Manx Telecom Richard FletcherManx TelecomHead of Corporate & Public Sector Sales 

Simple Reliable Resilient Cost Effective

Quantify 2011

 Quantify 1D includes enhancements to these integrations:

Ai-Logix (TDM) Rostrvm (CTI) SunGard (CTI) SIP Nortel (IP) Active (DMS) Mitel (IP) Active (SRC) Avaya (IP) Active (DMCC) Alcatel (IP) Active (DR Link) Integration and certification testing are now successfully complete for Avaya Single Step

Conferencing, Speaker Bus and Motorola

 

Quantify R2 New applications include: Quantify Event Reconstruct Quantify Intelligent Screen data capture Quantify Quality Management (web based)

Quantify Applications

Browser based search and replay interface

Call details displayed

Simple easy to use media player style controls

Seamless access to additional modules:– Event Reconstruct

– Mobile Phone Recording

– Quality Management

– PCI DSS Compliance

– VoIP Archive Compression

– Call Management (Logging)

– Audio Analytics

Quantify Pre Reqs

.NET 3.5 needs to be installed on the client PC‟s Using at least IE 7.0 or Firefox A certificate needs adding to the trusted publishers section of the

client PC

Windows XP Professional, Windows Vista and Windows 7 Intel or AMD processor 2.0GHz or higher 128MB RAM or higher dependant on O/S requirements Screen resolution 1024x768 or higher Internet Explorer 7/8 or Firefox LAN/WAN access

Quantify Search & Replay

Quantify Event Reconstruct

Quantify Quality Management

Quantify Call Management

Quantify Audio Analytics

Archive Compression

•Efficiency from archive and back up policies via Archive Compression•Enables archived calls to be compressed from non-compressed standards such as G711 to Microsoft GSM standard•Enables call volume size from 64 kbps to 13kbps allowing customers to archive up to 5 times as much data as before

Blackberry Mobile Compliance Suite

Mobile Recording

Mobile Recording

Captures and stores any type of electronic data Can provide a single repository for mobile communications Minimal disruption to the user Manages retention requirements to meet regulations Enables efficient electronic discovery Ensures evidential weight BS10008

Hardware required (Mobile Intercept Gateway (MiG)), to route calls to recorder

Not restricted to handset type or mobile carrier Additional call charges maybe incurred

PCI Suppression

Encryption – Red Box Frame based recording method Suppress sensitive information providing a single call for playback

– Skip silence within replay module Two Suppression Options: Total and User A single call may be suppressed multiple times Manual or Automatic suppression

Thank You

Questions