RAID to SCSI x of theembedded RAID subsystem.

Type of controller haschanged from optionalRAID (when available)to SCSI since previoussystem boot.

Back up information on the hard drivesbefore changing the type of controller usedwith the drives.

Warning: Detected mode changefrom SCSI to RAID x of theembedded RAID subsystem.

Type of controller haschanged from SCSI tooptional RAID (whenavailable) since previoussystem boot.

Back up information on the hard drivesbefore changing the type of controller usedwith the drives.

Warning: Detected missingRAID hardware for theembedded RAID subsystem.Data loss will occur! Press Y toswitch mode to SCSI, press anyother key to disable bothchannels. Press Y to confirm thechange; press any other key tocancel.

Type of controller haschanged since previoussystem boot.

Back up information on the hard drivesbefore changing the type of controller usedwith the drives.

Warning: Firmware is out­of­date, please update.

Firmware error. Update the firmware. See "Getting Help."

Warning! No microcode updateloaded for processor X

BIOS error. Update the BIOS firmware. See "GettingHelp."

Write fault Faulty diskette,optical/diskette driveassembly, hard drive, orhard­drive subsystem.

See "Troubleshooting a Diskette Drive,""Troubleshooting an Optical Drive," and"Troubleshooting SCSI Hard Drives" in"Troubleshooting Your System."

Write fault on selected drive

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" in the

User's Guide.

System Beep Codes

If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beepsthat identifies the problem.

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does notissue beep codes related to those peripherals.

If a beep code is emitted, write down the series of beeps and then look it up in Table 2­10. If you areunable to resolve the problem by looking up the meaning of the beep code, use system diagnostics toidentify the possible cause. If you are still unable to resolve the problem, see "Getting Help."

CAUTION: Only trained service technicians are authorized to remove the system cover andaccess any of the components inside the system. See your Product Information Guide forcomplete information about safety precautions, working inside the computer, and protectingagainst electrostatic discharge.

Table 2­10. System Beep Codes

Code Cause Corrective Action

1­1­2 CPU register test failure. Replace microprocessor 1. See "Processors" in "Installing SystemBoard Options." If the problem persists, replace microprocessor2.

1­1­3 CMOS write/read failure;faulty system board.

See "Getting Help."

1­1­4 BIOS error. Reflash the BIOS firmware. See "Getting Help."

1­2­1 Programmable interval­timerfailure; faulty system board.

See "Getting Help."

1­2­2 DMA initialization failure. See "Troubleshooting System Memory" in "TroubleshootingYour System."1­2­3 DMA page register

write/read failure.

1­3­1 Main­memory refreshverification failure.

1­3­2 No memory installed.

1­3­3 Chip or data line failure inthe first 64 KB of mainmemory.

1­3­4 Odd/even logic failure in thefirst 64 KB of mainmemory.

1­4­1 Address line failure in thefirst 64 KB of mainmemory.

1­4­2 Parity failure in the first64 KB of main memory.

1­4­3 Fail­safe timer test failure.

1­4­4 Software NMI port testfailure.

2­1­1through2­4­4

Bit failure in the first 64 KBof main memory.

3­1­1 Slave DMA­register failure. See "Getting Help."

3­1­2 Master DMA­registerfailure.

3­1­3 Master interrupt­maskregister failure.

3­1­4 Slave interrupt­mask registerfailure.

3­2­2 Interrupt vector loadingfailure.

3­2­4 Keyboard­controller testfailure.

See "Troubleshooting the Keyboard" in "Troubleshooting YourSystem."

3­3­1 CMOS failure. See "Getting Help."

3­3­2 System configuration checkfailure.

3­3­3 Keyboard controller notdetected.

3­3­4 Video memory test failure.

3­4­1 Screen initialization failure.

3­4­2 Screen­retrace test failure.

3­4­3 Video ROM search failure.

4­2­1 No timer tick.

4­2­2 Shutdown test failure.

4­2­3 Gate A20 failure.

4­2­4 Unexpected interrupt inprotected mode.

See "Troubleshooting Expansion Cards" in "TroubleshootingYour System."

4­3­1 Improperly installed orfaulty memory modules.

See "Troubleshooting System Memory" in "TroubleshootingYour System."

4­3­2 No memory modulesinstalled in bank 1.

Install memory modules in bank 1 of the same type and size. See"Installing Memory Modules" in "Installing System Options."

4­3­3 Faulty system board. See "Getting Help."

4­3­4 Time­of­day clock stopped. See "Troubleshooting the System Battery" in "TroubleshootingYour System."

4­4­1 Super I/O chip failure; faultysystem board.

See "Getting Help."

4­4­2 BIOS­shadowing failure. See "Troubleshooting System Memory" in "TroubleshootingYour System."

4­4­3 Microprocessor speedcontrol sequence failure.

See "Troubleshooting the Microprocessors" in "TroubleshootingYour System."

4­4­4 Cache test failure; faultymicroprocessor.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" in theUser's Guide.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the systemcontinues a task. For example, before you format a diskette, a message will warn you that you may lose alldata on the diskette. Warning messages usually interrupt the task and require you to respond by typing y(yes) or n (no).

NOTE: Warning messages are generated by either the application or the operating system. For moreinformation, see "Finding Software Solutions" and the documentation that accompanied theoperating system or application.

Diagnostics MessagesWhen you run system diagnostics, an error message may result. Diagnostic error messages are not coveredin this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help," and thenfollow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. Alert messages includeinformation, status, warning, and failure messages for drive, temperature, fan, and power conditions. Formore information, see the systems management software documentation.

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