MARIAH HOWARD105 D Chanticleer Village Drive • Myrtle Beach, SC 29579

Telephone: C: (864) 200-8093• E-mail: mjhowar1@coastal.edu

OBJECTIVETo obtain general business knowledge and experience with an organization that will allow me to enhance my

work abilities gained through education and work experience

PROFESSIONAL EXPERIENCE

Hollister Co.ASSISTANT MANAGERMyrtle Beach, SC (February 2016 – Present)

Responsible for placing orders, processing shipments, and maintaining daily record of all transactions. Monitor advisory boards and database of merchandise, sales, products, customer needs, and customer

satisfaction. Analyze marketing information and translate it into strategic plans for patron growth and satisfaction. Ensure customer gratification by delegating and assisting floor quality assurance, and provide onsite support. Conduct interviews and assist with hiring personnel Oversee hiring of subordinate staff. Train staff to deliver outstanding customer service and exceptional performance. Motivate employees to improve morale, performance, customer fulfilment and store revenue. Address customer inquiries and resolve complaints.

Coastal Carolina University Admissions OfficeENROLLMENT SERVICES ASSISTANTMyrtle Beach, SC (January 2014 – May 2015)

Support Admissions Department at Coastal Carolina University by providing campus tours of the prestigious university.

Ensure students’ needs are addressed promptly, professionally and efficiently. Provide office services by implementing administrative systems, procedures, and policies while monitoring

administrative projects. Enter prospective student’s names and contact information into Coastal Carolina University's administrative

networking to schedule them for tours and track their status. Accountable for ensuring extraordinary customer experience by facilitating the coordination of students

being welcomed in, prioritizing requests and advising of wait time. Create and revise systems and procedures by analyzing administrative practices, recordkeeping systems,

forms control, office layout, and personnel requirements.

Carter’sSALES ASSOCIATEMyrtle Beach, SC (March 2013 – February 2014)

Responsible for meeting and making a connection with customers, asking questions and listening to shoppers' needs, and provided options and advice to meet those needs

Served as a point of contact for customers who depended on guidance and information on various store products offered.

Maintained supplies in inventory by checking stock to determine inventory level.

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Sustained floor by prepping for presentation, marketing, and restocking as needed. Preserved a professional attitude with sincerity and enthusiasm reflecting Carter’s commitment to the

customer – the most important person in the store. Developed and expanded customer relationships with customers by understanding individual

requirements/expectations and meeting needs. Operated cash registers, performed tasks such as counting money, separating charge slips, coupons and

vouchers, balancing cash drawers, and making deposits. Processed payments by totaling purchases, processing checks, cash, and store or other credit cards. Upheld customer satisfaction by notifying them of preferred customer sales and future merchandise of

potential interest. Contributed to team effort by accomplishing related results as needed.

VF Outlet SALES ASSOCIATE Myrtle Beach, SC (July 2012 – January 2013)

Informed Consumers of products and performed sales support functions related to point of sale procedures while adhering to Loss Prevention and inventory control and compliance.

Produced procedures to ensure all receipts, processing and distribution of correspondences, memos, reports and responses to inquiries were delivered timely.

Aided customers by providing product and service information, and resolving product and service issues. Recommended potential products or services to management by collecting customer information and

analyzing customer needs. Assisted customers in making purchases by recommending, presenting and demonstrating products. Responsible for security within the Company and being on alert for shoplifters and fraudulent credit cards; Assisted shoppers to find appropriate goods and products needed.

EDUCATION, AFFILIATIONS, AND AWARDS

Coastal Carolina University | Myrtle Beach, SC May 2015Bachelor of Arts in CommunicationMinor: Journalism

AFFILIATIONSCoastal Activities Board President Spring 2014 – Spring 2015Planned and executed all major events on campus which include carnivals, concerts, and hired entertainment and homecoming activities. Directed and trained a board of ten executive members and forty general members on all policies. Oversaw and delegated a budget of $141,000 to support the organization in lieu of an active advisor for the fall semester. Also worked closely with the Executive Director of Student Life to create contracts, select artists and create programs for students. 

AWARDSI) 2015 Grand Prize Winner of the ESSENCE Black Women in Hollywood; II) Nominee for the Ronald D. Lackey award, which is the highest most prestigious award on campus,

signifying a major contribution to campus and the community. 

PROFESSIONAL SKILLS PROFILE

Excellent Oral & Written Communication Skills/ Data, Research, and Variance Analysis/ Strong Analytical & Problem Solving Skills/ Competent in Budget Projections and Forecasting/ Detail Oriented, and Well Organized/

Proactive in Time and Conflict Management/ Proficient in MS Excel, PowerPoint, and Word/ Skilled in Marketing for all Social Media Avenues/ Exceptional in working with teams to achieve goals and assist where needed.

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