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Incognito Air Company Operations Manual

21 AUGUST 2018

Statement from the Incognito Air CFO

This Company Operations Manual has been compiled for the use and guidance of Flight Department personnel in the execution of your duties.

Incognito Air is dedicated to highly professional flight operations. Safety will always be our first priority and we will demonstrate high safety consciousness in our daily flight operations. Our Flight Department Mission is:

To provide professional and efficient air transportation in response to Incognito Air needs, and to conduct operations to the highest safety standards.

You, as the Incognito Air operational and technical staff, will always have my full support as long as you operate professionally in accordance with this Company Operations Manual. Everyone has a duty to openly and honestly report safety-related events and hazards. You can be assured these reports will be thoroughly investigated in a non-punitive manner.

Incognito Air recognizes the value of operating to a well-recognized international standard. Incognito Air operates to the standards developed and adopted by the International Business Aviation Council and all of its Member Associations. These standards were developed using ‘best practices’ used widely in the business aviation community and, as such, reflect the high standards of operational safety that we wish to achieve in this organization.

It is my goal as CEO of this company to achieve this high standard and to continuously strive to exceed it.

The Company Operations Manual has been developed to satisfy the International Standards for Business Aircraft Operations (IS-BAO). The Manual also incorporates specific requirements of United States civil aviation regulations and the ICAO requirements for international operations.

All operations and maintenance personnel are to be familiar with this Manual and are to comply with its provisions. Changes to the Manual will be promptly disseminated to all Flight Department personnel.

I am appointing the Director of Aviation with the authority and responsibility for keeping the Company Operations Manual current and for the conduct of the operations in accordance with the Manual.

( Incognito Air – Company Operations Manual)

(Statement from the Incognito Air CEO (Revision 21 – 21 August 2018)) (Page 1)

Electronic Distribution

Manual Distribution List

(Manual Distribution List (Revision 21 – 21 August 2018)) (Page 1)

The Incognito Air Director of Standards will maintain the original electronic source material of this Company Operations Manual (COM) and will electronically distribute this manual as follows:

All pilots

All mechanics

All hangar personnel

Each electronic flight bag assigned to company personnel

Office Master Copy

The Director of Standards will also maintain one paper copy of the COM in hangar office, for use by all flight department personnel.

Individual Paper Copies

Pilots, mechanics, and hangar personnel may make printed copies of the COM, provided they take steps to keep the manual current, keep the manual secure, and to shred outdated pages.

Record of Revisions

The current version of the COM can be determined by the Revision No. and date. The revision history is as follows:

Revision No.

Date of Revision

Notes

0

10 Mar 2010

Original copy sent to Lexington FSDO for LOA Approval

1

24 Apr 2010

Original version distributed to flight department personnel

1

7 Sep 2010

ERP added Section 5 & En route performance 4.1.16

1

10 Oct 2010

Replace 91-RVSM with AC 91-85

1

3 Nov 2010

Add Duty Day Exceedance, Remove “Line up and hold”

1

29 Jan 2011

Change all instances of N651GA to INCOGNITO AIR

2

24 Mar 2011

Fatigue Risk Management &Reorganize Chapter 4

3

30 Sep 2011

Numerous edits

4

01 Dec 2011

Numerous edits, Aircraft towing added to Section 9, Check

Pilot Manual added.

5

20 Mar 2012

Add alternate contact Sec 3.1.6; Add airport to Special Ops Airports; Add 4.8.3.8 & note to Sec 4, Weather Forecasts &

Winter Ops; Clarify 9.8.1.1.8

6

31 May 2012

COM reissued to coordinate all page dates

7

01 Nov 2012

COM reissued to accommodate audit findings

8

20 Dec 2012

COM reissued to add InDoc and Data Link checklists

9

20 Jan 2013

COM reissued to add Duty Free Days, Mx release

clarification, Pilot signature significance, LPV to Risk Assessment Forms

10

24 Jul 2013

COM reissued to add DDA Procedures, Flight Coordinator

to track training records, Jumpseat training, Overdue aircraft

11

30 Oct 2013

COM reissued to add CMT/ERP update, FOQA updated to

include FORMS

12

04 APR 2014

COM reissued for 2014 protocol review. Call outs, circling

mins changed. DEAL added. MX cell phone use/tool list, Remove airport guides

13

15 SEP 2014

COM reissued following SMS audit. Multiple edits.

14

11 Mar 2015

Minor edits. RAF changed to FRAT

15

19 Aug 2015

Contract pilot issues, Mx duty day, minor SOP changes

16

16 Mar 2016

SOP and Int’l Ops updates, other minor updates

17

26 Jan 2017

Int’l Ops, Chapter 6, updated. CIO improvements added.

18

26 Aug 2017

Fatigue Management and Environmental Chapters added

19

21 Nov 2017

Change MNPS to NAT/HLA

20

04 Mar 2018

Remove International Operations from COM

(Record of Revisions (Revision 21 – 21 August 2018)) (Page 1)

21

21 Aug 2018

EFVS considerations, Min Runway, Landing callouts, Mx away from base

22

05 Dec 2018

Post Flight Inspection. Runway length, width & X wind guidance. Airspeed callouts. Cycles defined. CASS updated

Table of Contents

Contents

(Table of Contents (Revision 21 – 21 August 2018)) (Page 1-10)

Company Organization1-1Flight Department Management Structure1-2Duties, Authorities, Accountabilities, and Qualifications1-2Director of Aviation1-2Chief Pilot1-3Director of Maintenance1-4Director of Safety1-5Director of Standards1-6Pilot-in-Command / Captain1-7Second-in-Command / First Officer1-8Flight Coordinator1-8Line Service Technician1-9Safety Management System2-1Safety Policy2-3Purpose2-3Responsibilities and Accountabilities2-3Related Documents2-4Company Operations Manual Philosophy2-4Safety Management System Training2-4The Operator Safety-Risk Profile2-5Operator Safety-Risk Profile2-5Mitigations2-5Review2-5Disposition2-5Previously Identified Risks and Mitigations2-5Operator Safety-Risk Profile Form2-7Safety Management Strategy2-8Safety Performance Goals2-8Safety-Risk Management2-9Technical Management System2-10Hazard Identification and Tracking System2-10Hazard identification program2-10Hazard tracking system2-10Hazard Identification and Tracking Form2-11Continuous Improvement Opportunity System2-12Continuous Improvement Opportunity Program (CIOP)2-12CIOP Tracking2-12Continuous Improvement Opportunity Form2-13Change Management Process2-14Implementation2-14Review2-14Occupational Health and Safety2-15Safety Management System Audit2-15Independent Audits.2-15Internal Audits.2-16Flight Operational Quality Assurance2-16Purpose2-16FOQA Program Officer2-16Integration2-16Data Collection2-16Data Analysis2-16Analysis Techniques2-17SMS Evaluation2-17Operational Control3-1Operational Control System3-2General Description3-2Responsibilities and Authorities3-2Flight Planning3-3Ferry, Functional Check, and Operational Check Flights3-4Flight Planning Requirements3-6Flight Following and Flight Watch3-7Closing Flight Plans3-8Aircraft Weight and Balance3-8General3-8Calculation3-8Aircraft Defects3-8Aircraft with a MEL3-8MEL Defect Deferral Procedures3-9Recording of Aircraft Defects3-9Distribution of Operational Information3-9Company Operations Manual3-9Revisions3-9Crew Information File3-9Latest Information3-9Scheduling/Manifesting3-9Crew Scheduling3-9Passenger Manifesting3-10Deviations to Company Operations Manual Provision3-10Emergency Deviations3-10Temporary Amendments and Deviations3-10Operating Requirements4-1Operational Policy4-5General Guidance4-5Aircraft Performance4-10Calls Outs.4-10Display Unit Management (G450)4-12Electronic Flight Bags4-13Extended Range Operations4-15Exterior Lighting4-15Illegal Goods.4-16Noise Abatement Procedures4-16Trip Duties4-17Flight and Duty Time Limitations4-18Definitions4-18Flight and Duty Limitations4-20Duty Day Waiver Form4-21Meteorology4-22Weather Reports/Forecasts4-22Reporting of Hazardous Conditions4-22Thunderstorms.4-22Volcanic Ash.4-24Wind Shear4-24Cold Weather Operations4-24Minimums4-26Fuel Minimums4-26Takeoff Weather Requirements4-27Takeoff Alternates4-29Approach and Landing4-29Destination Alternate Required4-30Alternate Requirements4-31Reduced Vertical Separation Minimum Airspace4-31General4-31Operator Qualification4-32Flight Level Orientation Scheme4-33Aircraft Qualification4-33Aircrew Qualification and Training4-33Maintenance Procedures4-34Flight Planning into DRVSM Airspace4-34Pilot Procedures4-34Severe Turbulence and Mountain Wave Activity (MWA)4-37Wake Turbulence4-38Pilot/Controller Phraseology4-39Contingency Actions4-39Requesting access to RVSM Airspace when Non-RVSM4-40Non-RVSM Aircraft Requesting Climb/Descent Through RVSM Airspace4-41Strategic Lateral Offset Procedure in the Gulf of Mexico Oceanic Airspace.4-41Special Emphasis Items (From AC 91-85A)4-42Special Operations Airports4-42General4-42Airport Analysis Software.4-43Special Operations Airport Checklist Instructions4-43Additional Airport Restrictions4-43Special Operations Airport Checklist4-45Data Link4-46General Operational Considerations4-46Data Link Event Reporting4-46Special Data Link Events4-47Data Link Event Reporting Information4-48Preflight Operations4-49Determination of Airworthiness4-49Preflight Inspection4-49Documentation Review4-50Fueling Procedures4-51Passenger Emplaning and Deplaning.4-54Airport and Route Qualification Procedure.4-54Preflight Landing Distance Analysis.4-55Minimum Runway Width4-56Weight and Balance Procedure4-56Captain’s Crewmember AWARES Briefing.4-57Stowage of Cargo and Baggage4-58Passenger Briefing.4-58Alcoholic Beverages4-61Stowage of food, beverage, and passenger service equipment4-61Departure Briefing.4-61Passenger Seating.4-62Jump Seat Use4-63Taxi Operations4-64General4-64Reduced Visibility.4-65Departure Operations4-65Departure Predicated on Arrival Weather.4-65Departure Without IFR Clearance.4-65Reduced Thrust Takeoffs4-65In-Flight Operations4-66Activities during Critical Phases of Flight4-66Use of Supplemental Oxygen4-66Flight Crewmember at Assigned Station.4-66Use of Autopilot4-67Operations at Uncontrolled Airports4-67Enhanced Ground Proximity Warning System (EGPWS).4-67Traffic Alert and Collision Avoidance System (TCAS)4-68Altitude Alert System4-69Arrival Operations4-70Approach Monitoring (PM)4-70Approach Preparation4-70Cancelling IFR on Approach Prior to Landing4-71Circling Approach.4-71Loss of Visual Cues During Low-visibility Landings4-72Stabilized Approach.4-73Landing Distance Assessment.4-73Contaminated Runway.4-75Land and Hold Short Operations (LAHSO)4-75Operations at Airports Without Weather Reporting Facilities.4-76Category II and III ILS Operations4-77Post-Flight Cockpit Voice / Flight Data Recorder Preservation4-77RNP AR Operations4-77EFVS Operational Procedures4-85Post Flight / Post Trip4-86Shut Down4-86Thru-Flight Quick Turns4-86Shut Down4-86Shut Down (End of Duty Day)4-87Shut Down (End of Trip)4-87Aircraft Parking4-88Completion of Duty Day / Trip Log4-97Emergency Procedures5-1AIRBORNE EMERGENCIES5-3Emergency Authority of the PIC5-3Aircraft Abnormal/Emergency Procedures5-3Crew Coordination5-3Emergency Communications5-3Emergency Evacuation5-4Ditching5-5Crewmember Incapacitation5-10Defined5-10Recognition5-10Procedure.5-10Emergency Equipment5-105.3.1G450 ASIC5-10Bomb Threat5-12Non-specific.5-12Specific.5-12Taking the Call5-12Aircraft on the Ground5-12Aircraft Airborne5-12Hijacking5-13Procedures5-13Techniques.5-14Intercept Procedures5-14General5-14Guard Frequencies5-14Phase One- Approach Phase.5-15Phase Two- Identification Phase5-15Phase Three- Post Intercept Phase.5-15Communications5-16Passenger Medical Emergency5-16Engine Failure En Route5-16Procedure.5-16Deviation5-17Cabin or Cockpit Fire in Flight5-17Procedures5-17Aircraft Overdue5-1730 minutes after ETA5-17Emergency Response Plan – Flight Related5-18General5-18Accidents and Incidents5-19Notification Procedures5-20Accident/Incident Statement5-21Accident/Incident Notification (NTSB 830.6)5-22Preservation of Wreckage5-22Next-of-Kin Notification5-22Insurance Notification5-22Post Incident Considerations5-23Abnormal Occurrence5-23Emergency Authority/Irregularity Form5-24Emergency Response Plan – Not Flight Related5-25Purpose5-25Objective5-25Emergency Medical Situations5-25Fires5-25Severe Weather5-25Bomb Threats5-26Fuel / Chemical Release5-27Active Shooter5-27Emergency Response Plan Training/Testing5-28Qualification and Training6-1Captain/Pilot-in-Command (PIC)6-4Qualifications6-4Currency requirements for new type ratings.6-4Responsibility.6-5Duties6-5Designation6-6Training6-6First Officer (FO)/Second-in-Command (SIC)6-7Qualifications6-7Currency requirements for new type ratings.6-7Responsibility.6-8Duties6-8Designation6-8Training6-8Pilots (Applicable to PIC and SIC)6-9Currency6-9Time in Type6-9Crew Pairing6-10Initial Pilot Type Training6-11Recurrent Pilot Training6-12Captain Upgrade Training6-12Published Minimums Captain Upgrade Training6-14International Captain Upgrade Training6-14International Procedures Training6-15Flight Department Monthly Training6-16Contract Pilots6-18Qualifications6-18Currency Requirements6-18Responsibility6-18Duties6-18Designation6-18Training6-19Crew Members6-19Local Procedures Training6-19Cold weather procedures6-20Warm weather procedures6-22Dangerous Goods Training6-23Minimum Equipment List (MEL) Training6-24General Emergency Procedures6-25High Altitude Physiology6-26Director of Maintenance6-26Qualifications6-26Responsibility.6-27Duties6-27(Reserved)6-28Recency of Experience6-28Documentation of Training6-28Approved Training Vendors, Syllabi6-28Flight Coordinator6-28Qualifications6-28Currency6-28Responsibility.6-28Duties6-28Designation6-29Training6-29Line Service Technician6-29Qualifications6-29Currency6-29Responsibility.6-29Duties6-29Designation6-29Training6-29Approved Vendors6-29Aircraft Specific Survey and Emergency Training (ASSET)6-30Flight Department Personnel Training6-35Security6-35First Aid Training6-36Crew Resource Management and Human Factors6-37Emergency Response Plan (ERP)6-38Fatigue Risk Management6-39Record Keeping7-1General7-2Aircraft Maintenance Records7-2Employee Training and Qualifications7-2Pilots7-2Mechanics7-2Other Flight Department Employees7-2Crewmember Record of Training7-2Crewmember Proficiency Certification7-3Crewmember Record of Training / Proficiency Certification Form7-4Personnel Records7-4Flight/Maintenance Records7-5Completion7-5Backup Flight Log7-6Distribution7-8Example Flight/Maintenance Log7-9Letters of Authorization7-10Aircraft Maintenance8-1Responsibilities of the Director of Maintenance8-3General8-3Technical and Regulatory Publications8-3Compliance8-3Absence8-3Technical Records8-3Record Keeping8-3Aircraft Defects8-4Maintenance Programs8-4Control8-4Pre-flight / Post-flight Inspections8-5Fueling8-5Tool Control Program8-5Parts Storage and Segregation Program8-5Aircraft Towing8-5Elementary Work & Servicing8-6Airworthiness Directives8-6Evaluation Program8-6Deferred Rectification of Defects8-7Approved MEL8-7No Approved MEL8-8Nonessential Equipment and Furnishings (NEF)8-8Recurring Defect Control8-8SDR Reporting8-9Technical Dispatch8-9Technical Dispatch Responsibilities8-9Technical Dispatch8-9Technical Dispatch – PIC Duties8-9Technical Dispatch - Instructions8-10Parts and Material Control8-10Aircraft Weight & Balance Control8-10Maintenance Arrangements8-10Planned Maintenance8-10Unplanned Maintenance Away from Main Base8-11Flight Permits or Special Flight Authorizations8-11Maintenance, Aircraft Readiness8-11Planning Off Time for No-Notice Requirements8-11Preparing Aircraft for No-Notice Requirements8-12RVSM Maintenance Program8-12INTRODUCTION8-12MAINTENANCE PROGRAM8-13INITIAL RVSM COMPLIANCE8-13Continued Airworthiness and Inspection8-13OUTSIDE MAINTENANCE VENDORS8-15RVSM Parts Control8-16RVSM MEL8-17PROCEDURES FOR CORRECTING RVSM DISCREPANCIES8-17FAA Notification of RVSM Deviations8-18RVSM MAINTENANCE TRAINING REQUIREMENTS8-18Maintenance Audit Form8-19Aircraft Data Bases8-21Authorized Personnel8-21Timeliness8-21Updating Procedures (G450)8-21Procedures in an update is not possible8-22Aircraft Data Base Update Documentation8-22Fatigue Risk Management9-1Fatigue Risk Management Program9-1Fatigue Risk Management Policies9-1Fatigue Risk Management / Mental and Physical Well Being9-3Minimum Quarterly Duty Free Days9-4Environmental Management10-1General10-1Noise Abatement Procedures10-1Ground Service Providers10-1Local Environment10-1En Route Airports10-1Security Procedures11-1General11-1Threat Assessment11-1Threat Intelligence11-1Preventative Measures11-2Responsive Measures11-2Aircraft Security11-2At Home Base11-2When away from home base:11-3Cargo & Baggage11-3Passengers11-3Carriage of Weapons.11-4General11-4Conditions of Carriage11-411.7Hangar Facility (INCOGNITO AIR)11-4Transportation of Dangerous Goods12-1Carriage of Hazardous Materials.12-1Determination of Hazardous Materials12-1Exceptions to Hazardous Materials Rules and Regulations.12-8Reporting of Hazardous Materials Incidents12-11Telephonic Report12-12Written Report12-12Incidents Involving Radioactive Materials Aboard Aircraft.12-13Portable Oxygen Use By Passengers12-13Appendix – Altimeter Temperature Corrections1Low Temperature Correction1Very Cold Temperature Correction1Example1Sources:2General2Instructions for Items 7 through 192

B Appendix – RVSM1

B.1 General [AC 91-85A]1

B.1.1 The RVSM Airspace1

B.1.2 Aircraft Monitoring. [AC 91-85A, 3.6.4]1

B.1.3 RVSM Regional Implementation1

B.1.3.1 Africa / Indian Ocean1

B.1.3.2 Caribbean.1

B.1.3.3 European.2

B.1.3.4 North Atlantic2

B.1.3.5 Middle East/Asia2

B.1.3.6 North America2

B.1.3.7 Pacific2

B.1.3.8 South America2

B.2 Operating Practices2

B.2.1 Normal Operating Procedures2

B.2.2 Contingencies.3

B.2.3 Regional Notes4

B.3 Altitude Deviation Report6

C Appendix – TIBA1

C.1 Introduction and Applicability of Broadcasts.1

C.2 Details of Broadcasts1

C.2.1 VHF RTF Frequency to be Used.1

C.2.2 Listening Watch1

C.2.3 Time of Broadcasts.1

C.2.4 Forms of Broadcast.2

C.3 Related Operating Procedures2

C.3.1 Change of Cruising Level2

C.3.2 Collision Avoidance3

C.3.3 Normal Position Reporting Procedures3

D Appendix – US / ICAO Differences1

D.1 Aircraft Speed1

D.2 "Approach Ban".1

D.3 Approach Category, Maximum Speeds1

D.4 CAVOK2

D.5 Circling Area Radius.2

D.6 Circling Missed Approach Procedures2

D.7 Clearance, Pre-Taxi2

D.8 Cloud Break Procedure2

D.9 Conditional Clearances.3

D.10 Course Reversals, Holding Patterns (versus Procedure Turns)3

D.11 Flight Plan.3

D.12 Lost Communications, IFR3

D.13 Signals.4

D.14 Starting Procedures4

D.15 Transition Altitude, Layer, Level4

D.16 Units of Measure5

F. Hazard Checklists1

F.1 Purpose1

F.2 Available checklists1

F.2.1 Blank – For situations not covered by the specific checklists which follow1

F.2.2 Chemical Exposure1

F.2.3 Compressors1

F.2.4 Electrical1

F.2.5 Elevated Surfaces1

F.2.6 Fire Protection1

F.2.7 Flammable Materials1

F.2.8 Food Service1

F.2.9 Fueling1

F.2.10 Medical Services and First Aid1

F.2.11 Personal Protective Equipment1

F.2.12 Portable Hand Tools1

F.3 Additional Checklists1

G Check Pilot Manual1

H Maintenance Evaluation5

I Indoctrination Checklist1

J Fire Prevention Plan10

K Post Flight Inspection Checklist12

L CASS Guide13

1 Company Organization

1.1 Flight Department Management Structure1-2

1.2 Duties, Authorities, Accountabilities, and Qualifications1-2

1.2.1 Director of Aviation1-2

1.2.2 Chief Pilot1-3

1.2.3 Director of Maintenance1-4

1.2.4 Director of Safety1-5

1.2.5 Director of Standards1-6

1.2.6 Pilot-in-Command / Captain1-7

1.2.7 Second-in-Command / First Officer1-8

1.2.8 Flight Coordinator1-8

1.2.9 Line Service Technician1-9

(Company Organization (Revision 21 – 21 August 2018)) (Page 1-1)

1.1 Flight Department Management Structure

1.2 Duties, Authorities, Accountabilities, and Qualifications

The following are the duties, authorities and accountabilities of the management and operating personnel of the Flight Department and the qualifications required to hold those positions.

1.2.1 Director of Aviation

1.2.1.1 Accountabilities and Duties

The Director of Aviation is accountable for overall operation of the Flight Department and for safe flight operations and that flight department safety management goals are met. The duties of the position include:

1.2.1.1.1 Organizing, staffing and directing:

· Flight operations.

· Cabin safety.

· Crew scheduling.

· Training programs.

· Maintenance department.

1.2.1.1.2 Controlling operations and operational standards of all aircraft operated;

1.2.1.1.3 Managing functions which impact on operational control (e.g. maintenance, crew scheduling, load control, equipment scheduling);

1.2.1.1.4 Monitoring the safety management systems;

1.2.1.1.5 Liaising with the regulatory authority on all matters concerning flight operations;

1.2.1.1.6 Liaising with any external agencies which may affect aircraft operations;

1.2.1.1.7 Ensuring that air operations are conducted in accordance with national and international regulations, standards and company operating policy;

1.2.1.1.8 Ensuring that crew scheduling complies with flight and duty time limitations;

1.2.1.1.9 Ensuring that all crew members are kept informed of any changes to the regulations and operating standards;

1.2.1.1.10 Receiving and taking action with respect to any aeronautical information affecting the safety of flight;

1.2.1.1.11 Disseminating aircraft safety information, both internal and external;

1.2.1.1.12 Ensuring that flight crew qualifications are current; and

1.2.1.1.13 Maintaining a current operations library.

1.2.1.2 Qualifications

1.2.1.2.1 Holds or has held an appropriate license, or has acquired supervisory experience; and

1.2.1.2.2 Demonstrates knowledge with respect to the operation of a flight department, the content of the Company Operations Manual, and the provision of the regulations and the standards necessary to carry out the duties and responsibilities to ensure safety.

1.2.2 Chief Pilot


The Chief Pilot is accountable for the professional standards of the flight crews under his/her authority and that operations and training safety management goals are met. The duties of the position include:

1.2.2.1.1 Developing standard operating procedures;

1.2.2.1.2 Developing and implementing all required approved training programs for the operator’s flight crews;

1.2.2.1.3 Issuing directives and notices to the flight crews as required;

1.2.2.1.4 Ensuring that all aerodromes and routes served by the operator are operationally suitable and meet company requirements;

1.2.2.1.5 Maintain a current list of publications required for daily flight operations and check the required publications for currency at least quarterly;

1.2.2.1.6 Taking action on and distributing accident, incident, and other occurrence reports;

1.2.2.1.7 Processing and taking action on any flight crew reports;

1.2.2.1.8 Supervising aircraft crews; and

1.2.2.1.9 Assuming any responsibilities delegated by the Director of Aviation.


1.2.2.2.1 Holds a valid Airline Transport Pilot License for the category of aircraft operated.

1.2.2.2.2 Holds a type rating for at least one of the types of aircraft operated;

1.2.2.2.3 Is qualified in accordance with the operator's training program to act as a pilot-in-command on one of the types to be operated;

1.2.2.2.4 Demonstrates knowledge of the content of the Company Operations Manual, Training Manuals, Standard Operating Procedures, Company Check Pilot Manual, Safety Management System, and the provisions of the civil aviation regulations and standards necessary to carry out the duties and responsibilities of the position.

1.2.3 Director of Maintenance


The Director of Maintenance is accountable for ensuring that all aircraft are maintained in accordance with regulatory requirements and that all maintenance related safety management goals are met. The duties of the position include:

1.2.3.1.1 Planning and controlling all aircraft maintenance;

1.2.3.1.2 Liaising with the national civil aviation authority on maintenance topics;

1.2.3.1.3 Supervising aircraft maintenance staff;

1.2.3.1.4 Liaising with all non-company persons or Approved Maintenance Organizations (AMOs) performing maintenance on Incognito Air aircraft;

1.2.3.1.5 Ensuring that aircraft maintenance records as required by State regulations, manufacturer’s and company policy are established and maintained;

1.2.3.1.6 Ensuring that Airworthiness Directives and Service Bulletins that effect Flight Department aircraft are complied with appropriately;

1.2.3.1.7 Participate in the flight department occupational health and safety program, as outlined in Section 2.8;

1.2.3.1.8 Removing from service any aircraft that are unsafe, or that do not comply with national regulatory requirements; and

1.2.3.1.9 Establishing Flight Department safety policies and procedures for ground operations.


1.2.3.2.1 Demonstrates knowledge of the planning, implementation and direction of the maintenance programs and control system for the aircraft operated.

1.2.3.2.2 Demonstrates knowledge of the national regulations and standards relating to aircraft maintenance.

1.2.3.2.3 Holds a valid Airframe and Powerplant license and an Authorized Inspector license.

1.2.3.2.4 Is currently trained and qualified to perform maintenance on at least one of the types of aircraft operated.

1.2.4 Director of Safety


The Director of Safety has direct access to the Director of Aviation and the Incognito Air Chief Executive Officer in safety matters. The Director of Safety shall be accountable for the overall maintenance of the Incognito Air Safety Management System. The duties of the position include:

1.2.4.1.1 Monitoring and advising on all operator safety activities which may have an impact on flight and ground safety;

1.2.4.1.2 Establishing and managing the Hazard Identification and Tracking System, in concert with the Director of Standards;

1.2.4.1.3 Establishing and managing the Continuous Improvement Opportunity System, in concert with the Director of Standards;

1.2.4.1.4 Conduct quarterly safety meetings;

1.2.4.1.5 Participate in the flight department Occupational Health and Safety program, COM 2.8.

1.2.4.1.6 Maintain and monitor Risk Assessment Forms;

1.2.4.1.7 Maintain and review Completion of Duty Day / Trip Logs;

1.2.4.1.8 Monitoring industry flight safety concerns which may have an impact on operations;

1.2.4.1.9 Maintaining close liaison with airplane manufacturers and industry safety associations;

1.2.4.1.10 Developing and maintaining the operator emergency response plan;

1.2.4.1.11 Investigating and reporting on incidents/accidents and making recommendations to preclude a recurrence;

1.2.4.1.12 Manage the Flight Operational Quality Assurance (FOQA) program, Section 2.10;

1.2.4.1.13 Manage the Fatigue Risk Management (FRM) program, Section 9.1

1.2.4.1.14 Making recommendations to the Incognito Air senior management on matters pertaining to safety;

1.2.4.1.15 Monitoring the response and measuring the results of safety initiatives; and

1.2.4.1.16 Manage the Crew Information File system detailed in Section 4.8.3.7.



1.2.4.2.2 Is qualified in accordance with the operator's training program to act as a required crewmember on one of the types to be operated; and

1.2.4.2.3 Training in the following:

· Flight safety philosophy;

· Human factors and the decision making process;

· Accident prevention;

· The role of the safety officer as advisor to senior management;

· Risk management;

· Accident/incident management;

· Safety management systems;

· Emergency response planning; and

· Incident investigation.

1.2.5 Director of Standards


The Director of Standards is accountable for developing, monitoring, and enforcing the professional standards of the flight crews. The Director of Standards shall be accountable for the overall effectiveness of the Incognito Air Safety Management System. The duties of the position include:

1.2.5.1.1 Developing Standard Operating Procedures;

1.2.5.1.2 Establishing and managing the Hazard Identification and Tracking System, in concert with the Director of Safety;

1.2.5.1.3 Establishing and managing the Continuous Improvement Opportunity System, in concert with the Director of Safety;

1.2.5.1.4 Maintain and monitor Risk Assessment Forms;

1.2.5.1.5 Providing input to the Director of Aviation regarding the company operations manual, aircraft checklists, and all other flight crew Standard Operating Procedures;

1.2.5.1.6 Participate in the flight department occupational health and safety program, COM 2.8;

1.2.5.1.7 Monitoring flight crew performance;

1.2.5.1.8 Administering company flight evaluations in accordance with the Company Check Pilot Manual;

1.2.5.1.9 Manage the monthly training program, Section 6.3.10;

1.2.5.1.10 Administers the RNP AR validation program if used, see paragraph 4.12.13.3.

1.2.5.1.11 Providing crews with an avenue to develop changes to Standard Operating Procedures; and

1.2.5.1.12 Assuming any responsibilities delegated by the Director of Aviation.



1.2.5.2.2 Holds a type rating for at least one of the types of aircraft operated.

1.2.5.2.3 Is qualified in accordance with the operator's training program to act as a pilot-in-command on one of the types to be operated.

1.2.5.2.4 Demonstrates knowledge of the content of the Company Operations Manual, Training Manuals, Standard Operating Procedures, and the provisions of the civil aviation regulations and standards necessary to carry out the duties and responsibilities of the position.

1.2.6 Pilot-in-Command / Captain


The Pilot-in-Command (PIC) is accountable to the Chief Pilot for the safe conduct of assigned flights. Specific duties include:

1.2.6.1.1 Checking weather, all applicable NOTAMs where available, performing or checking Airport Risk Assessment, and determining fuel, oil and oxygen requirements;

1.2.6.1.2 Determining the aircraft weight and balance;

1.2.6.1.3 Ensuring that all flight planning requirements have been met;

1.2.6.1.4 Ensuring that the aircraft is airworthy, duly registered and that required documentation is on board the aircraft;

1.2.6.1.5 Ensuring that aircraft crew members have valid licenses, medical certificates and passports and visas if and when required;

1.2.6.1.6 Ensuring that a flight will not be commenced, or will not be continued beyond the nearest suitable aerodrome if a flight crew member is incapacitated;

1.2.6.1.7 Completing an aircraft pre-flight inspection before each departure;

1.2.6.1.8 Briefing the passengers in accordance with the requirements specified in section 4.8.12;

1.2.6.1.9 Operating the aircraft in accordance with operator procedures and aircraft limitations;

1.2.6.1.10 Ensuring compliance with customs, immigration and cabotage laws;

1.2.6.1.11 Notifying authorities of any accident, suspected communicable disease, acts of unlawful interference, or landing at an airport other than a State’s international airport caused by circumstances beyond the control of the PIC;

1.2.6.1.12 Completing the Flight/Maintenance log/book; and ARINC FOS/Aircraft Info (CASS)

1.2.6.1.13 Completing all post flight duties, including notification to the company of any deviation from the planned itinerary or overnight location; and

1.2.6.1.14 Recording flight times and aircraft defects.


The qualifications required to act as PIC are specified in section 6.1.

The PIC has the authority to refuse transportation of any person or object if their carriage poses any risk to the safety of the aircraft or its occupants.

1.2.7 Second-in-Command / First Officer


The Second-in-Command (SIC) shall assist the PIC in the management of the flight and flying the aircraft in accordance with the directions of the PIC. The SIC may carry out take-offs and landings under the authority of the PIC and shall take over control in the event of PIC incapacitation.


The qualifications required to act as SIC are specified in section 6.2.

1.2.8 Flight Coordinator


The Flight Coordinator is accountable to the Director of Aviation for aircraft and crew scheduling. Duties and responsibilities of these positions include:

1.2.8.1.1 Scheduling travel for executives on company aircraft or other lift alternatives such as charter;

1.2.8.1.2 Completing FRAT for other than routine flights;

1.2.8.1.3 Coordinating aircraft handling and fueling with fixed base operators;

1.2.8.1.4 Maintaining a flight following system;

1.2.8.1.5 Coordinating maintenance on the aircraft;

1.2.8.1.6 Developing and maintaining security policies or procedures and communicating these procedures as needed to passengers;

1.2.8.1.7 Interfacing with flight crews, management, maintenance, and passengers;

1.2.8.1.8 Scheduling ground transportation and accommodations;

1.2.8.1.9 Arranging catering;

1.2.8.1.10 Contacting international trip planners for EAPIS and customs;

1.2.8.1.11 Ensuring trip meets duty and rest requirements;

1.2.8.1.12 Track a record of training for each Incognito Air crewmember, and will provide each with notices of approaching due dates.


1.2.8.2.1 FAA Certificated Dispatcher or FAA Commercial Pilot and Instrument Rating preferred.

1.2.8.2.2 14 CFR Parts 91, 121, or 135; or DOD/DOT work experience required.

1.2.8.2.3 Training, experience, and a full understanding of:

· Aviation standards and safe operating practices.

· 14 CFR 91.

· Fixed Base Operator common practices.

1.2.9 Line Service Technician


Line Service Technician is accountable to the Director of Maintenance. Duties and responsibilities of these positions include:

1.2.9.1.1 Moving or towing the aircraft;

1.2.9.1.2 Cleaning and restocking the aircraft;

1.2.9.1.3 Assisting in routine maintenance;

1.2.9.1.4 Assisting passengers;

1.2.9.1.5 Maintaining the hangar facility.


1.2.9.2.1 Good written and verbal skills; must be able to read and understand standard operating procedures.

1.2.9.2.2 Good practical and technical skills for operating hangar plumbing, electrical, and other mechanical systems.

1.2.9.2.3 Valid driver’s license and ability to qualify on aircraft towing vehicle.

1.2.9.2.4 Good “teamwork” ethic.

2 Safety Management System

2.1 Safety Policy2-3

2.1.1 Purpose2-3

2.1.2 Responsibilities and Accountabilities2-3

2.1.3 Related Documents2-4

2.1.4 Company Operations Manual Philosophy2-4

2.1.5 Safety Management System Training2-4

2.2 The Operator Safety-Risk Profile2-5

2.2.1 Operator Safety-Risk Profile2-5

2.2.2 Mitigations2-5

2.2.3 Medium or Higher Risks2-5

2.2.4 Review2-5

2.2.5 Disposition2-5

2.2.6 Previously Identified Risks and Mitigations2-5

2.2.7 Operator Safety-Risk Profile Form2-7

2.3 Safety Management Strategy2-8

2.3.1 Safety Performance Goals2-8

2.3.2 Safety-Risk Management2-9

2.4 Technical Management System2-10

2.5 Hazard Identification and Tracking System2-10

2.5.1 Hazard identification program2-10

2.5.2 Hazard tracking system2-10

2.5.3 Hazard Identification and Tracking Form2-11

2.6 Continuous Improvement Opportunity System2-12

2.6.1 Continuous Improvement Opportunity Program (CIOP)2-12

2.6.2 CIOP Tracking2-12

2.6.3 Continuous Improvement Opportunity Form2-13

2.7 Change Management Process2-14

2.7.1 Implementation2-14

2.7.2 Review2-14

2.8 Occupational Health and Safety2-15

(Safety Management System (Revision 21 – 21 August 2018)) (Page 2-10)

2.9 Safety Management System Audit2-15

2.9.1 Independent Audits.2-15

2.9.2 Internal Audits.2-16

2.10 Flight Operational Quality Assurance2-16

2.10.1 Purpose2-16

2.10.2 FOQA Program Officer2-16

2.10.3 Integration2-16

2.10.4 Data Collection2-16

2.10.5 Data Analysis2-16

2.10.6 Analysis Techniques2-17

2.11 SMS Evaluation2-17

2.1 Safety Policy

The Incognito Air Flight Department operates with safety as our first priority. Incognito Air uses a Safety Management System to ensure that the flight department consistently provides safe air transportation by identifying safety hazards, analyzing the hazards, and eliminating or avoiding the hazards. Where hazards cannot be eliminated or avoided, mitigation is developed, implemented, and tracked to reduce the hazards and the associated risk to an acceptable level. Incognito Air Flight Department values people dedicated to a safe work environment. With this in mind, all flight department personnel are active participants of the safety team. We are all responsible for maintaining the highest standards of safety at all times.

2.1.1 Purpose

The purpose of the safety policy is to manage safety proactively and effectively. This is done by:

· Obtaining consistent and optimal aircraft and human performance.

· Identifying and managing safety risks specific to the company’s flight operations.

· Actively seeking feedback on and improving safety management activities.

2.1.2 Responsibilities and Accountabilities

2.1.2.1 The Incognito Air CEO is responsible for:

· Sustaining conditions that advance the safe operation of company aircraft.

· Providing the resources (in time and money) to assure the safe operation of company aircraft.

· Actively supporting the safety management system.

2.1.2.2 The Director of Aviation is responsible for:

· Ensuring that flight operations are conducted in compliance with all applicable safety regulations.

· Administering the safety management system.

· Validating and addressing safety-risk management deficiencies in an appropriate and timely manner.

2.1.2.3 Flight Department personnel are responsible for:

2.1.2.3.1 Adhering to directions contained in flight operations-related manuals, and related procedures.

2.1.2.3.2 Participating proactively in the safety management system by:

· Actively identifying, reporting and mitigating hazards and safety-risk management deficiencies.

· Providing timely input to management to ensure that the company’s safety-risk profile is accurate and up-to-date.

· When appropriate, applying hazard checklists found in the Appendix: Hazard Checklists to identify and correct work hazards.

NOTE

Incognito Airwill not initiate disciplinary measures against any employees for reporting safety issues. However, employees will be held accountable for knowingly disregarding established policies and procedures or otherwise engage in willful misconduct.

2.1.3 Related Documents

2.1.3.1 Conduct of Operations.

All flight department personnel shall conduct operations in accordance with all applicable U.S., international, aircraft manufacturer, and other applicable guidance. These include:

· U.S. Code of Federal Regulations, including 14 CFR (Aeronautics and Space)

· ICAO and other International Guidance (Detailed in IOM)

· Airplane Flight, Aircraft Operating, and other equipment manufacturer Manuals

· This Company Operations Manual

2.1.3.2 Compliance Monitoring

Ensuring the Incognito Air Safety Management System remains in compliance with all applicable regulations, standards, approvals, and exemptions is a shared responsibility among all members of the flight department. Flight Service Bureau notices will be reviewed daily. IS-BAO protocols are issued annually and will be reviewed on an annual basis. In the interest of applying the proper focus to task the division of duties has been assigned as follows:

· Director of Aviation / Chief Pilot: International flight operations, to include ICAO and JAA, our International Operations Manual and this Company Operations Manual.

· Director of Standards: Safety Management System, U.S. Code of Regulations, and the International Standards for Business Aircraft Operations.

· Director of Safety: Safety Management System, Safety-related publications and the National Business Aircraft Association.

2.1.4 Company Operations Manual Philosophy

The Incognito Air Company Operations Manual (COM) is written with the following philosophies in mind:

· The COM will outline a system of best practices for flight department personnel to achieve safe, reliable, and comfortable flight operations.

· The COM will be designed with efficiency, cost effectiveness, and good human factors in mind.

· The COM is intended as a ready reference for flight crews to obtain summarized regulatory requirements with extracted information of sources not readily available from normal cockpit sources.

2.1.5 Safety Management System Training

The Director of Safety will be the primary point of contact on all Safety Management System issues and should subscribe to all available National Business Aircraft Association (NBAA) and International Standards for Business Aircraft Operations (IS-BAO) online training resources. As time permits, Incognito Air will consider sending the Director of Safety to appropriate SMS courses as they become

available. The Director of Safety, in turn, will train members of the flight department for their SMS duties and responsibilities.

2.2 The Operator Safety-Risk Profile

The Operator Safety-Risk Profile is a tool that identifies areas of higher risk. It is the basis on which the company safety management system is developed, implemented and evaluated. Incognito Air uses the risk profiling methods as described in the ISBAO SMS Toolkit.

2.2.1 Operator Safety-Risk Profile

Used to develop the company safety-risk profile. Safety-risk factors are rated as:

· Low – L;

· Medium low – ML;

· Medium – M;

· Medium high – MH; or

· High – H.

2.2.2 Mitigations

References will be provided on the form for mitigations that are contained in the Company Operations Medium or Higher Risks

While all areas of risk are considered, those assessed as “medium” or higher in the Incognito Air Safety- Risk Profile will receive special attention in the development of the Technical Management System and in managing the day-to-day operations of the Flight Department.

2.2.3 Review

The risk profile will be reviewed at least annually, and any time the company undertakes significant change in its operations, or the aircraft it operates.

2.2.4 Disposition

When the risk profile is completed it will be filed in the Company Safety Management filing system.

2.2.5 Previously Identified Risks and Mitigations

The following is a listing of the areas of risk assessed as medium or higher and a description of the tools, processes and procedures developed to mitigate them and the associated company safety performance goals. Also included are the evaluation mechanisms that Incognito Air will use to evaluate the results of these initiatives.

2.2.5.1.1 Hazard: Fatigue. Mitigation: Crewmembers will follow Extended Duty Day procedures, Section 4.2.2. Crewmembers will not be questioned if the trip is modified to acquire proper rest.

2.2.5.1.2 Hazard: Special Operations Airports. Mitigation: Crewmembers will review Section 4.6 and perform the Special Operations Airport Checklist, 4.6.3.

2.2.5.1.3 Hazard: MEL Considerations. Mitigation: Review MEL for Remarks/Exceptions and operational procedure considerations. Contact the Director of Maintenance if any questions arise regarding previous MEL items or when adding MEL items.

2.2.5.1.4 Hazard: Adverse Weather Operations. Mitigation: Perform FRAT, Review Section 4.3, Meteorology, and/or Section 4.3.6, Winter Operations.

2.2.5.1.5 Hazard: New Aircraft Type. Mitigation: Adhere to Crew Qualifications / Pilot Operating Experience, Section 6.1.2.1. Attend recurrent simulator training every 6 months.

2.2.6Operator Safety-Risk Profile Form

Company

Assessor

Date

Original □Update □

Reason for update:

Exposure – Extent of loss to the

company

Rating

Mitigation Reference

Low□

Medium □

High□

LIKELIHOOD

Operational Factors

· ATS – en-route

· ATS – terminal

· Approach aids

· Weather Information

· Airports

Technical Factors

· Type of power plant

· Number of power plants

· Pressurization

· Aircraft maintenance

· En-route service & maintenance

Human Factors

· Flight crew qualifications

· Number of pilots

· Experience

· Currency – aircraft

· Currency – routes

· Maintenance human performance

· Company culture

· Fatigue

Global Assessment of Likelihood

SEVERITY

· Emergency Response Services

· Governing operations

· Location of operations

· Weather extremes

· In-flight turbulence

Global Assessment of Severity

L – Low, ML – Medium Low, M – Medium, MH – Medium High, M – High

2.3 Safety Management Strategy

The core Incognito Air operating philosophy stresses the importance of achieving the following priorities in the following order:

Safety Passenger Requirements

Schedule

Every decision, from aircraft maintenance to real time cockpit decisions, can be weighed against these priorities. Safety, as the highest priority, must be continuously evaluated in a proactive manner. Every member of the flight department serves as a safety officer and has direct access to the Director of Safety, the Director of Aviation, and the CEO of Incognito Air on all safety related matters.

2.3.1 Safety Performance Goals

2.3.1.1 Goals

The safety objective is to ensure zero level of preventable injury or damage situations.

2.3.1.1.1 Safety will be recognized by management and employees as an integral and vital part of the successful performance of any job.

2.3.1.1.2 Safety, being paramount to our operating practice, will be given priority at all times.

2.3.1.1.3 Direct responsibility for the safety of an operation rests with the supervisor of each operation. During flights the designated Pilot-in-Command (PIC) is the supervisor of each operation and will seek to ensure that all operations are conducted without incident.

2.3.1.1.4 Each individual employee will perform their duties giving primary concern for their own safety as well as that of their fellow employees, our customers and the property and equipment entrusted to their care.

2.3.1.1.5 The PIC is the judge as to whether the aircraft shall take-off and where it shall land, taking into account all factors of equipment and weather conditions within the specifications of the Operations Manual and/or the specific Airplane Flight Manual. He/she will exercise this responsibility effectively and will use all of the resources available to make appropriate and effective decisions.

2.3.1.1.6 The PIC has ultimate authority to refuse or discontinue a trip which, for reasons of safety or security, he/she feels should not be attempted or continued. He/she will exercise this responsibility effectively and will use all of the resources available to make appropriate and effective decisions.

2.3.1.2 Strategies

To achieve this, the Incognito Air SMS must be proactive, ongoing and fully integrated throughout the Flight Department and all of its activities. Accordingly, the following strategies are important:

2.3.1.2.1 All Flight Department employees and users will be involved in the flight department safety management system.

2.3.1.2.2 Employee awareness, compliance, inspection, investigation and education programs will be incorporated into all aspects of the operation.

2.3.1.2.3 All employees will endeavor to identify, report and eliminate non-normal and hazardous conditions.

2.3.1.2.4 Specific Safety Performance Targets will be set for three areas of operations. Safety Performance Indicators will track the targets on a quarterly basis to help eliminate or mitigate non-normal and hazardous conditions. Section 2.3.2.2.

2.3.1.2.5 All reported hazardous events will be investigated to determine root cause.

2.3.1.2.6 All proposed new equipment acquisitions, facilities, operations and procedures will be reviewed with safety in mind.

2.3.1.2.7 All employees will ensure that all applicable laws and regulations are complied with.

2.3.1.2.8 All employees will be trained to handle and/or operate any new equipment applicable to duty position acquired for the flight department.

2.3.2 Safety-Risk Management

Incognito Air will use a Flight Risk Assessment Tool (FRAT) for flight risk assessments.

Incognito Air will also use Safety Performance Targets (SPTs) and Safety Performance Indicators (SPIs) to monitor, measure and assess overall risk and safety performance.

2.3.2.1 Other than Routine Flight Risk Assessment

For other than routine flights, a FRAT will be completed. The Initial assessment may be conducted by the dispatcher or Pilot in Command. If the score exceeds 10 the proposed flight will be reviewed by the Director of Aviation. The 12 hour score will be conducted by the PIC and if the score exceeds 18 the proposed flight will be reviewed with the Director of Aviation. The PIC however has authority to cancel the proposed flight without further consultation anytime that they deem it appropriate. Situations that define an other than routine flight.

· Extended duty day

· Severe warm weather operations

· Severe cold weather operations

· No take-off minima specified or take-off minima below standard

· International trips other than Canada

· Airports with no published standard T.O. minimums

· Special operations airports (use in conjunction with 4.7.5, Special Operations Airport Checklist)

· Aircraft items on MEL

· Pop up trips

2.3.2.2 Overall Risk and Safety Performance

For overall risk and safety performance SPTs will ideally be zero negative indicators. Since this is an ideal, SPIs will be used to track negative indicators. Negative indicators will be reviewed quarterly. Mitigations will be applied to reduce negative indicators to the lowest amount of events possible. Three operational areas will be tracked.

· Flight operations will be tracked using Gulfstream FORMS program (eFOQA).

· Maintenance operations will be tracked using the Maintenance Evaluation Checklist, Appendix R

· Fatigue will be tracked using Duty Day Waiver forms, Section 4.2.3

2.4 Technical Management System

The technical management system includes the company operations manual, standard operating procedures for each aircraft, maintenance programs as described in Section 8, and subscriptions to:

· The United States civil aviation regulations

· Flight planning information documents and flight publications that will be used by flight crews.

· Minimum Equipment List

· Configuration Deviation List

The Chief Pilot will maintain a complete list of required publications needed for flight operations and ensure the list reflects what is actually available for flight crews and other personnel. The Director of Standards will check the list quarterly to ensure all required publications are up to date. When items are changed the revision list will be updated.

2.5 Hazard Identification and Tracking System2.5.1 Hazard identification program

The purpose of a hazard identification program is to proactively identify and address potential deficiencies in safety management. All Flight Department employees and persons carried on Incognito Air aircraft are expected to participate in the hazard identification program. Reports/observations can be made to the Director of Aviation verbally, but written reports are encouraged. Where verbal reports are provided, the manager shall prepare a report containing the information. Written reports can be made using the Hazard Identification and Tracking Form in Section 2.5.3. Suggestions for improvements in areas which fall below the “hazard threshold” can be made using the Continuous Improvement Opportunity Form in Section 2.6.

2.5.2 Hazard tracking system.

The flight department Directors of Safety and Standards will analyze all hazard reports and a response will be provided to the person making the report. If it is determined that a modification to a procedure process or program is required, such information will be entered on the Hazard Identification and Tracking Form and tracked until the remedial action has been completed. Written reports will be filed in the Company Safety Management filing system and reviewed on an annual basis to determine the effectiveness of the remedial measures.

Hazard identification and tracking will be an agenda item at each of the Flight Department quarterly staff meetings.

2.5.3 Hazard Identification and Tracking Form

Describe the event you observed:

Date Location

Time

Name

Date

Fatigue Related?

Phone #

Summary of Analyses

Person Conducting AnalysesDate

Proposed Remedial Action GGCO

Accepted □Rejected □If rejected explain reason and proposed alternative action. Director of AviationDate

Remedial Action ImplementedDate

Post Implementation Review Conducted by: Date

2.6 Continuous Improvement Opportunity System

2.6.1 Continuous Improvement Opportunity Program (CIOP)

The purpose of the continuous improvement opportunity program is to proactively identify and address potential deficiencies in daily operations and that, in some cases, if left unattended may become hazardous. All Flight Department employees and persons carried on Incognito Air aircraft are expected to participate in the CIOP. Reports/observations can be made to the Director of Aviation verbally but written reports are encouraged. Where verbal reports are provided, the manager shall prepare a report containing the information. Written reports can be made using the Continuous Improvement Opportunity Form in this section.

2.6.2 CIOP Tracking

The flight department directors of safety and standards will analyze all written reports and a response will be provided to the person making the report. If it is determined that a modification to a procedure, process, or program is required, the Director of Safety will confer with the Director of Aviation. Upon implementation of a modification, the action will be tracked for Verification for Effectiveness and noted on the written report. Written reports will be filed in the Company Safety Management filing system and reviewed on an annual basis to determine effectiveness of the remedial measures.

CIOP will be an agenda item at each of the Flight Department quarterly staff meetings.

2.6.3 Continuous Improvement Opportunity Form

Brief Description:

Originated by:Date:

PreemptiveCorrective

Internal Audit

Safety Issue (Suggestion, Incident, Hazard)Nonconforming Product or Service

Customer IssueSuggestion

Interim Action Accomplished?YesNo Brief Description:

Actual Completion:

Investigation/CauseAssigned to:Estimated Completion: Brief Description:

Actual Completion:

Closing ActionRequired:YesNoAssigned to:Estimated Completion: Brief Description:

Actual Completion:

Verification for Effectiveness

Completed by:Actual Completion:

Closed by:Title:Date:

2.7 Change Management Process

When a report received through the Hazard Identification and Tracking System or information gained through any other process results in the decision to modify a process, procedure or program the proposed change will be reviewed by the Director of Aviation.

2.7.1 Implementation.

2.7.1.1 If the change is approved it will be implemented in accordance with the following procedures:

2.7.1.1.1 The change process including the risk assessment, will be recorded.

2.7.1.1.2 The amended process or procedure or information in the amended program, will be distributed to all flight department personnel at the quarterly Safety Meeting by the Director of Aviation or person assigned the task.

2.7.1.1.3 The operations manual and other associated documentation will be amended and distributed to all document holders.

2.7.1.2 If the change is disapproved, the reasons will be provided to the submitter.

2.7.1.2.1 If the submitter agrees with the rationale, the matter is considered closed.

2.7.1.2.2 If the submitter does not agree with the rationale, the change request will be amended to consider the rationale and reconsidered by the process.

2.7.1.3 Possible Change Management Causes

Prior to undergoing any significant change that could impact the Flight Department; a change management process will be undertaken. Events that will indicate the need for such a process are;

2.7.1.3.1 The introduction of a new aircraft type.

2.7.1.3.2 Significant change in the nature of the operation (e.g. dynamic business growth, new operating environment, etc.)

2.7.1.3.3 Changes in hiring or scheduling practices.

2.7.1.3.4 Changes to organizational structure.

2.7.1.3.5 Significant change in aircraft maintenance arrangements, etc.

2.7.2 Review

As soon as it has been determined that the change event will occur, the Company Safety-Risk Profile will be reviewed. On the basis of that assessment, and any other available information, the Director of Aviation, or the person to whom the responsibility is delegated, will develop a Change Management Plan. The Change Management Plan will include:

2.7.2.1 A risk analysis of the change event and an assessment of the changes required to items such as:

2.7.2.1.1 Operating and maintenance procedures and processes.

2.7.2.1.2 Personnel training and competency certification.

2.7.2.1.3 Company Operations Manual.

2.7.2.1.4 Maintenance Control Manual or Maintenance Procedures Manual.

2.7.2.1.5 Aircraft SOPs, etc.

2.7.2.2 A plan for development of the required changes.

2.8 Occupational Health and Safety

Incognito Air is responsible for identifying and complying with all national and local occupational health and safety laws and requirements, including those related to:

· The Director of Safety will monitor work place safety news and trends published in the National Business Aircraft Association web site to ensure Incognito Air programs remain current and in keeping with best business practices;

· The Director of Safety will complete the applicable Hazard Checklists in Appendix F to ensure compliance with fire safety, first aid, and sanitary requirements;

· The Director of Maintenance will complete the applicable Hazard Checklists in Appendix F to ensure the proper provision of safety and protective clothing, devices and equipment, particularly fall protection for aircraft technicians;

· The Director of Maintenance will complete the applicable Hazard Checklists in Appendix F to ensure machinery, tools and equipment, including lifting equipment, meets safety standards;

· The Director of Safety will complete the applicable Hazard Checklists in Appendix F to ensure hazardous materials are controlled and that employees have information and training in their handling;

· The Director of Safety will conduct quarterly safety meetings to ensure provision of safety information and training to employees.

2.9 Safety Management System Audit2.9.1 Independent Audits.

A Safety Management System audit is an independent evaluation of the safety management system of a company. While such an audit may be done to meet an external requirement, the prime purpose of a Safety Management System Audit is to identify areas in which safety performance may be evaluated and enhanced. A Safety Management System Audit is used to validate the corporate safety-risk profile, which in turn shall be employed as the basis to evaluate corporate safety performance. It may include:

· visits to one or more operating sites;

· interviews with managers and operational staff within and outside of the company;

· document reviews (e.g. for completeness, currency and appropriateness); and

· an evaluation of the safety management tools being employed by the company.

Findings from a Safety Management System Audit will be tracked in the hazard tracking system, and may be used to update the Operator Safety-Risk Profile and the Safety Management Strategy.

2.9.2 Internal Audits.

Incognito Air will conduct internal audits on a triennial basis. The audit will involve all flight department personnel to ensure conformity and satisfaction with the handling of all submitted HIT and CIO forms. All flight department personnel will participate in the completion of an Assessment Tool to further determine the effectiveness of flight department procedures.

2.10 Flight Operational Quality Assurance2.10.1 Purpose

The driving force behind the implementation of the Incognito Air FOQA program is the improvement of safety. The FOQA program is used to reveal operational situations in which risk is increased in order to enable early corrective action before that risk results in an incident or accident.

2.10.2 FOQA Program Officer

The Director of Safety is responsible for the FOQA program.

2.10.3 Integration

The FOQA is interfaced and coordinated with the total safety program. The FOQA program is a part of the operator’s overall operational risk assessment and prevention program as described in Section 2.3.2.

2.10.4 Data Collection.

2.10.4.1 Automatic data Collection

Aircraft information is captured by Gulfstream Aerospace FORMS.

2.10.4.2 Voluntary Data Collection

The Operator Safety-Risk Profile Form in Section 2.2.6, the Flight Risk Assessment Tool (FRAT), the Hazard Identification and Tracking Form in Section 2.5.3, the Continuous Improvement Opportunity Form in Section 2.6.3 and Completion of Duty Day / Trip Log 4.13.7 are provided as a means to allow all members of the Incognito Air team to provide voluntary data for the FOQA.

2.10.5 Data Analysis

Because the true value of a FOQA system is realized in collecting large samples of data, the Director of Safety will meet quarterly with the Director of Aviation, the Director of Maintenance and the Director of Standards to correlate the Incognito Air data with other corporate aircraft. The aggregate data is then analyzed to evaluate or effect change in any or all of the following areas:

· Operational Safety

· Aircraft Performance

· Aircraft System Performance

· Crew Performance

· Company Procedures

· Training Programs

· Training Effectiveness

· Aircraft Design

· ATC System Operation

· Airport Operational Issues

· Meteorological Issues

2.10.6 Analysis Techniques

Two types of analysis techniques are applied to FOQA data.

2.10.6.1 Exceedance Analysis

Data will be analyzed against known standards.

2.10.6.2 Statistical Analysis

When large databases are available, statistical tests will be applied to determine trends against known standards.

2.11 SMS Evaluation

At the conclusion of an external SMS audit the Director of Aviation will complete an evaluation of the appropriateness and effectiveness of the SMS. The evaluation will be based on the safety performance goals and strategies identified in Section 2.3. Corrective action plans will be developed and implemented for any short comings identified in the evaluation. When the evaluation is completed it will be passed to the Accountable Executive for approval.

The results of the evaluation and any corrective action plans will be tracked through the Hazard Identification and Tracking System.

Intentionally Left Blank

3 Operational Control

3.1 Operational Control System3-2

3.1.1 General Description3-2

3.1.2 Responsibilities and Authorities3-2

3.1.3 Flight Planning3-3

3.1.4 Ferry, Functional Check, and Operational Check Flights3-4

3.1.5 Flight Planning Requirements3-6

3.1.6 Flight Following and Flight Watch3-7

3.1.7 Closing Flight Plans3-8

3.2 Aircraft Weight and Balance3-8

3.2.1 General3-8

3.2.2 Calculation3-8

3.3 Aircraft Defects3-8

3.3.1 Aircraft with a MEL3-8

3.3.2 MEL Defect Deferral Procedures3-9

3.4 Recording of Aircraft Defects3-9

3.5 Distribution of Operational Information3-9

3.5.1 Company Operations Manual3-9

3.5.2 Revisions3-9

3.5.3 Crew Information File3-9

3.5.4 Latest Information3-9

3.6 Scheduling/Manifesting3-9

3.6.1 Crew Scheduling3-9

3.6.2 Passenger Manifesting3-10

3.7 Deviations to Company Operations Manual Provision3-10

3.7.1 Emergency Deviations3-10

3.7.2 Temporary Amendments and Deviations3-10

(Operational Control (Revision 21 – 21 August 2018)) (Page 3-10)

3.1 Operational Control System

Operational control means the exercise of authority over the initiation, continuation, diversion or termination of a flight in the interest of the safety of the aircraft and the regularity and efficiency of the flight. It also includes any provisions for following of the flight until it arrives at its destination.

3.1.1 General Description

Operational Control, as carried out by the CEO of Incognito Air, refers to the exercise of authority over initiating, conducting or terminating a flight. This authorization is often referred to as a release of the flight. To release a flight for a Part 91 trip, the Incognito Air Flight Coordinator contacts the Director of Aviation to ensure:

· Legal aircraft;

· Legal crew;

· Legal flight; and,

· Company compliance.

The Director of Aviation assigns a crew, to include a pilot-in-command and a second-in-command. The pilot-in-command confirms the status of each of the above and exercises operational control for that particular trip from initial departure to final arrival, as listed in the Leg Details. In all cases, the minimum crew of two pilots specified in the Airplane Flight Manual will be adhered to.

3.1.2 Responsibilities and Authorities

3.1.2.1 General.

All flights or series of flights away from base must be authorized before departure by the Director of Aviation or his designee. The operational control of a flight is delegated to the pilot-in-command.

Incognito Air uses a pilot self dispatch system.

3.1.2.2 Flight Authorization

The Director of Aviation authorizes a flight by assigning a crew, or multiple crews, as required; and ensuring all assigned crew members:

· Hold valid licenses and certificates and meet ICAO licensing requirements when operating outside of the United States,

· Meet ICAO language proficiency requirements,

· Meet all currency requirements, including those specified in Section 6.3.1,

· Have fulfilled all training and proficiency requirements specified by this manual.

3.1.2.3 Flight Release.

A flight release will be deemed to have been given when the pilot-in-command has determined that:

3.1.2.3.1 The flight may be conducted in accordance with the United States and ICAO civil aviation regulations and standards;

3.1.2.3.2 The validity of all required licenses, permits, certificates, has been verified and the required equipment, documents and manuals are on board the aircraft;

· Aeronautical charts (en route, terminal, approach, etc.)

· Aeronautical information publications

· Aircraft certificate of airworthiness

· Aircraft certificate of registration

· Airplane Flight and Aircraft Operating manuals

· Aircraft performance manuals

· Aircraft checklists

· Aircraft Flight/Maintenance log

· Aircraft minimum equipment list

· Aircraft noise certification

· Aircraft weight and balance

· Company operations manual

· Insurance certificates

· Appropriate letters of authorization

· Radio telephone license or permit

3.1.2.3.3 All required aircraft maintenance work has been completed, the aircraft Certificate of Airworthiness is in force and sufficient time remains on the aircraft before the next required maintenance, to complete the job for which the aircraft is being released;

3.1.2.3.4 The meteorological conditions are such that the flight can be conducted safely and within State and International regulations and standards; and

3.1.2.3.5 A pilot’s flight log and flight plan, as appropriate, has been completed.

3.1.2.3.6 The flight itinerary passenger list and the passengers on board the aircraft are in agreement.

3.1.2.3.7 The aircraft will be loaded within weight and balance limitations in accordance with Section

4.8.9 and the additional restrictions of Section 4.1.2.

3.1.2.4 Changes.

In the event that a new requirement for a flight develops when operating away from base, the pilot-in- command will have the authority to release the aircraft after having consulted with the crew and having satisfied all concerned that conditions in the preceding paragraph have been met.

3.1.3 Flight Planning

A flight shall not be commenced until all pertinent flight data has been compiled and an IFR flight plan has been filed.

As Incognito Air uses a pilot self dispatch system, it is the pilot-in-command's responsibility to ensure that all flight planning documents required by the Company Operations Manual have been prepared and filed prior to departure. He/she shall also ensure that flight planning requirements of the State/States in which the operation is being conducted have been met. The State AIP shall be consulted if there is any doubt as to the State requirements.

Itinerary, crew manifest, and passenger manifests will be delineated in the published Leg Details. The PIC is authorized to make changes to these as necessary but must inform the flight coordinator prior to the change. The notification can be made by voice mail, email, or text messaging if outside of the flight coordinator’s normal office hours.

3.1.4 Ferry, Functional Check, and Operational Check Flights

3.1.4.1 Ferry Flights.

3.1.4.1.1 A Special Flight Permit may be issued by the FAA in order to ferry an aircraft that does not meet applicable airworthiness requirements, but is capable of safe flight, to a location where repairs can be performed. If the PIC has determined that a discrepancy exists that constitutes a grounding condition, the PIC shall notify the Director of Maintenance. The Director of Maintenance will determine if repairs can be made by an approved repair agency at the current aircraft location.

3.1.4.1.2 If repairs cannot be made, and the aircraft must be transferred to a location where repairs can be completed, the Director of Maintenance should be notified. The PIC and/or Director of Maintenance shall:

3.1.4.1.2.1 During normal working hours, contact the Maintenance Inspector on duty at the nearest FAA Flight Standards District Office;

3.1.4.1.2.2 After hours, contact the nearest Flight Service Station and request the contact number for the FAA maintenance Inspector on duty, if available;

3.1.4.1.2.3 Request issuance of a Special Flight Permit;

3.1.4.1.2.4 The PIC and/or Director of Maintenance must provide the following information to the FAA:

· Purpose of the flight;

· Proposed itinerary;

· Any special crew requirements to operate the aircraft;

· Reason for non-compliance with applicable airworthiness requirements; and,

· Other information considered necessary by the Administrator for the purpose of prescribing special operating limitations.

· Note •

Carriage of additional crewmembers or other company employees may only be authorized by the FAA.

3.1.4.1.3 The PIC and/or Director of Maintenance shall comply with the following ferry procedures:

· The Director of Maintenance shall determine that the aircraft can be safely flown to a location where maintenance or alterations can be performed by having appropriate inspections made by a certificated maintenance technician and an entry made in the Flight/Maintenance Log and ARINC FOS/Aircraft Info (CASS) verifying that the aircraft is safe for flight;

· A new maintenance release will be generated;

· If flight characteristics have been altered appreciable or flight operations affected substantially, only flight crewmembers essential to the operation shall be carried;

· The operating weight of the aircraft must be the minimum necessary for safe flight considering adequate fuel reserves;

· Each operation shall be conducted in accordance with appropriate special conditions or limitations contained in the Airplane Flight Manual;

· The company may impose any further conditions or limitations necessary for safe flight as required by the Director of Aviation and/or Director of Maintenance;

· The additional conditions and limitations, if any, shall be indicated on the Flight/Maintenance Log and ARINC FOS/Aircraft Info (CASS), and;

· Any malfunctioning component or system shall be deactivated and placarded in such a way as to prevent accidental use which may compromise flight safety.

3.1.4.1.4 The aircraft may not depart until the Special Flight Permit from the FAA is delivered. The permit must be in written form although email, fax, telegram, and telex are acceptable. A verbal authorization is not acceptable.

3.1.4.1.5 The authorization shall be carried on board the aircraft to the designated repair agency. The Special Flight Permit may specify certain conditions and limitations that apply to the flight. The flight crew is required to comply with all special operating limitations imposed. At no time shall company procedures supersede the conditions imposed by the FAA unless company procedures are more restrictive

3.1.4.2 Functional Check Flights.

Guidance for the conduct of functional check flights can be found in 14 CFR Part 91.407.

Functional check flights are conducted to a test standard for the purpose of measuring aircraft or aircraft system performance against a design standard, using aircraft manufacturer checklists specifically designed for this purpose. (For example: maneuvers designed to measure aircraft stall speeds.) Aircraft manufacturer pilots normally conduct these flights. If called upon to do so, the PIC requires authorization from the Director of Aviation to conduct a functional check flight. Once approved, the conditions for flight outlined under "Operational Check Flights", must be observed.

3.1.4.3 Operational Check Flights.

Guidance for the conduct of operational check flights can be found in 14 CFR Part 91.407.

Operational check flights are conducted to verify that maintenance performed on an aircraft was performed to approved standards of repair and that the aircraft is operational. (For example: an operational check of a repaired flap system either worked or did not.)

3.1.4.3.1 These flights will be scheduled by the Director of Aviation.

3.1.4.3.2 The Director of Aviation will select a PIC and SIC suitable for the task, keeping in mind each pilot’s background, experience, and proficiency.

3.1.4.3.3 The airworthiness release requirements of this manual must be completed prior to the flight.

3.1.4.3.4 Takeoffs and landings should be made in VFR, daylight conditions. If, in the opinion of the PIC for the operational check flight, a failure of the repaired item will in no way compromise

safety in non-VFR conditions, the flight can be conducted in other than VFR, daylight conditions with approval from the Director of Aviation.

3.1.4.3.5 Only those persons necessary for the accomplishment of checks will be permitted aboard the aircraft during operational or functional check flights.

3.1.4.4 Conduct of Check Flights.

Prior to the flight all crewmembers and maintenance personnel will be briefed on the purpose, objectives, and timeline of the flight. The timeline of the flight should be reviewed with sufficient detail to ensure flight operations do not become rushed and safety compromised. The PIC must emphasize that the successful accomplishment of the functional or operational checks are secondary to the safe conduct of the flight.

3.1.4.4.1 The PF will devote all of his/her attention to flying the aircraft at all times and will only be included on checks involving PF duties.

3.1.4.4.2 The PM will devote all of his/her attention to normal PM duties except when necessary for the conduct of the checks.

3.1.4.4.3 The flight should be structured so that these checks are done in straight and level flight if possible.

3.1.4.4.4 If a situation arises that requires the PM to focus on supporting the PF in normal flight duties, the operational check responsibilities will be suspended until the PM is again free. For example, if ATC issues a new routing clearance, both the PF and PM should be involved.

3.1.4.4.5 All normal callouts and crew coordination items are still required during the conduct of the operational checks.

3.1.5 Flight Planning Requirements

3.1.5.1 General

Before commencing a flight the PIC shall be familiar with the available flight information that is appropriate to the intended flight. The PIC shall not commence a flight unless it has been ascertained that the facilities available and directly required for such flight and for the safe operation of the aircraft are adequate, including communication facilities and navigation aids.

Before commencing a flight the pilot-in-command shall be familiar with all available meteorological information appropriate to the intended flight. Preparation for every flight under the instrument flight rules, shall include:

3.1.5.1.1 A review of available current weather reports and forecasts; and

3.1.5.1.2 The planning of an alternative course of action to provide for the eventuality that the flight cannot be completed as planned because of weather conditions.

3.1.5.2 VFR Flight

All Incognito Air flights will be conducted under instrument flight rules to the maximum extent possible.

3.1.5.2.1 VFR Airport Departure

In circumstances where flight crews have communications difficulty and it is not otherwise possible to receive an IFR clearance on the ground prior to departure, the aircraft may depart under Visual Flight Rules if the aircraft can remain in VMC conditions and stay within 50 miles of the departure airport while contacting a control agency for the IFR clearance. For VFR departures lacking a clearance, a reported ceiling and visibility is required. Lacking an official ceiling and visibility report, pilots are authorized to make their own weather observation. Designated mountainous areas without a clearance will require a reported ceiling of at least 2000 feet above the highest terrain within the departure area and a visibility of at least 5 miles. In other than mountainous areas, a reported ceiling of at least 2000 feet and visibility of at least 3 miles is required.

3.1.5.2.2 VFR Arrivals

The flight crew may operate under VFR in the terminal area if the following conditions are met:

· If a non-towered airport does not have a published and operational IAP, a suitable alternate must have been filed.

· Reported ceiling should be at least 2000 feet or sufficient to allow descent from MEA or, if off airway, from minimum vectoring altitude for the approach and landing under basic VFR visibility of at least 3 miles (14 CFR Part 91.155, 91.169(c)(2). If a weather report is not available, pilots are restricted to descents to MEA (if on a published airway) or MVA only until the airport is clearly in sight and assured to remain so throughout the approach and landing. Pilots may not leave MEA or MVA until within 10 NM of the airport.

· In mountainous terrain, the ceiling should be 2000 feet above the highest terrain and the visibility should be at least 5 miles. If the weather is below these minimums, pilots should be prepared to change their destination to the filed alternate, as airport contact may not be possible from the higher of MEA or minimum vectoring altitudes. Pilots are reminded that minimum distances from clouds as specified in 14 CFR Part 91.155 are required when operating VFR within this type of airspace.

3.1.6 Flight Following and Flight Watch

Current information on the location of Incognito Air aircraft is maintained with the Flight Coordinator. The Director of Maintenance will provide current information when Flight Coordinator is unavailable.

The PIC will ensure that departure and arrival messages are passed to the Flight Coordinator via AFIS, phone, voice mail, or text mail. The Flight Coordinator will also be informed anytime a delay of 30 minutes or more is expected. The Director of Maintenance will be provided this information when Flight Coordinator is unavailable.

The PIC will call the Director of Maintenance following any flight requiring MEL or other maintenance log actions.

The PIC will call the Director of Aviation anytime an emergency is declared, the assignment of traffic priority is used with air traffic control, the itinerary/schedule may be impacted, or any other incidents which may require company involvement.

3.1.7 Closing Flight Plans

When operating in controlled airspace Flight plans will normally be automatically closed by ATC. If there is any doubt, the PIC shall check with the ATC unit upon arrival at destination to ensure that the flight plan has been closed. When operating on a flight itinerary the PIC will file an arrival notice with the agency or person with whom the flight itinerary was filed.

3.2 Aircraft Weight and Balance3.2.1 General

It is the responsibility of the PIC to determine that the aircraft is loaded in compliance with applicable weight and balance limitations. Generating and saving a Weight & Balance Release within ARINC signifies the aircraft is loaded safely within weight and balance requirements.

The current empty weight, empty weight center of gravity, basic operating weight and basic operating weight center of gravity values will be carried aboard the aircraft in the Weight and Balance handbook.

3.2.2 Calculation

3.2.2.1 Methods.

To ensure the aircraft is loaded in compliance with applicable weight and balance limitations, the following methods of calculation may be used:

3.2.2.1.1 Weight and Balance calculation procedures provided in the Weight and Balance section of the Airplane Flight Manual;

3.2.2.1.2 Plotter and Graph method using plotter and graph;

3.2.2.1.3 ArincDirect software.

3.2.2.1.4 Other computerized software approved by the Director of Aviation.

3.3 Aircraft Defects

It is the responsibility of the PIC to ensure that the aircraft Certificate of Airworthiness is in force before commencing a flight. The Certificate of Airworthiness of an aircraft is not in force unless the equipment, systems and instruments prescribed in the applicable airworthiness standard and all required equipment are functioning correctly.

The Certificate of Airworthiness of an aircraft is also not in force if the aircraft has any malfunction or defect, unless the details of the malfunction or defect are recorded in the flight/maintenance log and ARINC FOS/Aircraft Info (CASS), and unmistakable warning is given at the flight crew station by removing, placarding or tagging the affected item. In the case of deferred defects, the PIC shall assure him/her self that the affected equipment will still allow the flight to be completed safely.

3.3.1 Aircraft with a MEL

Flight crews shall comply with MEL procedures approved for the specific aircraft.

3.3.2 MEL Defect Deferral Procedures

MEL deferral procedures are specified in each MEL approved for the aircraft. Flight crews shall ensure that all “Operations” and “Maintenance” procedures are followed.

3.4 Recording of Aircraft Defects

All defects shall be recorded by the PIC in the flight/maintenance log and ARINC FOS/Aircraft Info (CASS) at the termination of the flight during which they were detected. The pilot-in-command will contact the director of maintenance to determine the maintenance services required and/or deferral of defective item to the MEL

3.5 Distribution of Operational Information3.5.1 Company Operations Manual

Each member of the Incognito Air flight department will be provided an electronic copy of this manual, and a copy will be placed on each pilot’s Electronic Flight Bag.

3.5.2 Revisions

The Director of Standards will maintain an original copy of the manual and will ensure it is kept up-to- date.

3.5.2.1 Distribution

The Director of Standards will ensure all members of the flight department receive updates to the manual as soon as they are available.

3.5.3 Crew Information File

Incognito Air will disseminate operational information to all personnel through the use of Company Directives and Bulletins. Information will be distributed to personnel via email. The Chief Pilot or his deignee will require a “Return Receipt” as proof the information was read. A hard copy of the information and a record with the date read will be kept.

3.5.4 Latest Information

The Director of Aviation will ensure that any other Incognito Air personnel are aware of the latest information. The Director of Aviation will also electronically notify all personnel who are operating away from the main base of pertinent new information.

3.6 Scheduling/Manifesting3.6.1 Crew Scheduling

The Director of Aviation will schedule crewmembers using the following process:

· Select pilots on a first in/first out rotation, availability, and ensuring they meet all requirements i