MARK WIDDOWSONMobile: 07474415414

Email: Widdowson3670@gmail.com

A result driven multi-site Transport, Logistics and Distribution Centre Manager with 8 years’ experience working for a Blue Chip Cash Courier Company, managing 190+ employees within a fast paced , heavily regulated and often reactive, environment. Highly focused on ensuring a minimum service delivery targets of 99.4% are achieved, whilst maintaining adherence to company and legislative regulations. Competent in adding stakeholder value by improving processes utilizing Lean Six Sigma tools. Well versed in the managing projects utilizing industry standard, PRINCE2’s processes to introduce business change.

CAREER HISTORY

Cluster Site Centre Manager G4S LTD 2010 - 2014

Full P&L and budget accountability for two Service Centres located within Yorkshire with c£11m of combined revenue. Responsible for the combined centres delivery of up to 10,000 containers per day. O-License holder for the sites 76 vehicles. Leader to a team of 14 direct reports and 192 in direct reports. Direct responsibility for 15 centre managed customer contracts with combined annual revenue of £1.9m.

Specialities

Process Improvement, Contract Management , Budget & P&L, Operations , Warehouse & Transport Management, KPI, Change & Project Management.

Key duties

Set, monitor and manage budget and P&L accounts, delegating accountability where appropriate.

Set and agree clear performance objectives with teams, regularly monitoring performance and taking action to correct shortfalls.

Optimises resources and continuously reviews the operations within the centre to improve profitability, metrics, customer service and managing change where necessary.

Drives a lean culture through the centre ensuring compliance to company regulations is maintained at all times.

Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards are maintained

Manage employee performance issues, including dismissals and appeals and grievances in line with company policy.

Recruit, develop and retain operational and management employees.

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KEY ACHIEVEMENTS

Project managed the operational work stream for the recent closure (April 2014) of the G4S centre located in York and the subsequent transfer of work into Bradford(24 vehicles, 3000 containers per day, 35 employees)

Created the business case for closing the York centre (April 2014); which is on track to deliver the planned synergies of c£300k in year 1 (expected to generate in excess of c£650k in year 2).

In partnership with a sales colleague, successfully tendered for and won 3 local authority contracts with combined annual revenue of c£475k.

Maintained a top 5 position within Cash UK on compliance audits including Cash, H&S and Transport.

Reduced employee work based H&S incidents within centre by 60% during 2012 & 2014.

Introduced a `Balanced Score Card` system for drivers; which reduced driver to blame road traffic collisions within centre by 50% during 2012 & 2014.

Managed the first operating centre to achieve a continuous improvement 5S status.

Managed the first operating centre to achieve a continuous improvement 3S status on vehicle fleet.

Improved centre labour efficiencies by 9% during 2013 & 2014, saving c£340k.

Led a regional restructure programme during 2013 tasked with making regional labour efficiency savings. The programme saved £280k in labour costs.

Introduced an absence management system into the centre that reduced operational sickness within centre by 7% during 2013 & 2014, saving c£140k.

Achieved KPI targets (Service level 99.4%, annual RPI related Price increases) for all centre managed contracts during 2012 & 2013.

Introduced a wide reaching employee engagement process (focus groups, newsletter, employee idea scheme, 3 monthly employee survey & management `back to the floor`scheme) which reduced employee attrition rate within centre by 11% between 2012-2014 saving c£140k on previously spent recruitment/ training costs.

Second highest employee survey score out of 42 centres , which resulted in an invite to contribute t a company White Paper on improving employee engagement within the business.

Project managed the re-introduction of 5S auditing within the North Region and acted as regional 5S champion during 2012 & 2013.

Managed centre selected as a `Centre of Excellence` for 3 large national process improvement projects (CI implementation, 0-Licence adherence, H&S compliance).

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Centre Manager G4S LTD 2007-2010

Full P&L and budget accountability for Service Centre located within Yorkshire with c£3m of combined revenue. Responsible for the combined operating centres delivery of up to 3000 packaged consignments per day. O-License holder for the sites 26 vehicles. Leader to a team of 4 direct reports and 55 in direct reports

Service Manager G4S LTD 2002-2007

Responsibility for all container delivery/ collections services, also responsible driver & vehicle management and compliance covering H&S, O-Licence and Security.

Cash Delivery Driver Securicor (became G4S in 2010) 2000-2002

Responsible for ensuring all allocated cash collections and deliveries were completed in line with procedures.

Parcel Courier Securicor Omega Express 1995-2000

Responsible for ensuring all allocated parcel collections and deliveries are completed in line with procedures.

Department Supervisor Safeway’s (Supermarkets) 1989-1995

Responsible for all shop floor activity within the department including stock take & order and pricing and signage.

Shop Manager William Ellis- General Stores 1985-1989

Responsible for all business activity including recruitment of staff, cashing up and banking takings, stock taking and ordering of products.

QUALIFICATIONS

Low field Secondary Modern (6 O-Levels) 1981-1985

Level 5 Diploma in Management & Leadership Award date-Feb 2011

NVQ level 3 in Business Improvement Techniques. Award date-Jun 2011

Green Belt in Lean Six Sigma. Award date-May 2013

Certificate of Professional Competence in National Road Haulage. Award date-Jan 2008

ISOH Managing Safety. Award date-Nov 2014

Advanced Level 6 Diploma in Transport & Logistics (currently studying).

PRINCE2 Project Management (currently studying).

INTERESTS

Trail Running, Mountain Biking and reading (Biographies)

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