mark chappell latest cv

Personal Details:

Full Name: Mark Chappell

Address (current base): Nottingham, UK

E-Mail: Home: [email protected]

Phone: 07845 437 196 (temporary)

Birth year: 1962

Date Available: Immediate

Educational Details:6 'O' Levels: Mathematics, Physics, Chemistry, Biology, English Language, English

Literature.1 'A' Level: Economics.HND: HND Computer Studies (BEC/TEC) Plymouth Polytechnic (1980 - 1982).

Subjects Covered: Computer Programming, Business Organisations, Systems Analysis, Computer Architecture, Statistics, Communications and Project Implementation.

Current Skills Overview:I am equally competant in a technical or a managerial role and can adapt easily to the role requirements, either on the mainframe, client-server, distributed computing or the more recent mobile/wireless technologies.

I am database literate in DB2, Oracle, SQL Server and Microsoft Access. I am ‘hands-on technical’ testing or equally happy delegating tasks in a management role. I have managed teams ranging in size from 3 up to 12 members. I am used to working in a project, plan-driven environment with fixed deliverable dates.

I have over 30 years experience in the computer industry and have graduated up through the IBM mainframe Analyst/Programmer ranks, into client/server technologies in the early 1990’s and more recently (mid-1990’s) into System/User Acceptance Testing and Test/Senior Test Management (for the last 15 years) across multiple workstreams within major, blue-chip organisations.

mailto:[email protected]

Curriculum Vitae for Mark Chappell

Dates: May-2008 to DateClient: PremierFarnell, LeedsBusiness arena: Global eCommerce distribution of electronic and related componentsJob Title: Global Information Systems Test ManagerNature of Work: -Create and implement a Programme Test Strategy for testing all eCommerce and

related upstream/downstream systems. Strategy geared towards a testing service in a SOA environment.-Manage and develop a test team split between UK and USA. -Create a functional and non-functional testing automation framework that can accommodate a large manual testware repository.-Amend the test strategy to cater for both Agile and Waterfall SDLC methodologies

Using: dot NET, Java, Web-services, ATG App servers, Apache, HP QTP, HP LoadRunner, Selenium + a number of Open Source Test Tools

Dates: Dec-2007 to Mar-2008Client: British Library, Boston SpaProject: Digital Object Management Programme - Microsoft Digitisation ProjectJob Title: Test Manager - contract position.Nature of Work: -Create and implement a Test Strategy for testing the digitisation of material for

the British Library. Implement the Test Strategy on one of the line Projects in the DOM with a view to rolling it out across the organisation.-Create basic reusable test scripts for functional and non-functional testing.-Create a strategy for performance profiling of live (production) kit

Using: dot NET, Java, Web-services, Enterprise Architect UML modeller

Dates: Apr-2007 to Nov-2007Client: Numero (www.ThisIsNumero.com) , StockportProject: SmartAgént 4 roll-outJob Title: Test Manager - contract position.Nature of Work: -Create a pragmatic Test Strategy for testing a state-of-the-art intelligent

Customer Interactive Management software called SmartAgént. This software takes in multi-channel input, categorises it and applies workflow techniques to process the work items therein.-Introduce a formalised testing approach and methods for a total rewrite of already market-established software-This is a very “hands-on” role in a shop which happily embraces mainly open sourced tools for both development and testing. No formal test team (just me) and I have utilised existing staff on my test team.-True SOA environment – mixing Java, .NET, Web Services and just about any open-source toolset that is available.

Using: dot NET, Java, Web-services, Bugzilla/Testopia, WEBLOAD, Open-STA, Junit, Nunit, SubVersion

Dates: Feb-2007 to Apr-2007.Client: Swiss-ONE, LondonProject: Internet Bank start-upJob Title: UAT Test Manager - contract position.Nature of Work: -UAT Test Manager and co-ordination of all activities UAT for an Internet Bank

start-up that are going for a full banking license. -Create a pragmatic Programme Test Strategy for an out-sourced, off-shore UAT operation. Create very pragmatic test procedures for an organisation relying on a heavily outsourced banking solution. VERY TIGHT DEADLINES

CV for Mark Chappell of 13Last updated: 6-Oct-2008

http://www.ThisIsNumero.com/


Dates: Mar-2006 to Feb-2007.Client: Marks and Spencer, Stockley Park, near Heathrow, London.Project: Integration ServicesJob Title: Integration Services Programme Test Manager - contract position.Nature of Work: -Integration Services is the Marks and Spencer strategic message broker for their

retail operation. All messages broker through Integration Services – including Point of Sale tills, website-purchase/fulfilment and various other large Programmes, including Amazon-Create a dynamic Programme Test Strategy for Integration Services multiple Biztalk (2000, 2002, 2004 and 2006) estates. Include a Biztalk migration strategy and formalise the approach for moving the regression testing forward.-Formalise the complex test environments and procedures governing the Change Control, Configuration Control, Version control and Release control into those environments. Liaise very closely with the Environments Management team-Create self-maintaining regression Test Packs (as dictated by the Test Strategy) that can be prepared/executed in-house (by Integration Services), by third-party support or offshore teams.-Frequent, cross-programme liaison with senior management regarding the testing scope, testing process and testing quality-Maintain testing quality and coverage of the day-to-day problems found-Substantial liaison with offshore test and development teams

Using: Mercury Quality Center v8.2, Biztalk Message broker 2000, 2002, 2004 and 2006, dot NET, various web-enabled technologies

Dates: Aug 2005 to Feb-2006.Client: Bank of Ireland (BOI), Dublin, Belfast and India.Project: POFS – Post Office Financial Services/Bank of Ireland joint venture to

launch BOI’s first savings productJob Title: Retail Operations Programme Test Manager - contract position.Nature of Work: -Responsible for co-ordinating in-house UAT testing for retail operations (the

Dublin based Fulfilment Centre) – liaising between an in-house Contact Centre, off-shore Fulfilment Centre and Technical Infrastructure teams. -Responsible for signing off the UAT of joint venture testing between BOI and Post Office on behalf of retail Operations (Fulfilment Centre).-Responsible for the UAT testing delivery of a new Image and Workflow system (Astrons TxQ) and a retail Banking Financial terminal product (Alnova Release 5) into the existing BOI infrastructure.-Ensuring that the Bank pilot project covered sufficient testing in terms of retail operations for BOI before the handover to the Post Office. Produced test strategy and relevant test plan.-Ensuring compliance of the two new products (mentioned above) into the existing BOI compliance framework.



Dates: Dec 2004 to Aug 2005.Client: Royal Bank of Scotland (RBoS), Edinburgh.Project: Ulster Bank Integration into RBoS Job Title: Programme Test Manager Group Finance- Walker - contract position.Nature of Work: -Responsible for defining the test environments, Programme test strategy and

group test planning activities for Accounts Payable (AP), Accounts Receiveable (AR), Fixed Assets (FA) and General Ledger (GL) components of Walker.-Liason with all of the Group Finance projects and dictating test environment build requirements for System, Integration (End-To-End), UAT and OAT testing on a programme-wide basis in Group Finance.-Ensuring that a Risk-based testing approach is adopted programme-wide within Group Finance.-Planning the programme-wide system testing and dove-tailing the individual Group Finance projects System Testing with the business users UAT testing to ensure Ulster-Bank integration testing coverage is met.-Ensuring CMMI 3 compliance in Group Finance.

Dates: August 2004 to Dec 2004.Client: Gemserv, Dublin.Project: Deregulation of Irish Electricity marketJob Title: Retail Market Readiness Testing Co-ordinator body.Nature of Work: - Gemserv provide Electricity market entry consultancy, industry knowledge and

market entry adjudication services to potential retail market participants. These services include market testing co-ordination and new market participant guidance services.-Formulate and produce a market-wide testing strategy and subsequently carry-out Network Access testing, Data Transfer testing and Inter-Prticipant (End-To-End) testing for the participants market-wide.-Conducted industry-wide testing using an XML message-based data transfer between market participants.-Presided over the Technical Implementation Group that was responsible for all matters technical in the Irish Electricity market.-Witnessed and provided impartial assessment services as to the effective readiness of market participant systems to the Central Electricity Regulatory body within the Irish retail Electricity industry.-Assisted in the role of Run Co-ordinator for the Inter-Participant testing which involved issuing test data, recording and advising on testing progress, collating and analysis of Problem Reports and adjudication of test abandonment/rescheduling.

Dates: July 2003 to July 2004.Client: Royal Bank of Scotland (RBoS), Edinburgh.Project: Sales & Account OpeningJob Title: Senior Test Manager - contract position.Nature of Work: -Responsible for defining the environmental build requirements for a

Websphere/Chordiant front-end into an existing mainframe/distributed computing infrastructure within the bank - including significant matrix-managed activities.-Mainstay of the role is liason with all of the Host/Off-Host projects and dictating build requirements for System, Integration (End-To-End), UAT and OAT testing on a programme-wide basis.-Ensuring that all interfacing projects adhered to Bank-wide testing processes and procedures at programme level



Dates: May 2003 to July 2003.Client: IBM Global Services (HBoS account) – Sighthill, Edinburgh.Project: IBM Service Management Testing Services Group (SMTG) to Halifax/Bank

of Scotland (HBoS) projectsJob Title: Senior Test Manager - contract position.Nature of Work: -Established and implemented high-level testing procedures and processes for the

Service Management part of the organisation and ensuring that projects that were using the Testing Services Management Group were operationally compliant. -The role was, essentially, an Operational Acceptance Test (OAT) Test Management one and involved liasing with the Core Banking programme in Halifax/Bank Of Scotland (HBoS) and support staff to prove non-functional operational compliance.

Dates: Nov 2002 to Apr 2003.Client: LloydsTSB Group Project Services – London.Project: iPSL Integration (combined HSBC, Barclays, LloydsTSB, Unisys) for a

combined Banks Clearing SystemJob Title: Senior Test Manager/Test Consultant - contract position.Nature of Work: -Reported directly into the Senior Programme Manager for Group Project

Services-Developing guidelines for Lloyds GroupIT, company-wide testing and implementation strategy to fit the existing project strategies within the bank.-Set up a high-level User Testing Framework for Group Project Services within the bank. These guidelines/strategies would then be dove-tailed into existing Project/Programme plans.-Advised IT and business users on how to test their existing systems within the User Test Framework. -Organise demonstrations of structured testing in action and ‘hands on’ testing for the business users to show the benefits and business justification of correctly applying structured testing into a Banks Clearing operation.

Dates: Jun 2002 to Sept 2002.Client: UIA Insurance Ltd – Stevenage, Herts.Project: Provision of a new General Insurance SystemJob Title: Test Manager - contract position.Nature of Work: -Define, establish and implement structured testing processes and techniques into

a ‘green-field’ site.-Developed a company-wide testing strategy and developed ‘phase-based’ testing plans to fit the strategy.-Advised insurance business users and call centre staff on how to test their existing insurance systems. Organise demonstrations of structured testing in action and ‘hands on’ testing for the business users. Used an insurance system related functional test and scripted, executed and documented the test results according to my own structured techniques from my own company-wide testing strategy proposal.-Researched, evaluated and costed automated Test Tools for use within UIA according to their specific needs. I later produced a recommendation (Mercury suite) for UIA.-Defined and specified and assisted the UIA technical staff in building the test environment capable of supporting their new General Insurance system. This included scoping out a Model Office for their training needs and scaling up the test environment as the new General Insurance system is phased in.

Hardware: Unix (old system), Windows 2000 Client/Server (new system)Using: Oracle, Mercury suite (TestDirector ,WinRunner), COGNOS (Business

Intelligence tool), Microsoft Office 2000 suite.



Dates: Nov 2001 to Jun-2002.Client: Barclays Bank plc – Knutsford, Cheshire.Project: Provision of Testing Services to Barclays projectsJob Title: Senior Test Manager - contract position.Nature of Work: -Defined, established and implemented high-level testing procedures and

processes (created test product templates such as PID, Test Strategy, Master Test Plan and various Test metrics/scorecards for monitoring test progress) in the Testing Services division at Barclays. Testing Services provide testing services (via creation of the aforementioned product-set) to the entire base of projects at the Barclays retail banking organisation-Acted as the primary focal point for resource/work requests for Testing Services from all of the Projects within Barclays.-Allocated testing resources from a pool into suitable projects within Testing Services.-Responsible for establishing the high-level testing controls/processes that allows Testing Services Test Managers to engage projects. Specification of the Rules of Engagement for Senior Test Managers/Test Managers to the entire Barclays business.-Co-ordinated Testing activities across multiple business areas and Testing Services on very large-scale and high-profile projects (10 Test Managers reporting to me). Ensured Test Manager’s adhered to standards imposed on their testing activities.-Performed resource availability planning for some 140 Testing staff in Testing Services, effectively organising when and who will be supporting the Barclays business projects from Testing Services.-Mentored/trained inexperienced Barclays testing staff.

Hardware: Windows NT Client/Server, NT servers, IBM mainframes, UnixUsing: Mercury suite (TestDirector ,WinRunner and LoadRunner), Microsoft Office

2000 suite.


Curriculum Vitae for Mark ChappellDates: Aug 2001 to Oct 2001.Client: Grey Archer – Welwyn Garden City.Project: E-Commerce Business Exchange (leisure industry – Pub Companies)Job Title: User Acceptance Test Manager - contract position.Nature of Work: -Co-Ordinated the testing of ALL business work streams (namely Finance,

Operations, Sales & Marketing) in a web-based business Exchange -Wrote the Test Approach for the entire business operation, including incorporation of the UAT needs of the individual work streams and integration of a Customer Relationship Management (CRM) package into the business exchange site.-Defined, developed and implemented; from a site that had no structured testing strategy, the test management procedures and fault reporting procedures that allowed both IT AND the business to formalise the fault management and fault resolution within a completely unstructured environment.-Devised the overall UAT Test Plan for the business, including putting together the Run Calendar of what runs when by whom.-Reported the UAT Testing including End-To-End testing of an Intranet/Web-front end talking to mainframe-based Back Office system.-Liased and Co-ordinated with three different 3rd party software suppliers for the fixing of faults and re-delivery of the software fixes back into my UAT test environment.-Managed a team of 20 business testers and co-ordinated with line managers of the individual work streams (namely Finance, Operations, Sales & Marketing) at disparate sites throughout the UK.

Hardware: Windows NT Client/Server, NT Web servers (running Apache)Using: NT Server 4, SQL Server 2000, CRM, Oracle Financials – 8i (General Ledger,

Accounts Payable, Accounts Receivable, Fixed Assets), Microsoft Office 2000 suite.

Dates: November 2000 to July 2001.Client: Royal Bank of Scotland Group (RBSG) – London.Project: Clearing Integration Programme (takeover of Natwest by RBSG)Job Title: Exceptions Processing Test Manager - contract position.Nature of Work: -Co-Ordinated the testing of one of the NatWest Clearing systems when it

merged with the core RBSG systems. -Wrote the Test Approach for the commonising of the Exceptions Processing project (within the NatWest Clearing operation) for the takeover of Natwest by RBSG.-Wrote the System Test Plan for the commonnising of the Cheque Clearing operation for the takeover of Natwest by RBSG.-Advised on the use of various Test Tools and the potential for automated testing when merging the NatWest/RBS Cheque Clearing operation-Carried out the System Testing (with my team) including End-To-End testing of an Intranet/Web-front end talking to mainframe-based Back Office system.-Liased and Co-ordinated with 3rd party software suppliers for the delivery of a tested software product that was key to the delivery of the Exceptions project within Clearing Integration Programme.-Managed a team of 10 testers and co-ordinated with Test Managers at disparate sites throughout the UK.-Trained business/branch staff in testing techniques (specifically, UAT testing)

Hardware: IBM mainframe, Windows NT Client/Server, Oracle & SQL databases, Unix.Using: NT Server 4, SQL Server 7, Oracle 7, Microsoft Office 97/2000 suite,

TestDirector, WinRunner (including setting up TSL scripts).



Dates: September 2000 to November 2000.Client: PayPoint Network Ltd – Welwyn Garden City.Project: Flexible Direct Debits (Retail Systems)Job Title: Test Consultant - contract position.Nature of Work: -Supplied testing consultancy and training to Paypoint’s inexperienced Testing

staff. -Carried out End-To-End testing of Paypoint Retail systems, including their Intranet and Internet sites.-I utilised my previous knowledge of Testing Paypoint’s Retail systems to enhance the testing environments with various bespoke written testing utilities, which included the automation of generating Test Scripts/Cases and the generating of Expected Results for a specified Test Run.

Hardware: NT Client/Server.Using: NT Server 4, SQL Server 7, XML, MSMQ, MTS, Microsoft Office 97 suite.

Dates: June 2000 to September 2000.Client: A internet-based, multi-utility .com start-up in the Electricity Supply

Industry – London & ManchesterProject: MRasco Electricity Industry accreditation Job Title: MRasco accreditation Test Consultant - contract position.Nature of Work: -Supplied the necessary MRasco accreditation process knowledge and industry

consultancy experience to the Internet-based, multi-utility start-up company. -Provided the necessary Business Processes and local Working Practices experience to allow the company to relate to the MRasco Electricity Industry model.-Provided test-scripting support for the Business Users for the purpose of ensuring the End-To-End testing scripts are accurate (in terms of what is required for MRasco accreditation) and reflected business needs.-Provided the necessary ‘data integration’ knowledge to allow the End-To-End process to function within the organisation.-Carried out the Co-Ordination of System Testing including End-To-End testing of an internet-based Business-2-Consumer (B2C) system for allowing the consolidated purchase of public services (Gas, Electricity, Water, Telephone).

Hardware: Various, extensive NT Client/Server.Using: SQL Server 7, a bespoke Electricity Supplier Registration system, Microsoft

Office 2000 suite.

Dates: Jan 2000 to June 2000Client: MMT Energy Ltd – IpswichProject: MRasco Electricity Industry accreditation for an MMT Energy clientJob Title: MRasco accreditation Test Consultant - contract position.Nature of Work: -Supplied the necessary MRasco accreditation process knowledge and industry

consultancy experience to MMT. MMT then supply the necessary industry knowledge to their client-base (prospective retail electricity suppliers).-Produced a relational, reusable End-To-End test scripting mechanism that allowed either the MMT testing team or clients’ business users to become familiar with the MRasco Electricity Industry End-To-End Test Process Routes and Electricity Pool End-To-End testing requirements.-Provided a mechanism to cross reference participant Business Processes and local Working Practices to the MRasco Electricity Industry model.-Provided test-scripting support for Business User and Systems testing staff for the purpose of ensuring the End-To-End testing scripts are accurate (in terms of what is required for MRasco accreditation) and reflected business needs.

Hardware: Various, extensive NT Client/Server.Using: Various, PowerQuote Registration system, Microsoft Office 97/2000 suite.



Dates: Nov 1999 to Jan 2000.Client: IBM UK Ltd – LondonProject: Cable & Wireless Communications (CWC) Y2K Millennium ProgrammeJob Title: Desktop Quality Assurance Test Manager - contract position.Nature of Work: -Responsibile for auditing and ensuring the Y2K compliance of the software on

the CWC standard NT Desktop platform that is in use across the entire CWC business.-Responsible for compiling and presenting the compliance details of the standard Desktop applications to the client (CWC management).-Responsible for reviewing, from a Quality Assurance standpoint, the Test Plans and Test Scripts that were generated by the testing staff. -Responsible for authorising Change Requests (CR’s) against the NT standard Desktop AFTER Y2K compliance had been achieved.-Liased with team members in the Clean Management process for the purposes of tracking the CR’s to standard Desktop items, in order to ensure the quality of the deliverable (the compliant standard NT Desktop item) was maintained.

Hardware: Various, extensive NT Client/Server.Using: Various, Microsoft Office 97 suite, Test Director, WinRunner(mainframe).

Dates: Jul 1999 to Nov 1999.Client: IBM UK Ltd – BasingstokeProject: Cable & Wireless Communications (CWC) Y2K Millennium ProgrammeJob Title: Testing Quality Auditor- contract position.Nature of Work: -Responsible for auditing and ensuring the Y2K compliance of software

applications used across the CWC business..Conducted ‘on-site’ audits against the applications that were being used by the projects out at the business headquarters.-Compiled the Quality Assurance reports based on the findings from the audit.-Made the decision as to whether an application was a ‘Pass’ or a ‘Fail’ based upon the Quality Audit findings.-Conducted peer review sessions of the audit findings in order to ensure a quality deliverable (compliant software application).

Hardware: Various, extensive NT Client/Server.Using: Various, Microsoft Office 97 suite.

Dates: Nov 1998 to Jul 1999.Client: PayPoint Network Ltd – Welwyn Garden City.Project: New System Rollout – country-wide Swipe-card terminal networkJob Title: Test Manager - contract position.Nature of Work: -Responsible for setting up the End to End Testing strategy to be used by the

Programme. I performed hands-on, End-to-End testing using Swipe-card terminals.-Managed extensive User Acceptance testing of the new system.-Responsible for helping to build and set up the necessary hardware in the Test environment.-Responsibile for liasing with the developers and propagating testing expertise into the development area.-Developed test plans/test scripts for Unit/ Link testing plan templates for use within the development environment.-Developed test plans/test scripts for System, End-to-End, Performance and Stress testing within the testing environment.-Carried out hands on End-to-End testing between Swipe-card terminals and Paypoint systems systems, including their Intranet site.

Hardware: NT Client/Server.Using: NT Server 4, SQL Server 7, XML, MSMQ, MTS, Microsoft Office 97 suite.



Dates: Dec 1997 to Nov 1998.Client: CIDA (Central Integrated Design Authority) – Old Broad St, London.Project: 1998 Electricity De-Regulation Market Testing.Job Title: Witness Test Co-Ordinator - contract position.Nature of Work: -Responsible for setting up the End to End Testing strategy to be used by

Witnesses out on client site.-Responsibile for witnessing tests according to generic test scripts and co-ordinating the execution of generic test scripts at all of the Regional Electricity Board sites around the country.-Coordinating testing work between different multiple client sites and CIDA.-Set up and defined test processes/procedures & test environments for controlled, Hands-on testing. I performed hands-on testing of these test environments to prove out their effectiveness and correctness.-Interviewed other potential witness candidates.-Wrote a ‘back-office’ database support function - namely to automate the generation of an Expected Results document for use by the other witnesses out on client sites around the country.

Hardware: All platforms. IBM 3090s, Unix, NT Server.Using: Various, Microsoft Office 95 suite, NT Server, SQL Server.

Dates: Aug 1997 to Dec 1997.Client: Nat West Card Services – Aldgate East, London.Project: IATA (International Air Transport Association).Job Title: Senior Systems Test Co-Ordinator - contract position.Nature of Work: -Responsible for planning test strategy, setting up test beds, writing and executing

test scripts and co-ordinating the handover from Systems testing to User Acceptance testing between Nat West Card Services, the Credit Card Centres in Harrogate and the Airlines (IATA).-Coordinated and allocated work to a team of testers in a client/server environment.-User (Card Centre) and Client (IATA) liason in terms of testing scope and overall testing co-ordination.

Hardware: Windows NT Server, IBM 3090, HP-UX, Novell Netware, Pentium PC's.Using: Mantis, Supra, VSAM, DB2, Oracle (7.3), JCL, Unix, Microsoft Office 95 suite.

Dates: Mar 1997 to Aug 1997.Client: Legal & General Assurance - Kingswood, Surrey.Project: Infrastructure Integration Test Team.Job Title: Integration Tester - contract position.Nature of Work: -Write and execute test scripts within the Integration Test environment.

-Tested both in-house written and commercially available products.Hardware: IBM 3090, HP-UX, Novell Netware, Pentium PC's.Using: Windows NT, CONNECT:Direct, FileNet (Imaging) software, Lotus Smartsuite,

DB2, JCL, Oracle (7.3) , Unix, Microsoft Office 95 suite.



Dates: July 1995 to Nov. 1996.Client: LOGICA (Ford Motor Company - Head Office) - Brentwood.Project: Central Vehicle Locator conversion from Access to Oracle.Job Title: Technical Integration Test Co-ordinator/Team Leader - contract position.Nature of Work: -Technical co-ordinator for an Microsoft Access to Oracle conversion of a

Central Vehicle Locator system within the Dealer Sales business. -Test Co-ordinator to the development team for Mainframe to Microsoft Access connectivity and Microsoft Access to Oracle. -Database remodelling between Microsoft Access and Oracle.-Transfer of the centralised legacy system data between DB2 (on the IBM 3090) and Access/Oracle server. -Intersolv’s PVCS Version Manager Software Configuration administrator. -Cross-platform testing point of contact between the Systems and User departments for the Web-based front-end (as seen by the dealers), through to the legacy data in DB2 on the mainframe.

Hardware: IBM 3090, RS6000, Sun SparcStation, Pentium PC's.Using: Microsoft Access 2.0/95, Oracle 7.3, PL-SQL, SQL*Loader, DB2 (3.0), SQL,

Solaris 2.5, Unix

Dates: February 1994 to July 1995.Client: LOGICA (Ford Motor Company - Head Office) - Brentwood.Project: European Vehicle Information system (Dealer Sales).Job Title: Integration Test Co-ordinator/Team Leader - contract position.Nature of Work: -Integration Testing co-ordinator responsible for the of the Dealer Sales Order

System testing environments within Ford Motor company. -Technical co-ordinator to the development team. Set up, maintain and prove out the Integration Testing environments for developers and testers on both the legacy and client/server platforms. -Responsible for software and data integrity within the testing environment, setting up and running of batch suites.-Acted as the Dealer Sales systems office focal point for systems related queries. -Specified and coded changes to the Central Vehicle Locator (Microsoft Access) system.

Hardware: IBM 3090 (MVS/ESA), RS6000, Sun SparcStation, Pentium PC's.Using: IMS, COBOL2/370, DB2 (3.0), SQL, VSAM, TSO(CLISTs and REXX), JCL,

Microsoft Access (2.0), Microsoft Office.



Dates: October 1993 to February 1994 (5 months).Client: Perot Systems Europe Ltd. (East Midlands Electricity Board) Nottingham.Project: District re-structuring & Marketing.Job Title: Senior Analyst/Programmer - contract position.

Dates: May 1993 to October 1993Client: British Telecomm - Bristol.Project: IBM AS to APS CICS/COBOL conversion.Job Title: Senior Analyst/Programmer - contract position.

Dates: December 1992 to April 1993 (4 months).Client: Perot Systems Europe Ltd. (East Midlands Electricity Board) Nottingham.Project: Retail Business merger between EME and Yorkshire Electricity.Job Title: Team Leader - contract position.

Dates: August 1992 to December 1992 (4 months).Client: Perot Systems Europe Ltd. (East Midlands Electricity Board) - Nottingham.Project: Applying EEC directives to a Materials Management system.Job Title: Senior Analyst/Programmer - contract position.

Dates: May 1992 to July 1992 (3 months).Client: BACG (British American Consulting Group) - software house in Leeds.Project: Retail Warehousing & Distribution system changes.Job Title: Senior Analyst/Programmer - contract position.

Dates: November 1991 to April 1992 (6 months).Client: East Midlands Electricity Board - Nottingham.Project: Electricity Board Privatisation.Job Title: Senior Analyst/Programmer - contract position.

Dates: July 1991 to October 1991 (3 months).Client: Laurentian Life (a Canadian Insurance Company) - Gloucester.Project: Online Insurance system modifications.Job Title: Senior Analyst/Programmer - contract position.

Dates: March 1991 to July 1991 (5 months).Client: Signet Ltd (FDR) - Basildon.Project: Credit Card services.Job Title: Senior Analyst/Programmer - contract position.

Dates: September 1990 to December 1990 (3 months).Client: Caisse D'Epargne Bank - Toulouse, France.Project: NCR NEAT 3 to CICS Cobol conversion.Job Title: Senior Analyst/Programmer - contract position.

Dates: November 1989 to August 1990 (9 months).Client: Touche Ross (Management Consultants) - London.Project: Automobile Export system - Honda UK.Job Title: Team Leader - contract position.

Dates: August 1989 to October 1989 (3 months).Client: B & Q plc - Head Office in Southampton.Project: Retail Warehousing & Distribution package implementation.


Curriculum Vitae for Mark ChappellJob Title: Analyst/Programmer - contract position.

Dates: March 1989 to August 1989 (6 months).Client: Cyanamid UK Ltd. - Fareham.Project: Accounts mainframe to PC data transmission.Job Title: Analyst/Programmer - contract position.

Dates: May 1988 to March 1989 (9 months).Client: Ford Motor Company - Head Office at Brentwood.Project: Vehicle Order Control system support.Job Title: Analyst/Programmer - contract position.

Dates: October 1987 to May 1988 (8 months).Employer: CCN (Consumer Credit Nottingham) Ltd - Nottingham.Project: Natwest Bank Access Credit Card scoring.Job Title: Applications Programmer - permanent staff position.

Dates: January 1986 to October 1987 (21 months).Employer: Norwich Union Insurance Group - Head Office in Norwich.Project: Online Commercial insurance.Job Title: Applications Programmer - permanent staff position.

Dates: April 1985 to January 1986 (10 months).Employer: Training and Manpower Ltd.

(Managing agent for the Manpower Services Commission) - Manchester.Project: Office administration & trainer.Job Title: Computer Administrator - permanent Staff position.

Dates: October 1984 to April 1985 (7 months).Employer: Training and Manpower Ltd.

(Managing agent for the Manpower Services Commission) - Manchester.Project: Computer Programming trainer.Job Title: Computer Literacy Instructor - self employed.


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