mark a. fuller, ph.d. · mark a. fuller, ph.d. dean, isenberg school of management thomas o’brien...

Mark A. Fuller, Ph.D. Dean, Isenberg School of Management

Thomas O’Brien Endowed Chair University of Massachusetts Amherst

Brief Biography and Curriculum Vitae

Mark A. Fuller is a Professor and Dean of the Isenberg School of Management, and holds the Thomas O’Brien Endowed Chair at the University of Massachusetts Amherst. Prior to coming to the Isenberg School of Management, Dr. Fuller was Professor and Chair of the Department of Information Systems, Director for Professional Business Programs, and holder of the Philip L. Kays Distinguished Professorship in MIS at Washington State University. Professor Fuller’s research focuses on virtual teamwork, technology supported learning, and trust and efficacy in technology-mediated environments, and has appeared in outlets such as Information Systems Research, Management Information Systems Quarterly, Journal of Management Information Systems, Decision Sciences, Journal of the Association for Information Systems, IEEE Transactions on Engineering Management, Journal of Organizational Behavior, and Decision Support Systems. Professor Fuller received his M.S. in Management and Ph.D. in Management Information Systems from the University of Arizona’s Eller College of Management. He has played key roles in fostering corporate-university relationships during his time in academia. He is a member of the Academy of Management, the Association for Information Systems, the American Accounting Association, and the Institute for Operations Research and Management Sciences. He has won multiple teaching awards, has authored a textbook published by Pearson-Prentice Hall on Information Systems Project Management, and has taught graduate and undergraduate courses on a variety of topics, including global information systems and strategy, information systems project management, and collaborative technology. Dr. Fuller has also had extensive involvement and responsibilities associated with curriculum development, and program management at the undergraduate, MBA, Executive MBA, and Ph.D. level, and he is an acknowledged expert in distance education.

Mark A. Fuller (continued)

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Mark A. Fuller, Ph.D. Dean, Isenberg School of Management

Thomas O’Brien Endowed Chair

Curriculum Vitae

Office of the Dean, Rm. 365 Isenberg School of Management 121 Presidents Drive University of Massachusetts Amherst Amherst, MA 01003

Phone 413-545-5583 Fax 413-545-3858

Email: [email protected] Web: http://www.isenberg.umass.edu/

Education Ph.D.

June 1993

University of Arizona, Tucson, Arizona Major: Management Information Systems Advisors: Douglas R. Vogel and Jay F. Nunamaker, Jr. Minor: Behavioral Decision Making & Negotiation Advisors: Greg Northcraft and Amnon Rapoport

M.S. May 1987 University of Arizona, Tucson, Arizona Major: Management and Policy, Minor: Health Care Administration

B.S. December 1985 University of Arizona, Tucson, Arizona Major: General Biology Minor: Chemistry

Academic and Administrative Appointments University of Massachusetts Amherst, Isenberg School of Management (2009-current)

Dean, Isenberg School of Management (2009 – current)

Thomas O’Brien Endowed Chair (2009 – current)

Full Professor, Department of Finance and Operations Management Washington State University, College of Business (2000 – 2009)

Director of Professional Business Programs (2008 – 2009)

Philip L. Kays Distinguished Professor in MIS (2006 – 2009)

Full Professor, Department of Information Systems (promotion effective Aug 2006)

Chair, Department of Information Systems (2003 – 2009)

Assistant Director and Area Coordinator, School of Accounting, Information Systems, and Business Law (2002 – 2003)

Coordinator, Ph.D. Program in Information Systems (2003 – 2005)

Coordinator, Information Systems Advisory Board (2000 – 2002)

Associate Professor, Department of Information Systems (2000 – 2006) International Appointments

Helsinki School of Economics and Business Administration, International MBA Program, Mikkeli, Finland, Visiting Professor (Summer 1998)

Baylor University, Hankamer School of Business (1992 – 2000)

Associate Professor, Department of Information Systems (1999 – 2000)

Information Systems Executive MBA and MBA Core Faculty Member (1994 – 2000)

Assistant Professor, Department of Information Systems (1992 – 1998)


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Research Interests

Virtual Teamwork, Technology Supported Learning and Online Education, Trust and Efficacy in Technology-Mediated Environments, Project Management, and Information Overload

Teaching Interests

MBA and Executive Education, Leadership, Information Systems Strategy, Electronic Commerce, Change Management, and Project Management

Honors and Awards

Awarded and Holder of “Thomas O’Brien Endowed Chair”

Isenberg School of Management, University of Massachusetts Amherst (Fall2009 – Current)

Awarded “Philip L. Kays Distinguished Professorship in Information Systems” College of Business, Washington State University (Spring 2006 – 2009)

Listed in

“Who’s Who in Business Higher Education (WWBHE)” Spring 2007 – Current

Awarded “Dean’s Excellence Fellow*”

College of Business Washington State University – Spring 2009

Awarded “Dean’s Excellence Fellow” College of Business

Washington State University – Spring 2008

Awarded “Outstanding Faculty Researcher” College of Business


Awarded “Dean’s Excellence Fellow*” College of Business


Honored at WSU Athletic Department Faculty Excellence Recognition Program – Spring

2007

Awarded “Dean’s Excellence Fellow*” College of Business


Awarded “Dean’s Excellence Fellow*” College of Business and Economics


Awarded “Dean’s Faculty Fellow*” College of Business and Economics


Awarded “Favorite Graduate Professor” Hankamer School of Business graduate students

Baylor University – Spring 1999

Awarded “Most Helpful Graduate Professor” Hankamer School of Business graduate students

Baylor University – Fall 1999

* The Dean’s Excellence Fellow Award is awarded annually to only a handful of faculty in the College of Business at Washington State University, based on excellence in all categories of performance: including research, teaching, and service.


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Research Journal Publications 1. Hess, T., Fuller, M, and Campbell, D. (forthcoming) “Designing Trustworthy Interfaces: The Effect of

Vividness and Social Presence on Trust in a Decision Aid.” (Accepted at Journal of the Association for Information Systems).

2. Benamati, J., Serva, M., and Fuller, M. (forthcoming) “Exploring the Coexistence of Trust and Distrust in Online Banking.” (Accepted at Journal of Organizational Computing and Electronic Commerce).

3. Chatterjee, S., Sarker, S., and Fuller, M. (forthcoming) “Ethical Information Systems Development: A Postmodern Perspective.” (Accepted at Journal of the Association for Information Systems).

4. Basoglu, K., Fuller, M., and Sweeney, J. (forthcoming) “Investigating the Effects of Computer Mediated Interruptions and Task Characteristics on Financial Performance.” (Accepted with minor revisions at the International Journal of Accounting Information Systems).

5. Benamati, J., Fuller, M., Serva, M., and Baroudi, J. (forthcoming) “Clarifying the Integration of Trust and TAM in E-Commerce Environments: Implications for Systems Design and Management,” IEEE Transactions on Engineering Management. (First three authors in alphabetical order, having contributed equally).

6. Chatterjee, S. Sarker, S., and Fuller, M. (2009) “A Deontological Approach to Designing Ethical Collaboration” Journal of the Association for Information Systems in the Special Issue on Collaboration Engineering, Volume 10, Issue 3, Article 6.

7. Scott, C., Fuller, M., MacIndoe, K., and Joshi, K. (2009) “More than a bumper sticker: The Factors Influencing Information Systems Career Choices.” Communications of the Association for Information Systems, Volume 24, Article 2, pages 7-26.

8. Hardin, A., Chang, J, and Fuller, M. (2008) “Clarifying the Use of Formative Measurement in the IS Discipline: The Case of Computer Self-Efficacy.” Journal of the Association for Information Systems, Volume 9, Issue 9, pages 545-547.

9. Hardin, A., Chang, J, and Fuller, M. (2008) “Formative and Reflective Measurement: Comment on Marakas, Johnson, and Clay (2007),” Journal of the Association for Information Systems, Volume 9, Issue 9, pages 519-535.

10. Fuller, M., Serva, M., and Benamati, J. (2007). “Seeing is Believing: The Transitory Influence of Reputation Information on E-Commerce Trust and Decision-Making,” Decision Sciences, Volume 38, Number 4, pages 675-699.

11. Fuller, M., Hardin, A., and Scott, K. (2007). “Diffusion of Virtual Innovation,” The DATABASE for Advances in Information Systems. November, Volume 38, Number 4, pages 40-44. (Authors in alphabetical order, all authors contributed equally).

12. Hardin, A., Fuller, M., and Davison, R. (2007). “I Know I Can, But Can We? Culture and Efficacy Beliefs in Global Virtual Teams,” Small Group Research. February, Volume 38, Number 1, pages 1-25.

13. Fuller, M. A., Hardin, A M., and Davison, R. M. (2007). “Efficacy in Technology-Mediated Distributed Teams,” Journal of Management Information Systems, Winter, Volume 23, Number 3, pages 209-235. (Fuller and Hardin are co-first authors)


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14. Valacich, J., Fuller, M., Schneider, C., and Dennis, A. (2006). “Publication Opportunities in Premier

Business Outlets: How Level is the Playing Field,” Information Systems Research, June, Volume 17, Number 2, pages 107-125.

15. Dennis, A., Valacich, J., Fuller, M., and Schneider, C. (2006). “Empirical Benchmarks for Promotion and Tenure in Information Systems,” Management Information Systems Quarterly, March, Volume 30, Number 1, pages 1-12.

16. Hardin, A., Fuller, M., and Valacich, J. (2006). “Measuring Group Efficacy in Virtual Teams: New Questions in an Old Debate,” Small Group Research, February, Volume 37, Number 1, pages 65-85.

17. Hess, T., Fuller, M., and Mathew, J. (2006). “Involvement and Decision-Making Performance with a Decision Aid: The Influence of Social Multimedia, Gender, and Playfulness,” Journal of Management Information Systems, Winter, Volume 22, Number 3, pages 15-54.

18. Serva, M., Fuller, M., and Mayer, R. C. (2005). “The Reciprocal Nature of Trust: A Longitudinal Study of Interacting Teams,” Journal of Organizational Behavior, Volume 26, Issue 6, pages 625-648).

19. Serva, M., Benamati, J., Fuller, M. (2005). “Trustworthiness in B2C E-commerce: Empirical Test of Alternative Models,” The DATABASE for Advances in Information Systems, Volume 36, Number 3.

20. Serva, M. A. and Fuller, M. A. (2004). “The Effects of Trustworthiness Perceptions on the Formation of Initial Trust: Implications for MIS Student Teams,” Journal of Information Systems Education, Winter, Volume 15, Issue 4, pages 383-395.

21. Serva, M. A. and Fuller, M. A. (2004). “Aligning What We Do and What We Measure in Business Schools: Incorporating Media Use and Active Learning in the Assessment of Instruction,” Journal of Management Education, Volume 28, Number 1, pages 19-38.

22. Davidson, R., Fuller, M. A., and Hardin, A. (2003). “E-consulting in Virtual Negotiations,” Group Decision & Negotiation, Volume 12, Issue 6, pages 517-539.

23. Fuller, M. (2000). “Readying Facilitation for the 21st Century,” Editorial Preface in Group Facilitation, Winter, Volume 2, Issue 2.

24. Serva, M. A. and Fuller, M. A. (1999). “Teaching Evaluation: Acknowledging the New Realities in the Modern Business School Classroom,” Journal of Information Systems Education, Volume 10, Number 1.

25. Fuller, M. (1999). “Facilitation Research: Broadening Organizational Thinking,” Editorial Preface in Group Facilitation, Winter, Volume 1, Issue 1.

26. Griffith, T. L., Fuller, M. A. and Northcraft, G. B. (1998). "Facilitator Influence in Group Support Systems: Intended and Unintended Effects,” Information Systems Research, Volume 9, Number 1.

27. Rapoport, A. and Fuller, M. A. (1998). “Coordination in Noncooperative Three-Person Games under Different Information Structures,” Group Decision and Negotiation, Volume 7, pages 363-382.

28. Leidner, D. and Fuller, M. A. (1997). “Improving Student Processing and Assimilation of Conceptual Information: GSS Supported Collaborative Learning vs. Individual Constructive Learning,” Decision Support Systems, Volume 20, Issue 2, June.


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29. Rapoport, A. and Fuller, M. A. (1995). “Bidding Strategies in a Bilateral Monopoly with Two Sided Incomplete Information,” Journal of Mathematical Psychology, Volume 39, Number 2, pages 179-196.

Books or Book Chapters 1. Griffith, T. L., Northcraft, G. B., and Fuller, M. A. (2008). “Borgs in the Org? Organizational Decision

Making and Technology,” in Hodgkinson, G. & Starbuck, B., (Eds.). The Oxford Handbook of Organizational Decision Making, Oxford University Press, New York.

2. Hess, T., Fuller, M., and Mathew, J. (2007). “Involvement and Decision-Making Performance with a Decision Aid: The Influence of Social Multimedia, Gender, and Playfulness,” in Handbook on Decision Support Systems, in the Springer-Verlag, International Handbook on Information Systems series edited by Frada Burstein and Clyde W. Holsapple.

Chapter is a reprint from Journal of Management Information Systems, Winter, Volume 22, Number 3, pages 15-54.

3. Fuller, M., Mayer, R., and Pike, R. (2007). “Media and Familiarity Effects in Assessing Trustworthiness:

“What did they mean by that”? In Computer-mediated relationships and trust: Managerial and organizational effects, pp. 56-74. Linda L. Brennan & Victoria E. Johnson (Eds.), Hershey, NY: Information Science Reference.

Above article reprinted in E-Collaboration: Concepts, methodologies, tools, and applications, VIII, 1474-1492, Ned Kock (Ed.), Hershey, NY: Information Science Reference.

4. Fuller, M., George, J. F., and Valacich, J. S. (2008). Information Systems Project Management.

Prentice Hall: Englewood Cliffs, NJ.

5. Northcraft, G. B., Griffith, T. L., and Fuller, M. A. (2005) “Virtual Study Groups: A Challenging Centerpiece for "Working Adult" Management Education,” in Teaching and Learning with Virtual Teams.

6. Fuller, M. A., “The Internet” in The Blackwell Dictionary of Management Information Systems, ed. Gordon B. Davis, Blackwell Publishers, Ltd., 2004.

7. Fuller, M. A., “World Wide Web” in The Blackwell Dictionary of Management Information Systems, ed. Gordon B. Davis, Blackwell Publishers, Ltd., 2004.

8. Pratt, M., Fuller, M. A., and Northcraft, G. (2000) “The Price of (Media) Richness: Group Identification and the Media Selection Dilemma in Distributed Groups,” in Neale, M.A., Mannix, E.A., & Griffith, T.L. (Eds.). Research on Managing Groups and Teams: Volume 3: Technology. Vol. 3. JAI Press: Stamford, CT.

9. Griffith, T. L., Northcraft, G. B. and Fuller, M. A., (1998) “Software And Hard Choices: Ethical Considerations In The Facilitation of a Sociotechnical System,” book chapter prepared for Organizations and Ethics: Morally Managing People and Processes (M. Schminke, ed.) Mahwah, NJ: Lawrence Earlbaum.

10. Fuller, M. A., Serva, M., Trower, J., and Willis, GW. (2000) “Internet Online: A Changing World,” McGraw Hill, Edition 2.

11. Fuller, M. A., Moshinski, J., Ramsower, R., Serva, M., Trower, J., and Willis, GW. (1998) “Internet Online: A Changing World,” McGraw Hill, Edition 1.


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12. Fuller, M. A., “The Internet” in The Blackwell Dictionary of Management Information Systems, ed. Gordon B. Davis, Blackwell Publishers, Ltd., 1997.

13. Fuller, M. A., “World Wide Web” in The Blackwell Dictionary of Management Information Systems, ed. Gordon B. Davis, Blackwell Publishers, Ltd., 1997.

Conference Presentations & Proceedings 1. Koch, H., Fuller, M., Val Slyke, C., Watson, R, and Wilson, R. “Attracting, Retaining and Placing IS

Students in an Economic Downturn,” Panel for 15th America's Conference on Information Systems, San Francisco, California, August, 2009.

2. Basoglu, A. and Fuller, M. A., "Work Flow and Performance under Computer Mediated Interruptions,” Proceedings of the 14th America's Conference on Information Systems, Ontario, Canada, August, 2008.

3. Basoglu, A., Fuller, M. A., and Sweeney, J.T. "Technology Mediated Interruptions: The Effects of Tasks and Interruption Characteristics on Financial Task Performance,” American Accounting Association, Anaheim, California, August, 2008.

4. Basoglu, A. and Fuller, M. A., "Technology Mediated Interruptions: The Effects of Task and Interruption Characteristics on Decision-making,” Proceedings of the 13th America's Conference on Information Systems, Keystone, Colorado, August, 2007.

5. Griffith, T.L., Fuller, M.A., and Northcraft, G.B., “Neither Here Nor There: Knowledge Sharing and Transfer with Proactive Structuration.” Hawaii International Conference on System Sciences (HICSS-40) Workshop on Collaboration Engineering, Big Island, January 2007.

6. Chatterjee*, S., Fuller*, M.A., and Sarker*, S., "An Ethical Design Theory for ThinkLet-based Collaboration," Hawaii International Conference on System Sciences (HICSS-40) Workshop on Collaboration Engineering, Big Island, January 2007. (*all authors contributed equally and are listed in alphabetical order)

7. Hardin, A., Looney, C., and Fuller, M. A., “Computer Based Learning Systems and the Development of Computer Self-Efficacy: Are All Sources of Efficacy Created Equal?” Proceedings of the America's Conference on Information Systems, Acapulco, Mexico, August, 2006.

8. Benamati, S., Serva, M., and Fuller, M. A., “Are Trust and Distrust Distinct Constructs? An Empirical Study of the Effects of Trust and Distrust among Online Banking Users,” Proceedings of the Hawaii International Conference on System Sciences, Island of Kauai, January 2006.

9. Campbell, D., Fuller M. A., and Hess, T., “A Look at How Levels of Vividness and Social Presence Affect Trust in a Decision Aid,” Proceedings of the America's Conference on Information Systems, Omaha, Nebraska, August, 2005.

10. Scott, C. L., Fuller, M. A., and Mayer, R. C., "The Role of Trust in Technological Innovation: A Multi-Level Analysis," poster presentation at the WSU Academic Showcase Juried Poster Session, Pullman, WA, 2005.

11. Hess, T., Fuller M. A., and Mathew, J., “The Impact of Social Cues and Personality on Decision-Making Involvement and Performance,” Proceedings of the America's Conference on Information Systems, Tampa, Florida, August 4-5, 2003.


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12. Featherman, M. and Fuller, M. A., “Applying TAM to E-Services Adoption: The Mediating Role of

Perceived Risk,” Proceedings of the Hawaii International Conference on System Sciences, Island of Hawaii, January 7-10, 2003.

13. Fuller, M. A., Serva, M. A., and Mayer R., “Should I Stay or Should I Go? The Role of Trust and Risk in Determining Behavior in an IS Development Team,” Special Interest Group for Computer Personnel Research, Norway, 2002.

14. Mayer, R. and Fuller, M. A., “Re-Establishing Trust: The Role of Catharsis In the Trust Rebuilding Process,” Special Symposium on Rebuilding Trust, Academy of Management Conference, Denver, 2002.

15. Vogel, D. and Fuller M. A., “Multiple Models of Teaching and Collaboration in an Asynchronous Environment,” Tutorial, Hawaii International Conference on System Sciences, 2002, Island of Hawaii, January 7-10, 2002.

16. Serva, M. A., Fuller, M. A., and Mayer, R., “The Evolution of Trust Between Interdependent Teams: ‘What Are You Doing?’,” Organization Science Special Issue Conference – Trust in an Organizational Context – SDA Baconni Conference, Italy, August 2001.

17. Serva, M. A., Fuller, M. A., and Mayer, R., "Trust in Systems Development: A Model of Management and Developer Interaction," The Proceedings of the 2000 SIGCPR Conference.

18. Serva, M. A., Fuller, M. A., and Mayer, R., “Trust in Project Teams,” 3rd Fall Conference on Managing Information Technologies sponsored by Applied Technology in Business Program, Oakland University, October 13-14, 2000, Troy, Michigan.

19. Fuller, M. A. and Mayer, R., “Trustworthiness in Technology Adoption: The Relationship Between Adopters and Technology Champions,” Academy of Management Conference, Toronto, 2000.

20. Serva, M. A. and Fuller, M. A., (1999) “The Role of Media Use and Active Learning in Higher Education: The Development of an Instrument to Determine the Dimensions of Teaching,” Proceedings of the International Conference on Information Systems (ICIS).

21. Pratt, M., Fuller, M. A., and Northcraft, G. “The Price of (Media) Richness: Group Identification and the Media Selection Dilemma in Distributed Groups,” Conference on Research on Managing Groups and Teams: Technology, New York, May 6-8, 1999.

22. Serva, M. A. and Fuller, M. A., “The Development of an Instrument to Assess the Impact of Media Use and Active Learning on Faculty Performance,” Special Interest Group for Computer Personnel Research, Boston, 1998.

23. Serva, M. A. and Fuller, M. A., “Preventing Social Loafing in Collaborative Technology Classrooms,” accepted for presentation at the Special Interest Group for Computer Personnel Research, San Francisco, 1997.

24. Fuller, M. A. and Serva, M. A., “The Development of Instruments to Assess the Impact of Instruction and Technology on Student Learning,” accepted for presentation at the thirtieth Annual Hawaii International Conference on Systems Sciences, Maui, 1997.


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25. Leidner, D. and Fuller, M. A., “Improving Student Processing and Assimilation of Conceptual Information: GSS Supported Collaborative Learning vs. Individual Constructive Learning,” Proceedings of the twenty-eighth Annual Hawaii International Conference on Systems Sciences, 1996.

26. Fuller, M. A., “Using the Internet to Support Facilitator Collaboration,” presented at the International Association of Facilitators Conference, Dallas 1996.

27. Fuller, M. A. and Mittleman D., “Electronic Meeting Systems & Facilitation,” presentation at the International Association of Facilitators Conference, Denver, 1995.

28. Fuller, M. A., and Trower, J., "Facilitation, Systems, and Users: The Complete Socio-Technical System," Proceedings of the Twenty-sixth Annual Hawaii International Conference on Systems Sciences, 1994. pp. 82- 91

29. Lituchy, T. R. and M. A. Fuller, "Framing and Risky Choice: Do the Effects Apply Across Cultures," paper presented to the Western Academy of Management, Santa Fe, 1994.

30. Griffith, T. L., G. B. Northcraft and M. A. Fuller, "The Introduction of GDSS in Bulgaria," poster presentation at the Annual conference of Computer Human Interfaces (CHI) 92, Monterey, CA, 1992.

31. Fuller, M. A., T. L. Griffith and G. B. Northcraft, "The Basic Facilitator Role: A Beginning for Research on the Design of the 'Group' "Decision Support Systems - 92 Transactions, Chicago, IL, 1992

32. Fuller, M. A. and T. R. Lituchy, "Framing, Risky Choice, and the Chinese: A Study on Cross-Cultural Decision Making," paper presented to the annual meeting of the Western Academy of Management Conference, Santa Barbara, 1991.

33. Fuller, M. A. and D. Paranka, "Facilitation Roles: Understanding Facilitation from a Group Dynamics Perspective," Special Session Presentation at Western Decision Sciences Institute Conference, Kauai, 1991.

34. Mittleman, D. D. and M. A. Fuller, "The Use of Electronic Meeting Systems in the Educational Process," paper presented to the annual meeting of the International Academy of Information Management (IAIM), Chicago, December 1990.

Other Publications & Presentations 1. Park, E. and Fuller M., “The Fleeting Nature of Reputation Information on E-Commerce Trust,” poster

presentation at the WSU Academic Showcase Juried Poster Session, Pullman, WA, 2008.

2. Fuller, M., Valacich, J., “Computer Mediated Research in the Department of Information Systems at Washington State University,” presentation for UNISYS corporation, Pullman, WA, Fall 2007.

3. Basoglu, A. and Fuller M., “Effect of Interruptions in Computer Based Ideation: A Comparison Analysis Between Frequency and Complexity of Interruptions,” poster presentation at the WSU Academic Showcase Juried Poster Session, Pullman, WA, 2007.

4. Schechtman, G., Wang, K., and Fuller M.A. “Interface Implications on Feelings of Ostracism in Computer Mediated Communication,” poster presentation at the WSU Academic Showcase Juried Poster Session, Pullman, WA, 2007.


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5. Pike, R. and Fuller, M. A.., “Privacy and Trust: Linked Through Risk?,” poster presentation at the WSU Academic Showcase Juried Poster Session, Pullman, WA, 2007.

6. Fuller, M. A., and Sprott, D., “The Curriculum Vitae and Job Search Process,” Presentation at the WSU College of Business Research and Professional Development Seminar Series, December 1, 2006.

7. Pike, R., Fuller, M. A., and Mayer, R.C., “The Effects of Media Capabilities on Trust Formation: A Theoretical Perspective,” Presentation at the WSU MIS Friday Research Seminar Series, April 14, 2006.

8. Pike, R., Fuller, M. A., and Mayer, R. C., " The Effects of Media Capabilities on Trust Formation: A Theoretical Perspective," poster presentation at the WSU Academic Showcase Juried Poster Session, Pullman, WA, 2006.

9. Hardin, A., Fuller, M. A., and Davison, R., “Efficacy in Virtual Teams” Presentation at the WSU MIS Friday Research Seminar Series, November 2004.

10. Fuller, M. A. (1998), “E-commerce Specialization” Baylor Business Review.


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Experience

Teaching Experience Washington State University

Global Information Systems Project Management (undergraduate): Principles and techniques related to managing information systems projects in global business environments.

Global E-Commerce (undergraduate): Capabilities of the Internet to support and enable global electronic commerce; effective design and implementation; managerial issues.

MIS Research Topics (PhD seminar): Major Streams of Research in Management Information Systems

Systems Analysis and Design (undergraduate): The role of the systems analyst, and the application of systems analysis and design techniques in information systems development.

Management Information Systems (MBA): Information systems strategy, data processing organization and operations, application development, computer selection, management of computer personnel and systems.

Computer Supported Cooperative Work (PhD seminar): The study of any technology system that relies on combinations of hardware and software resources to enable groups of people to collaborate and share technology

Helsinki University of Economics and Business

Information Technology and Strategy (MBA): Information technology, organizational design and business strategy

Baylor University

Information Systems for Managerial Decision Making (MBA): The study of emerging technologies and how information technology relates to organizational design and business strategy.

Information Systems for Management (EMBA): The study of emerging technologies and how information technology relates to organizational design and business strategy.

Management Information Systems (undergraduate): Overview of using information systems to enhance business processes.

Introduction to Computing (undergraduate): Fundamentals of business information systems applications.

University of Arizona

Organizational Behavior (undergraduate): The systematic study and careful application of knowledge about how people - as individuals and as groups - act within organizations

Northern Arizona University

Organizational Behavior (undergraduate): The systematic study and careful application of knowledge about how people - as individuals and as groups - act within organizations.

General Management (undergraduate): Fundamentals of organizational work to accomplish goals in organizational settings.


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Dissertation Committees† 1. Basoglu, Asli (co-chairperson), The Effect of Interruptions on Individual Decision Making Performance

(2010)

2. Pike, Ron (chairperson), Mindfulness and Media Effects in Computer Mediated Communications (2009). Placement: California State University Chico.

3. Scott, Christopher (member). Channel and Recipient Characteristics: Effects on Communication Effectiveness (2008).

4. Schechtman, Greg (co-chairperson). Ostracism in Computer Mediated Communications (2008). Placement: Air Force Institute of Technology.

5. Wang, (Ken) Ye (member). Understanding IS Continuance – An IS Commitment Perspective (2008). Placement University of Pittsburg, Bradford

6. Chatterjee, Sutirtha (member). Unethical Behavior Using Information Technology (2008). Placement: Milliken University.

7. Chakraborty, Suranjan (member). Exploring the Effectiveness of the Requirements Elicitation Process

during Information Systems Development: A multi-perspective approach (2008). Placement: Towson University.

8. Mathew, John (co-chairperson). Disclosure Apprehension: The Influence of Media and Survey

Technique on the Disclosure of Unethical Behavior (2008). Placement: Industry.

9. Nicholson, Jennifer (member). Understanding the Impact of Delivery Technologies on Web-Based Learning (2006). Placement: Rowan University.

10. Hardin, Andrew (co-chairperson). Virtual Team Efficacy Theory: Understanding the Role of Antecedents and Mediators in the Virtual Team Efficacy – Performance Relationship (2005). Placement: College of William and Mary.

11. Nicholson, Darren (member). Conveying Experiential Benefits In Electronic Channels: Investigating

Interface Enablers (2005). Placement: Rowan University. 12. Caldwell, Cam (chairperson). Trust and Organizational Leadership (2004). Associate Professor and

Director of Center of Leadership and Ethics – Long Island University. 13. Jung, Jay (member). A New Approach to Enhance Group Ideation: The Effects of Verbal-Electronic

Brainstorming on Cognitive Stimulation (2003). Placement: California State University, Fresno. 14. Looney, Clayton (member). Irrational Exuberance and Pessimism in Online Investing: An Empirical

Assessment of the Impact of Web-Based Technologies on Investor Psychology and Behavior (2003). Placement: University of Virginia.

15. Sidorova, Anna (member). Media Choice in Face-Threatening Situations and its Effect on Facework: A

Cross-Cultural Investigation (2002). Placement: SUNY Albany.

† I have also served as an Oral Examiner for doctoral thesis work for other top 20 information systems programs, such as the City U Hong Kong.


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Curriculum Development Experience At Washington State University, as department chair, I played a lead role in the following activities:

Provided course specifications (goals and objectives) for the Model Curriculum Committee for the Association for Information Systems, the professional association for the Information Systems field. Course contribution focused on Information Systems Project Management.

Co-designed (as a task force member) an EMBA program to be launched out of the Spokane Market, as well as personally designing two IS courses that were included in the proposal (Business Intelligence and Decision Making, Information Technology Strategy).

Created a proposal (at the Dean’s request) for a Global EMBA curriculum involving face to face along with significant online delivery, as well as study abroad. This proposal included proposed budgetary analysis, as well as an assessment of necessary technology infrastructure. This proposal was personally presented to University leadership.

Spearheaded redesign (through 2006 and 2007) of the MIS undergraduate curriculum, to include new classes on business intelligence, risk and security, web technologies and innovation, and incorporating a more comprehensive global component while retaining critical components related to building business and interpersonal skills.

Co-redesigned our Ph.D. program after changes in College of Business Ph.D. Requirements, which included redesigning our doctoral seminars to align with a new college level behavioral methods seminar.

Updated (in 2004) our undergraduate curriculum to include greater integration of technical content including programming skills using Microsoft’s VisualStudio..NET, incorporating courses in VB.NET, and C#.NET.

Co-designed our Ph.D. program course sequence (2004), to leverage our area of specialization in MIS behavioral research. This re-design included the creation of a four-course sequence of MIS Research Foundations, MIS Research Methods, MIS Research Topics, and a capstone MIS Proposal Development Seminar. In addition, students were also required to take a four-course psychology sequence on methods and statistics, particularly focused on methods appropriate to behavioral research (including ANOVA, Regression, Psychometrics, and SEM Analytic techniques).

Completed the design (including coordinating course design) of our entire MIS curriculum for offering through WSU’s Distance Degree Programs (2002 – current).

Developed a new MBA Core Course on Information Systems Strategy, while serving on the MBA core faculty.

Co-designed Information Technology Project Team Management, a capstone required course on project management in our UG curriculum. Course was designed to be a fully hands-on IS project management class, involving the development of a system as well as associated project team deliverables. This design received a reward for teaching innovation from the College of Business and Economics at Washington State University.


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At Baylor University I was a member of the MBA Core and EMBA Core, a small group of faculty selected to design (1994-2000) and teach in both the MBA and EMBA program (one representative from each discipline). As part of these efforts, I

Developed and taught an entirely new course examining the interaction of technology with business strategy, including concepts of global IS perspectives, technology-driven change, the role of the Internet in business, IT project management, technology acceptance and implementation.

Was among the first faculty members in the nation to create a cooperative agreement with Harvard Business School Press for using Harvard Case Study materials in a completely online fashion, allowing the acquisition of materials in a dynamic fashion as the semester progressed.

Created, along with another professor, a new course covering the basics of how to use standard information technology applications to enhance managerial decision making.

Was co-responsible for coordinating team-building activities during the initial week of the EMBA experience.

External Service Professional Memberships

The Association for Information Systems

Institute of Operations Research and the

Management Sciences

The Academy of Management

The Decision Sciences Institute

American Accounting Association

Project Management Institute

Journal Editorial Board Responsibilities Editorial Board Member Information Systems Journal (2009 – current)

Management Information Systems Quarterly Policy Committee Representative (2006, 2007)

Editorial Board Academy of Management Learning and Education Journal, 2003 – 2004

Editor-in-Chief Group Facilitation: A Research and Applications Journal, 1996 – 2000

Editorial Board Index Editor Academy of Management Journal 1999 – 2002


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Reviewer Activities Academy of Management Learning Journal

Academy of Management Journal

Academy of Management Review

Communications of the AIS

Communications of the ACM

Database

Decision Sciences

Group Facilitation

Group Decision & Negotiation

Information Systems Research

Information Technology Management

IEEE Transactions on Engineering Management

Journal of Global Information Management

Journal of Management Information Systems

Journal of the Association of Information Systems

Management Information Systems Quarterly

Organization Science

Sloan Management Review

Conference Leadership Activities * Associate Editor for Research Methods Track, International Conference on Information Systems

(2009)

* AMCIS 2009 Mini-Track Coordinator: “Cognitive Theories in Virtual Teams”, in the Organizational issues in IS Track in AMCIS2009 in San Francisco (with Andrew Hardin and Christoph Schneider)

* AMCIS 2009 Mini-Track Coordinator: “Perception Formation in Virtual Worlds”, in the Virtual Worlds

Track in AMCIS2009 in San Francisco (with Andrew Hardin, Ron Pike, Greg Schechtman and Christopher Scott).

* Program Committee Sixth Annual Pre-ICIS HCI/MIS Workshop (2005-2008)

* ICIS Executive Council (2003 & 2004) – Finance Chair ICIS 2003 Seattle

* Executive Committee Member for the Organizational Communication and Information Systems Division of the Academy of Management, serving as Director of Internet Communications from August 1997-2000.

* Executive Committee Member for the Organizational Communication and Information Systems

Division of the Academy of Management, serving as Newsletter Editor from 1995-1997. * Executive Board Member and member of the Association Coordinating Team for the Research &

Publications Task Force, International Association of Facilitators. (1995-2000), * Electronic Discussion List Moderator for OCISNET, the Organizational Communication & Information

Systems Division in the Academy of Management, 1993-2000. * Electronic Discussion List Moderator for ICISNET, the International Conference on Information

Systems discussion list, 1993 – 1998. * Founder & Editor of OCIS Central, the World Wide Web presence for the Organizational

Communication & Information Systems Division in the Academy of Management.


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Internal Service Significant Departmental, College and University Service Activities EMBA Committee – College (Spring 2007 - current)

Committee representative for the Department of Information Systems, regarding the proposal to launch a new EMBA program through the College of Business

Global Campus Committee – University Wide (2000- current) Representative for the College of Business regarding the Global Campus Concept proposed by Elson Floyd (2007)

MIS Advisory Board Coordinator Either through sole responsibility (2000-2004) or oversight responsibility (2004-current) I have been responsible for ensuring the engagement of corporate stakeholders with the Department of Information Systems. This includes helping in the decision making and coordination of Departmental level Advisory Board Events, as well as communicating as appropriate with key stakeholders. Accomplishments included: Instituted a membership fee-based advisory board (with funds being used to support faculty

research activities and student education initiatives) Arranged Seattle based business/faculty retreats where business leaders and faculty exchanged

information about the strategic direction of the program, as well as research and funding opportunities associated with businesses.

Became a central point of contact for student scholarship and internship opportunities. Facilitated corporate visits to WSU campus assisting student recruiting and placement,

educational experiences in class, and internships.

Member College Chairs and Directors (2002-current) Responsible for major policy and strategy decisions for the College of Business and WSU. College C&D typically meets every two weeks of the semester.

Accreditation Task Force Representative (2003-2004, 2008-2009) Involved in strategy formulation, implementation and reporting regarding requirements for renewed AACSB accreditation for the college of business at WSU.

Member WSU Leadership Council (2002-current) Responsible for major policy and strategy input into WSU strategy and objectives. Attendee at annual University Leadership Conference.

Search Chair for 5 faculty positions (2002, 2003, 2004, 2006) Successfully recruited 5 new MIS faculty from nationally recognized MIS programs (Louisiana State University, Florida State University, University of Southern California, Indiana University, and University of Oklahoma).

Search committee member (Fall 2008-Spring 2009) For new director of the School of Hospitality Management at Washington State University

Co-Chair MIS Marketing and Student Recruitment Efforts (2004-current) Given changing demand for the MIS major among students, I served as co-chair for task force to better market the IS major and educate students about opportunities in the field. The approach was multifaceted, including putting our best faculty in front of students at the earliest opportunity, brochure and posture marketing materials, digital displays to be located in the business school


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building to illustrate success stories, internships, career opportunities, etc., reorganizing or MIS student organization into a more prominent professional organization (Mu Iota Sigma), as well as a variety of other efforts.

Doctoral Program Coordinator (2003-2005) & Co-coordinator (2002-2003, 2006-current) Responsible for selecting and recruiting high-quality students into the MIS doctoral program at WSU from 2002 – current.

Annual Performance Evaluations for 14-16 Faculty (2002-current) Performed annual performance reviews for 15 IS faculty across three campuses across the dimensions of teaching, research and service. Recommendations were made for salary adjustments and other merit-based incentives.

Department Chair for Information Systems Tenure and Promotion Decisions (tenure, promotion and 3rd year reviews) for the following individuals: Wil Wu – Fall 2009 Paul Clay – Fall 2009 Mauricio Featherman – Fall 2007 Greg Rose (MIS) – Fall 2007 Saonee Sarker (MIS) – Fall 2007 Pratim Datta (MIS) – Fall 2006 John Wells (MIS) – Fall 2005 Traci Hess (MIS) – Fall 2005 Rich Orwig (MIS) – Fall 2004 Suprateek Sarker (MIS) – Fall 2003 KD Joshi (MIS) – Fall 2003

Project Manager for our Complete MIS Curriculum Offered through Distance Degree Programs (2002-current) Oversight of the development, deployment, and maintenance of all 10 MIS courses offered over a distance format.

Budget Director for Department of Information Systems (2002-current) Budget responsibility for the MIS unit, including responsibility for overseeing employees representing nearly $2 million in annual personnel costs.

Further, I was engaged in the following activities:

Instrumental in establishing a separate Department of Information Systems at WSU, and then serving as the first chair of that newly established department.

Facilitated the move of the IS Department into a new academic suite/facility within the college of Business and Economics.

Implemented an online MIS undergraduate degree program offered through WSU to serve non-traditional students for Washington State. This program was the first program of its kind in the college (serving as a model for others), and also one of the first accredited MIS programs offered through distance education in the nation.

Instrumental in forming Mu Iota Sigma (a MIS student organization and the second such organization in the country). Membership now involves over 50-70% of our undergraduate MIS students. Mu Iota Sigma helps run recruiting events and corporate visits, as well as provides a social


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and professional networking opportunity to develop student skills.

Helped create departmentally focused funding policies encouraging entrepreneurial acquisition of funds, and the targeting of such funds to support departmental research, professional travel, summer research funding, and equipment allowances.

Created (and maintain) the Department of Information Systems Target Journal List, in cooperation (through benchmarking) with peer universities and the editors of high-quality IS research journal outlets.

Participated as a member of the college leadership team responsible for creating the College Strategic Plan in 2004.

Led the redesign of the undergraduate MIS curriculum twice, to be consistent with both the ACM and AIS Model Curriculum, and Advisory Board feedback..

Engaged as an active participant in redesigning the MIS Ph.D. program at WSU, to prepare students to research and teach at peer or better research institutions.

Development and Fundraising Activities Appointed Director of Professional Business Programs, responsible for the development of new

revenue generating programs for the College of Business at WSU.

Co-created the concept and initiated fundraising efforts for a new Center for the IT Workforce housed in the Department of Information Systems at WSU.

Lead in launching the College of Business Podcast Learning Series, a new revenue generating program in the arena of continuing professional education.

Part of a team involved in fundraising for a new Center for Behavioral Business Research at Washington State University (a multi-million dollar project).

Responsible for garnering funds totaling nearly one million dollars (through Spring 2009) for the College of Business and the Department of Information Systems. These funds were acquired through the development and management of revenue generating distance education degree program in MIS. This involved curriculum designs, course designs, contract negotiations with various entities (internal and external to the University). Annual contributions of nearly $190,000 (in 2008) roughly equate to funds available from a 5 million dollar endowment.

Initiated a development campaign program involving MIS Alumni in the WSU Presidential Associates, with contributions targeted for the Department of Information Systems

Launched, managed, and solicited funds, for a Student Scholarship Program for non-traditional students (directed at community college students who may have unequal access to the state university system) interested in Information Technology Careers. Funds solicited from corporate partners.

Launched a student scholarship program targeted at recruiting high-quality Ph.D. candidates into the Information Systems Ph.D. Program.


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Added two new permanent faculty lines to the College of Business designated for the Department of Information Systems Faculty lines were added through petitions to the State of Washington Higher Education Commission for new faculty in High Demand Areas (competitive statewide process). This required a proposal involving state technology worker demand, as well as a local analysis of our inability to current meet that demand. Value of each line at approximately $150,000, for a total of $300,000. Initial value of these two lines to the College of Business roughly equate to funds available from a 7.5 million dollar endowment.


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Coordinator Visiting Scholars and Speakers Program Responsible for recruiting recognized scholars in the field of Information Systems and Management to visit and give presentations While at WSU, speakers included past and current editors of MISQ, ISR, the Academy of Management Journal, and JAIS, past and current presidents of the AIS—as well as other internationally recognized researchers). This program was designed to enhance program visibility as well as provide research opportunities for faculty and doctoral students.

WSU Department of Information Systems Visiting Scholars and Speakers Program

Spring 2009 o Wynne Chin (University of Houston) o Venkatesh Viswanath (University of

Arkansas) o Jason Thatcher (Clemson University)

Fall 2008 o Detmar Straub (Georgia State

University) Editor: Management Information Systems Quarterly

o Fred Neiderman (Saint Louis University) o Duane Ireland (Texas A&M)

Editor: Academy of Management Journal

Spring 2008 o Rudy Hirschheim (Louisiana State

University) Fall 2007

o Allen Lee (Virginia Commonwealth University) Past Editor: Management Information Systems Quarterly

o Ajay Vinze (Arizona State University) o Matti Rossi (Helsinki School of

Economics) Spring 2007

o Richard Watson (University of Georgia) o Youngin Yoo (Temple University)

Fall 2006 o Kalle Lyytinen (Case Western Reserve

University) Editor: Journal of Association of Information Systems

o Dennis Galletta (University of Pittsburgh)

Spring 2006 o Jay Nunamaker (University of Arizona) o Carol Saunders (University of Central

Florida) Editor: Management Information Systems Quarterly

Fall 2005 o Robert Davison (City University of Hong

Kong) o Alan Dennis (Indiana University)

Spring 2005 o Roger Mayer (University of Akron) o Terri Griffith (Santa Clara University) o V. Sambamurthy (Michigan State

University) Editor: Information Systems Research

Fall 2004 o Gregory Northcraft (University of

Illinois) Editor: Academy of Management Journal

Spring 2004 o Bob Zmud (University of Oklahoma)

Past Editor: Management Information Systems Quarterly

o Joey George (Florida State University) Fall 2003

o Anne Massey (Indiana University) o Venkatesh Viswanath (University of

Arkansas) Spring 2003

o Detmar Straub (Georgia State University)

o Izak Benbasat (University of British Columbia) Past Editor: Information Systems Research

Fall 2002 o Blake Ives (University of Houston)

Past Editor: Management Information Systems Quarterly

o Brad Wheeler (Indiana University)

mark a. fuller, ph.d. · mark a. fuller, ph.d. dean, isenberg school of management thomas o’brien...

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