march 14, 2002. why buy wancare today network management service need for high network availability...
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March 14, 2002March 14, 2002
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Why Buy WANCare Today
• Network Management Service• Need for High Network
Availability• Insurance and Security• Complement / Supplement IT
Staff• Asset Management • Carrier SLA Management
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Health and Service Level ReportsQuickly determine what’s in troubleDocument application service level agreements
Health and Service Level ReportsQuickly determine what’s in troubleDocument application service level agreements
HealthSLA
How WANCare WorksTrend
MyHealth
Top N
At a Glance
WANCare ReportsSpot trends leading to capacity issuesDrill down to critical resourcesQuickly zero in on trouble spots
WANCare ReportsSpot trends leading to capacity issuesDrill down to critical resourcesQuickly zero in on trouble spots
NetworkRouters
LAN/WANFrame Relay
ATMServers
RASCable/DSL
Traffic AnalysisCisco Netflow
RMON2 ProbesCisco SA Agent
PingSNMPPolling
Intelligent Performance Alerts for the NOC
Detect brownouts and service delaysEnd to End management
Intelligent Performance Alerts for the NOC
Detect brownouts and service delaysEnd to End management
WANCareNetwork data
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WANCare Standard
• Target Market– 2-20 sites
• Features– Provides a network staff– Manage availability
• Benefits– Handle support, carrier and
maintenance issues
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WANCare Secure Site
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Sample trouble ticket report
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Asset Tracking
1) WANTEC will maintain a listing of site information to include Site Location Information, Site Contact, Network Equipment, Network Topology, Network Addressing Scheme, Circuit Listing, and Carrier Contact(s)
2) WANTEC will maintain Customer specific Operational Procedures
3) WANTEC maintain Customer specific Escalation Procedures
All information is posted on the Customer website
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WANCare Performance
• Target Market– 20-50 sites
• Features– Augment their network staff– Manage availability off hours– Performance and availability
• Benefits– Handle support, carrier and
maintenance issues– Proactive capacity planning
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Build out capacity to support business demands
Build out capacity to support business demands
Capacity Planning
Trend line indicates that total network volume is on the rise
Trend analysis shows Phoenix to Denver 56K Frame Relay link to exceed Bandwidth threshold within 104 days
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Increase return on investment by more effectively allocating resources
Increase return on investment by more effectively allocating resources
ROI
Several underutilized Frame Relay links
Several underutilized Frame Relay links
Spokane to Orlando FR link experiencing high volume combined with
high congestion
Spokane to Orlando FR link experiencing high volume combined with
high congestion
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Ensure availability of critical resourcesEnsure availability of critical resources
Verify your usage
Latency never exceeded 70msec during the entire
reporting period
Link unavailable for 15 percent of the time for this week
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Service Level Agreements
IT Manager ReportDetailed view of enterprise
trends and service performance by business
unit and individual devices
IT Manager ReportDetailed view of enterprise
trends and service performance by business
unit and individual devices
Executive ReportSummarize service level performance across an
enterprise
Executive ReportSummarize service level performance across an
enterprise
Business Unit ReportComprehensive report on ALL components of a particular business process or function
Business Unit ReportComprehensive report on ALL components of a particular business process or function
Service Customer Report
Site specific service level and performance summary
Service Customer Report
Site specific service level and performance summary
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Customized Reports
Chart showing top 10 customers for Bits In for
yesterday
Total Bytes trend line shows dramatic increase over 3
month report cycle. Increased system and
network capacity will most likely be required if this
trend persists.
Custom MyHealth report created to show
customer activity and levels of resource use.
Bandwidth Utilization In or Out does not appear to be an issue for the immediate
future
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WANCare Live
• Target Market– 50+ sites
• Features– Complement their network staff– Provide LIVE availability and
performance• Benefits
– Handle support, carrier and maintenance issues
– Proactive capacity planning– View network status LIVE
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Live Status of the Business Topology
Single integrated view of faults and performance, end-to-end
Network devices, systems, or response paths
Automatic impact assessment by customers, regions, and technologies
Pinpoint trouble spots from personalized business views
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Web Interface for Fault & Performance
Single console for performance alarms and hard faults
Minimize noise with intelligentalarm de-duplication
Automatic impact assessment by customers, regions, and technologies
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Exact Fault Identification
Upper Threshold
Is performance unusual compared to normal behavior?
Is performance unusual compared to normal behavior?
Lower Threshold
% U
tiliz
atio
n
Time Window = 1 hour
Time is Unacceptable = 15 min.
Baseline
Time
= User Defined
Naturalde-duplication
Live Health learns your end-to-end personalityLive Health learns your end-to-end personality
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Role of the WANTEC LCM
• Single Point of Contact for the following:– Hardware– Maintenance– Project Management– Customer Satisfaction
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WANCare Demo Site
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WANCare Network Value
• Stop problems before they occur
• Minimize WAN costs
• Reduce network and system downtime
• Optimize performance with capacity planning
• Complete asset tracking
• Document service level agreements
• High availability with proactive troubleshooting
• Complete problem resolution
• Flexible escalation processes
• Stop problems before they occur
• Minimize WAN costs
• Reduce network and system downtime
• Optimize performance with capacity planning
• Complete asset tracking
• Document service level agreements
• High availability with proactive troubleshooting
• Complete problem resolution
• Flexible escalation processes
Ensure 7x24x365 availability and performance of your business infrastructure
Ensure 7x24x365 availability and performance of your business infrastructure