march 11-13, 2019 • orlando, florida · 2019. 9. 27. · nancy alvarez (b.a. florida atlantic...

March 11-13, 2019 • Orlando, Florida

1 International Crisis and Risk Communication Conference • March 11-13, 2019 • icrcconference.com

Table of ContentsWelcome

Accommodations and Meals

Keynote Speakers

2019 Awards Recipients

Poster Presenters

Conference Agenda

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Welcome!On behalf of the Nicholson School of Communication and Media, we are pleased to welcome you to the University of Central Florida for the ninth annual International Crisis and Risk Communication Conference (ICRCC). The 2019 conference presenters are comprised of thought leaders and practitioners in crisis and risk communication who represent a wide range of knowledge, insights and best practices from the United States and abroad.

The idea for an international crisis and risk communication conference was born from a desire to create a forum for academic scholars and professional practitioners from around the world to come together to share research findings, lessons learned from field experience and concepts gleaned from scholarship. We strive to provide a place to facilitate the exchange of ideas from diverse perspectives.

Our conference planning team and event staff have worked to ensure that your experience is a great one. We are glad that you are here.

Regards,

Robert Littlefield, Ph.D. Director, Nicholson School of Communication and Media

Boyd Lindsley, Ed.D. Deputy Director, Nicholson School of Communication and Media

Tim Brown, Ph.D. Associate Professor, Nicholson School of Communication and Media

Deanna Sellnow, Ph.D. Professor, Nicholson School of Communication and Media

Timothy Sellnow, Ph.D. Professor, Nicholson School of Communication and Media

Tommiea Jackson Coordinator of Communication, Marketing & Events, Nicholson School of Communication and Media

Dorothy Loman Coordinator of Conference Services, UCF Continuing Education

Keyera Lyn Program Assistant, Nicholson School of Communication and Media

Michelle Senter Program Assistant, Nicholson School of Communication and Media


Accommodations and MealsHotel The conference and welcome reception will be held at Marrriot Orlando Downtown and is located at 400 West Livingston Street, Orlando, FL 32801.

WiFi Attendees staying at the hotel will receive the wifi code with log-in instructions at check-in. Wifi code and instructions will also be available at the registration desk.

Smoking Policy Marriot Orlando Downtown is a 100% non-smoking hotel. A fee of up to $250 will be assessed for smoking in a non smoking room.

Please ask the Front Desk for locations of designated outdoor smoking areas.

Whova App To provide a more interactive experience for all attendees, the conference is using the Whova event management app for smartphones. The app will allow you to access an interactive agenda, receive announcements and updates, give session feedback and network with other attendees.

To use the app:

1. Download the free app from Google Play or Apple App Store.

2. Sign up using the email address you used to register for the conference. If you use another email address, you will be prompted for the invitation code “icrcc.”

3. Search for “ICRCC 2019” and add to your events.

4. If you have problems accessing the app, contact Dorothy Loman or any event team member.

Conference DiningBreakfast A breakfast buffet is included for those staying at the conference hotel and is served from 6 to 10 a.m. daily at the Shade Bar and Grill.

Lunch Lunch is included in the conference fee on both conference days, Tuesday, March 12 and Wednesday, March 13.

Dinner Guests will be treated to light hors d’oeuvres at the welcome reception on Monday, March 11 and heavy hors d’oeuvres on the evening of Tuesday, March 12.

Additional Dining Options Complimentary coffee and an assortment of cold drinks and refreshments are available to conference guests in the ICRCC hospitality suite located in Ascension A.

Choose the logistics icon of the Whova app for additional dining options.

Driving and Parking All ICRCC sessions will be held at the host hotel where parking is discounted to $12.

Ground Travel Taxi service is available from level 1 of the Orlando International Airport (MCO). Taxi to the conference hotel will cost approximately $50.

Taxi service from the Orlando Sanford International Airport (SFB) to the conference hotel will cost approximately $44.

Uber and Lyft are other options for traveling to and from the airports.

Climate Orlando’s average daytime temperature in March is 77°F (24°C), but please note that temperatures in the meeting rooms can fluctuate. Please note that if weather permits, the conference will include an outside reception.


Keynote Speakers

Yan Jin, Ph.D Associate Professor, University of Georgia

Date: Tuesday, March 12, 2019 Time: 8:45 a.m.Location: Ascension Salon B

Title: “Sticky Crisis” Challenges: Advancing Theory and Practice in Managing Complex and Recurring Crisis Issues

Dr. Yan Jin is the Georgia Athletic Association Professor in Grady College of Journalism and Mass Communication and the assistant department head of advertising and public relations at the University of Georgia (UGA). She is also the associate director of UGA’s Center for Health & Risk Communication. Dr. Jin’s research focuses on the role of social media and emotions in crisis responses and strategic decision-makings. She has co-edited a book about social media and crisis communication and has authored more than 75 scholarly journal articles. Dr. Jin received the 2014 AEJMC Krieghbaum Under-40 Award for her outstanding achievement in research, teaching and public service. She was elected to the Arthur W. Page Society in 2016 based on her teaching and research distinction in corporate communications. In 2018, she co-founded the Crisis Communication Think Tank at UGA, bringing together crisis scholars and practitioners to collaborate on advancing crisis communication science and practice.

Toni G. L. A. van der Meer Assistant Professor, University of Amsterdam

Date: Wednesday, March 13, 2019 Time: 10 a.m.Location: Ascension Salon B

Title: Crisis Communication in the Contemporary Media Environment

In this keynote, Toni would argue that a multifactor perspective is needed to acknowledge the importance of communication in organizational practices. Coming from an organization-centric approach in the field of public relations, researchers started only recently to explore, on a more elaborate level, the interplay of organizational communications with other domains as news coverage and public perception. Especially at times of crisis, the interplay of multiple actors and the organization is at the center of communication. The complex and rapidly evolving nature of a crisis creates an intense communication need to provide coherence to the issue and reduce uncertainty. Since sense-making is by definition a social process, how a crisis evolves is not merely based on the occurrence of events but also involves the communicative interaction between significant actors.


2019 Award RecipientsBridge Award for Excellence in Strategic Communication Research ReceptionDate: Monday, March 11, 2019 Time: 6 p.m.Location: Garden Terrace

Matthew W. Seeger (Ph.D., Indiana University) has been a faculty member and administrator at Wayne State University for 34 years. He is currently dean of the College of Fine, Performing and Communication Arts. Seeger’s research concerns crisis and risk communication, health promotion and communication, crisis response and agency coordination, the role of media, including new media, crisis and communication ethics, failure of complex systems and post-crisis renewal.

Excellence in Crisis and Risk Communication Practice Award LunchDate: Tuesday, March 12, 2019 Time: 12 p.m.Location: Ascension Salon B

Nancy Alvarez (B.A. Florida Atlantic University) joined Central Florida’s ABC affiliate in May 2010 and is currently co-anchor of Eyewitness News Daybreak alongside Jamie Holmes. Her first on-air job was as the Brevard County bureau reporter for Central Florida News 13. Then it was on to WKMG, the region’s CBS affiliate, where she spent five years as a reporter and received two Emmy nominations for her work in the station’s investigative unit. She spent part of her career covering space shuttle launches and landings at the Kennedy Space Center and was also central to the coverage of the Pulse tragedy in Orlando. Nancy also traveled to Puerto Rico numerous times to report on the challenges facing the island in the aftermath of Hurricane Maria.

Student Paper Winner ReceptionDate: Tuesday, March 12, 2019 Time: 7 p.m.Location: Orchid Room at Church Street Station

Jenna Currie-Mueller (M.S. North Dakota State University) is currently a second-year Ph.D. student studying media and society with an emphasis in both organizational communication and emergency management at State University of New York at Oswego, USA. She currently teaches and serves as the course director for the university’s intercultural communication course. Her previous teaching experience includes media planning and public speaking courses.

Poster Awards Winners to be announcedDate: Wednesday, March 13, 2019 Time: 11:45 a.m.Location: Ascension Salon B


Poster PresentersGregg Fiestman, Temple University, “The game of risk: What’s the problem and how to manage it”

Chad Collins, University of Central Florida, “Trauma narratives in ‘The Impossible’”

Fahd Jamil, University of Warwick, “Collective sensemaking and its role in managing through crisis”

Emily Helsel, University of Central Florida, “Strategies for achieving a convergent crisis narrative: An analysis of the 2016 HPAI incident in the USA”

Sydney O’Shay-Wallace, Wayne State University, “Bridging gaps in healthcare for stigmatized patients through stigma reduction: A systematic review”

Alex Rister, University of Central Florida, “The happiest place on earth?: A case study on human trafficking awareness for increased organizational legitimacy at Walt Disney World of Orlando”

Samantha Lena Rosenthal, University of Central Florida, “#CrockPotIsInnocent: A case analysis of Crock-Pot’s response to its role on “This is Us”

Ashleigh Day, Wayne State University, “Approaches to bridge the “animal gap” in risk and crisis communication and why it matters”

Yuanwei Lyu and Eyun-Jung Ki, University of Alabama, “A cross-cultural examination: Consumers perceptions of hypocrisy and attitudes towards a company’s cause-related marketing campaign in the light of a crisis”

Maxwell Kuchenreuther, University of Central Florida, “The IDEA model as a basis for instructional risk message design in response to the 2013 PEDv outbreak”

Jasper Fessmann, West Virginia University, “Global warming denial as a crisis management strategy of fossil fuel interests”

Jasper Fessmann, West Virginia University, “Don’t force Germans to smile: Crisis communication lessons from Walmart’s failed expansion into Europe”

Xuerong Lu, University of Georgia, “Crisis information vetting in social-mediated crisis and risk communication: A conceptual framework”

Khadija El Barkaoui and Binkkour Mohamed, Ibn Zohr University, “Manage the risk communication in a cultural diversity workplace”

Tracy Gulliford, University of Central Florida, “Ford Motor Company and the economic crisis of 2008”

Sumin Fang, University of Maryland, “What do you recommend KFC to do? A case study of public relations professionals’ views on the KFC’s quick chicken crisis in China”

Jungkyu Rhys Lim, University of Maryland, “A stitch in time saves nine: Research synthesis on crisis prevention and preparation for risk and crisis communication”

Lakelyn Taylor, University of Central Florida; Ryan Goke, Murray State University, “The Bergdahl burden: Analyzing the communication of the U.S. military as a high reliability organization”

Amanda Brown, University of Central Florida, “Fight or flight put to the test: An analysis of UCF’s active shooter preparedness video in the context of protection motivation theory”

Jamie L. Russell, Millersville University, “Mitigating re-victimization through trauma-informed crisis, emergency and risk communication”

Brett Roberson, University of Texas Austin, “Are we prepared yet?: A communicative research agenda addressing gaps to create a culture of preparedness”

Yumin Yan, University of Maryland, “Instagram usage and celebrity worship: Effects on college females’ body image satisfaction, social comparison behaviors and eating disorders symptoms”

Samantha Beitzell and Morgan Williams, University of Maryland, “Developing resilience to state’s national narrative threats: A case study of the Balkans”

Lauren Cain, University of Maryland, “You are here: Assessing the inclusion of maps in a campus emergency alert system”

America Edwards, University of Central Florida, “Never gonna let you drown: SeaWorld Orlando’s post-crises organizational redefinition through collaboration”

Jessica Wiitala, University of Central Florida, “Information seeking and the effects of selective exposure to determine attitudinal perceptions of the 2022 FIFA World Cup Qatar”

Ennas Alkedm, Strathclyde University, “Reputation management of companies in the face of crisis: A case study of Saudi Electricity Company”

Maria Zhigalina, Rutgers University, “The influence of radical environmentalists on reputation and communication practices of advocacy/collaborative nonprofits”

Cory Young, Ithaca College, “A pedagogical reflection on challenges of teaching crisis communication”

Christine Wargo Deatrick, University of Central Florida, “High reliability organization theory: Challenges in application to nursing handoffs”

Sofia Salazar Carballo, University of Central Florida, “The Tersco Meat Contamination Crisis”


Conference Agenda

Monday, March 11, 20193:00 PM to 6:30 PMMarriott Ascension Ballroom Foyer (2nd Floor)

Conference Registration Desk Open

3:15 PM to 4:00 PMAscension Salon B

Journal of International Crisis and Risk Communication ResearchEditorial Board Business Meeting


Networking SessionGoal: To make introductions and connect with attendees with similar interests/concerns/issues to explore.

5:00 PM to 6:00 PMAscension Salon A

Poster SessionVisit with Poster Presenters and Vote for the “Top 3” on the Whova app

6:00 PM to 7:30 PMGarden Terrace

Bridge Award for Leadership in Crisis and Risk Communication ReceptionRecipient: Matthew Seeger, Wayne State University

Tuesday, March 12, 20197:30 AM to 3:30 PMMarriott Ascension Ballroom Foyer (2nd Floor)

Conference Registration

8:30 AM to 8:45 AMAscension Salon B Opening Remarks

8:45 AM to 9:30 AMAscension Salon B

Keynote PresentationYan Jin, Ph.D, Association Professor, University of Georgia “Sticky Crisis” Challenges: Advancing Theory and Practice in Managing Complex and Recurring Crisis Issues


Invited SpeakerNancy Alvarez, co-anchor, WFTV Eyewitness News Daybreak


Invited SpeakerMarci Gonzalez, correspondent, ABC News

10:00 AM to 10:15 AMAscension Salon B Question and Answer Session


Round Table DiscussionWhat is/are the most pressing challenge(s) for crisis communicators during natural disaster events?


Tuesday, March 12, 2019 (cont.)

10:30 AM to 10:45 AMAscension Salon A

Poster and Networking BreakVisit with Poster Presenters and Vote for the “Top 3” on the Whova app

BREAKOUT SESSION 1

10:45 AM to 12:00 PMWindward A

Navigating the Environmental Winds of Change

• “Decision making under uncertainty: How National Weather Service forecasters decide to warn” Emina Herovic, University of Maryland, USA; Brooke F. Liu, University of Maryland, USA; Irina A. Iles, University of Maryland, USA; Anita Atwell Seate, University of Maryland, USA

• “Communication strategies for three perception types on climate change risk” Seungjun Lee, Korea Environment Institute, SOUTH KOREA

• “Crisis communication in an age of climate change” Soumitro Sen, Texas Christian University, USA; Amiso M. George, Texas Christian University, USA

• “A social and semantic network analysis of Michigan state government communications around issues of PFAS contamination” Henry Seeger, Purdue University, USA

10:45 AM to 12:00 PMAmelia Room

Law and Corporations: The Lay of the Legal and Corporate Land

• “Crisis communication and immigration: The impact of key events on the German police in times of the recent migration wave” Dijana Djerkovic, German Police University, GERMANY

• “Is a career in law enforcement worth the risk? Qualitative analysis of interviews with students pursuing careers in law enforcement” Elizabeth Spradley, Stephen F. Austin University, USA

• “People’s enemies or friends? Chinese public relations practitioners’ perceptions of nationalistic crises against multinational corporations in the Chinese market” Sumin Fang, University of Maryland, USA

• “Seconds count: Southwest Airlines’ crisis response - a model for corporations” Lisa Bergson, University of Rhode Island, USA; Jason Edwards, Bridgewater State University, USA

• “Taking crisis management global: The communication of failure, a rubber chicken and a fatal flight” Christine Pearson, Arizona State University, USA

10:45 AM to 12:00 PMOrange Room

New Technologies: Trends in the Digital World

• “Privileging the ‘artificial’: Crisis communication in an age of artificial intelligence” Amanda G. McKendree, University of Notre Dame, USA

• “Human-robotics/technology interaction in disaster response: Extrapolating trends in robotic/artificial intelligence technologies for emergency response practices and communication theorizing” R. Tyler Spradley, Stephen F. State University, USA

• “Bridging internal and external communication gaps during crises: A case study of social media management during the death of a leader” Betty Farmer, Western Carolina University, USA; Donna Gallo, Western Carolina University, USA; Rylee Roquemore, Western Carolina University, USA


10:45 AM to 12:00 PMOrange Room

New Technologies: Trends in the Digital World (cont.)

• “Data driven emergency response: How DATOS project bridge social media and geospatial technologies for disaster events” Neyzielle Ronnicque Cadiz, University of the Philippines, PHILIPPINES

• “The digital gap that characterizes Israel” Yaron Katz, Holon Institute of Technology, ISRAEL


Excellence in Crisis and Risk Communication Practice Award LuncheonRecipient: Nancy Alvarez, co-anchor, WFTV Eyewitness News Daybreak

BREAKOUT SESSION 2

1:15 PM to 2:30 PMWindward A

Hurricane Maria: Examinations of the Aftermath

• “Methodology for assessing crisis and emergency risk communication: The case of Hurricane Maria” Mark Edberg, George Washington University, USA

• “Assessing the communication information environment following Hurricane Maria” Ljubica Latinovic, ERC senior consultant, MEXICO

• “Health risk communication: Lessons from Puerto Rico and Hurricane Maria” Elisabeth Andrade, George Washington University, USA; Matthew Seeger, Wayne State University, USA

• “Community-based preparedness and communication strategies: A lesson in resilience form local Puerto Rican communities following Hurricane Maria” Nicole Barrett, George Washington University, USA

1:15 PM to 2:30 PMAmelia Room

Understanding Government Communication Strategies

• “The national park service shutdown: Extending the government communication decision wheel for crises” J. Suzanne Horsley, University of Alabama, USA

• “The 2018 Muslim pilgrimage to Mecca: Application of Grunig’s theory of excellence two-way communication efforts to avoid a crisis” Saud Alsulaiman, King Saud University, SAUDI ARABIA and Bowling Green State University, USA; Terry Rentner, Bowling Green State University, USA

• “Understanding and complying with information security requirements under NIST SP 800-171 Rev 1” Mark Lupo, University of Georgia, USA

• “Crisis communication as an integrated part of command and control” Henrik Olinder, Swedish Civil Contingencies Agency, SWEDEN




1:15 PM to 2:30 PMOrange Room

New Technologies: Trends in the Digital World

• “Perceptions of risk of health disparities amid previously identified political corruption and ageism in Slovakia” Deborah Sellnow-Richmond, Southern Illinois University, USA; Marta Natalia Lukacovic, Furman University, USA; Monika Durechova, Independent Contractor, SLOVAKIA

• “Effectively addressing opioid drug use and misuse: Identifying the crisis and risk communication challenges and opportunities” Glen J Nowak, University of Georgia, USA; Michael Greenwell, ICF Consulting, USA; Brooke Fisher Liu, University of Maryland, USA

• “Potential health risks among vaccine refusers: The influence of health belief model factors and media selectivity” Tong Xie, University of Georgia, USA; Connor Grady, University of Georgia, USA; Glen Nowak, University of Georgia, USA

• “Public attitudes concerning Zika: Results from a nationally-representative U.S. survey” Laura Hudgens, University of Georgia, USA

2:30 PM to 2:45 PMAscension Salon A

Poster and Networking BreakVisit with Poster Presenters and Vote for the “Top 3”

BREAKOUT SESSION 3


Weathering the Storm and Improving Communication

• “Communication challenges during mass evacuation” Kevin Quigley, Dalhousie University, CANADA

• “A tale of two storms: Comparing national media coverage of Hurricane Irma and Hurricane Michael” Angela Lindsey, University of Florida, USA

• “After Hurricane Maria: Bridging the communication gap with a new strategic crisis communication model” Wanda Reyes Velazquez, University of Puerto Rico, PUERTO RICO, USA; Haydee Seijo Maldonado, University of Puerto Rico, PUERTO RICO, USA; Ivette Gonzalez Buitrago, University of Puerto Rico, PUERTO RICO, USA

• “The crisis hit and communication was a problem: Understanding the gaps between citizens and emergency responders during Hurricane Harvey” Keri K. Stephens, University of Texas, USA

• “The role of citizen science in hurricane risk communication efforts” Holly Roberts, ERPI, USA; Bandana Karr, Oak Ridge National Laboratory, USA; Elizabeth Petrun Sayers, RAND Corporation, USA


Corporations at Work: Exploring Risk Management

• “Do not bank on us! Taking stock of transparency and accountability during crises in the south: The case of Crane Bank collapse, 2016-2017” Angella Napakol and Ann Mgunga, Uganda Christian University, UGANDA

• “Effectiveness of crisis response strategies on stock performance” Eyun Jung Ki, University of Alabama, USA; Yuanwei Lyu, University of Alabama, USA; Keqing Kuang, University of Alabama, USA; Karen White, Amgen, USA; Mark Mcmullen, University of Georgia, USA



Corporations at Work: Exploring Risk Management (cont.)

• “Butlers, mercaneries and the path to the crisis communication war room: An exploration into senior crisis consultancy” Mike Porter, University of St. Thomas, USA; Paul Omodt, University of St. Thomas, USA

• “Crisis communication and the ‘accidental spokesperson’” Lynne Miller, King County Emergency Management, USA

• “The country expansion checklist as a risk management tool in strategic global MNC expansion” Jasper Fessmann, West Virginia University, USA


Health Communication Training and Strategies

• “Health risk tolerance as a key determinant of (un)willingness to behavior change: Conceptualization and scale development” Hyoyeun Jun, University of Georgia, USA

• “Dialectics in nursing simulations: An ethnographic study of tensions related to simulating realism of risk and safety” Elizabeth Spradley, Stephen F. Austin University, USA

• “Reducing risk in times of crisis: Communication training for medical professionals” Suzanne Prentiss, University of Tennessee, USA

• “The obesity crisis and advertising creativity” John Sweeney, University of North Carolina at Chapel Hill, USA

4:30 PM to 7:30 PMOrchid Room at Church Street Station

Reception and Screening of Emmy Award Winning Documentary “The Committee” (Run time: 30 minutes)Discussion with the film’s director, Lisa Mills, an associate professor of film at the University of Central Florida and co-director, Robert Cassanello, an associate professor of history at the University of Central Florida

TOP STUDENT PAPER: Jenna Currie-Mueller, State University of New York at Oswego, “Tweeting to prepare: An examination of government and organizational messages during National Preparedness Month”



Wednesday, March 13, 20197:30 AM to 2:00 PMMarriott Ascension Ballroom Foyer (2nd Floor)

Conference Registration

BREAKOUT SESSION 4

8:30 AM to 9:45 AMWindward A

Ready, Set, Go!: Evaluating Communication Strategies During a Sports Crisis

• “Tumbling into a crisis: U.S. Olympic committee’s use of corporate apologia after USA Gymnastics falls off the balance beam” Terry Rentner, Bowling Green State University, USA

• “#JusticeforJordan: Conflicting crisis communication strategies “play out” following the death of a student athlete at the University of Maryland” Melanie Kwestel, Rutgers University, USA

• “Bridging the gap between theory and practice: Assessing MSU’s crisis communication strategy during the Dr. Larry Nassar crisis” Katherine Fleck, Ohio Northern University, USA

• “On-field success vs. off-field scandals: Examining communication failures in the coaching legacy of Urban Meyer” Edward (Ted) M. Kian, Oklahoma State University, USA

• “Crisis by marketing design: An investigation into the strategy of deliberately creating a brand crisis” John Sweeney, University of North Carolina at Chapel Hill, USA

8:30 AM to 9:45 AMAmelia Room

Seeking and Finding Knowledge Before, During and After a Livestock Disease Outbreak

• “Efficacy of risk communication in a computer-simulated industrial pork facility: Message delivery method influences compliance with disease prevention protocols” Luke Trinity, University of Vermont, USA

• “Sticky situations and leaky stories: Overcoming viscosity of crisis knowledge in multilevel interorganizational collaborations” Joel Iverson, University of Montana, USA

• “Information seeking behaviors following a livestock disease outbreak” Morgan Getchell, Morehead State University, USA

• “Programming online interactions to promote learning about biosecurity” Julia M. Smith, University of Vermont, USA; Jeannette McDonald, TLC Projects, USA; Susan Kerr, Washington State University, USA; Jeanne M. Rankin, Montana State University, USA; Rebecca Sero, Washington State University, USA

8:30 AM to 9:45 AMOrange Room

Communicating to Diverse Publics Before, During and After a Crisis

• “Case studies and implications for the confluence of science, risk and crisis communications strategies during significant earthquake events in Southern California and worldwide” Mark Benthien, Southern California Earthquake Center, USA

• “Crisis narrative: The Mariana (Brazil) mining disaster: Survivors narratives and implication for post-crisis communication” Amiso George, Texas Christian University, USA; Regina Coeli Silva, Universidade Salgado de Oliveira, BRAZIL

• “Risk communication to migrants during health emergencies: Practitioner views from Asia and Europe” Ben Duncan, Alert Not Alarmed Enterprises, UNITED KINGDOM


8:30 AM to 9:45 AMOrange Room

Communicating to Diverse Publics Before, During and After a Crisis (cont.)

• “Deaf mis-interpretation during Hurricane Irma: A case study and evaluation” Sherilyn Burris, Cascia Consulting, USA

• “The effects of stereotypes on capabilities in crisis” Gabriella Sandstig, University of Gothenburg, SWEDEN

9:45 AM to 10:00 AMAscension Salon A Poster and Networking Break


Keynote PresentationToni G. L. A. van der Meer, University of Amsterdam, “Crisis Communication in the Contemporary Media Environment”


Invited SpeakersMatt Seeger, Wayne State University, “Building Global Emergency Risk Communication Capacity: The WHO Guideline Development Project”


Invited SpeakersBob Kealing, Seminole County Sheriff’s Office, “The Power of Relationships to Prevent and, When Necessary, Reverse Misinformation”

11:15 AM to 11:30 AMAscension Salon B Questions and Answers Session


Round Table Discussion What is/are the most pressing challenge(s) for crisis communicators during the contemporary media environment?

11:45 AM to 12:30 PMAscension Salon B Lunch and Poster Winner Presentation

BREAKOUT SESSION 5


Campus Crises: Assessing Leadership Approaches

• “Crisis recovery through teaching: Academic continuity and institutional response after Hurricane Florence” Jeanne M. Persuit, University of North Carolina Wilmington, USA; Jess M. Boersma, University of North Carolina Wilmington, USA

• “Powerful students, weak instructors: Managing crisis in instructional communication” Wincharles Coker, University of Cape Coast, GHANA

• “Understanding crisis and crisis leadership in the context of higher education” Ralph Gigliotti, Rutgers University, USA

• “Prayer under fire: A case study of Mayor George Bass’s image repair strategies” Lakelyn Taylor, University of Central Florida, USA

Wednesday, March 13, 2019 (cont.)




Secondary Crisis Communication and Convergence

• “Secondary crisis communication: A question of objective or subjective credibility?” Bengt Johansson, University of Gothenburg, SWEDEN

• “A framework for understanding misinformation and rumor: Analysis of social media crises and misinformation characteristics” Lucinda Austin, University of North Carolina, USA; Glen Cameron, University of Missouri, USA; Matt Harrigan, Home Depot, USA; Yan Jin, University of Georgia, USA; Timothy Sellnow, University of Central Florida, USA; Toni van der Meer, University of Amsterdam, AMSTERDAM

• “Mind the gap: The role of convergence and conflict in community perceptions versus agency intentions of warnings” Amisha Mehta, Queensland University of Technology, AUSTRALIA; Lisa Bradley, Queensland University of Technology, AUSTRALIA; Sophie A. Miller, Queensland University of Technology, AUSTRALIA

• “Alarming news: Effects of push notifications on people’s emotions and secondary crisis communication” Marina Ghersetti, University of Gothenburg, SWEDEN

• “Event-based risk communication concerning MERS crisis in Thailand” Pahurat K. Taisuwan, Ministry of Public Health, THAILAND


Top Student Papers

• “Tweeting to prepare: An examination of government and organizational messages during National Preparedness Month” Jenna Currie-Mueller, State University of New York at Oswego, USA

• “What influences our decision to vaccinate? The social amplification of risk framework and vaccination” Laura Carper, Louisiana State University, USA

• “‘I made decisions based on what my heart told me to, not officials’: Pet owners, informational sources, media uses and Hurricane Harvey” Ashleigh Day, Wayne State University, USA

• “The role of risk tolerance in the publics’ health risk perception and responses” Hyoyeun Jun, University of Georgia, USA

1:45 PM to 2:00 PMAscension Salon A Poster and Networking Break

BREAKOUT SESSION 6


Crisis Communication Plans on Campuses

• “Columbine High School shootings: A look back 20 years later” Barbara Gainey, Kennesaw State University, USA

• “Evacuate, hide out, take action: Exploring infographic creation for active shooter prevention” Candace Parrish, Rollins College, USA; Mattea Garcia, Rollins College, USA; Raghabendra KC, Rollins College, USA

• “Practitioners don’t practice: Lack of crisis communication training in campus crisis teams” J.J. McIntyre, University of Central Arkansas, USA

• “Run, hide, fight: Leveraging academics to enhance emergency preparedness training for active shooter events” Andrew Pyle, Clemson University, USA



Examining Complex Crises Metrics

• “Mega renewal for mega crises: How competing narratives and stakeholders complicate communicating out of a crisis” Joel Iverson, University of Montana, USA; Steve Venette, University of Southern Mississippi, USA

• “Rhetorical enactment: Sensemaking and rhetorical agency in the Flint, Michigan water contamination disaster” William Nowling, Wayne State University, USA

• “How is emergency risk communication measured? Using an expert panel to validate instruments” Elizabeth Petrun Sayers, Rand Corporation, USA; Laura Pechta, U.S. Centers for Disease Control and Prevention, USA; Steven Venette, University of Southern Mississippi, USA; Kathryn Anthony, University of Southern Mississippi, USA

• “Bridging the gap between health risks and perception” Sanne van Wijk, National Institute for Public Health and the Environment, NETHERLANDS; Liesbeth Claassen, National Institute for Public Health and the Environment, NETHERLANDS; Marion de Vries, National Institute for Public Health and the Environment, NETHERLANDS

• “Is it coping or is it resilience? Determining the conceptual overlap of frequently employed variables in communication research” Carrie Reif-Stice, Columbus State University, USA; Steve Venette, University of Southern Mississippi, USA; Kathryn Anthony, University of Southern Mississippi, USA; Braden Bagley, University of Southern Mississippi, USA


Teaching Crisis Communication Best Practices

• “Bridging the gaps in curriculum for CERC: Case study in a multidisciplinary and transdisciplinary approach” Sepi Yalda, Millersville University, USA; Theresa Russell-Loretz, Millersville University, USA

• “Priming the pump: Does providing information before a crisis communication simulation provide a better learning experience?” Matthew Tidwell, University of Kansas, USA

• “Social listening during crises: A practitioner guide for crisis communication on social media” Cory Young, Ithaca College, USA

• “Bridging the gap sooner: An interdisciplinary collaborative assignment model for risk communication education” Joanna Krajewski, Flagler College, USA

3:15 PM to 3:45 PMAscension Salon B Closing Session: Where Do We Go From Here?


Notes

Thank You to Our Sponsors

TCC THINK TANK

CRISISCOMMUNICATIONTGrady College of Journalism

and Mass Communication

march 11-13, 2019 • orlando, florida · 2019. 9. 27. · nancy alvarez (b.a. florida atlantic...

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